Justin's Brake Team

★★★★☆
  • 4125 SE 82nd Ave

    Portland, OR 97266

    Map & Directions
  • 503-719-5200

About Justin's Brake Team

Hours
Monday - Saturday 8:00 AM - 6:00 PM; Sunday 9:00 AM - 5:00 PM

Automotive

Automotive
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.

DO NOT USE BRAKETEAM!

They charged me for unneeded repairs and they sabotaged my rotors and power steering line... My brakes failed 2 weeks later and I nearly was in an accident. I spent another $700 getting the work fixed that they had "done" already.
We have tried for almost a month to get a refund, or some credit. Justin McCann is the owner and has never returned a call or inquiry, despite his staff repeatedly sending him our calls and emails. This company has 36 negative complaints on the BBB. and scam story was done on them by KGW the local NBC station....They are a bunch of scam artists and saboteurs....

DO NOT USE BRAKE TEAM!!!!

1
★☆☆☆☆

DO NOT USE BRAKETEAM!

They charged me for unneeded repairs and they sabotaged my rotors and power steering line... My brakes failed 2 weeks later and I nearly was in an accident. I spent another $700 getting the work fixed that they had "done" already.
We have tried for almost a month to get a refund, or some credit. Justin McCann is the owner and has never returned a call or inquiry, despite his staff repeatedly sending him our calls and emails. This company has 36 negative complaints on the BBB. and scam story was done on them by KGW the local NBC station....They are a bunch of scam artists and saboteurs....

DO NOT USE BRAKE TEAM!!!!

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.

We went to the 82nd store Ave location a few months ago. We got four new tires. Because we got such good and friendly service we decided to get the drive axles done there also. John Tolleson the store manager was very professional and nice. We plan on using Brake Team for future car problems and service. Thanks. Mary Key

5
★★★★★

We went to the 82nd store Ave location a few months ago. We got four new tires. Because we got such good and friendly service we decided to get the drive axles done there also. John Tolleson the store manager was very professional and nice. We plan on using Brake Team for future car problems and service. Thanks. Mary Key

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Had an appointment today with Brake Team on 82nd to do front and rear brakes. When we got there John the store Manager was behind the counter as usual and began to help us check in. As John was checking us in he was talking with 3 other employees and 2 customers, this was highly unprofessional. Since John was sidetracked he didn't hear one word we said about what we wanted done on the car. He then asked for the keys and we asked him if he knew what he was doing and he said yeah a brake inspection....we said NO....we want the brakes done because we know they are bad. John got cocky and said that he didn't need to fix our car and handed the keys bad in a rude manner. John was not listening to anything we said and was very rude. I do not suggest anyone go there for any work on their car because it won't get done the right way. If you want a good Brake Team please go to the Highland location in Gresham, OR. The store manager Jake is awesome.

1
★☆☆☆☆

Had an appointment today with Brake Team on 82nd to do front and rear brakes. When we got there John the store Manager was behind the counter as usual and began to help us check in. As John was checking us in he was talking with 3 other employees and 2 customers, this was highly unprofessional. Since John was sidetracked he didn't hear one word we said about what we wanted done on the car. He then asked for the keys and we asked him if he knew what he was doing and he said yeah a brake inspection....we said NO....we want the brakes done because we know they are bad. John got cocky and said that he didn't need to fix our car and handed the keys bad in a rude manner. John was not listening to anything we said and was very rude. I do not suggest anyone go there for any work on their car because it won't get done the right way. If you want a good Brake Team please go to the Highland location in Gresham, OR. The store manager Jake is awesome.

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My vehicle was serviced by Josh. I felt he and the others he worked with did a great job. I believe the manager was the one who brought me to my car and explained a few things to me about the work done on my brakes.

2
★★★★★

My vehicle was serviced by Josh. I felt he and the others he worked with did a great job. I believe the manager was the one who brought me to my car and explained a few things to me about the work done on my brakes.

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this is the email I sent to them.......

I visited your shop on 82nd ave 2 weeks ago and was working with "Denny", I have a 2003 Ford Mustang, GT. I was told that I needed 2 new rear calipers and to do the brakes and replace the Calipers, Denny said that they could not "push" the piston in on the Calipers.... I was quoted a little over $504.00. Well, I didnt have that much money at that particular time so I just asked them to put it back together and would be back in a few weeks. Well, I had another outfit check my brakes that are ASE Certified mechanics and come to find out "YOU CANT PUSH IN THESE TYPE OF CALIPERS, YOU HAVE TO SCREW THEM IN AN OUT"!!! I was also informed that none of your mechanics are ASE Certified mechanics, and obviously dont know how work "Calipers"!!! The actual things I did need done which your mechanics didnt know about either was I needed new rotors as they were worn below the "specs" for my car, and I was shown the measurement and the spec sheet so I know they were not trying to charge me for something I did not need. So after the brakes and new rear rotors I saved over $200.00 from what THE "BRAKE TEAM" would have screwed me over for......I will never recomend anyone to your facilities......!!

NO ONLY DID THEY TAKE OVER 2 1/2 HRS TO JUST INSPECT MY BRAKES (AND I HAD AN APPT.) THEY TRIED TO CHARGE FOR SOMETHING I DID NOT NEED. APPARENTLY THEY HIRE PEOPLE THAT DONT KNOW WHAT THE HELL THEY ARE DOING!!!

THANKS FOR WASTING HALF OF MY AFTERNOON!!!

0
★☆☆☆☆

this is the email I sent to them.......

I visited your shop on 82nd ave 2 weeks ago and was working with "Denny", I have a 2003 Ford Mustang, GT. I was told that I needed 2 new rear calipers and to do the brakes and replace the Calipers, Denny said that they could not "push" the piston in on the Calipers.... I was quoted a little over $504.00. Well, I didnt have that much money at that particular time so I just asked them to put it back together and would be back in a few weeks. Well, I had another outfit check my brakes that are ASE Certified mechanics and come to find out "YOU CANT PUSH IN THESE TYPE OF CALIPERS, YOU HAVE TO SCREW THEM IN AN OUT"!!! I was also informed that none of your mechanics are ASE Certified mechanics, and obviously dont know how work "Calipers"!!! The actual things I did need done which your mechanics didnt know about either was I needed new rotors as they were worn below the "specs" for my car, and I was shown the measurement and the spec sheet so I know they were not trying to charge me for something I did not need. So after the brakes and new rear rotors I saved over $200.00 from what THE "BRAKE TEAM" would have screwed me over for......I will never recomend anyone to your facilities......!!

NO ONLY DID THEY TAKE OVER 2 1/2 HRS TO JUST INSPECT MY BRAKES (AND I HAD AN APPT.) THEY TRIED TO CHARGE FOR SOMETHING I DID NOT NEED. APPARENTLY THEY HIRE PEOPLE THAT DONT KNOW WHAT THE HELL THEY ARE DOING!!!

THANKS FOR WASTING HALF OF MY AFTERNOON!!!

Pros: None

Cons: took over 2 1/5 hrs to just inspect my brakes

.

dropped my car off at noon on a monday. Didn't get my car back until Saturday. First they ordered 2 incorrect master cylinders for my car, and i was told "we tried to make it work." what?????

Then they replaced the calipers, and the brake hose, and it still didn't fix the problem. Then they ordered a proportioning valve and while they were waiting for that, installed a power booster without telling me. Still didnt' fix the problem.

Turned out it was a leak in an uptake valve or something. So i get my car back today (SATURDAY!) AND MY BRAKES ARE DRAGGING and it SMELLS SO BAD in my car - meaning they either installed bad parts, or never adjusted the new parts correctly.

The ONLY upside to this was they only charged me for the master cylinder and paid for my rental car.

Communication within the company and with the consumer is extremely poor. I would not trust this company with my life again, and i don't think you should either!!!!!!!!!!!

EDIT: 2/28 - I'm editing my review because Brake team tried to make things right by refunding me my entire bill, and also paying for the bill from another autoshop which i had to have my car towed to. I appreciate their efforts in trying to give some positive experience in the midst of all the negative. There are nice people that work there, and i really hope they all learn from this experience so that it doesn't happen to another potential customer.

Initially, i wanted to give Brake Team no stars, but that wasn't an option.

I'm giving 2 stars for customer service...since it really only happened after the incident(s) and it's something that i expected through out the entire process.

1
★★☆☆☆

dropped my car off at noon on a monday. Didn't get my car back until Saturday. First they ordered 2 incorrect master cylinders for my car, and i was told "we tried to make it work." what?????

Then they replaced the calipers, and the brake hose, and it still didn't fix the problem. Then they ordered a proportioning valve and while they were waiting for that, installed a power booster without telling me. Still didnt' fix the problem.

Turned out it was a leak in an uptake valve or something. So i get my car back today (SATURDAY!) AND MY BRAKES ARE DRAGGING and it SMELLS SO BAD in my car - meaning they either installed bad parts, or never adjusted the new parts correctly.

The ONLY upside to this was they only charged me for the master cylinder and paid for my rental car.

Communication within the company and with the consumer is extremely poor. I would not trust this company with my life again, and i don't think you should either!!!!!!!!!!!

EDIT: 2/28 - I'm editing my review because Brake team tried to make things right by refunding me my entire bill, and also paying for the bill from another autoshop which i had to have my car towed to. I appreciate their efforts in trying to give some positive experience in the midst of all the negative. There are nice people that work there, and i really hope they all learn from this experience so that it doesn't happen to another potential customer.

Initially, i wanted to give Brake Team no stars, but that wasn't an option.

I'm giving 2 stars for customer service...since it really only happened after the incident(s) and it's something that i expected through out the entire process.

Cons: everything - i would give it negative 5 stars if i could.

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Great.
1. Made an appointment -good
2. Very fast - good
3. Inspected other parts of the car, but didn\'t pressure to have fixed - good
Courteous and friendly - very good.

2
★★★★★

Great.
1. Made an appointment -good
2. Very fast - good
3. Inspected other parts of the car, but didn\'t pressure to have fixed - good
Courteous and friendly - very good.

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I was very impressed with Brake Teams corporate management. They completely resolved my initial complaint. They went beyond my expectations and seemed to be genuinely interested in providing good service. I think this particular Brake Team store will see some nice changes.

2
★★★★★

I was very impressed with Brake Teams corporate management. They completely resolved my initial complaint. They went beyond my expectations and seemed to be genuinely interested in providing good service. I think this particular Brake Team store will see some nice changes.

Pros: Excellent customer care from corporate

Cons: Initial bad experience at 4125 SE 82nd store

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Straight forward honest brake shop with fair ethics. Estimate was calculated wrong in my favor and they still honored the original agreement. Security issues include space aliens hijacking my 40 dollar valve stem caps and cleverly replacing them with their les schwab plunder from a future exploit. Damn those space guys and their time travel.

1
★★☆☆☆

Straight forward honest brake shop with fair ethics. Estimate was calculated wrong in my favor and they still honored the original agreement. Security issues include space aliens hijacking my 40 dollar valve stem caps and cleverly replacing them with their les schwab plunder from a future exploit. Damn those space guys and their time travel.

Pros: property redistribution

Cons: hidden fees

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Thorough inspection identified suspension problems requiring repair. The repairs were made quickly and at a reasonable price.

2
★★★★☆

Thorough inspection identified suspension problems requiring repair. The repairs were made quickly and at a reasonable price.

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Great team, Great Service. No hassle.

2
★★★★★

Great team, Great Service. No hassle.

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After shopping around, I pulled in to your shop and found the best value for the work I needed. Upon completion of the inspection, Justin explained to me, in detail, what was found and showed me first hand the condition of my brake system. All my questions and concerns were answered promtly. I am disabled and a fixed income and appreciate the time that Justin took to work with me within my budget limits. We came up with a course of action that addressed all the safety issues with my car. He also explained to me that the 3 things I postponed would cause above average wear on the brakes and made sure I understood the situation fully. The mechanic, Daryl, who actually performed the work on the car paid strict attention to detail in his inspection and workmanship. I cannot express my thanks enough for the quality, care and professionalism of your staff.

2
★★★★★

After shopping around, I pulled in to your shop and found the best value for the work I needed. Upon completion of the inspection, Justin explained to me, in detail, what was found and showed me first hand the condition of my brake system. All my questions and concerns were answered promtly. I am disabled and a fixed income and appreciate the time that Justin took to work with me within my budget limits. We came up with a course of action that addressed all the safety issues with my car. He also explained to me that the 3 things I postponed would cause above average wear on the brakes and made sure I understood the situation fully. The mechanic, Daryl, who actually performed the work on the car paid strict attention to detail in his inspection and workmanship. I cannot express my thanks enough for the quality, care and professionalism of your staff.

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Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.

5
★★★★★

Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.

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.

Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.

2
★★★★★

Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.

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We took in my wifes mini cooper for new brakes and Andy gave us the best price and the best service. We are very happy with Brake Team!

2
★★★★★

We took in my wifes mini cooper for new brakes and Andy gave us the best price and the best service. We are very happy with Brake Team!

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Mark Thomas did a great job. Very happy with work done. I was pleased with the price for all the work I had done.

2
★★★★★

Mark Thomas did a great job. Very happy with work done. I was pleased with the price for all the work I had done.

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One of the best auto shop experiences I have ever had. Beyond friendly, knowledgeable, and helpful staff. They really took care of me and my car. I have already networked their name and plan on returning for most of my auto needs in the future. 10 out of 10!

2
★★★★★

One of the best auto shop experiences I have ever had. Beyond friendly, knowledgeable, and helpful staff. They really took care of me and my car. I have already networked their name and plan on returning for most of my auto needs in the future. 10 out of 10!

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Stay the hell away from Any location. They cost more than the dealer and use crappy parts. Plus, they are not qualified mechanics. They screwed up my brake job and then asked for huge sums of cash to fix what they broke. The dealer is actually less expensive. They lie, cheat, and steal. Stay away!

0
★☆☆☆☆

Stay the hell away from Any location. They cost more than the dealer and use crappy parts. Plus, they are not qualified mechanics. They screwed up my brake job and then asked for huge sums of cash to fix what they broke. The dealer is actually less expensive. They lie, cheat, and steal. Stay away!

Pros: None

Cons: Everything!!!

 

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