212-219-8722
399 West Broadway New York, NY 10012
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Train your baristas to pull consistent shots and make consistent drinks. Right now neither is happening. Train your counter staff to move a little more quickly and maybe smile once or twice. With so many people back there it shouldn't take so long either to order or to get your drink. But ESPECIALLY, train them not to give me an iced coffee when I've ordered an iced Americano. No they're not the same, and yes, I watched it get poured from the urn behind the register, and no, it's not cool to insist it's an Americano - it's insulting and dishonest. You've lost a customer - I won't be going back.
Oh, and by the way, thanks for recommending City Girl - I'll try them out.
May 26, 2010Was this review helpful to you?
I discovered this place on Monday and it is my new favorite place for a shot of espresso in the morning. Gets my day going and all my friends want to meet there. Awesome!
Pros: Awesome Coffee! Great atmosphere
Cons: None Found
my wife and I love coming here on the wkends. Starts my day just right.
Pros: I love comig here in sat!
Cons: none
I recently discovered ground support and I must say they have some of the best coffee in town. The atmosphere is also great. I hate chain coffee places and I love to support non-corporate places when I can. That is why I love it when I find places as wonderful as Ground Support!!!
Pros: Great Coffee!
love the smell as soon as i walk in and then also the bevarges are always fresh and aweosme. please come here.
Pros: loves the atmosphere and the arooooma
I stumbled across Ground Support on my iPhone when wandering around desperate for a caffeine fix. Not only was the place super cute, but the staff was friendly and nice and the space was super clean and great to sit down and relax in. They even took the coupon off Citysearch that i showed them off my phone which I didn't know if they would really do!
Pros: Best Coffee...great staff
This is a spectacular venue, clean, attractive space and employees. The coffee is so good that I, a non-coffee drinker have become a fan of the java. The vittels are superb, with the promise of more to come. Rumor has it that they are considering a Glutten Free snack menu which means if I am ever wondering where to find my girlfriend all I will have to do is look at 399 West B-way and there she will be.
Can not reccomend this place enough, stop by and say hello to Steve(The owner) and enjoy what a cafe is all about.
Pros: Best Cold Brewed Coffee
Cons: Not-a-one
The staff really pays attention to detail, and produces a level of quality that you don't find in many cafes. I am really glad to see a new coffee shop, that isn't just another throw away cafe. If you haven't been you should go, and if you have then you already know what i'm saying.
Pros: Fantastic Coffee, Friendly Service
I love Intelligentsia coffee, and they really know how to prepare it here. The communal tables and skylights make this a really friendly place to spend a few hours. Ground Support's prices are better than most spots in the neighborhood, where you'll get an overextracted latte with burned milk. Try a cortado or latte. The coffee is great, too, hot or iced.
Pros: Coffee, baristas, music, ambience
I'm glad that I came across Ground Support last week! They deliver quality coffee and have an inviting atmosphere. Finally a worthy cup of coffee for my mornings!
Pros: Uniquely fresh flavors distinguish it from other cafes