Davis & Davis Inc

★☆☆☆☆
  • 10530 Detrick Ave

    Kensington, MD 20895

    Map & Directions
  • 301-942-7210

About Davis & Davis Inc

Categories
  • Heating & Air Conditioning
  • Air Conditioning Contractors
Details
  • Humidifying Apparatus
  • Bryant
  • Carrier
  • Lennox
  • Air Pollution Control
  • Water Heaters
Hours
M-Th 7:30am-9:30pm, F 7:30am-9:30am, Sa-Su 7:30am-9:30pm
Special Offer
Call Today
Emails
  • davisanddavisinc@msn.com
Payment Options
  • Visa
  • MasterCard
  • Discover
Languages
  • English

Home Construction & Remodeling

Home Construction & Remodeling
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D&D replaced our furnace 10 years ago, and we have used them for service ever since (2 or 3 times). We had a service call on May 1 because our A/C wasn't cooling. The service call was fine. We have a bad freon leak in our 27 year old A/C system so I decided it was time for a replacement. I decided not to pay money to add freon that will just leak out and was told I could get credit for the $85 service call if they did the replacement work.

I couldn't get an appointment with D&D for a proposal on the system replacement until May 18. After postponing the appointment by a day, a salesman came out on the 19th and scoped out what we needed. When he left he said he would get a quote out to us the next day, then revised that to say maybe even later that day since he lives very near by (and an owner of the company lives about 1/2 mile away, he told me).

Two days later, on the 21st, I had heard nothing so I called and left a message with the woman who answered the phone saying I had not received my quote. Two more days passed (now the 23rd) and I had given up on hearing back, when I received a voice mail from the salesman saying he had my quote ready and would drop it off on his way home, but then he never showed up or called!

I have never experienced a company that takes the time to send someone out to the house but fails to deliver a quote. Bizarre. With hot weather looming, you have to think that a customer is going to want their A/C replaced ASAP. Fortunately, I got quotes from other companies and had the system replaced on the 27th. The contractor I chose wrote up the quote on the spot.

Somebody from D&D stopped by and stuck the quote in our front door on the morning of the 29th, 10 days after the visit and 2 days after we had the work completed. Their quote was for $90 less than the one we chose, so had they been timely we would have seriously considered it.

1
★☆☆☆☆

D&D replaced our furnace 10 years ago, and we have used them for service ever since (2 or 3 times). We had a service call on May 1 because our A/C wasn't cooling. The service call was fine. We have a bad freon leak in our 27 year old A/C system so I decided it was time for a replacement. I decided not to pay money to add freon that will just leak out and was told I could get credit for the $85 service call if they did the replacement work.

I couldn't get an appointment with D&D for a proposal on the system replacement until May 18. After postponing the appointment by a day, a salesman came out on the 19th and scoped out what we needed. When he left he said he would get a quote out to us the next day, then revised that to say maybe even later that day since he lives very near by (and an owner of the company lives about 1/2 mile away, he told me).

Two days later, on the 21st, I had heard nothing so I called and left a message with the woman who answered the phone saying I had not received my quote. Two more days passed (now the 23rd) and I had given up on hearing back, when I received a voice mail from the salesman saying he had my quote ready and would drop it off on his way home, but then he never showed up or called!

I have never experienced a company that takes the time to send someone out to the house but fails to deliver a quote. Bizarre. With hot weather looming, you have to think that a customer is going to want their A/C replaced ASAP. Fortunately, I got quotes from other companies and had the system replaced on the 27th. The contractor I chose wrote up the quote on the spot.

Somebody from D&D stopped by and stuck the quote in our front door on the morning of the 29th, 10 days after the visit and 2 days after we had the work completed. Their quote was for $90 less than the one we chose, so had they been timely we would have seriously considered it.

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Message from Davis & Davis Inc

Davis and Davis Air Conditioning & Heating has been servicing Montgomery County Maryland, Prince Georges County and Washington DC since 1966.



Our many satisfied customers tell the story, but for your added peace-of-mind, you can rest assured that our professional staff has received the most up-to-date training available.



Whenever you need us, we\'re here for all your heating and cooling concerns -- from scheduled maintenance & repairs to installations with a smile, we\'re always just a phone call away.



We provide:

- Free estimates on system replacements

- 24 hour answering service

- Radio dispatched trucks

- Pre-scheduled evening & Saturday service at no extra charge

- Financing available

- Visa, Mastercard and Discover Accepted

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