Stevens Benjamin T DDS

★★☆☆☆
  • 26711 Aliso Creek Rd 200

    Aliso Viejo, CA 92656

    Cross street: Adjacent To Edwards Theatre

    Map & Directions
  • 949-360-0845

Health & Medical

Health & Medical
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1.8 5
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Zero stars would be more appropriate. Alike many of the other reviews that I've seen on websites not controlled by this office, people are unhappy about the office staff.
They insisted that I come to an afternoon appointment because my insurance year was closing and they wanted to "use it up" before the new year started. So they insisted that I come even though I told them I'd have my children. They, then, had the nerve to comment on how my child was fiddling with the water cooler.
THAT is nothing. They did every single thing they could to milk the insurance and tried to get me to make another appt. quickly after because the insurance was starting over and they could begin a new set of charges.
They do not honor or guarantee their work because when a crown they put on one year ago broke they told me they'd have to charge my insurance for it. Nice.

1
★☆☆☆☆

Zero stars would be more appropriate. Alike many of the other reviews that I've seen on websites not controlled by this office, people are unhappy about the office staff.
They insisted that I come to an afternoon appointment because my insurance year was closing and they wanted to "use it up" before the new year started. So they insisted that I come even though I told them I'd have my children. They, then, had the nerve to comment on how my child was fiddling with the water cooler.
THAT is nothing. They did every single thing they could to milk the insurance and tried to get me to make another appt. quickly after because the insurance was starting over and they could begin a new set of charges.
They do not honor or guarantee their work because when a crown they put on one year ago broke they told me they'd have to charge my insurance for it. Nice.

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The hygienist was great--friendly and thorough. The dentist was rushed and didn't seem very genuine compared to my first visit. Plus, they raised their prices this summer with our insurance, so we found another dentist. We are now seeing Dr. Alan Nguyen in Laguna Niguel and he and his staff are FANTASTIC!

1
★☆☆☆☆

The hygienist was great--friendly and thorough. The dentist was rushed and didn't seem very genuine compared to my first visit. Plus, they raised their prices this summer with our insurance, so we found another dentist. We are now seeing Dr. Alan Nguyen in Laguna Niguel and he and his staff are FANTASTIC!

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1 out of 1 people found this review helpful.

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He tried to scare me into very expensive treatment that wasn't covered by my insurance. When I declined and said I wanted a simple cleaning instead, the lady that works up front got furious. They both ganged up on me and said that it would cause more harm to clean my teeth in the condition they were in. Total nonsense! He also said that my gums were very unhealthy and needed an antibiotic rinse, but they had to get underneath my gums to apply it, which would have been very painful had I fallen for the lie. (This also wasn't covered by insurance and he wanted me to pay $900 out of pocket for the service) Instead I saw another dentist who said I had some of the healthiest gums he's ever seen. He told me that if all his patients took such good care of their teeth, he'd be out of business. He also suggested I file a formal complaint against Dr. Stevens.

1
★☆☆☆☆

He tried to scare me into very expensive treatment that wasn't covered by my insurance. When I declined and said I wanted a simple cleaning instead, the lady that works up front got furious. They both ganged up on me and said that it would cause more harm to clean my teeth in the condition they were in. Total nonsense! He also said that my gums were very unhealthy and needed an antibiotic rinse, but they had to get underneath my gums to apply it, which would have been very painful had I fallen for the lie. (This also wasn't covered by insurance and he wanted me to pay $900 out of pocket for the service) Instead I saw another dentist who said I had some of the healthiest gums he's ever seen. He told me that if all his patients took such good care of their teeth, he'd be out of business. He also suggested I file a formal complaint against Dr. Stevens.

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2 out of 2 people found this review helpful.

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HORRIBLE front office personnel. Vicky was very rude to me and she insisted on making me pay a fee which I knew was in error with my insurance. I paid and called my insurance and sure enough, it was in error. When I attempted to call her back to have her reverse the fee on my credit card she told me she was with another patient and hung up on me. She finally called back and said she was going to void the fee but actually charged my card again! Complete incompetence! She was originally looking at the wrong fee schedule/wrong code in the first place. First impression is everything and I would never go back to this office again. Unfortunately the dentist and hygienist were great.

I posted this review on another site and Dr. Stevens accused me of not being a patient. I can assure you I am a former patient of Dr. Stevens' office. It's a shame people cannot be mature when it comes to the truth.

1
★☆☆☆☆

HORRIBLE front office personnel. Vicky was very rude to me and she insisted on making me pay a fee which I knew was in error with my insurance. I paid and called my insurance and sure enough, it was in error. When I attempted to call her back to have her reverse the fee on my credit card she told me she was with another patient and hung up on me. She finally called back and said she was going to void the fee but actually charged my card again! Complete incompetence! She was originally looking at the wrong fee schedule/wrong code in the first place. First impression is everything and I would never go back to this office again. Unfortunately the dentist and hygienist were great.

I posted this review on another site and Dr. Stevens accused me of not being a patient. I can assure you I am a former patient of Dr. Stevens' office. It's a shame people cannot be mature when it comes to the truth.

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1 out of 1 people found this review helpful.

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I would recommend Dr. Stevens because he has helped me overcome my fear of dentist. He has done worked with me for over 3 years now and I am finally able to sit and have dental work without fear. I have needed to make payments and the ladies at the front have helped me out with this as well.

2
★★★★★

I would recommend Dr. Stevens because he has helped me overcome my fear of dentist. He has done worked with me for over 3 years now and I am finally able to sit and have dental work without fear. I have needed to make payments and the ladies at the front have helped me out with this as well.

 

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