Horizon Services, Inc.

★★★★☆
  • 320 Century Blvd.

    Wilmington, DE 19808

    Map & Directions
  • 302-442-7607

Automotive

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I'm going to be as fair as I can. The gentleman sent to my home was professional, was respectful of the house. Ultimately everything start off fine, then he opened the book of flat rate prices. This company is insane.

Here is my quote: 1900 water heater replacement, current price on a new Bradford white 40 gallon at your plumbing supply is about $430-450.

At this point i showed the him the next two bathrooms in which i want the old drains replaced. I was quoted $ 831 for each drain. At this point i was actually shocked and figured why not see how high of a bill I could rack up. I then asked how much it would be to install two access panels. I was quoted $178 each, and also told they just cut the hole and do not install the panel.

Total estimate = $3918 for a water heater, 2 tub drains, 2 holes in my wall that i need to close off.

2
★★☆☆☆

I'm going to be as fair as I can. The gentleman sent to my home was professional, was respectful of the house. Ultimately everything start off fine, then he opened the book of flat rate prices. This company is insane.

Here is my quote: 1900 water heater replacement, current price on a new Bradford white 40 gallon at your plumbing supply is about $430-450.

At this point i showed the him the next two bathrooms in which i want the old drains replaced. I was quoted $ 831 for each drain. At this point i was actually shocked and figured why not see how high of a bill I could rack up. I then asked how much it would be to install two access panels. I was quoted $178 each, and also told they just cut the hole and do not install the panel.

Total estimate = $3918 for a water heater, 2 tub drains, 2 holes in my wall that i need to close off.

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Business Response:

Thank you for sharing your Horizon Services experience! We appreciate the opportunity to inspect your water heater and two old drains and provide you with a quote for replacement. We advise all potential customers to be aware of the equipment that is being installed as well as the included services and warranties. Often times, these additional benefits are overlooked and not considered when reviewing an estimate. Again, thanks for your feedback.
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This company is a complete rip-off.

In 5 mins time, the HVAC tech found that it was a bad dual fan capacitor. It took him less than 5 mins to swap it out with a new one and my central AC unit was back working again. Then he whips out this book with prices and shows my that it will cost me $416.81 PLUS the $79 for the service call!!

I told him to put the bad one back in and I'll just pay the $79 for him coming out. I went to the local HVAC/Plumbing supply store and bought the capacitor for $11.70. I put it in myself in less than 5 mins.

So they wanted to charge me $495.81 total for 10 minutes worth of work and a $12 retail part that they probably get for less than $3! I will never call this company again.

I just want to note that I do not blame the service techs for the ridiculous prices. They are just doing their job. Unfortunately many homeowners feel that they have no other option but to pay these prices.

1
★☆☆☆☆

This company is a complete rip-off.

In 5 mins time, the HVAC tech found that it was a bad dual fan capacitor. It took him less than 5 mins to swap it out with a new one and my central AC unit was back working again. Then he whips out this book with prices and shows my that it will cost me $416.81 PLUS the $79 for the service call!!

I told him to put the bad one back in and I'll just pay the $79 for him coming out. I went to the local HVAC/Plumbing supply store and bought the capacitor for $11.70. I put it in myself in less than 5 mins.

So they wanted to charge me $495.81 total for 10 minutes worth of work and a $12 retail part that they probably get for less than $3! I will never call this company again.

I just want to note that I do not blame the service techs for the ridiculous prices. They are just doing their job. Unfortunately many homeowners feel that they have no other option but to pay these prices.

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Business Response:

Thank you for reaching out and sharing your concern. We apologize for any inconvenience you may have experienced. We advise all customers to be aware of the equipment that is being installed as well as the included services and warranties. Often times, these additional benefits are overlooked and not considered when reviewing the total cost of a repair project. Again, thank you for contacting Horizon Services. Again, thank you for contacting Horizon Services.
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Watch this bunch. They tried to charge me 600 bucks to install a switch that was only 15 bucks and I installed myself in 30 minuites. The owmer called me after I made a complaint about this becasue I was not home at the time and my wide was. He tried to use the excuse that they use a standard flate rate book which I told him I know flate rate books because 25 years ago I was a mechanic in car dealerships. Then he changed is tune to try to justify the cost saying that his trucks are stocked with 10,000 dollars worht or parts. Thats not my problem!! To make this short what they tried to do is take advantage of my wife in the middle of July when it was 110 outside and the A/C stopped working and I was out of town. They figured they could make a fast 600 buck on a 15 dollar part and about 20 min work of labor. BE VERY CAREFUL WITH THIS BUNCH CALL SOME ONE ELSE TO GET ANOTHER PRICE TRUST ME

1
★☆☆☆☆

Watch this bunch. They tried to charge me 600 bucks to install a switch that was only 15 bucks and I installed myself in 30 minuites. The owmer called me after I made a complaint about this becasue I was not home at the time and my wide was. He tried to use the excuse that they use a standard flate rate book which I told him I know flate rate books because 25 years ago I was a mechanic in car dealerships. Then he changed is tune to try to justify the cost saying that his trucks are stocked with 10,000 dollars worht or parts. Thats not my problem!! To make this short what they tried to do is take advantage of my wife in the middle of July when it was 110 outside and the A/C stopped working and I was out of town. They figured they could make a fast 600 buck on a 15 dollar part and about 20 min work of labor. BE VERY CAREFUL WITH THIS BUNCH CALL SOME ONE ELSE TO GET ANOTHER PRICE TRUST ME

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Business Response:

Thank you for reaching out and sharing your concern. We apologize for any inconvenience you may have experienced. As related to our pricing structure, we advise all customers to be aware of the parts and equipment that are being installed as well as the included services and warranties. Often times, these additional benefits are overlooked and not considered when reviewing the final cost of an air conditioning repair project. Again, we thank you for your feedback.
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They were easy to contact through their website. They called right away, no waiting for an appointment. They sent a skilled technician to do an estimate and I knew right up front what it would cost and how long it would take. The office called me to let me know when to expect the workers and they were on time, did excellent work and were friendly and courteous. I am glad I finally found a reliable plumbing service! I will definitely call them again.

5
★★★★★

They were easy to contact through their website. They called right away, no waiting for an appointment. They sent a skilled technician to do an estimate and I knew right up front what it would cost and how long it would take. The office called me to let me know when to expect the workers and they were on time, did excellent work and were friendly and courteous. I am glad I finally found a reliable plumbing service! I will definitely call them again.

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Business Response:

Thank you for sharing your Horizon Services experience! We certainly appreciate your business and giving us the opportunity to perform plumbing work on your home. We are glad to hear that you found value in our easy and convenient website, no wait appointment scheduling, upfront pricing, highly trained technicians, and the overall level of quality and service we provided. If you should ever require any further plumbing, heating, and/or air conditioning services in the future, please do not hesitate to call us. Again, thank you for contacting Horizon Services.
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Very professional and informative during the bid process. No hidden costs, anything they missed on the bid was not charged. On time, curtious, professional, clean installation. I wish I need more A/C units installed so I could use them again. Absolutely the best contractor experience I have ever had!

2
★★★★★

Very professional and informative during the bid process. No hidden costs, anything they missed on the bid was not charged. On time, curtious, professional, clean installation. I wish I need more A/C units installed so I could use them again. Absolutely the best contractor experience I have ever had!

on Service Magic

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Very neat & fast ! Installed (2) new Tiolets, quickly, no mess,and took the olds one with him.

2
★★★★★

Very neat & fast ! Installed (2) new Tiolets, quickly, no mess,and took the olds one with him.

on Service Magic

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the experience went well. very professional, and completed job in a timely manner, with as little damage as possible.

2
★★★★★

the experience went well. very professional, and completed job in a timely manner, with as little damage as possible.

on Service Magic

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The worker was professional, knowledgeable, and did a great job without leaving a mess. A+.

2
★★★★★

The worker was professional, knowledgeable, and did a great job without leaving a mess. A+.

on Service Magic

.

They had Saturday hours, came to give an estimate, and had all the parts to do the work with them that day. The service provider was polite and clean. He explained the work to be done, to my level, a non plumbing person. Overall, a very good repair experience.

2
★★★★★

They had Saturday hours, came to give an estimate, and had all the parts to do the work with them that day. The service provider was polite and clean. He explained the work to be done, to my level, a non plumbing person. Overall, a very good repair experience.

on Service Magic

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They showed up as scheduled. The first person called in a second person to handle the job but this did not change the quoted price. The second person recommended replacing the two toilets with better quality. He snaked out the drain which made it drain better but neglected to find the belt buckle stuck in the drain which was probably a bigger part of the problem.

2
★★★★☆

They showed up as scheduled. The first person called in a second person to handle the job but this did not change the quoted price. The second person recommended replacing the two toilets with better quality. He snaked out the drain which made it drain better but neglected to find the belt buckle stuck in the drain which was probably a bigger part of the problem.

on Service Magic

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Very prompt, courteous, informative.

2
★★★★★

Very prompt, courteous, informative.

on Service Magic

Message from Horizon Services, Inc.

We’re confident you’ll be pleased with our fast, friendly and professional service, we’re certain you’ll become a customer for life! Let Horizon Services provide you and your family with the quality service you so richly deserve!

More about Horizon Services, Inc.

Horizon Services, Inc., the Delaware Valley’s largest and most referred home services company, is ready to meet all of our customer's service needs for plumbing, heating, air conditioning, drain cleaning, and sewer and water line repair and replacement. Horizon Services also serves as the region’s premier seller and installer of energy-efficient heating and cooling systems.

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