Appliance Doctor

★★★★★
Free Estimates For All Appliance Repairs -Same Day Service. Call Now! Click On Show More Now!
  • 149 N Franklin St

    Holbrook, MA 02343

    Map & Directions
  • 774-573-7032

About Appliance Doctor

Details
Hours
Daily 24 Hours
4.7292 48
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I can describe this so called business in two words ~ Flim Flam !\r
dishonest behavior meant to take money or property from someone.\r
I called them several time for a reimbursement of 205.59 for a part they ordered for my washing machine

3
★★★★★

I can describe this so called business in two words ~ Flim Flam !\r
dishonest behavior meant to take money or property from someone.\r
I called them several time for a reimbursement of 205.59 for a part they ordered for my washing machine

.

Horrible - do not use these people - rude, waited over a month for a part and they never followed up.

3
★★★★★

Horrible - do not use these people - rude, waited over a month for a part and they never followed up.

.

Wish I could rate a zero star. Blew in acting like he was doing us a favor. Did not really check out anything on the broken refrigerator used my wife's hair dryer to defrost a part and proclaimed it's fixed. Took a check and could not have

3
★★★★★

Wish I could rate a zero star. Blew in acting like he was doing us a favor. Did not really check out anything on the broken refrigerator used my wife's hair dryer to defrost a part and proclaimed it's fixed. Took a check and could not have

.

Yes, they came and attempted to fix my washing machine issue. What a mistake! It still has problems and they charged me $350 in the end. The machine now only runs with cold water, an issue that started immediately after they worked on it.

3
★★★★★

Yes, they came and attempted to fix my washing machine issue. What a mistake! It still has problems and they charged me $350 in the end. The machine now only runs with cold water, an issue that started immediately after they worked on it.

.

I called him to fix our fridge. He told me he'd be there between 12-3 pm and didn't show up until much later than that with no phone call stating he'd be late. I called him back to see where he was and he stated he was stuck in cape

3
★★★★★

I called him to fix our fridge. He told me he'd be there between 12-3 pm and didn't show up until much later than that with no phone call stating he'd be late. I called him back to see where he was and he stated he was stuck in cape

.

Replies on phone quickly but ability to repair just isn't there. Told us our dishwasher was junk and he could install a new one for $500+. My son fixed the machine in 90 seconds for under $1.00. Came many times to try and fix the

3
★★★★★

Replies on phone quickly but ability to repair just isn't there. Told us our dishwasher was junk and he could install a new one for $500+. My son fixed the machine in 90 seconds for under $1.00. Came many times to try and fix the

.

Terrific fast service ... at reasonable prices. Phil came to the house, diagnosed the problem and had my dishwasher running again in 10-15 minutes. It's really a pleasure to do business with a pro!

3
★★★★★

Terrific fast service ... at reasonable prices. Phil came to the house, diagnosed the problem and had my dishwasher running again in 10-15 minutes. It's really a pleasure to do business with a pro!

.

GREAT SERVICE!!! Called last night for repair to my dishwasher. Mark came by this morning and had me up and running in 15 minutes!! Left me a sticker with discount for everytime I use them.

3
★★★★★

GREAT SERVICE!!! Called last night for repair to my dishwasher. Mark came by this morning and had me up and running in 15 minutes!! Left me a sticker with discount for everytime I use them.

.

SCAM ARTIST\r
Came to my home, recommended a costly repair and took a deposit for the part - $350 - when the appliance began working, I called to cancel - they claimed they had already ordered part - I assured them I didn't need it. They

3
★★★★★

SCAM ARTIST\r
Came to my home, recommended a costly repair and took a deposit for the part - $350 - when the appliance began working, I called to cancel - they claimed they had already ordered part - I assured them I didn't need it. They

.

Great service. Arrived within a few hours of my washing machine's demise on a Saturday right before the hurricane. The service guy was very friendly & explained all the steps he took to diagnose & consequently replace the motor of the pump

3
★★★★★

Great service. Arrived within a few hours of my washing machine's demise on a Saturday right before the hurricane. The service guy was very friendly & explained all the steps he took to diagnose & consequently replace the motor of the pump

.

PLEASE CALL BACK. YOU OWE US MONEY !

3
★★★★★

PLEASE CALL BACK. YOU OWE US MONEY !

.

Thanks Doc!!! U saved my night tonight. Coming out on Halloween with all the goblins running around to fix my dryer on the spot. Very professional and funny. Explained my problem to me and repaired it. I will call again!!!!\r
\r

3
★★★★★

Thanks Doc!!! U saved my night tonight. Coming out on Halloween with all the goblins running around to fix my dryer on the spot. Very professional and funny. Explained my problem to me and repaired it. I will call again!!!!\r
\r

.

cool guys! very fair! and honest

3
★★★★★

cool guys! very fair! and honest

.

two thumbs up!!!

3
★★★★★

two thumbs up!!!

.

awesome company! don't hesitate to call the dr

3
★★★★★

awesome company! don't hesitate to call the dr

.

If you want quality work at a fair price call the doctor! answered all my questions and fixed my dishwasher perfectly. They had it working great in no time!!

3
★★★★★

If you want quality work at a fair price call the doctor! answered all my questions and fixed my dishwasher perfectly. They had it working great in no time!!

.

perfect! 100% happy with this company!!

3
★★★★★

perfect! 100% happy with this company!!

.

Had a repair man from appliance doctor come out to my home today to save the day! He was very informative and pleasant! I would have to say I am happy with the quality of work done by them. To make it all even better I had my fridge fixed

3
★★★★★

Had a repair man from appliance doctor come out to my home today to save the day! He was very informative and pleasant! I would have to say I am happy with the quality of work done by them. To make it all even better I had my fridge fixed

.

great company! don't hesitate to call. Really fair priced compared to most other company's

3
★★★★★

great company! don't hesitate to call. Really fair priced compared to most other company's

.

Called appliance doctor today and they came out within an hour. Very fast! repaired my appliance and all is well.

3
★★★★★

Called appliance doctor today and they came out within an hour. Very fast! repaired my appliance and all is well.

.

Very happy with the doctor! Repaired my dryer fast and was very friendly professional and clean.

3
★★★★★

Very happy with the doctor! Repaired my dryer fast and was very friendly professional and clean.

.

;) happy customer!!!!!!!

3
★★★★★

;) happy customer!!!!!!!

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had appliance doctor come out to fix my washer today and I would not hesitate to call them back for my next repair. all in all a good experience with the company.\r

3
★★★★★

had appliance doctor come out to fix my washer today and I would not hesitate to call them back for my next repair. all in all a good experience with the company.\r

.

wow! I got a quote from another company and then when i decided to go with appliance doctor they almost beat the other quote by half!! a fair company simply said

3
★★★★★

wow! I got a quote from another company and then when i decided to go with appliance doctor they almost beat the other quote by half!! a fair company simply said

.

I would have to say I would def go with this company again. I love them!

3
★★★★★

I would have to say I would def go with this company again. I love them!

.

I had phill of appliance doctor come out to repair my oven and he was great! what a friendly guy. Friendly, fair, and fast! can't go wrong

3
★★★★★

I had phill of appliance doctor come out to repair my oven and he was great! what a friendly guy. Friendly, fair, and fast! can't go wrong

.

DO NOT USE THIS COMPANY!!! EVER!! Two months ago they showed up "fixed" one of commercial dryers and collected payment for the parts that had to be ordered of two others in amount of $475. Ensured several times they would return within two

3
★★★★★

DO NOT USE THIS COMPANY!!! EVER!! Two months ago they showed up "fixed" one of commercial dryers and collected payment for the parts that had to be ordered of two others in amount of $475. Ensured several times they would return within two

.

Service man was very helpful. The company will also come out and give free estimates, which most appliance companies don't offer.

1
★★★☆☆

Service man was very helpful. The company will also come out and give free estimates, which most appliance companies don't offer.

.

Had a problem with my stove, they came out a few hours after I called them. They were fast and friendly. I couldn't have asked for a better experience with them. I recommended them to friends and they were please too!

2
★★★★★

Had a problem with my stove, they came out a few hours after I called them. They were fast and friendly. I couldn't have asked for a better experience with them. I recommended them to friends and they were please too!

.

These guys came out fast fixed my proble fast and didnt over charge me like most other companys do!I would have to say I'am very happy with them nd would recomend them to anyone.

2
★★★★★

These guys came out fast fixed my proble fast and didnt over charge me like most other companys do!I would have to say I'am very happy with them nd would recomend them to anyone.

.

Two thumbs up! fast and fair

2
★★★★★

Two thumbs up! fast and fair

.

The appliance doctor just l my house and i am very happy with them. Had my dryer fixed in no time!! thank you doc!

2
★★★★★

The appliance doctor just l my house and i am very happy with them. Had my dryer fixed in no time!! thank you doc!

.

Hero!!!! i called these guys out after my fridge broke and I had just done a $400 food order. They were able to come out and fix my fridge within a couple hours!! Not only didthey fix it they dd it fast and at a very fair price!! love them, would call back any time

2
★★★★★

Hero!!!! i called these guys out after my fridge broke and I had just done a $400 food order. They were able to come out and fix my fridge within a couple hours!! Not only didthey fix it they dd it fast and at a very fair price!! love them, would call back any time

.

Great Company .. Fast serive really fair prices .. Just great people deffinitly going to call for any appliance serive\n\n\n

2
★★★★☆

Great Company .. Fast serive really fair prices .. Just great people deffinitly going to call for any appliance serive\n\n\n

.

I had Appliance Doctor come out an fix my washer last week an great people came right out same day had the parts right in stock an i was doing laundry right after GREAT COMPANY!!!

2
★★★★★

I had Appliance Doctor come out an fix my washer last week an great people came right out same day had the parts right in stock an i was doing laundry right after GREAT COMPANY!!!

.

by TOOKEN ADVANTAGE OF 02/15/2012\nI can't even rate this company, the level of dishonesty and stringing along that this company has is ridiculous... On 2/3 I contacted the appliance doctor because my washer machine broke down and I've never had this problem before so oppose to me looking online and checking them out and the reviews I just went through the yellow pages book and found them I called and he stated to me that there was no charge to come to your home and so I set up the appointment and thought great he'll tell me whats wrong and then fix the problem, he came to my house and I wasn't home but my mother was and her not understanding the problem he proceeded to ask my mother for $157.00 for a part he had to order and stated to my mom it would be in either Monday or Tuesday... It's been almost two weeks and still no part and no money I called requesting my money back and he proceeded to be aggressive and VERY RUDE... I believe he took advantage of my mother and its not right and I plan to let everyone know not to do business with this company NOT TRUSTWORTHY!!!!!

0
★☆☆☆☆

by TOOKEN ADVANTAGE OF 02/15/2012\nI can't even rate this company, the level of dishonesty and stringing along that this company has is ridiculous... On 2/3 I contacted the appliance doctor because my washer machine broke down and I've never had this problem before so oppose to me looking online and checking them out and the reviews I just went through the yellow pages book and found them I called and he stated to me that there was no charge to come to your home and so I set up the appointment and thought great he'll tell me whats wrong and then fix the problem, he came to my house and I wasn't home but my mother was and her not understanding the problem he proceeded to ask my mother for $157.00 for a part he had to order and stated to my mom it would be in either Monday or Tuesday... It's been almost two weeks and still no part and no money I called requesting my money back and he proceeded to be aggressive and VERY RUDE... I believe he took advantage of my mother and its not right and I plan to let everyone know not to do business with this company NOT TRUSTWORTHY!!!!!

.

I had the appliance doctor out to fix my dryer this past April..the thermal fuse kit needed to be replaced..after they charged me 180.00,I looked on the Internet and found they charged me triple for this part. He had to come back out the next day,as whatever he did to dryer,it caused a horrible squeaking noise..He said I had a year long warranty..when my dryer died last week,another company came out and said the thermal fuse kit was gone..I called appliance doctor and he refused to stand behind the yr warranty unless he did the work himself..this guy is horrible..don't ever use him.\n

0
★☆☆☆☆

I had the appliance doctor out to fix my dryer this past April..the thermal fuse kit needed to be replaced..after they charged me 180.00,I looked on the Internet and found they charged me triple for this part. He had to come back out the next day,as whatever he did to dryer,it caused a horrible squeaking noise..He said I had a year long warranty..when my dryer died last week,another company came out and said the thermal fuse kit was gone..I called appliance doctor and he refused to stand behind the yr warranty unless he did the work himself..this guy is horrible..don't ever use him.\n

.

The worst service experience I have ever had! I called them to fix my washer and they showed up the next day to look at the problem. They needed to order the part which I had to pay for up front and they came back 4 days later to install it. They showed up and installed the new part. After technician left I started the washer and it was leaking worse than before they serviced it. I called them back to notify them there still was a problem they said they wouldn't be able to come back to fix it for another week after I paid them for the parts and service. When I questioned them why would it take so long to come back they hung up the phone on me. I called them back and got no answer. These people are not professional at all and I strongly urge you to look elsewhere. This review was removed from Superpages along with other multiple negative reviews.

0
★☆☆☆☆

The worst service experience I have ever had! I called them to fix my washer and they showed up the next day to look at the problem. They needed to order the part which I had to pay for up front and they came back 4 days later to install it. They showed up and installed the new part. After technician left I started the washer and it was leaking worse than before they serviced it. I called them back to notify them there still was a problem they said they wouldn't be able to come back to fix it for another week after I paid them for the parts and service. When I questioned them why would it take so long to come back they hung up the phone on me. I called them back and got no answer. These people are not professional at all and I strongly urge you to look elsewhere. This review was removed from Superpages along with other multiple negative reviews.

.

NEVER use this service because you don't know who you are going to end up dealing with. We had a positive first experience with this company so we called again. He didn't show on the scheduled day and time but claimed that he did and ""no one was home"" (this was not true). Rescheduled the day and time and he arrived a half hour late. Fine. Due to the changes my husband wasn't home and I was dealing with him alone. After his ""diagnosis"" I decided that we would be buying a new appliance rather than replacing a part. He then proceeded to do something I didn't ask him to do and asked me for $99. I see now on the website that they charge a flat rate for service, but doesn't it make sense to inform someone that the 30 second service you want to perform costs $99? When I questioned him on this, he became quickly frustrated. He started talking about how he had done a ""favor"" (I had no idea we were so close appliance doctor) and asked why I was treating him so poorly. Honestly, this confused me and I never want to treat someone badly or cheat someone out of money. I asked if he could send a bill for my husband to review. He said ""We don't bill."" When he tried to barter with me (""can you just throw me $80?"") I knew he was trying to rip me off. I don't want to think he was doing this because I was female, but I have a hard time imagining this conversation happening with my husband. When he realized I wasn't giving in, he proceeded to undo his ""service"" and storm out of my house like a diva. He then left my husband an f-word laden voice message to never call again. Noooo problem guy, good luck with your business.

0
★☆☆☆☆

NEVER use this service because you don't know who you are going to end up dealing with. We had a positive first experience with this company so we called again. He didn't show on the scheduled day and time but claimed that he did and ""no one was home"" (this was not true). Rescheduled the day and time and he arrived a half hour late. Fine. Due to the changes my husband wasn't home and I was dealing with him alone. After his ""diagnosis"" I decided that we would be buying a new appliance rather than replacing a part. He then proceeded to do something I didn't ask him to do and asked me for $99. I see now on the website that they charge a flat rate for service, but doesn't it make sense to inform someone that the 30 second service you want to perform costs $99? When I questioned him on this, he became quickly frustrated. He started talking about how he had done a ""favor"" (I had no idea we were so close appliance doctor) and asked why I was treating him so poorly. Honestly, this confused me and I never want to treat someone badly or cheat someone out of money. I asked if he could send a bill for my husband to review. He said ""We don't bill."" When he tried to barter with me (""can you just throw me $80?"") I knew he was trying to rip me off. I don't want to think he was doing this because I was female, but I have a hard time imagining this conversation happening with my husband. When he realized I wasn't giving in, he proceeded to undo his ""service"" and storm out of my house like a diva. He then left my husband an f-word laden voice message to never call again. Noooo problem guy, good luck with your business.

.

I would not recommend this loser to my worst enemy. Washer problem 10-17-10 appliance dr came out said couldn't fix but he had one in his truck bought it for $250 we had to screw it down to keep it from walking across floor. Stopped working in 8 months when he came back it was the transmission I paid another $180 asked him to fix the transmission but said had to order parts for the walking problem and would be back I called and called this rude nasty person and finally went to Mass Appliance and bought the parts myself in stock over the counter. Called him 4 times to install haven't heard from him. After $380.00 in 8 months I still have a machine that walks across the floor and can be heard next door. He didn't even put the top back on correctly he was in such a rush but took my money quick enough

0
★☆☆☆☆

I would not recommend this loser to my worst enemy. Washer problem 10-17-10 appliance dr came out said couldn't fix but he had one in his truck bought it for $250 we had to screw it down to keep it from walking across floor. Stopped working in 8 months when he came back it was the transmission I paid another $180 asked him to fix the transmission but said had to order parts for the walking problem and would be back I called and called this rude nasty person and finally went to Mass Appliance and bought the parts myself in stock over the counter. Called him 4 times to install haven't heard from him. After $380.00 in 8 months I still have a machine that walks across the floor and can be heard next door. He didn't even put the top back on correctly he was in such a rush but took my money quick enough

.

Absolute biggest mistake!!! VERY unprofessional, came in on phone and stayed on the phone for the majority of the time. Once the problem was diagnosed, I said that it just wasnt in the budget right now and he bluntly said ""oh my god, i wish you told me on the phone"" so much for your free estimate statement. felt pressured to fix right then and there on the spot. Also left behind a mess, usually, professional tradesmen clean up after themselves, not this one, was probablly to busy talking to realize. Unless your willing to get problem fixed right then and there and look forward to cleaning up after a grown man, dont bother

0
★☆☆☆☆

Absolute biggest mistake!!! VERY unprofessional, came in on phone and stayed on the phone for the majority of the time. Once the problem was diagnosed, I said that it just wasnt in the budget right now and he bluntly said ""oh my god, i wish you told me on the phone"" so much for your free estimate statement. felt pressured to fix right then and there on the spot. Also left behind a mess, usually, professional tradesmen clean up after themselves, not this one, was probablly to busy talking to realize. Unless your willing to get problem fixed right then and there and look forward to cleaning up after a grown man, dont bother

.

Fridge was very warm. Called at 9 AM on a Monday morning, they were here by noon and out the door by 12:20 PM. Diagnosed the problem quickly, had the parts on hand, explained what needed to be replaced, did the repair and were on their way. I was also impressed with the repairman's knowledge. His phone was ringing off the hook and he managed to diagnose problems and give repair or replace advice over the phone and set appointments while working on my refrigerator. These guys are busy, efficient, and good. I will call them again the next time I need a repair - my time is valuable and I don't have time or patience for someone who takes a leisurely approach to diagnostics or repair and hangs out all day.

2
★★★★★

Fridge was very warm. Called at 9 AM on a Monday morning, they were here by noon and out the door by 12:20 PM. Diagnosed the problem quickly, had the parts on hand, explained what needed to be replaced, did the repair and were on their way. I was also impressed with the repairman's knowledge. His phone was ringing off the hook and he managed to diagnose problems and give repair or replace advice over the phone and set appointments while working on my refrigerator. These guys are busy, efficient, and good. I will call them again the next time I need a repair - my time is valuable and I don't have time or patience for someone who takes a leisurely approach to diagnostics or repair and hangs out all day.

.

We called Mark Sunday he arrived on Monday, we were prepared to get a new over the counter microwave [$600.00]\r\nthe two fan switches only needed an adjustment to push the springs back in place,but you had to have technical knowledge we were told by others it was a $200 circuit board.\r\nMark charged $79.00

2
★★★★★

We called Mark Sunday he arrived on Monday, we were prepared to get a new over the counter microwave [$600.00]\r\nthe two fan switches only needed an adjustment to push the springs back in place,but you had to have technical knowledge we were told by others it was a $200 circuit board.\r\nMark charged $79.00

.

I called this company because the ad said ""no service call charge, free estimate"". The serviceman was close by and came within the half hour. He went right to work, dumped my wet clothes on the floor, knocked around and said my dryer needed tuning up. Did not say how much it would cost but at the end said I owed $180. My complaint is that he did not give me the price ($180 seems steep for a dryer tune up) prior to going to work. He also replaced the new alum. piping which he managed to dent during the knocking/bumping around. He also took it upon himself to put company sticker inside my fridge (which I promptly removed). Next time, I'll pay to have a service call repair estimate. Then I will decide whether or not my appliance is worth fixing or not.

0
★☆☆☆☆

I called this company because the ad said ""no service call charge, free estimate"". The serviceman was close by and came within the half hour. He went right to work, dumped my wet clothes on the floor, knocked around and said my dryer needed tuning up. Did not say how much it would cost but at the end said I owed $180. My complaint is that he did not give me the price ($180 seems steep for a dryer tune up) prior to going to work. He also replaced the new alum. piping which he managed to dent during the knocking/bumping around. He also took it upon himself to put company sticker inside my fridge (which I promptly removed). Next time, I'll pay to have a service call repair estimate. Then I will decide whether or not my appliance is worth fixing or not.

.

Last night in the middle of our Christmas Dinner preparations our Stove stopped working. After calling several places Appliance Doctor was the first service provider available to come out ASAP. They made an appointment to be here between 4&6 pm, and as promised were here at 5:15. The tech may have lacked a little bit of refined bedside manner, but I wouldn't have called him rude, just ""Get Down to Business."" He didn't waste time making small talk but he was in and out with the problem diagnosed and solved in 15 minutes... a blown ignition for our Gas Range. He had the part in his truck. Flat rate of $150 for labor parts and the whole shebang. I'm satisfied and would use this service again.

2
★★★★☆

Last night in the middle of our Christmas Dinner preparations our Stove stopped working. After calling several places Appliance Doctor was the first service provider available to come out ASAP. They made an appointment to be here between 4&6 pm, and as promised were here at 5:15. The tech may have lacked a little bit of refined bedside manner, but I wouldn't have called him rude, just ""Get Down to Business."" He didn't waste time making small talk but he was in and out with the problem diagnosed and solved in 15 minutes... a blown ignition for our Gas Range. He had the part in his truck. Flat rate of $150 for labor parts and the whole shebang. I'm satisfied and would use this service again.

.

Woke up to no power in refrigerator. Called Appliance Doctor on a Sunday morning and they were there within 2 hours. Thank goodness they had the parts in their truck and my refrigerator was up and running....even managed to save all frozen food!!! Thanks guys!

2
★★★★★

Woke up to no power in refrigerator. Called Appliance Doctor on a Sunday morning and they were there within 2 hours. Thank goodness they had the parts in their truck and my refrigerator was up and running....even managed to save all frozen food!!! Thanks guys!

.

i was appalled by the rudeness and unprofessional-ism of this company. the technician came to work on my appliance and spent about 25 minutes diagnosing it. he seemed like he was rushing to go somewhere. his phone kept ringing and when he answered it i overheard the owner cursing at him b/c he was at my location too long. it seems like all this place cares about is the number of calls they can get to in a day and not the quality of the work they do. long story short they couldn't fix my issue so I'm looking elsewhere.

0
★☆☆☆☆

i was appalled by the rudeness and unprofessional-ism of this company. the technician came to work on my appliance and spent about 25 minutes diagnosing it. he seemed like he was rushing to go somewhere. his phone kept ringing and when he answered it i overheard the owner cursing at him b/c he was at my location too long. it seems like all this place cares about is the number of calls they can get to in a day and not the quality of the work they do. long story short they couldn't fix my issue so I'm looking elsewhere.

.

bad service and very unprofessional. they could not fix my issue and would not refund me for the cost of parts. be wary of this service and check out bbb.org to see for yourself that they have many complaints filed against them.

1
★☆☆☆☆

bad service and very unprofessional. they could not fix my issue and would not refund me for the cost of parts. be wary of this service and check out bbb.org to see for yourself that they have many complaints filed against them.

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