The Fire Place Shop

★☆☆☆☆
  • 16165 Shady Grove Road

    Gaithersburg, MD 20877

    Map & Directions
  • 301-990-6195

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A typical Saturday and I went with my wife to look at some fireplace screens. Almost nothing had a price on it so we were forced to wait for someone who works there. A guy told me he would be right with me. literally 10 minutes later he finishes up with that family and tells me he has to go to someone else who was also waiting. Idiot couldn't tell me this before the 10 minute wait.

Do they think I cant buy this stuff online and not have to deal with rude people?

1
★☆☆☆☆

A typical Saturday and I went with my wife to look at some fireplace screens. Almost nothing had a price on it so we were forced to wait for someone who works there. A guy told me he would be right with me. literally 10 minutes later he finishes up with that family and tells me he has to go to someone else who was also waiting. Idiot couldn't tell me this before the 10 minute wait.

Do they think I cant buy this stuff online and not have to deal with rude people?

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Business Response:

We are sorry you had a disappointing experience at our store. The screens should have all been labeled with prices, and the staff member should have given you a more accurate waiting time. We apologize.

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