Teddy Bear Pools & Spas

★★★★☆
  • 41 East St

    Chicopee, MA 01020

    Cross street: From Int-91- Take The Int-291 Exit- On Int-291- Take Exit 5B- At The Light Turn Right On To Roosevelt Ave- Bear Right On To East Street- We Will Be About 2 Miles Down On The Right.

    Map & Directions
  • 413-594-2666

About Teddy Bear Pools & Spas

Hours
Sun 12pm-4pm, Mon-Wed 9am-5pm, Fri 9am-5pm, Thu 9am-6pm, Sat 9am-4pm

Home & Garden

Home & Garden
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I have to say this shopping here the best decision I have ever made. In 2012 I bought an above ground swimming pool from Teddy Bear. The salesman came to my home, made suggestions on placement and laid the pool out in the lawn. The Installation was smooth with no problems until we filled the pool with water. The chlorinator was leaking like crazy, I called the installation department like 5 time got voice mail. Then I called my salesman. He left work came straight to my house and in about 30 seconds fixed the problem. Turns out it was not a huge problem but I've never had a pool before.

3 months ago I went in and bought an Envoy Hot Tub from Steve, he had told me every time we say each other that this would be a good investment. I could use it all year long it would help me sleep and all that. Well he was right this Hot Tub is amazing. Other than the price tag this was even a smoother experience than the pool. Travis with 2 others delivered the hot tub, I was amazed at how the three guys moved that tub around.

So for 4 years I've used Teddy Bear Pools including 2 major purchases, I shop in the store for all my supplies and chemicals and they have a very knowledgeable friendly staff. Diane at the register is the Store Manager and always makes me laugh. I would highly recommend Teddy Bear Pools & Spas to anyone looking for a pool or hot tub.

5
★★★★★

I have to say this shopping here the best decision I have ever made. In 2012 I bought an above ground swimming pool from Teddy Bear. The salesman came to my home, made suggestions on placement and laid the pool out in the lawn. The Installation was smooth with no problems until we filled the pool with water. The chlorinator was leaking like crazy, I called the installation department like 5 time got voice mail. Then I called my salesman. He left work came straight to my house and in about 30 seconds fixed the problem. Turns out it was not a huge problem but I've never had a pool before.

3 months ago I went in and bought an Envoy Hot Tub from Steve, he had told me every time we say each other that this would be a good investment. I could use it all year long it would help me sleep and all that. Well he was right this Hot Tub is amazing. Other than the price tag this was even a smoother experience than the pool. Travis with 2 others delivered the hot tub, I was amazed at how the three guys moved that tub around.

So for 4 years I've used Teddy Bear Pools including 2 major purchases, I shop in the store for all my supplies and chemicals and they have a very knowledgeable friendly staff. Diane at the register is the Store Manager and always makes me laugh. I would highly recommend Teddy Bear Pools & Spas to anyone looking for a pool or hot tub.

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.

I have had nothing but problems with my pool installed by Teddy Bear Pools! I tried to talk to the owner thinking he would want to know what my experience has been.Teddy Hebert is so arrogant he didn't want to hear anything I said.

1
★☆☆☆☆

I have had nothing but problems with my pool installed by Teddy Bear Pools! I tried to talk to the owner thinking he would want to know what my experience has been.Teddy Hebert is so arrogant he didn't want to hear anything I said.

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0 out of 1 people found this review helpful.

.

I have had a bad experience with a repair. Beware!! they do not follow through. the repair men cut up my not ripped liner. The supervisor came in swearing and threw duct tape at a service man for cutting my liner. They accept no responsibility and they do not answer the phone. The old liner is still on my lawn wet and heavy. They are gone. They still will not return a call.

1
★☆☆☆☆

I have had a bad experience with a repair. Beware!! they do not follow through. the repair men cut up my not ripped liner. The supervisor came in swearing and threw duct tape at a service man for cutting my liner. They accept no responsibility and they do not answer the phone. The old liner is still on my lawn wet and heavy. They are gone. They still will not return a call.

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1 out of 2 people found this review helpful.

.

Hi John

Hope and I have had been enjoying the Hot tub for about a month now and it is the best $4K I have spent in a very long time. Attached are some pictures; feel free to use as you wish.

On a side note I would also pass along that it has been along time since I have had such a good experience with any company. The guys who delivered this had to get it up the stairs and lift it over a four foot railing to get it on the second floor; a task that seemed impossible at first look.

We opted to run this in 220 mode and my guys hooked up the neutral wrong and it would just trip the GFI disconnect panel when we turned the power on. I called your service department mid morning and that afternoon when I got a callback and whomever I talk to was sure the neutral was hooked up wrong and told me he would be out to the house to check it out the next morning.

He did fix it the next morning and I was able to get the tub filled and running the next day.

I also got a call from Ted (owner) shortly after the purchase just to say thanks and to let me know that I could call him with any issues; that is a really nice touch.

I work in capital equipment sales for a company that sells in the broadcast television market and I know how hard it is for everyone in a company to get things right all the way through the process. Nice Job.

PR

5
★★★★★

Hi John

Hope and I have had been enjoying the Hot tub for about a month now and it is the best $4K I have spent in a very long time. Attached are some pictures; feel free to use as you wish.

On a side note I would also pass along that it has been along time since I have had such a good experience with any company. The guys who delivered this had to get it up the stairs and lift it over a four foot railing to get it on the second floor; a task that seemed impossible at first look.

We opted to run this in 220 mode and my guys hooked up the neutral wrong and it would just trip the GFI disconnect panel when we turned the power on. I called your service department mid morning and that afternoon when I got a callback and whomever I talk to was sure the neutral was hooked up wrong and told me he would be out to the house to check it out the next morning.

He did fix it the next morning and I was able to get the tub filled and running the next day.

I also got a call from Ted (owner) shortly after the purchase just to say thanks and to let me know that I could call him with any issues; that is a really nice touch.

I work in capital equipment sales for a company that sells in the broadcast television market and I know how hard it is for everyone in a company to get things right all the way through the process. Nice Job.

PR

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1 out of 1 people found this review helpful.

.

I bought a spa from another dealer in Ludlow, MA about a year ago. They have been no help. The Teddy Bear Pools Staff has been exceptional even though I didn??t buy from them. ??I should have?.
My Advice Buy From Teddy Bear Pools & Spas you won??t regret it, especially if something goes wrong. They are extremely helpful.

5
★★★★★

I bought a spa from another dealer in Ludlow, MA about a year ago. They have been no help. The Teddy Bear Pools Staff has been exceptional even though I didn??t buy from them. ??I should have?.
My Advice Buy From Teddy Bear Pools & Spas you won??t regret it, especially if something goes wrong. They are extremely helpful.

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1 out of 1 people found this review helpful.

.

Teddy Bear Rocks! I was having big problems with my filter and could not keep my pool clear. It turns out the filter I had for my in ground pool was an above ground filter. The parts staff was great the walked me through every filter they have and asked me questions to see which filter would best suit my needs.

I had the Teddy Bear service department install the filter and with in 2 day my water was crystal clear. That is exactly what they said would happen.

My recommendation to all who need help with your pool. Go to Teddy Bear, Ask Questions and listen they know what they are talking about.

5
★★★★★

Teddy Bear Rocks! I was having big problems with my filter and could not keep my pool clear. It turns out the filter I had for my in ground pool was an above ground filter. The parts staff was great the walked me through every filter they have and asked me questions to see which filter would best suit my needs.

I had the Teddy Bear service department install the filter and with in 2 day my water was crystal clear. That is exactly what they said would happen.

My recommendation to all who need help with your pool. Go to Teddy Bear, Ask Questions and listen they know what they are talking about.

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1 out of 1 people found this review helpful.

.

I have a 20 x 40 inground swimming pool that Teddy Bear Pool put in for us. The first liner when the pool was new was beautiful. No creases or any problems workmanship wise.

A number of years later, the liner had been torn by the kids and repaired several times and wasn't looking too great.

I bought a new liner from Teddy Bear Pool and they installed it. This was in the fall and they closed the pool at the same time. I did not get to inspect it at that time.

When the pool was opened the following Spring the liner had creases in it, the sides had been pulled too tight against the pool walls and you could see every seam and bump on the walls or it could be that the foam was too thin. The top edge all around failed to go up to the bottom of the coping and all sorts of things go down there such as pine needles floating in the pool. If the kids splash it goes down that opening.

When the pool was opened the subsequent Spring I found those problems and called Teddy Bear Pools. Teddy came with the service manager to see the problem for himself.

He told me it was because we had a wet backyard. Well they installed the pool when it was new and nothing had changed in my backyard to make it wetter. in fact it was drier because we had paid for a lot of additional professional drain work, $5000 worth!

When they were getting the big bucks on the original pool installation,, they were able to properly install the liner correctly.

In all honesty it was fine when it was first installed. We had no problem with water getting under the liner. We had paid for extra rock for drainage below the pool bottom. We also had a dry well with automatic pump to remove excess water from the area.

My yard was much drier than when the pool was originally installed!

Teddy refused to correct the problems. Said nothing was wrong with the top edge. Said the creases were because I have a wet backyard.

The original liner had been in for 8 years and there was not one crease in it. With the original liner the sides came up to the area just below the coping and debris couldn't get behind the liner. And the original liner wsn't pulled too tight against the pool walls showing the frame work of the light, the seams and all sorts of things you don't expect to see if the liner is put in correctly with adequate foam. a

He said the property was too wet and he said he would have to charge me for the correction. I had no money. I was going through a divorce and struggling. I had made arrangements to make payments over the winter for the work and the liner.

For some reason, I had not gotten the original invoice. When I asked for it two years ago, guess what? There is a written guaranty on labor.

So we have lived with the problem. It is embarrassing to have a pool look like this. We can see the steel panels at the top between the coping and the liner top. It's hard to clean because the Kreepy Krauley gets stuck on the creases. We stopped inviting people over to swim because it looks horrible.

Make sure you get everything in writing.

Make sure you are home and inspect their work. Don't let them do work and close the pool right away.

Better still, find another company to put a liner in your pool. A company that is honorable and not like Teddy Hebert. He took my money and ran.

1
★☆☆☆☆

I have a 20 x 40 inground swimming pool that Teddy Bear Pool put in for us. The first liner when the pool was new was beautiful. No creases or any problems workmanship wise.

A number of years later, the liner had been torn by the kids and repaired several times and wasn't looking too great.

I bought a new liner from Teddy Bear Pool and they installed it. This was in the fall and they closed the pool at the same time. I did not get to inspect it at that time.

When the pool was opened the following Spring the liner had creases in it, the sides had been pulled too tight against the pool walls and you could see every seam and bump on the walls or it could be that the foam was too thin. The top edge all around failed to go up to the bottom of the coping and all sorts of things go down there such as pine needles floating in the pool. If the kids splash it goes down that opening.

When the pool was opened the subsequent Spring I found those problems and called Teddy Bear Pools. Teddy came with the service manager to see the problem for himself.

He told me it was because we had a wet backyard. Well they installed the pool when it was new and nothing had changed in my backyard to make it wetter. in fact it was drier because we had paid for a lot of additional professional drain work, $5000 worth!

When they were getting the big bucks on the original pool installation,, they were able to properly install the liner correctly.

In all honesty it was fine when it was first installed. We had no problem with water getting under the liner. We had paid for extra rock for drainage below the pool bottom. We also had a dry well with automatic pump to remove excess water from the area.

My yard was much drier than when the pool was originally installed!

Teddy refused to correct the problems. Said nothing was wrong with the top edge. Said the creases were because I have a wet backyard.

The original liner had been in for 8 years and there was not one crease in it. With the original liner the sides came up to the area just below the coping and debris couldn't get behind the liner. And the original liner wsn't pulled too tight against the pool walls showing the frame work of the light, the seams and all sorts of things you don't expect to see if the liner is put in correctly with adequate foam. a

He said the property was too wet and he said he would have to charge me for the correction. I had no money. I was going through a divorce and struggling. I had made arrangements to make payments over the winter for the work and the liner.

For some reason, I had not gotten the original invoice. When I asked for it two years ago, guess what? There is a written guaranty on labor.

So we have lived with the problem. It is embarrassing to have a pool look like this. We can see the steel panels at the top between the coping and the liner top. It's hard to clean because the Kreepy Krauley gets stuck on the creases. We stopped inviting people over to swim because it looks horrible.

Make sure you get everything in writing.

Make sure you are home and inspect their work. Don't let them do work and close the pool right away.

Better still, find another company to put a liner in your pool. A company that is honorable and not like Teddy Hebert. He took my money and ran.

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0 out of 3 people found this review helpful.

.

This pool/spas place is really of good quality. Our pool is sturdy and is working very well. The price is good, though the bigger the pricier. They also have all the right chemicals. If in need of aquatic services, grab your Teddy!

4
★★★★☆

This pool/spas place is really of good quality. Our pool is sturdy and is working very well. The price is good, though the bigger the pricier. They also have all the right chemicals. If in need of aquatic services, grab your Teddy!

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1 out of 1 people found this review helpful.

.

Teddy Bear Pools and Spas is the place to go if you want a great product and excellent service that will stand behind it. Their staff is helpful and friendly. They run some great deals during Big E time. This is the place to go if you want a pool or hot tub! We won't buy a hot tub unless it is from here.

5
★★★★★

Teddy Bear Pools and Spas is the place to go if you want a great product and excellent service that will stand behind it. Their staff is helpful and friendly. They run some great deals during Big E time. This is the place to go if you want a pool or hot tub! We won't buy a hot tub unless it is from here.

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1 out of 1 people found this review helpful.

.

Teddy Bear Pools & Spas is definitely the place to go for any pool or spa question or problem. They will test your water and help you figure out what you need. The staff is very knowledgeable and pleasant.

5
★★★★★

Teddy Bear Pools & Spas is definitely the place to go for any pool or spa question or problem. They will test your water and help you figure out what you need. The staff is very knowledgeable and pleasant.

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1 out of 1 people found this review helpful.

.

We purchased a hot tub from Teddy Bear about 7 years ago and have had only a few minor issues with it. The service Teddy Bear provides is great and the quality of the spa is impressive.

4
★★★★☆

We purchased a hot tub from Teddy Bear about 7 years ago and have had only a few minor issues with it. The service Teddy Bear provides is great and the quality of the spa is impressive.

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1 out of 1 people found this review helpful.

.

For the last 3 or 4 years we have been using Teddy Bear Pools. They installed our above ground pool. We have had no trouble with it! We bring our water there to be tested and the service is great. If you have any questions they answer them. It is great service!

5
★★★★★

For the last 3 or 4 years we have been using Teddy Bear Pools. They installed our above ground pool. We have had no trouble with it! We bring our water there to be tested and the service is great. If you have any questions they answer them. It is great service!

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This company is great. We highly recommend them for their quality of customer service. They are very willing to meet your needs and will always find a solution to any problem.

5
★★★★★

This company is great. We highly recommend them for their quality of customer service. They are very willing to meet your needs and will always find a solution to any problem.

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Clearly the leader in this area with regards to customer service, quality, and overall professionalism. The staff is courteous and very knowledgeable.

4
★★★★☆

Clearly the leader in this area with regards to customer service, quality, and overall professionalism. The staff is courteous and very knowledgeable.

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We purchased our above ground pool from Teddy Bear Pools & Spas. The price was very reasonable, service was excellent, and installation was prompt and professional. I'd recommend them to anyone.

5
★★★★★

We purchased our above ground pool from Teddy Bear Pools & Spas. The price was very reasonable, service was excellent, and installation was prompt and professional. I'd recommend them to anyone.

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This is the second pool that I purchased from Teddy Bear Pools. They are a very reliable company who stands by there material. Whenever I have a problem with my pool I just call them and they are very responsive and helpful. I feel very confident buying a pool from them.

4
★★★★☆

This is the second pool that I purchased from Teddy Bear Pools. They are a very reliable company who stands by there material. Whenever I have a problem with my pool I just call them and they are very responsive and helpful. I feel very confident buying a pool from them.

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We've bought two Teddy Bear Pools in the last six years. First we had an above ground pool installed and after moving to a new house, we had them install an inground pool. They are a very profession company. They give reasonable quotes and do a great job on installation. They always go above and beyond what you expect.

5
★★★★★

We've bought two Teddy Bear Pools in the last six years. First we had an above ground pool installed and after moving to a new house, we had them install an inground pool. They are a very profession company. They give reasonable quotes and do a great job on installation. They always go above and beyond what you expect.

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We live in WEstfield near Teddy Bears competitor, but always use Teddy Bear for our service issues. We have hot tub and ingroung pool and whenever we have a question or need service theya re fast, friendly, and priced right.

4
★★★★☆

We live in WEstfield near Teddy Bears competitor, but always use Teddy Bear for our service issues. We have hot tub and ingroung pool and whenever we have a question or need service theya re fast, friendly, and priced right.

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This is a terrific place if you have pool or hot tub. They never steer you wrong! The staff is very helpful and professional. We once went to a different pool place, spent $135 on chemicals and the pool still couldn't be used. We took our problem to Teddy Bear, and they fixed it for $16.

5
★★★★★

This is a terrific place if you have pool or hot tub. They never steer you wrong! The staff is very helpful and professional. We once went to a different pool place, spent $135 on chemicals and the pool still couldn't be used. We took our problem to Teddy Bear, and they fixed it for $16.

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I shopped at Teddy Bear for the end of the year clearance. They had great prices and the staff was nice. It is not in a convenient location, but it is worth the ride.

5
★★★★★

I shopped at Teddy Bear for the end of the year clearance. They had great prices and the staff was nice. It is not in a convenient location, but it is worth the ride.

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