Alex Audio Video And Computer Service

★★★★☆
  • 4211 Rhode Island Ave N

    New Hope, MN 55428

    Map & Directions
  • 763-533-5377

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.

After being told by another company that our T.V. could not be fixed and to just "junk" it, we called Alex Audio Video and he came out and fixed out 8 year old T.V. and it runs beautifully. Thank you Alex it was nice to visit with you all

3
★★★★★

After being told by another company that our T.V. could not be fixed and to just "junk" it, we called Alex Audio Video and he came out and fixed out 8 year old T.V. and it runs beautifully. Thank you Alex it was nice to visit with you all

.

I had my Marantz Sr 14 ex receiver at Alex AV for nearly 4 months until it was fixed. Whenever I would call, I would be told that they were waiting on parts from Marantz or that the tech is only working 2 days a week. Most of the time it was the waiting on parts excuse. Half the time when I would call "Dave" would answer the phone and it was a usual Jeckle and hyde routine from being rude and slamming the phone receiver in your ear to being very nice and helpful! I never knew how he was going to act!

4 months and 400$ later, I went to pick up the receiver and wanted them to demo it before taking it home. Dave had a minor meltdown over hooking it up and was making snarky comments when I just wanted to finish signing and paying so I could leave!

Now, a week later my receiver is having issues powering on. I will not take it back to them to fix -even if it is their fault! I'd rather ship it out for repair than go back to them.

This is not good customer service. They are pretty much the only player in town for receiver repair and they know it.

Caveat Emptor!

1
★☆☆☆☆

I had my Marantz Sr 14 ex receiver at Alex AV for nearly 4 months until it was fixed. Whenever I would call, I would be told that they were waiting on parts from Marantz or that the tech is only working 2 days a week. Most of the time it was the waiting on parts excuse. Half the time when I would call "Dave" would answer the phone and it was a usual Jeckle and hyde routine from being rude and slamming the phone receiver in your ear to being very nice and helpful! I never knew how he was going to act!

4 months and 400$ later, I went to pick up the receiver and wanted them to demo it before taking it home. Dave had a minor meltdown over hooking it up and was making snarky comments when I just wanted to finish signing and paying so I could leave!

Now, a week later my receiver is having issues powering on. I will not take it back to them to fix -even if it is their fault! I'd rather ship it out for repair than go back to them.

This is not good customer service. They are pretty much the only player in town for receiver repair and they know it.

Caveat Emptor!

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.

Had a receiver under warranty and this was the only shop by Onkyo. I feel they might put warranty replacements on back burner since it doesn't pay as well as straight out of pocket customers. They said 3 weeks which seemed long but if they're busy what can you do. After two calls three weeks later they finally ordered the part. They said if they have it they'll get it in five days. If not then longer. Just longer. Since they ""ordered"" it, you would think they knew if it was in stock or not. So here I am five weeks later with absolutely no e.t.a. from them. As a pc tech myself, I never miss an e.t.a. I get excuse after excuse with this place.

0
★☆☆☆☆

Had a receiver under warranty and this was the only shop by Onkyo. I feel they might put warranty replacements on back burner since it doesn't pay as well as straight out of pocket customers. They said 3 weeks which seemed long but if they're busy what can you do. After two calls three weeks later they finally ordered the part. They said if they have it they'll get it in five days. If not then longer. Just longer. Since they ""ordered"" it, you would think they knew if it was in stock or not. So here I am five weeks later with absolutely no e.t.a. from them. As a pc tech myself, I never miss an e.t.a. I get excuse after excuse with this place.

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I should have paid more attention to the One Star reviews on this site. Alex AV was not good. Some people have given them good marks, but I notice others have had the same unsatisfactory experience I did. You can

0
★☆☆☆☆

I should have paid more attention to the One Star reviews on this site. Alex AV was not good. Some people have given them good marks, but I notice others have had the same unsatisfactory experience I did. You can

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My old rear-projection TV now longer showed Inputs. I scoured the Internet. Nothing. I wasted $28 on a Internet service that was no help. I called Alex Audio & Video. Alex himself returned my call and help me navigate through the hidden factory menus to reset -- and fix! -- my TV. And he refused payment! He asked only for a recommendation. Here it is, Alex; and I couldn't be more happy to give it. You're the best, man!

2
★★★★★

My old rear-projection TV now longer showed Inputs. I scoured the Internet. Nothing. I wasted $28 on a Internet service that was no help. I called Alex Audio & Video. Alex himself returned my call and help me navigate through the hidden factory menus to reset -- and fix! -- my TV. And he refused payment! He asked only for a recommendation. Here it is, Alex; and I couldn't be more happy to give it. You're the best, man!

.

I was very happy with alex`s service. Great job, very good advice. I will tell all my freands

2
★★★★★

I was very happy with alex`s service. Great job, very good advice. I will tell all my freands

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very good job, fast and complete. Thank You.

2
★★★★★

very good job, fast and complete. Thank You.

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very professional and curtious makes sure job done right! Decent person to do business with.

2
★★★★★

very professional and curtious makes sure job done right! Decent person to do business with.

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was great to have Alex, Service service my TV`s. Thank you very much!

2
★★★★★

was great to have Alex, Service service my TV`s. Thank you very much!

.

I dropped of a monitor after deciding I couldn't fix it myself. From my personal research, I thought maybe the back light had failed, so I figured it wouldn't be too expensive. When I dropped off the monitor I paid the 50 dollar fee to have a tech trouble shoot the problem. When I asked how long it would be before I would get the monitor back the clerk replied with ""The tech will look at it when he gets to it."" I thus asked a week? More than a week? and the reply was ""maybe a week."" Over a week later I receive a message from the same store clerk telling me to come pick up my monitor and it isn't fixed. I called the store back and asked the same clerk what was wrong with the screen and he replied, ""I don't know, you're the one that brought it in broken."" Wow! Are you kidding me. I picked up the inop. monitor that now had additional blemishes and scratches around the bezel! I had to call the other AlexAV to get a straight answer as to what was wrong with the monitor. They claimed the LCD screen was bad and they couldn't get the part nor was it worth replacing. \r\n\r\nIn the end I ended up calling Samsung tech. And they said they would fix or replace the monitor for $150 flat fee. It's a $550 monitor. I sent it to Samsung and they had it back in a week. Less time than AlexAV's bogus troubleshooting. \r\n\r\nIn the end, they are rude at the Bloomington location and they will charge you $50 even if they can't fix your electronics. \r\n\r\n

0
★☆☆☆☆

I dropped of a monitor after deciding I couldn't fix it myself. From my personal research, I thought maybe the back light had failed, so I figured it wouldn't be too expensive. When I dropped off the monitor I paid the 50 dollar fee to have a tech trouble shoot the problem. When I asked how long it would be before I would get the monitor back the clerk replied with ""The tech will look at it when he gets to it."" I thus asked a week? More than a week? and the reply was ""maybe a week."" Over a week later I receive a message from the same store clerk telling me to come pick up my monitor and it isn't fixed. I called the store back and asked the same clerk what was wrong with the screen and he replied, ""I don't know, you're the one that brought it in broken."" Wow! Are you kidding me. I picked up the inop. monitor that now had additional blemishes and scratches around the bezel! I had to call the other AlexAV to get a straight answer as to what was wrong with the monitor. They claimed the LCD screen was bad and they couldn't get the part nor was it worth replacing. \r\n\r\nIn the end I ended up calling Samsung tech. And they said they would fix or replace the monitor for $150 flat fee. It's a $550 monitor. I sent it to Samsung and they had it back in a week. Less time than AlexAV's bogus troubleshooting. \r\n\r\nIn the end, they are rude at the Bloomington location and they will charge you $50 even if they can't fix your electronics. \r\n\r\n

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Alex did great job and helped put TV back on wall

2
★★★★★

Alex did great job and helped put TV back on wall

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I have taken a couple of TVs in and they did a wonderful job of fixing those.

2
★★★★★

I have taken a couple of TVs in and they did a wonderful job of fixing those.

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Fantastic! We will keep you on our list of great service! Thank you!

2
★★★★★

Fantastic! We will keep you on our list of great service! Thank you!

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I am Happy Camper!!! Great work.

2
★★★★★

I am Happy Camper!!! Great work.

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Alex, you are fabulous! Thank you!

2
★★★★★

Alex, you are fabulous! Thank you!

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I am so happy Alex was able to fix my big t.v. and he is so nice.

2
★★★★★

I am so happy Alex was able to fix my big t.v. and he is so nice.

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highly recommended

2
★★★★★

highly recommended

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Alex is an extremely knowledgeable audio/video technician who is also affable. He did a great job fixing my rear-projection television in less than ideal surroundings. Highly Recommended!

2
★★★★★

Alex is an extremely knowledgeable audio/video technician who is also affable. He did a great job fixing my rear-projection television in less than ideal surroundings. Highly Recommended!

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Alex fixed my Mitsubishi DLP TV even it was not under warranty ( They helped me to get the autorization to replace the chassis from Manufacturer ) and re-aligned, cleaned. My TV looks like new again.\nThanks to Alex and his entire staff, GOOD JOB !!

2
★★★★★

Alex fixed my Mitsubishi DLP TV even it was not under warranty ( They helped me to get the autorization to replace the chassis from Manufacturer ) and re-aligned, cleaned. My TV looks like new again.\nThanks to Alex and his entire staff, GOOD JOB !!

.

I have had many pieces of electronics fixed at Alex's and always feel comfortable referring friends and family to them because I know they are honest and do great work at very good prices. I have had the computer company that shares a location with them clean up for my computer before when I had a bad virus and it was super cheap, I remember most places wanted at least twice as much. I 100% would recommend them!

2
★★★★★

I have had many pieces of electronics fixed at Alex's and always feel comfortable referring friends and family to them because I know they are honest and do great work at very good prices. I have had the computer company that shares a location with them clean up for my computer before when I had a bad virus and it was super cheap, I remember most places wanted at least twice as much. I 100% would recommend them!

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A very good system for the money...

2
★★★★★

A very good system for the money...

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Quick Service, Professional, and Personable Had an airflow problem on my big-screen TV. Alex was able to come out and get the problem corrected quickly. I called on Monday morning and by Tuesday afternoon, the HD TV was as good as new. The entire repair call was free for me as well, as this was a known problem with Mitsubishi TV sets and the manufacturer had extended their warranty. Great job and I would use this company again if I had other issues with my electronics.

2
★★★★★

Quick Service, Professional, and Personable Had an airflow problem on my big-screen TV. Alex was able to come out and get the problem corrected quickly. I called on Monday morning and by Tuesday afternoon, the HD TV was as good as new. The entire repair call was free for me as well, as this was a known problem with Mitsubishi TV sets and the manufacturer had extended their warranty. Great job and I would use this company again if I had other issues with my electronics.

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Love them. Just love these guys, they are my ""go to"" electronics people.

2
★★★★★

Love them. Just love these guys, they are my ""go to"" electronics people.

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Had my TV fixed in one day after having it at east lake electronic for well over a month. Definitely know what they are doing

2
★★★★★

Had my TV fixed in one day after having it at east lake electronic for well over a month. Definitely know what they are doing

.

I have had many pieces of electronics fixed at Alex's and always feel comfortable referring friends and family to them because I know they are honest and do great work at very good prices. I have had the computer company that shares a location with them clean up for my computer before when I had a bad virus and it was super cheap, I remember most places wanted at least twice as much. I 100% would recommend them!

5
★★★★★

I have had many pieces of electronics fixed at Alex's and always feel comfortable referring friends and family to them because I know they are honest and do great work at very good prices. I have had the computer company that shares a location with them clean up for my computer before when I had a bad virus and it was super cheap, I remember most places wanted at least twice as much. I 100% would recommend them!

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.

i truely could'nt be happier, we brought our Samsung 40 inch HD set into Alexs' place thinking it was done for good, after all it was only like 3 years old. it was only there for like less then 20 hours and i recieved a call from Rose telling me it was going to be less then 200 clams to have it fixed, and it would be done the next day. un-frickin-real. service like that now-a-days is like unheard of. i cannot thank the friendly folks at Alexs' shop more for bringing my set back to life. thanks again,you guys are amazing !!! a friend 4 life.. Waxxxx

2
★★★★★

i truely could'nt be happier, we brought our Samsung 40 inch HD set into Alexs' place thinking it was done for good, after all it was only like 3 years old. it was only there for like less then 20 hours and i recieved a call from Rose telling me it was going to be less then 200 clams to have it fixed, and it would be done the next day. un-frickin-real. service like that now-a-days is like unheard of. i cannot thank the friendly folks at Alexs' shop more for bringing my set back to life. thanks again,you guys are amazing !!! a friend 4 life.. Waxxxx

.

I'm a long time customer of Alex A/V repair. They alway do a great job repairing my equipment. Its fixed right and at a respectable price and time frame.\r\nFeel confident bringing your repairs here.

2
★★★★★

I'm a long time customer of Alex A/V repair. They alway do a great job repairing my equipment. Its fixed right and at a respectable price and time frame.\r\nFeel confident bringing your repairs here.

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I dropped off a Samsung receiver on 6/1/10. They told me 2-3 weeks to fix it. I called them on the 3rd week and they told me there tech hasn't even looked at it yet. I have called 4 times since. and each time they have strung me along. I still don't have my receiver fixed yet they haven't called. \n\nAlex Audio and Video in New Hope MN = FAIL

0
★☆☆☆☆

I dropped off a Samsung receiver on 6/1/10. They told me 2-3 weeks to fix it. I called them on the 3rd week and they told me there tech hasn't even looked at it yet. I have called 4 times since. and each time they have strung me along. I still don't have my receiver fixed yet they haven't called. \n\nAlex Audio and Video in New Hope MN = FAIL

Cons: They take your equipment, money and dont fix it

.

These guys are the best, they helped me get Mitsubishi to cover half the repair on my TV that the warranty had already expired on. All around great service and they treated me like they have known me for years. I have already recommended them to co-workers. It is also nice to support a local company.

2
★★★★★

These guys are the best, they helped me get Mitsubishi to cover half the repair on my TV that the warranty had already expired on. All around great service and they treated me like they have known me for years. I have already recommended them to co-workers. It is also nice to support a local company.

Pros: Fast, Helpful, Just overall wonderful.

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I have a large screen Mitsubishi projection TV that had two problems. The convergence was wrong on some of the inputs and the TV stopped turning on. I called a number of TV service companies and from the initial phone call Alex Audio and Video was the most knowledgeable. They told me the right way to transport my TV, gave me an affordable estimate and completed all the repairs within the estimate amount. I got the TV back and the projection lenses had also been cleaned, also even though this was not part of the estimate. The picture is spectacular, just like when we first got the set. Alex has won my trust and I would not hesitate to recommend Alex Audio and Video to anyone.

2
★★★★★

I have a large screen Mitsubishi projection TV that had two problems. The convergence was wrong on some of the inputs and the TV stopped turning on. I called a number of TV service companies and from the initial phone call Alex Audio and Video was the most knowledgeable. They told me the right way to transport my TV, gave me an affordable estimate and completed all the repairs within the estimate amount. I got the TV back and the projection lenses had also been cleaned, also even though this was not part of the estimate. The picture is spectacular, just like when we first got the set. Alex has won my trust and I would not hesitate to recommend Alex Audio and Video to anyone.

Pros: VERY Knowledgeable and easy to work with.

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AlexAudio&VideoServiceInc brought my dead furnace back to life. Faced with furnace replacement($1500-$3000) vs pro(?!)furnace repair($600-$1000) vs replace part myself ($200-$400) vs bring in electronic module/relay from my WR 36E35 202 gas valve, I chose the last. 8 drops of molten solder later (intricately, expertly applied to device) in and out in 20 minutes! Furnace works like new! AlexAudio&VideoServiceInc saved my household $$$! (Supercute receptionists too!) Will bring all electronic repair to folks at AlexAudio&VideoServiceInc. Thanks/LA

2
★★★★★

AlexAudio&VideoServiceInc brought my dead furnace back to life. Faced with furnace replacement($1500-$3000) vs pro(?!)furnace repair($600-$1000) vs replace part myself ($200-$400) vs bring in electronic module/relay from my WR 36E35 202 gas valve, I chose the last. 8 drops of molten solder later (intricately, expertly applied to device) in and out in 20 minutes! Furnace works like new! AlexAudio&VideoServiceInc saved my household $$$! (Supercute receptionists too!) Will bring all electronic repair to folks at AlexAudio&VideoServiceInc. Thanks/LA

Pros: Prompt, courteous, expert service

Cons: Tech worked so fast could not finish chat with receptionists

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Ok, I was not impressed with their pricing or service when it comes to PC repair. Their component selection is small and a lot of "off brands". They seem more interested in small to midsize business support than the home user. However, I have taken a couple of TVs in and they did a wonderful job of fixing those.

2
★★☆☆☆

Ok, I was not impressed with their pricing or service when it comes to PC repair. Their component selection is small and a lot of "off brands". They seem more interested in small to midsize business support than the home user. However, I have taken a couple of TVs in and they did a wonderful job of fixing those.

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0 out of 1 people found this review helpful.

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Has contract with Best Buy to repair large televisions. Says they will pickup and return television and hook up exactly as the found it, even when asked multiple times. They even go to the trouble of labeling all cables they unhook. But then when they return television any cable they are unsure of they leave on the floor behind television, never informing owner they didn't connect all wires. For in-home service, they don't even do a cursory check to see if there is anything wrong. They came to the home labeled wires, removed TV, took it to their shop, took 4 days and $350 to determined nothing was wrong with TV, then returned TV and didn't connect all wires. When called afterwards they claim it's not in their contract with Best Buy, they do the best they can and they are not responsible to reconnect any of the wires even if their employees said they would.\r\n\r\nAnd unfortunately I didn't ask around ahead of time. Other friends and family have had similar experience with this company.

0
★☆☆☆☆

Has contract with Best Buy to repair large televisions. Says they will pickup and return television and hook up exactly as the found it, even when asked multiple times. They even go to the trouble of labeling all cables they unhook. But then when they return television any cable they are unsure of they leave on the floor behind television, never informing owner they didn't connect all wires. For in-home service, they don't even do a cursory check to see if there is anything wrong. They came to the home labeled wires, removed TV, took it to their shop, took 4 days and $350 to determined nothing was wrong with TV, then returned TV and didn't connect all wires. When called afterwards they claim it's not in their contract with Best Buy, they do the best they can and they are not responsible to reconnect any of the wires even if their employees said they would.\r\n\r\nAnd unfortunately I didn't ask around ahead of time. Other friends and family have had similar experience with this company.

Pros: Nothing

Cons: Does not stand by employee's word.

Message from Alex Audio Video And Computer Service

Alex Audio and Video Service Provides the utmost in quality and reasonably priced repairs on TV, Audio, Video and Computers. Knowledgeable and experienced in the constant change of the electronics industry we are dedicated to quality, integrity and the mutual respect of our customers.

More about Alex Audio Video And Computer Service

We are a one-stop Minneapolis and St Paul, TV Repair shop, for the manufacturers of most major brands of TV, Audio and Video equipment in warranty or not. Whether you need a Big Screen TV repaired in your home or you need to replace a LCD, DLP Lamps, We can help you. In Home TV Repair, Big Screen TV, Projection TV, Plasma TV, LCD TV, DLP TV, DLP Lamps, Stereo, DVD Players, Subwoofers, Computers, Camcorders, Amplifiers, Karaoke Systems, Receivers, Tape decks, Turntables. We have two TV Repair locations. The New Hope location is the main service center where most repairs are done. The Bloomington location is a drop off center, and service smaller electronics.

 

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