A- Affordable Pool & Spa Service

★★★☆☆
  • 1616 West Hebron Parkway Ste 104

    Carrollton, TX 75010

    Map & Directions
  • 972-416-4487

About A- Affordable Pool & Spa Service

Categories
  • Swimming Pool Contractors
  • Pool Service
  • Leak Detection
Details
  • Pool Service
  • Hot Tub Repair
Hours
M-F 7am-7pm, Sa-Su 9am-6pm
Special Offer
Let us repair your pool!
Emails
  • jim@aaffordablepoolspa.com
Year Established
  • 1991
Keywords
  • swimming pool contractors
  • swimming pool repair service
  • pool remodeling
  • pool resurfacing
  • pool repair
  • pool remodelers
  • pool renovations
  • pool replastering
  • pool contractors
  • pool leak detection
  • pool cleaning service
  • swimming pool repair
Services
  • pool remodeling
  • pool repair
  • pool renovation
  • pool restoration
  • pool leak detection
  • pool replastering
  • pool deck renovation
  • pool cleaning
  • pool maintenance

Home Construction & Remodeling

Home Construction & Remodeling
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Our Services
    3.0 2
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    .

    After a routine weekly pool maintenance service call, A Affordable called and informed me that my pool pump needed repair. Before agreeing to have them perform the work, I asked what the worst-case scenario would be. I was assured that the most it would cost, and only if I needed a new pump replacement, would be $700. Based solely on their worst-case assurance, I agreed to hire them for the repair. After the repairman arrived, he called to inform me that my pump was "seized" and I needed a complete new pump. He said this will cost me $1,250.

    When I reminded him of the worst-case scenario quote I received before authorizing the work, he could not come up with numbers that added up to his $1,250 estimate and could not explain the jump in price. The repairman insisted I had no viable alternatives and that the entire pump must be replaced. He said he could rebuild the motor, but it would cost nearly the same and would probably just fail again in short order. Suspicious of the repairman's intentions and unhappy about the on-site price hike, I declined any repair work until I could educate myself on this type of problem and my options.

    With a small amount of research, I discovered that, short of buying an entirely new pump (complete with the housing, basket, strainer, motor, impeller and diffuser unit as the repairman insisted was required,) I could instead just replace the damaged impeller and the pump motor itself. I purchased the pump motor and impeller kit for $330 including shipping. When it arrived two days later, I removed the pump motor, installed the impeller kit on the new pump, and installed the pump. The repair was extremely simple and took exactly 50 minutes to complete.

    Curious about the alleged motor failure, I inspected the original motor and observed that a small piece of plastic debris from the failed impeller wedged between the impeller and the pump housing. I removed this debris, supplied power to the motor and discovered that the motor worked perfectly fine.

    The vendor billed me approximately $100 for the service call. I wrote a letter to the vendor explaining my disappointment and frustration over the improper service and for not honoring the worst-case estimate provided. The owner, Jeff, called me. His tone was rude and accusatory. He insisted I still owe for the service call and accused me of lying about the original pump's operable status. He said that unless I allow him to send someone else to my home to prove that the pump does not operate when power is applied, he will not remove the charge on my account. Based on Jeff's behavior and accusations, I have severed my relationship with his company completey and I absolutely will not grant his employees access to my home in the future.

    Here are my specific complaints about the service received:

    1) The pre-sale worst-case scenario quoted was $550 less than what was demanded on site.
    2) The repairman only advised me of two options: 1) replace the entire pump, or 2) rebuild the motor. He did not advise me that I could replace just the motor for $400-$500 less than buying the entire pump.
    3) The repairman incorrectly diagnosed that the motor was bad and instead wanted to charge me $1,250 for what should have been a $200 service call including parts and labor for an impeller replacement.
    4) Presented with all of the exact same information as contained in this complaint, the owner defended his company's improper sales tactics and accused me of lying about the fact that the old pump still runs.

    I strongly advise avoiding this company's services. There are far too many legitimate small business in the Dallas area that work hard to earn our business through honest business practices..

    1
    ★☆☆☆☆

    After a routine weekly pool maintenance service call, A Affordable called and informed me that my pool pump needed repair. Before agreeing to have them perform the work, I asked what the worst-case scenario would be. I was assured that the most it would cost, and only if I needed a new pump replacement, would be $700. Based solely on their worst-case assurance, I agreed to hire them for the repair. After the repairman arrived, he called to inform me that my pump was "seized" and I needed a complete new pump. He said this will cost me $1,250.

    When I reminded him of the worst-case scenario quote I received before authorizing the work, he could not come up with numbers that added up to his $1,250 estimate and could not explain the jump in price. The repairman insisted I had no viable alternatives and that the entire pump must be replaced. He said he could rebuild the motor, but it would cost nearly the same and would probably just fail again in short order. Suspicious of the repairman's intentions and unhappy about the on-site price hike, I declined any repair work until I could educate myself on this type of problem and my options.

    With a small amount of research, I discovered that, short of buying an entirely new pump (complete with the housing, basket, strainer, motor, impeller and diffuser unit as the repairman insisted was required,) I could instead just replace the damaged impeller and the pump motor itself. I purchased the pump motor and impeller kit for $330 including shipping. When it arrived two days later, I removed the pump motor, installed the impeller kit on the new pump, and installed the pump. The repair was extremely simple and took exactly 50 minutes to complete.

    Curious about the alleged motor failure, I inspected the original motor and observed that a small piece of plastic debris from the failed impeller wedged between the impeller and the pump housing. I removed this debris, supplied power to the motor and discovered that the motor worked perfectly fine.

    The vendor billed me approximately $100 for the service call. I wrote a letter to the vendor explaining my disappointment and frustration over the improper service and for not honoring the worst-case estimate provided. The owner, Jeff, called me. His tone was rude and accusatory. He insisted I still owe for the service call and accused me of lying about the original pump's operable status. He said that unless I allow him to send someone else to my home to prove that the pump does not operate when power is applied, he will not remove the charge on my account. Based on Jeff's behavior and accusations, I have severed my relationship with his company completey and I absolutely will not grant his employees access to my home in the future.

    Here are my specific complaints about the service received:

    1) The pre-sale worst-case scenario quoted was $550 less than what was demanded on site.
    2) The repairman only advised me of two options: 1) replace the entire pump, or 2) rebuild the motor. He did not advise me that I could replace just the motor for $400-$500 less than buying the entire pump.
    3) The repairman incorrectly diagnosed that the motor was bad and instead wanted to charge me $1,250 for what should have been a $200 service call including parts and labor for an impeller replacement.
    4) Presented with all of the exact same information as contained in this complaint, the owner defended his company's improper sales tactics and accused me of lying about the fact that the old pump still runs.

    I strongly advise avoiding this company's services. There are far too many legitimate small business in the Dallas area that work hard to earn our business through honest business practices..

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    .

    John and his team are great - excellent service and they arrived on time. If you need a pool repair, I recommend A Affordable.

    5
    ★★★★★

    John and his team are great - excellent service and they arrived on time. If you need a pool repair, I recommend A Affordable.

    Was this review helpful to you?
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    Message from A- Affordable Pool & Spa Service

    Your swimming pool should be the most relaxing place at home. Why not work with the best swimming pool contractors in the area when you're ready to upgrade your space? A Affordable Pool & Spa Service is Dallas's top pool repair and renovation service.



    Locally owned and operated since 1991, our business has been responsible for some of the best pool remodeling projects in the area. Our high quality, yet affordable process will turn your swimming pool into the relaxation station you always dreamed of having.



    We also specialize in pool replastering, pool resurfacing, pool repair with leak detention and pump repair, and even have cleaning and maintenance crews to keep your pool tidy.



    Ready to book your pool renovation project? Click or call today!

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