Fence Connection Inc

★★★☆☆
Wood, Chain Link, Ornamental, Iron, Vinyl
  • 935 Kirkland Ave

    Kirkland, WA 98033

    Map & Directions
  • 425-823-0424

About Fence Connection Inc

Hours
Mon 09:00 AM-05:00 PM;Tue 09:00 AM-05:00 PM;Wed 09:00 AM-05:00 PM;Thu 09:00 AM-05:00 PM;Fri 09:00 AM-05:00 PM

Home & Garden

Home & Garden
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Actual person answered phone and set appointment. Sales person was on time and helpful. Quote was right in line with other fence estimates. We hired them because I liked the personal attention and someone was always there to answer any questions. The crew was prompt and courteous. The workmanship was excellent and the yard looked better then when they started. They left the site picked up and clean. I highly recommend this company to you and all my friends.

2
★★★★★

Actual person answered phone and set appointment. Sales person was on time and helpful. Quote was right in line with other fence estimates. We hired them because I liked the personal attention and someone was always there to answer any questions. The crew was prompt and courteous. The workmanship was excellent and the yard looked better then when they started. They left the site picked up and clean. I highly recommend this company to you and all my friends.

Pros: Great service

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From my first contact with The Fence Connection the people were courteous and friendly. My estimate appointment was made on my first call to them. The estimator was on time and extremely knowledgeable. Our job was not an easy one. There were several areas that had problems, retaining walls, plants, access and play equipment. The estimator offered several solutions. The people installing the fence were experienced and answered any questions. The fence is beautiful and we are very happy. They did what they said they would do, when they said they would do it and at the price they quoted me. No surprises, no problems. This was one of the easiest jobs I have ever contracted for and recently I have had to contract for several types of work. I would highly recommend them.

2
★★★★☆

From my first contact with The Fence Connection the people were courteous and friendly. My estimate appointment was made on my first call to them. The estimator was on time and extremely knowledgeable. Our job was not an easy one. There were several areas that had problems, retaining walls, plants, access and play equipment. The estimator offered several solutions. The people installing the fence were experienced and answered any questions. The fence is beautiful and we are very happy. They did what they said they would do, when they said they would do it and at the price they quoted me. No surprises, no problems. This was one of the easiest jobs I have ever contracted for and recently I have had to contract for several types of work. I would highly recommend them.

Pros: Very easy to work with and nice people

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Shoddy workmanship, failure to comply with job specifications, unprofessional workers, and complete lack of follow-up when contacted about problems. Sure, we've got a new fence but if I wanted a bad one, I would have done it myself.\r
\r
The job was simple: replace existing, failing wood fence with new one of same dimensions and design. The replacement was over-height at the top (in violation of code, no less), yet failed to reach to the ground at the bottom (making it unsuitable for containing pets). Many boards aren't nailed properly (missed the backing support completely), and there's even one strut not nailed to the post. Some post holes were not even filled up to grade with cement, which would lead to early failure of the post due to poor water drainage. The gate that the foreman specifically called out for me to describe in detail as to which direction it should swing and which side the latch should be on was installed exactly the opposite from my directions, including putting the latch on the outside, locking us in our own yard.\r
\r
Workers trampled plants, left debris all over the yard, smoked cigarettes next to the house (which not only polluted the air in our house, but resulted in cigarette butts everywhere).\r
\r
The above is just the highlights of the issues we had.\r
\r
I made the mistake of paying our bill promptly, so of course the long letter I included with the payment, detailing the wide variety of problems with the job, went completely ignored. After all, they got their money, what do they care whether the job was actually done correctly?\r
\r
I cannot emphasize strongly enough what a HUGE mistake it was to hire The Fence Connection. It's one thing for a company to make mistakes. That's what humans do, and reputable companies make things right. Based on their complete lack of interest in fixing their mistakes, The Fence Connection is definitely not a reputable company.

0
★☆☆☆☆

Shoddy workmanship, failure to comply with job specifications, unprofessional workers, and complete lack of follow-up when contacted about problems. Sure, we've got a new fence but if I wanted a bad one, I would have done it myself.\r
\r
The job was simple: replace existing, failing wood fence with new one of same dimensions and design. The replacement was over-height at the top (in violation of code, no less), yet failed to reach to the ground at the bottom (making it unsuitable for containing pets). Many boards aren't nailed properly (missed the backing support completely), and there's even one strut not nailed to the post. Some post holes were not even filled up to grade with cement, which would lead to early failure of the post due to poor water drainage. The gate that the foreman specifically called out for me to describe in detail as to which direction it should swing and which side the latch should be on was installed exactly the opposite from my directions, including putting the latch on the outside, locking us in our own yard.\r
\r
Workers trampled plants, left debris all over the yard, smoked cigarettes next to the house (which not only polluted the air in our house, but resulted in cigarette butts everywhere).\r
\r
The above is just the highlights of the issues we had.\r
\r
I made the mistake of paying our bill promptly, so of course the long letter I included with the payment, detailing the wide variety of problems with the job, went completely ignored. After all, they got their money, what do they care whether the job was actually done correctly?\r
\r
I cannot emphasize strongly enough what a HUGE mistake it was to hire The Fence Connection. It's one thing for a company to make mistakes. That's what humans do, and reputable companies make things right. Based on their complete lack of interest in fixing their mistakes, The Fence Connection is definitely not a reputable company.

Pros: Easy-to-remember company name

Cons: Terrible workmanship, and zero interest in customer satisfaction

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