I moved to Hatboro about 2 years ago and was looking for a new Dentist. Dr Bob seems to be a nice guy but his office manager completely negates any good this office may have done. I called ahead of time to make sure my insurance would cover some bonding. The receptionist said they would look up my insurance and call me back. I did get a call back and then had the work done after I was told my insurance would cover it. Shortly after the work I got a bill where my insurance did not cover it. The office manager then called me a liar and said SHE was the only one to give out insurance information like this and never said it would be covered. Then a couple weeks later we agreed I would get x-rays to see the teeth that were fixed and the x-rays would show that the work should have been covered by insurance. She makes me an appointment for 2pm on a Saturday. I found out they are not open past 12:30pm on any Saturday when I showed up at 2pm and they were closed. When I called her back she told me I missed my appointment on Friday. This was all after I told her I could not come in during the week because I work in Delaware. She once again called me a liar and said she never made me an appointment on Saturday for 2pm and me working in Delaware was irrelevant. This woman Deb, is by far the worst office manager I have ever had the displeasure of dealing with. Dr. Bob may do great work but according to his office manager, it doesnt matter if patients do their own due diligence, it only matters what she feels like telling you that day. I recommend you find an office with competent office staff.
Cons: Terrible office manager and insurance coordinator
I am so pleased with this practice that my entire family now goes here. I had major dental work done here 2 years ago and I love it! Any appointment I have ever had ran right on schedule too. The staff is friendly and personable and it really doesn't feel like being "at the dentist". I recently brought my 3 1/2 year old son in for a filling...his experience with Dr. Bob was so good that he asked me to take him back for a "silver star" in EVERY tooth!
Pros: On time appointments, friendly staff, quality dental work.
Great experience. Always on time, clean sterile and a excellent staff. Cosmetic dentistry to implants Dr Bob is well versed in all aspects of treatment and used the best lab "Davinci" to meet my esthetic goals. High marks all around.