BBR

★★★☆☆
  • 8205 SW Barbur Blvd

    Portland, OR 97219

    Map & Directions
  • 503-246-4268

3.2222 9
Hi! Sign in to let us know how BBR was?
Write a Review
.

THAT IS THE BEST PLACE IN PORTLAND TO RENT NO QUESTION ABOUT IT. I came in and rented $2,000 worth of
party goods for a small wedding for myself and my wife.
The staff was very helpful, the chairs/ tables/ dishes and linens
were the best quality i'd ever seen. when i returned the items
I was one day and four hours late. The gentlemen at the counter
were sooooo nice and didn't charge me extra for the day, and accepted the items after they're closed. To end with this is the
best company by far for party rentals in Oregon I've used west coast they simply belittle you and make you feel insignificant if
your rental is small. I'd give BBR 10 stars if i could

5
★★★★★

THAT IS THE BEST PLACE IN PORTLAND TO RENT NO QUESTION ABOUT IT. I came in and rented $2,000 worth of
party goods for a small wedding for myself and my wife.
The staff was very helpful, the chairs/ tables/ dishes and linens
were the best quality i'd ever seen. when i returned the items
I was one day and four hours late. The gentlemen at the counter
were sooooo nice and didn't charge me extra for the day, and accepted the items after they're closed. To end with this is the
best company by far for party rentals in Oregon I've used west coast they simply belittle you and make you feel insignificant if
your rental is small. I'd give BBR 10 stars if i could

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The staff was EXTREMELY helpful with my event.
I had a huge event going on and one of the young men there
(about 20 or so) helped me out sooo much. I did have one experiance there where one of the machines wasn't working for the job I had. The staff removed the item refunded the money and told
me where to go.

5
★★★★★

The staff was EXTREMELY helpful with my event.
I had a huge event going on and one of the young men there
(about 20 or so) helped me out sooo much. I did have one experiance there where one of the machines wasn't working for the job I had. The staff removed the item refunded the money and told
me where to go.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I actually worked at barbur rentals for several years. (2001-2006)
I can honestly say, if you go in with a bad attitude the crew there
will not treat you in the best way possible. However when you go
in with a positive attitude the employees will be kind and if you
had trouble, the machine wasn't the right tool, or somewhere along
the line they didn't do there job correctly they will do the best they
can at making you satisfied. You dont stay in business for 54 years
by doing a terrible job.

5
★★★★★

I actually worked at barbur rentals for several years. (2001-2006)
I can honestly say, if you go in with a bad attitude the crew there
will not treat you in the best way possible. However when you go
in with a positive attitude the employees will be kind and if you
had trouble, the machine wasn't the right tool, or somewhere along
the line they didn't do there job correctly they will do the best they
can at making you satisfied. You dont stay in business for 54 years
by doing a terrible job.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would give them zero stars if I could. Like many others, we've used Barbur Rentals for quite a few projects over 10 years. We also put up with poor service (like they're doing you a favor) and unkept machines (several times we've had to return and get another one) for the convenience of being the closest rental. But it was the worst this time - they actually insulted me publicly.

We called in advance to see if the equipment would fit in our minivan or if we needed to borrow our neighbor's truck. "Oh, we've gotten them into minivans, " was their response. Unfortunately, we were unable to get it out of our van for 1-2 hours - yes, hours - since we didn't have the equipment they used to get it in. We called back explained our frustrations and that we felt mislead. We recommended letting future customers know of the problems using a minivan. They said nothing. Silence. All he finally said was, " Are you bringing it back now?" No comments, no understanding, not even any acknowledgement of the problem. It was clear they didn't care.

To return it, we borrowed the neighbor's truck, went back to the store and rented a trailer. I asked more questions this time, to make sure I understood how to put the machine on the trailer and bring it back. I stated " I want to make sure I will be able to do this." "You probably won't be able to, if YOU believe you were mislead," he stated in a very snide voice so that everyone else could hear. It almost wasn't surprising that this 50+ yr old man would respond in this immature way. I wonder if it was because I'm a lady. We were charged for the four hours we had it, even though we couldn't use it all of those four hours. I asked someone else if he was the owner, and was told he was in the family and this was a family business. To be fair, the older gentleman in the yard was very kind and helpful. Unfortunately, he works with the others.

We obviously won't be back. United Rentals is much nicer, but a little farther to drive..........its worth the drive.

1
★☆☆☆☆

I would give them zero stars if I could. Like many others, we've used Barbur Rentals for quite a few projects over 10 years. We also put up with poor service (like they're doing you a favor) and unkept machines (several times we've had to return and get another one) for the convenience of being the closest rental. But it was the worst this time - they actually insulted me publicly.

We called in advance to see if the equipment would fit in our minivan or if we needed to borrow our neighbor's truck. "Oh, we've gotten them into minivans, " was their response. Unfortunately, we were unable to get it out of our van for 1-2 hours - yes, hours - since we didn't have the equipment they used to get it in. We called back explained our frustrations and that we felt mislead. We recommended letting future customers know of the problems using a minivan. They said nothing. Silence. All he finally said was, " Are you bringing it back now?" No comments, no understanding, not even any acknowledgement of the problem. It was clear they didn't care.

To return it, we borrowed the neighbor's truck, went back to the store and rented a trailer. I asked more questions this time, to make sure I understood how to put the machine on the trailer and bring it back. I stated " I want to make sure I will be able to do this." "You probably won't be able to, if YOU believe you were mislead," he stated in a very snide voice so that everyone else could hear. It almost wasn't surprising that this 50+ yr old man would respond in this immature way. I wonder if it was because I'm a lady. We were charged for the four hours we had it, even though we couldn't use it all of those four hours. I asked someone else if he was the owner, and was told he was in the family and this was a family business. To be fair, the older gentleman in the yard was very kind and helpful. Unfortunately, he works with the others.

We obviously won't be back. United Rentals is much nicer, but a little farther to drive..........its worth the drive.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I rented a pressure washer which I need for a 4 hour job. The rate was 4 hrs for 52.50 after 4 hrs $78.50 no exceptions. The guy loading the equipment started it up and told me there was 2 hours worth of gas in the machine. I told him I needed the equipment for a small job however did not bring a gas can and asked if there was one available "no! sorry". Gas was a distance from the job. When I got to the job I checked the equipment's gas supply and it was 1'2 full. I got an hour into the project and ran out of gas. I had to go get a can of gas. When I returned the equipment and complained. All I got was a shrug and a bill for $78.50. I am done with this place.

0
★☆☆☆☆

I rented a pressure washer which I need for a 4 hour job. The rate was 4 hrs for 52.50 after 4 hrs $78.50 no exceptions. The guy loading the equipment started it up and told me there was 2 hours worth of gas in the machine. I told him I needed the equipment for a small job however did not bring a gas can and asked if there was one available "no! sorry". Gas was a distance from the job. When I got to the job I checked the equipment's gas supply and it was 1'2 full. I got an hour into the project and ran out of gas. I had to go get a can of gas. When I returned the equipment and complained. All I got was a shrug and a bill for $78.50. I am done with this place.

Pros: It was close

Cons: The Equipment was not checked out prior to rental;

.

Given the number of times I've rented from Barbur Rentals in the last decade plus, I must admit I am stunned at my stupidity for renting with them again. I will not do so again and am providing you solid advice - rent elsewhere!

My list of grievances is long. They do not know the meaning of customer service. They informed me that they do not wash the dishes they rent out - it's up to the customer (GROSS! - germs galore). They do not help you bring your rentals back in when you pull up in front of their building. They are extremely S L O W. They are unbelievably RUDE. Bottom line: they do not want your business. They have certainly lost mine!

0
★☆☆☆☆

Given the number of times I've rented from Barbur Rentals in the last decade plus, I must admit I am stunned at my stupidity for renting with them again. I will not do so again and am providing you solid advice - rent elsewhere!

My list of grievances is long. They do not know the meaning of customer service. They informed me that they do not wash the dishes they rent out - it's up to the customer (GROSS! - germs galore). They do not help you bring your rentals back in when you pull up in front of their building. They are extremely S L O W. They are unbelievably RUDE. Bottom line: they do not want your business. They have certainly lost mine!

Cons: rude! nasty!

.

I just rented a 40' ladder from them today and it was in good condition, the price was reasonable, and the staff was polite and helpful to get me in and out swiftly. What more could I hope for?

4
★★★★☆

I just rented a 40' ladder from them today and it was in good condition, the price was reasonable, and the staff was polite and helpful to get me in and out swiftly. What more could I hope for?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Don't want to buy something and want to rent it? Stop in at this place and they can help. I have used them lots in the past and its been great. Good staff, prices and products.

4
★★★★☆

Don't want to buy something and want to rent it? Stop in at this place and they can help. I have used them lots in the past and its been great. Good staff, prices and products.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I cant believe I rented from Barbur Rentals for a fourth time. Each time I've rented from them they've raked me for money and offered zero customer service.

1
★★★☆☆

I cant believe I rented from Barbur Rentals for a fourth time. Each time I've rented from them they've raked me for money and offered zero customer service.

 

Wait, you're the expert.

If you've been to or used BBR, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review