BMW of Monrovia

★★★★☆
BMW - The Ultimate Driving Machine
  • 1425 S Mountain Ave

    Monrovia, CA 91016

    Map & Directions
  • 877-269-9618

Automotive

Automotive
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Due to the gasoline prices I started to research cars that offered gas savings. I considered hybrids and the mini cooper. I used to own a four-door Toyota Tundra V-8.

I called the dealerships and the most important aspect of the

3
★★★★★

Due to the gasoline prices I started to research cars that offered gas savings. I considered hybrids and the mini cooper. I used to own a four-door Toyota Tundra V-8.

I called the dealerships and the most important aspect of the

.

To call these guys shady is an understatement. Long story short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor did they indicate it on any

3
★★★★★

To call these guys shady is an understatement. Long story short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor did they indicate it on any

Pros: Nothing

Cons: Untrustworthy at best.

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The service department is horrible. I went there for programming of idrive which was under warranty. They took 3 times to get it done right. So my car was there for a total of 3 weeks. But 3 separate weeks since I had to keep bringing it back and let them know what they forgot to program into the idrive. Then there was the alignment. Alignments were not covered under warranty so I had to pay for it. But it's ok to pay for it as long as they perform the work required. Well, it took them twice to get it done right. The first alignment done they got my car out of alignment even more. I complained to them and brought it back again. Finally the second time they got it right. As you can see, this dealership's technicians really don't know what in the world they are doing. I really think they are inexperienced and they don't care about the work they do.

1
★☆☆☆☆

The service department is horrible. I went there for programming of idrive which was under warranty. They took 3 times to get it done right. So my car was there for a total of 3 weeks. But 3 separate weeks since I had to keep bringing it back and let them know what they forgot to program into the idrive. Then there was the alignment. Alignments were not covered under warranty so I had to pay for it. But it's ok to pay for it as long as they perform the work required. Well, it took them twice to get it done right. The first alignment done they got my car out of alignment even more. I complained to them and brought it back again. Finally the second time they got it right. As you can see, this dealership's technicians really don't know what in the world they are doing. I really think they are inexperienced and they don't care about the work they do.

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All the people there are great. I got the best deal there. Both sales and service are GREAT! I took my 550i in for a squeak and they addressed the problem quickly.. The service manager is a sweet heart and the advisors are all very helpful and above and beyond to help I LOVE THEM...

5
★★★★★

All the people there are great. I got the best deal there. Both sales and service are GREAT! I took my 550i in for a squeak and they addressed the problem quickly.. The service manager is a sweet heart and the advisors are all very helpful and above and beyond to help I LOVE THEM...

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I was in the market for a 328i. I had done my homework, and new exactly which options I wanted, and the base price of that model. Additionally, in order to make sure I would get the price I wanted, I solicited an "internet" price from multiple BMW dealerships in the LA area. To my surprise, Assael offered me what I wanted at a reasonable price... at least via the internet.

When I arrived to the dealership, I patiently looked at the various cars available on the lot. Within the first 5 minutes, I found two cars that had exactly what I was looking for. It took about 15 minutes until a salesman arrived to help me out... his initials were L.K. Friendly and genial when I first meet him, he asked me about what I wanted. I explained the option package that I wanted, and the colors I would prefer. He then invited me back into the showroom where I could sit, and he could look up on his computer if any models were available in the options I had outlined.

I sat waiting patiently for about 15 minutes before he returned. When he did, he proceeded to lecture me that the 328i was a hot commodity, and cars went fast. He then listed 4 cars that were available in the lot that had the option I was looking for. Unfortunately, they all also contained other premium mark-ups... pushing the price above what I had anticipated. Worse yet, he then proceeded to say these were the ONLY cars that they had with the option I wanted. Sensing he was trying to ??upsell? me, I mentioned that I had saw two cars in the lot that did not have the ??premium? add-ons. He then proceeded to say that I was mistaken, and that the ones I saw were of a different model.

Next, L.K. then proceeded to push me to purchase one of the 4 cars he had originally brought back on the table. I refused. So, he then tells me, he??ll go check with his manager, as his manager has a different computer that has more ??upto date? inventory. Another 15 minutes later, he returns and says, ??oh yes, we have two cars with the make and options you want. I have the key, lets go out and take a look?.

So, we then proceeded out the door to check out the car I had first found when I arrived at the dealership. L.K. then proceeded to open the door with the wireless remote. When it didn??t work, he told me that it didn??t have a battery. Now, I thought he meant that the key fob didn??t have a battery. I was wrong? he meant that the car didn??t have a battery. So, if I wanted to test drive the car, he would have to go get the mechanic to install a new battery in the car. WTF? With that, I thanked L.K. for his time and promptly left the dealership.

My experience at Assael with L.K. was nothing like my previous experience purchasing other BMW??s at other dealerships. I had always assumed because of its ??premium? position, BMW sales people would treat their customers with respect, and honor them with providing quality service. Because L.K. not only try to upsell me, but also lied to me to say that the car I wanted was not on the lot, I felt like I was on a user car sales lot. Then when he mentioned that there was no battery in the car itself, I knew for sure I was dealing with an amateur. Don??t goto Assael, and definitely don??t deal with L.K.

1
★☆☆☆☆

I was in the market for a 328i. I had done my homework, and new exactly which options I wanted, and the base price of that model. Additionally, in order to make sure I would get the price I wanted, I solicited an "internet" price from multiple BMW dealerships in the LA area. To my surprise, Assael offered me what I wanted at a reasonable price... at least via the internet.

When I arrived to the dealership, I patiently looked at the various cars available on the lot. Within the first 5 minutes, I found two cars that had exactly what I was looking for. It took about 15 minutes until a salesman arrived to help me out... his initials were L.K. Friendly and genial when I first meet him, he asked me about what I wanted. I explained the option package that I wanted, and the colors I would prefer. He then invited me back into the showroom where I could sit, and he could look up on his computer if any models were available in the options I had outlined.

I sat waiting patiently for about 15 minutes before he returned. When he did, he proceeded to lecture me that the 328i was a hot commodity, and cars went fast. He then listed 4 cars that were available in the lot that had the option I was looking for. Unfortunately, they all also contained other premium mark-ups... pushing the price above what I had anticipated. Worse yet, he then proceeded to say these were the ONLY cars that they had with the option I wanted. Sensing he was trying to ??upsell? me, I mentioned that I had saw two cars in the lot that did not have the ??premium? add-ons. He then proceeded to say that I was mistaken, and that the ones I saw were of a different model.

Next, L.K. then proceeded to push me to purchase one of the 4 cars he had originally brought back on the table. I refused. So, he then tells me, he??ll go check with his manager, as his manager has a different computer that has more ??upto date? inventory. Another 15 minutes later, he returns and says, ??oh yes, we have two cars with the make and options you want. I have the key, lets go out and take a look?.

So, we then proceeded out the door to check out the car I had first found when I arrived at the dealership. L.K. then proceeded to open the door with the wireless remote. When it didn??t work, he told me that it didn??t have a battery. Now, I thought he meant that the key fob didn??t have a battery. I was wrong? he meant that the car didn??t have a battery. So, if I wanted to test drive the car, he would have to go get the mechanic to install a new battery in the car. WTF? With that, I thanked L.K. for his time and promptly left the dealership.

My experience at Assael with L.K. was nothing like my previous experience purchasing other BMW??s at other dealerships. I had always assumed because of its ??premium? position, BMW sales people would treat their customers with respect, and honor them with providing quality service. Because L.K. not only try to upsell me, but also lied to me to say that the car I wanted was not on the lot, I felt like I was on a user car sales lot. Then when he mentioned that there was no battery in the car itself, I knew for sure I was dealing with an amateur. Don??t goto Assael, and definitely don??t deal with L.K.

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.

Bmw Monrovia sales experience was really odd because their used car person was attempting to handle us, but he did not have the authority to do so and therefore kept having to consult the new car sales manager about every single thing. Eventually, just to get a quote, because they didnt have the type of car we wanted on their lot, he had to fill out this form and said he would take a day to get back to us, since it had to go through some channels to get the info. Strange, unprofessional experience.

2
★★☆☆☆

Bmw Monrovia sales experience was really odd because their used car person was attempting to handle us, but he did not have the authority to do so and therefore kept having to consult the new car sales manager about every single thing. Eventually, just to get a quote, because they didnt have the type of car we wanted on their lot, he had to fill out this form and said he would take a day to get back to us, since it had to go through some channels to get the info. Strange, unprofessional experience.

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.

I just recently purchased a mini cooper here and the workers are great in my opinion. I personally hate dealers who try to smooth-talk you and think they are doing a good job. Here, they don't really do that. they are straight forward and give you the details you want, while saving the hour-long dealer speeches. workers and knowledgeable and professional.

5
★★★★★

I just recently purchased a mini cooper here and the workers are great in my opinion. I personally hate dealers who try to smooth-talk you and think they are doing a good job. Here, they don't really do that. they are straight forward and give you the details you want, while saving the hour-long dealer speeches. workers and knowledgeable and professional.

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.

I wasn't overwhelmed. I sent an e-mail and called their parts department three times before they actually responded. They didn't seem to care much about helping you out once you passed the line of hungry sales people in the parking lot.

3
★★★★★

I wasn't overwhelmed. I sent an e-mail and called their parts department three times before they actually responded. They didn't seem to care much about helping you out once you passed the line of hungry sales people in the parking lot.

 

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