Montway Auto Transport

★★★★★
Delivering Your Car and Peace of Mind!
  • 5348 N Cumberland Ave 393

    Chicago, IL 60656

    Map & Directions
  • 312-471-1079

About Montway Auto Transport

Details
Hours
24/7
Reservations
Make A Reservation

Transportation & Storage

Transportation & Storage
More choices in Chicago:
Resultset_next

The UPS Store

47 W Polk St Chicago, IL

Resultset_next

Big O Movers

9400 S Cottage Grove Ave Chicago, IL

4.6476 105
Hi! Sign in to let us know how Montway Auto Transport was?
Write a Review
  « Previous 1 3
.

Excellent experience right from the time I placed my order. The delivery and the reliability was unparalleled. I was quite worried about my brand new car moving over 1200 miles and the car came the way it was loaded and I was kept up to date on the status.

5
★★★★★

Excellent experience right from the time I placed my order. The delivery and the reliability was unparalleled. I was quite worried about my brand new car moving over 1200 miles and the car came the way it was loaded and I was kept up to date on the status.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Hello! We appreciate your positive feedback about Montway! We do take pride in providing the best service to our customers and assisting with their needs the best way we can. If you're in need of our services again in the future, don't hesitate to call us. Again, thank you for taking the time to share your experience!
.

Montway was great. All communications wer excellent. The car was treated well and delivered on time. The price was 20% less then competitor.

5
★★★★★

Montway was great. All communications wer excellent. The car was treated well and delivered on time. The price was 20% less then competitor.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank you for sharing your experience with Montway and for allowing us to assist you with your vehicle transport. We understand that it can be stressful when relocating and choosing a reputable company to ship your vehicle with. We are ecstatic that you selected Montway to transport your beauty!! Thank you for your business and we look forward to assisting you in the future.
.

The service that was provided by Montway was top notch, customer service was great and friendly they were helpful in transporting my car cross country, they advised me when my car would be picked up and the driver that they had assigned was fast and friendly stayed in contact with me to let me know the eta on del. Will use Montway again for sure!!!

5
★★★★★

The service that was provided by Montway was top notch, customer service was great and friendly they were helpful in transporting my car cross country, they advised me when my car would be picked up and the driver that they had assigned was fast and friendly stayed in contact with me to let me know the eta on del. Will use Montway again for sure!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I used the uShip website/Application to ship a brand new compact vehicle from Boston to San Francisco. The original pickup/dispatch date was 12/28/2015 indicated by Montway and Uship. The car did not get picked up until 1/11/2015 off the dealership lot. I been waiting over 2 weeks after the car finally was picked up and shipped, with the original delivery date between the 23rd and at the latest the 26th of January the same month. When asked about the the status of the vehicle on multiple calls I have placed to this company's customer service on when I should expect delivery, I get the repetitive response "Should be there today or tomorrow". I still have not received my car from the time of this review, and it seems this company doesn't really care to escalate nor find out where you property is. The company uses a third party to ship your items, which seems strange I guess to a consumer since I am using a third party tool (uShip) to get a company that can ship items who then in turn uses another company to ship.

1
★☆☆☆☆

I used the uShip website/Application to ship a brand new compact vehicle from Boston to San Francisco. The original pickup/dispatch date was 12/28/2015 indicated by Montway and Uship. The car did not get picked up until 1/11/2015 off the dealership lot. I been waiting over 2 weeks after the car finally was picked up and shipped, with the original delivery date between the 23rd and at the latest the 26th of January the same month. When asked about the the status of the vehicle on multiple calls I have placed to this company's customer service on when I should expect delivery, I get the repetitive response "Should be there today or tomorrow". I still have not received my car from the time of this review, and it seems this company doesn't really care to escalate nor find out where you property is. The company uses a third party to ship your items, which seems strange I guess to a consumer since I am using a third party tool (uShip) to get a company that can ship items who then in turn uses another company to ship.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Have you ever wondered why a company has great reviews online however their services or your personal experience with the company does not match what the reviews said? Montway Auto is a perfect example of this.

Montway Auto claims many things on their website including: 100% Money-Back Guarantee and Customers Love Montway. Unfortunately these are not accurate statements.

100% Money-Back Guarantee
Their 100% money-back guarantee only applies to their broker fee which is generally 20% of the total amount paid to transport your cargo. If theres an issue they will only refund their broker fee, not 100% of the money you paid to transport the cargo.

Customers Love Montway
In order for you to receive a partial refund you must sign a release of claims, listed below. Prior to receiving a refund you must update all negative reviews to 5 Stars or remove negative reviews all together. THIS IS WHY THEY HAVE SO MANY POSITIVE REVIEWS!

They strong arm unhappy customers to remove or change negative reviews in order to receive a partial refund. Montway Auto argues that by providing a partial refund you acknowledge that the issue is resolved however generally the customer has no other option but to accept their offer unless they wish to pursue formal legal action.

On their website they state The Importance of Reviews in Choosing Auto Transport: Online reviews are your best access to actual customers like you, offering uncensored information, insight, and analysis. Focus on detail and balanced opinions. Check how companies respond to see which are listening to customer feedback. Companies like Montway with high satisfaction ratings will also proudly link to reviews from their website. Check it out on the bottom of the page (before they remove the statement), https://www.montway.com/reviews

Uncensored? When they force people to remove negative reviews, is that uncensored? You decide.

Montway Auto will respond to this review with the following generic responses:
1.The Carmack Amendment to the Interstate Commerce Act states Montway Auto is not liable for any damage to cargo caused by the truck operator.
2.They cannot refund the full amount as they have a legal obligation to pay the truck operator.
3.They will do everything in their power to remedy the situation, except refund the full amount you paid them.
4. They may even say this is a fake review?! Lets see!

If your cargo arrives undamaged and on time, theres no issue. However if there is damage or other issues Montway Auto will not stand behind their statements. Read the release of claims and draw your own conclusions. Be leery of the positive reviews posted for Montway Auto.

Below is the release of claims you will have to sign in order to receive a partial refund.

To whom it may concern:
The undersigned xxx his/her spouse, heirs, agents, successors, and insurers (hereinafter collectively referred to as "CUSTOMER) will accept $xxx in compensation for Order #xxx as the sole remedy from Montway, Inc. for any inconveniences and alleged vehicle issues associated with the transport of his/her vehicle(s), xxx.

CUSTOMER understands this is a courtesy offer and not an admittance of a due payment or fault by Montway, Inc and is separate from any claims that the actual carrier company, xxx, might be liable for.
In exchange:

CUSTOMER waives the right to pursue additional compensation from Montway, Inc. once he/she receives the refund.

CUSTOMER waives any right to post negative reviews on the Internet or any other media outlet for Montway, Inc. or file complaints against them with any government or protection agencies.

CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full.

CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full and as a result CUSTOMER agrees to remove or upgrade to 5-star the negative reviews he/she posted for Montway.

CUSTOMER understands that if he/she breaks this agreement, Montway Inc. can pursue legal action against CUSTOMER and he/she might be found liable for any attorney fees and/or court costs.

CUSTOMER understands that this waiver applies from the moment a compensation of $xxx is processed by Montway Inc and has no expiration date.

1
★☆☆☆☆

Have you ever wondered why a company has great reviews online however their services or your personal experience with the company does not match what the reviews said? Montway Auto is a perfect example of this.

Montway Auto claims many things on their website including: 100% Money-Back Guarantee and Customers Love Montway. Unfortunately these are not accurate statements.

100% Money-Back Guarantee
Their 100% money-back guarantee only applies to their broker fee which is generally 20% of the total amount paid to transport your cargo. If theres an issue they will only refund their broker fee, not 100% of the money you paid to transport the cargo.

Customers Love Montway
In order for you to receive a partial refund you must sign a release of claims, listed below. Prior to receiving a refund you must update all negative reviews to 5 Stars or remove negative reviews all together. THIS IS WHY THEY HAVE SO MANY POSITIVE REVIEWS!

They strong arm unhappy customers to remove or change negative reviews in order to receive a partial refund. Montway Auto argues that by providing a partial refund you acknowledge that the issue is resolved however generally the customer has no other option but to accept their offer unless they wish to pursue formal legal action.

On their website they state The Importance of Reviews in Choosing Auto Transport: Online reviews are your best access to actual customers like you, offering uncensored information, insight, and analysis. Focus on detail and balanced opinions. Check how companies respond to see which are listening to customer feedback. Companies like Montway with high satisfaction ratings will also proudly link to reviews from their website. Check it out on the bottom of the page (before they remove the statement), https://www.montway.com/reviews

Uncensored? When they force people to remove negative reviews, is that uncensored? You decide.

Montway Auto will respond to this review with the following generic responses:
1.The Carmack Amendment to the Interstate Commerce Act states Montway Auto is not liable for any damage to cargo caused by the truck operator.
2.They cannot refund the full amount as they have a legal obligation to pay the truck operator.
3.They will do everything in their power to remedy the situation, except refund the full amount you paid them.
4. They may even say this is a fake review?! Lets see!

If your cargo arrives undamaged and on time, theres no issue. However if there is damage or other issues Montway Auto will not stand behind their statements. Read the release of claims and draw your own conclusions. Be leery of the positive reviews posted for Montway Auto.

Below is the release of claims you will have to sign in order to receive a partial refund.

To whom it may concern:
The undersigned xxx his/her spouse, heirs, agents, successors, and insurers (hereinafter collectively referred to as "CUSTOMER) will accept $xxx in compensation for Order #xxx as the sole remedy from Montway, Inc. for any inconveniences and alleged vehicle issues associated with the transport of his/her vehicle(s), xxx.

CUSTOMER understands this is a courtesy offer and not an admittance of a due payment or fault by Montway, Inc and is separate from any claims that the actual carrier company, xxx, might be liable for.
In exchange:

CUSTOMER waives the right to pursue additional compensation from Montway, Inc. once he/she receives the refund.

CUSTOMER waives any right to post negative reviews on the Internet or any other media outlet for Montway, Inc. or file complaints against them with any government or protection agencies.

CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full.

CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full and as a result CUSTOMER agrees to remove or upgrade to 5-star the negative reviews he/she posted for Montway.

CUSTOMER understands that if he/she breaks this agreement, Montway Inc. can pursue legal action against CUSTOMER and he/she might be found liable for any attorney fees and/or court costs.

CUSTOMER understands that this waiver applies from the moment a compensation of $xxx is processed by Montway Inc and has no expiration date.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

These folks arranged the move on my car, it was an open trailer so I was a bit nervous that weather or road debris might be a factor, but the car arrived in fine shape and was picked and delivered quick once the order was placed so a good experience at a competitive price, you guys rock!

5
★★★★★

These folks arranged the move on my car, it was an open trailer so I was a bit nervous that weather or road debris might be a factor, but the car arrived in fine shape and was picked and delivered quick once the order was placed so a good experience at a competitive price, you guys rock!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had to schedule a transport at the last minute. Montway was able to get me scheduled and picked up within 48 hours. Tony, the driver from AS Trucking was very professional and detailed. The car arrived a few days later from PA to TX and was in the exact condition as when it left. And the price/value was way better than some of the other companies I called. I would definitely use Montway again and would recommend them to friends and family.

5
★★★★★

I had to schedule a transport at the last minute. Montway was able to get me scheduled and picked up within 48 hours. Tony, the driver from AS Trucking was very professional and detailed. The car arrived a few days later from PA to TX and was in the exact condition as when it left. And the price/value was way better than some of the other companies I called. I would definitely use Montway again and would recommend them to friends and family.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We are a military family and this is the second time we've used this carrier and both times they were prompt, professional and courteous.

5
★★★★★

We are a military family and this is the second time we've used this carrier and both times they were prompt, professional and courteous.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

this was such a smooth transaction. I was pleased with everything about having my car shipped. the delivery was on time as they said at a very fair price. thanks for great service.

5
★★★★★

this was such a smooth transaction. I was pleased with everything about having my car shipped. the delivery was on time as they said at a very fair price. thanks for great service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Montway was top notch, give them five stars! Had a 93 Mustang transported covered from a Ford dealer in IL. to Florida, contacted Montway. They sub the job out to big GP transporters and they picked car up next day and had it to me in two days. The mustang arrived in perfect condition, and they even kept in contact with me through out the process.

5
★★★★★

Montway was top notch, give them five stars! Had a 93 Mustang transported covered from a Ford dealer in IL. to Florida, contacted Montway. They sub the job out to big GP transporters and they picked car up next day and had it to me in two days. The mustang arrived in perfect condition, and they even kept in contact with me through out the process.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Montway provided a top notch experience from start to finish. Quote was competitive and the service was excellent. My car was moved within the agreed time frame and budget. I would gladly ship with them again.

5
★★★★★

Montway provided a top notch experience from start to finish. Quote was competitive and the service was excellent. My car was moved within the agreed time frame and budget. I would gladly ship with them again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have two complains: 1 - After being quoted a price and accepting the booking I found out there was an additional $25 "service charge", 2 - It took five days after booking before the car was picked up and after a couple days the seller was getting annoyed and calling me every day.

However, once it was picked up all went smoothly and the car arrived a day before they estimated it would. Overall I'm satisfied, the price was decent and the car arrived safe and sound.

4
★★★★☆

I have two complains: 1 - After being quoted a price and accepting the booking I found out there was an additional $25 "service charge", 2 - It took five days after booking before the car was picked up and after a couple days the seller was getting annoyed and calling me every day.

However, once it was picked up all went smoothly and the car arrived a day before they estimated it would. Overall I'm satisfied, the price was decent and the car arrived safe and sound.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Picked up on time and delivered ahead of schedule at a fair price. What more could you want?

4
★★★★☆

Picked up on time and delivered ahead of schedule at a fair price. What more could you want?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

On time pick-up and delivery and safe transport! Great service and would call again!

5
★★★★★

On time pick-up and delivery and safe transport! Great service and would call again!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Montway stepped up after I voiced a complaint with a recent shipping. They refunded a portion of my costs which I appreciated and owned some of the challenges we faced in getting my car shipped. I would use them again. Great drivers! Thanks Montway

5
★★★★★

Montway stepped up after I voiced a complaint with a recent shipping. They refunded a portion of my costs which I appreciated and owned some of the challenges we faced in getting my car shipped. I would use them again. Great drivers! Thanks Montway

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very Good service with representatives that care about your car.
No issues, and on time.

5
★★★★★

Very Good service with representatives that care about your car.
No issues, and on time.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

doesn't any better then these guys! Very Happy! Personal Service at it best!

4
★★★★☆

doesn't any better then these guys! Very Happy! Personal Service at it best!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellence!!
Great communication from the driver picked up and delivered when scheduled. Car arrived in perfect condition.
Highly recommended.

5
★★★★★

Excellence!!
Great communication from the driver picked up and delivered when scheduled. Car arrived in perfect condition.
Highly recommended.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent service. Driver was fast and kept in communication the entire time. We had cars shipped from Michigan to California and they reached so quickly and efficiently!

5
★★★★★

Excellent service. Driver was fast and kept in communication the entire time. We had cars shipped from Michigan to California and they reached so quickly and efficiently!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The driver kept me informed on the delivery, was very careful with my classic truck and delivered ahead of the scheduled date.

4
★★★★☆

The driver kept me informed on the delivery, was very careful with my classic truck and delivered ahead of the scheduled date.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They are fast, efficient and let you know updates..very satisfied

4
★★★★☆

They are fast, efficient and let you know updates..very satisfied

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Treated my shipment in a businesslike way. Selected a carrier that was relatively new in auto transport, but he was good at what he did.
I would call them again.

5
★★★★★

Treated my shipment in a businesslike way. Selected a carrier that was relatively new in auto transport, but he was good at what he did.
I would call them again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the second time I have used montway to ship my vehicle with relocation. Great experiences both times!

4
★★★★☆

This is the second time I have used montway to ship my vehicle with relocation. Great experiences both times!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the second time I've used Montway and once again the car was picked up on time, delivered early and in perfect condition. Can't ask for better service or experience!

5
★★★★★

This is the second time I've used Montway and once again the car was picked up on time, delivered early and in perfect condition. Can't ask for better service or experience!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently shipped a car from Chicago to California..and Montway has done and exceptional job. starting from reservation to company/driver that handled the transport. This was my first time shipping a car, and I got my car shipped within promised time frame without even a scratch on my car. Montway made it really easy! I called and spoke to Jason, who offered me a very competitive quote, and in addition he was not too pushy either...Once I made the reservation, they picked up the care within given time window and delivered it 1 day earlier than promised. The driver was extremely helpful in delivering to location to close to hotel where I was statying. I would totally give them 5 star except for one for call experience, when I called to update my credit card info and I had talked to a representative who seemed to not know clearly what he was doing, he told me my card declined, which wasn't the case I confirmed with my credit card,..but that was not a major concern of mine.
They definitely delivered with a peace of mind. Thank you guys!

4
★★★★☆

I recently shipped a car from Chicago to California..and Montway has done and exceptional job. starting from reservation to company/driver that handled the transport. This was my first time shipping a car, and I got my car shipped within promised time frame without even a scratch on my car. Montway made it really easy! I called and spoke to Jason, who offered me a very competitive quote, and in addition he was not too pushy either...Once I made the reservation, they picked up the care within given time window and delivered it 1 day earlier than promised. The driver was extremely helpful in delivering to location to close to hotel where I was statying. I would totally give them 5 star except for one for call experience, when I called to update my credit card info and I had talked to a representative who seemed to not know clearly what he was doing, he told me my card declined, which wasn't the case I confirmed with my credit card,..but that was not a major concern of mine.
They definitely delivered with a peace of mind. Thank you guys!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Super fast service! Booked on Saturday afternoon, car picked up in Houston first thing Tuesday morning and delivered to Greenvlle SC Friday morning. Good communication as some scheduling needed to change but change happens!

5
★★★★★

Super fast service! Booked on Saturday afternoon, car picked up in Houston first thing Tuesday morning and delivered to Greenvlle SC Friday morning. Good communication as some scheduling needed to change but change happens!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have had many cars shipped and this was the best experience I have ever had. GA to UT in 3 days! Great rate and very easy to deal with... Best of the Best! Thank you!

5
★★★★★

I have had many cars shipped and this was the best experience I have ever had. GA to UT in 3 days! Great rate and very easy to deal with... Best of the Best! Thank you!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have to say, this company is without a doubt THE WORST company I've ever dealt with in terms of customer service. I'm not one to run out and write bad reviews but they really rubbed me the wrong way. I'll keep it short. Agreed to ship a car through them via uShip. Called them to confirm and was on the phone holding forever because the guy that answered the line couldn't help - there was a special guy that had to book my order. They were extremely persistent when they wanted the business, but once it got booked, not a peep. I call to check in on the order the next day and am sent to an out of the country call center to a rep that had no idea when the car would be picked up. I asked about cancellation and was told TO SEND AN EMAIL because the live guy I have on the phone cannot help me with that. I immediately switched my order to another company that gave me a BETTER rate and actually handled my request like I was a human being. The worst part? A guy from Montway calls me to CHASTISE me about my decision to cancel and wants me to explain myself to him. Even after explaining what had happened to me, not one apology.....he scoffs at me and hangs up the phone! God help you if you decide to use this aggressive sales company and expect to be treated like a human rather than a number.

1
★☆☆☆☆

I have to say, this company is without a doubt THE WORST company I've ever dealt with in terms of customer service. I'm not one to run out and write bad reviews but they really rubbed me the wrong way. I'll keep it short. Agreed to ship a car through them via uShip. Called them to confirm and was on the phone holding forever because the guy that answered the line couldn't help - there was a special guy that had to book my order. They were extremely persistent when they wanted the business, but once it got booked, not a peep. I call to check in on the order the next day and am sent to an out of the country call center to a rep that had no idea when the car would be picked up. I asked about cancellation and was told TO SEND AN EMAIL because the live guy I have on the phone cannot help me with that. I immediately switched my order to another company that gave me a BETTER rate and actually handled my request like I was a human being. The worst part? A guy from Montway calls me to CHASTISE me about my decision to cancel and wants me to explain myself to him. Even after explaining what had happened to me, not one apology.....he scoffs at me and hangs up the phone! God help you if you decide to use this aggressive sales company and expect to be treated like a human rather than a number.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Dear Nick Gundara of Chatsworth, CA 91311 nickgundara@yahoo.com (818) 469-6909 I'm sorry to hear the dissatisfaction with your shipping experience. We take all feedback from our customers very seriously and we would like to address your concerns. We have a special department to assist with all Uship customers. These agents undergo extensive training so they are knowledgeable with the auto transportation business as well as Montway and Uship terms and conditions. Although both companies work together we are separate entities. Our Uship agents understands the urgency and safety commitment we make to each and every customer. We also understand our role to ensure peace of mind for every customer and their shipping needs therefore we want to make sure we direct each customer, specifically our Uship customers to the correct agents who are well trained in this expertise of auto shipping. As part of the Uship bid process, customers are made aware of our estimated 1 to 5 business day pick up window, meaning customers are aware our dates are estimated prior to booking. This policy is also published in our terms and conditions on Uship and Montway website. It is further listed in every communication sent thereafter regarding any updates to the pickup or delivery dates. This allows customers to make an informed decision prior to accepting our bid. Once our bid is accepted we reiterate those terms and conditions again to the customer. A Cancellation email is required from every customer that request to cancel, this information is made public as it is listed in our terms and conditions on Montway and Uship website. It is also mentioned in all email communications sent from Montway. We do our absolute best to make sure customers are aware of our policies prior to booking. The same time you were on the phone with an agent who informed you to send a cancellation email, we were able to find you an option to ship your vehicle. We did call you with that option for pickup the same day with delivery only a few days after. I am sorry if you felt the agent was chastising you about shipping your vehicle but he was only giving you a call to inform you we had a trucker for your shipment, as you did hire us to assign a carrier for transportation of your vehicle. As a broker we fulfilled each part of our contractual agreement with you but unfortunately your dissatisfaction lies in the fact that the process did not go as quickly as you were anticipating. If all of our reviews were truly read, the reviewer would find that the most common issue is that most customers simply do not read our service terms and conditions and attempt to hold us accountable for how they think the business should work and not according to anything that has been provided in writing. Montway sincerely apologizes for any inconveniences with your shipment and we thank you for your feedback.
.

I've used Montway twice and both times - Super awesome experience. Got regular updates and shipping was superfast. Driver was very careful and did a great job!

5
★★★★★

I've used Montway twice and both times - Super awesome experience. Got regular updates and shipping was superfast. Driver was very careful and did a great job!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Called for service on Wednesday, truck was picked up on Thursday and delivered Friday evening. Driver called me when he picked it up, once while on the way, then a few hours before he arrived with his ETA. Could not have gone more smoothly. Highly recommended.

5
★★★★★

Called for service on Wednesday, truck was picked up on Thursday and delivered Friday evening. Driver called me when he picked it up, once while on the way, then a few hours before he arrived with his ETA. Could not have gone more smoothly. Highly recommended.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It was a Sunday, our moving plans had changed suddenly, and we needed to have a car shipped within the next three days. I looked at transport company reviews and saw a lot of really bad things. I went to uShip and saw how highly rated Montway was; I looked up their website and was able to contact them (actually speak to a person) on a Sunday night--how about that?

Montway promised to get back to me the next morning on whether they would be able to accommodate my need, and I actually did receive a call back first thing the next morning (Monday). They were not able to guarantee pick-up in three days but did guarantee 3-4 days and I was able to leave the car with a friend. Montway actually picked up the car in three days and it arrived in Nevada (from Ohio) seven days later (picked up on the main street closest to my house). I received email updates and phone calls along the way to let me know exactly what was happening and where the car was. Everything happened exactly the way they promised, in addition to the cost being completely reasonable (they did not take advantage of my circumstances at all).

Very impressed; Montway is completely professional and did exactly everything they promised. Good to know integrity is still alive and well. Keep up the good work Montway!

5
★★★★★

It was a Sunday, our moving plans had changed suddenly, and we needed to have a car shipped within the next three days. I looked at transport company reviews and saw a lot of really bad things. I went to uShip and saw how highly rated Montway was; I looked up their website and was able to contact them (actually speak to a person) on a Sunday night--how about that?

Montway promised to get back to me the next morning on whether they would be able to accommodate my need, and I actually did receive a call back first thing the next morning (Monday). They were not able to guarantee pick-up in three days but did guarantee 3-4 days and I was able to leave the car with a friend. Montway actually picked up the car in three days and it arrived in Nevada (from Ohio) seven days later (picked up on the main street closest to my house). I received email updates and phone calls along the way to let me know exactly what was happening and where the car was. Everything happened exactly the way they promised, in addition to the cost being completely reasonable (they did not take advantage of my circumstances at all).

Very impressed; Montway is completely professional and did exactly everything they promised. Good to know integrity is still alive and well. Keep up the good work Montway!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great communication...Awesome service !!! This entire experience took very little activity on my behalf. The driver delivered my car 2 days earlier than scheduled ! I have never had a vehicle transported before. Montway certainly is the right choice to make. "Hats Off" to all of you for a "Class Act" movement !

5
★★★★★

Great communication...Awesome service !!! This entire experience took very little activity on my behalf. The driver delivered my car 2 days earlier than scheduled ! I have never had a vehicle transported before. Montway certainly is the right choice to make. "Hats Off" to all of you for a "Class Act" movement !

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Fast, reliable service. My 2013 corvette was picked up within one day after I paid the $199.00 deposit. The driver from SUV trans, Alex, was excellent. My corvette is very low to the ground and needed special attention coming on and off the enclosed trailer, Alex knew his stuff and always answered his phone when I had questions. My vette arrived in perfect condition and clean. Great job moving my car 2600 miles.

5
★★★★★

Fast, reliable service. My 2013 corvette was picked up within one day after I paid the $199.00 deposit. The driver from SUV trans, Alex, was excellent. My corvette is very low to the ground and needed special attention coming on and off the enclosed trailer, Alex knew his stuff and always answered his phone when I had questions. My vette arrived in perfect condition and clean. Great job moving my car 2600 miles.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If more stars could be given Montway would receive them! Prompt, courteous, careful and on time! This was a great experience and they are commended for their business ethics. Delivery 1200 miles away was within minutes from their estimation. So nice to see quality which hardly exists in today's world!

5
★★★★★

If more stars could be given Montway would receive them! Prompt, courteous, careful and on time! This was a great experience and they are commended for their business ethics. Delivery 1200 miles away was within minutes from their estimation. So nice to see quality which hardly exists in today's world!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was very happy with the timely delivery and communication. I ended up having to work the day of delivery and the driver went 9 miles out of his way and delivered my new car right in front of my work....was awesome! Thank you!! No problems at all.

5
★★★★★

I was very happy with the timely delivery and communication. I ended up having to work the day of delivery and the driver went 9 miles out of his way and delivered my new car right in front of my work....was awesome! Thank you!! No problems at all.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great communication. Once picked up, extremely fast delivery.

5
★★★★★

Great communication. Once picked up, extremely fast delivery.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great mover! Good communications and prompt, personal attention by the driver. Would use again and definitely recommend.

5
★★★★★

Great mover! Good communications and prompt, personal attention by the driver. Would use again and definitely recommend.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was shipping my car from MN to San Francisco. Montway made everything really easy and it was way less expensive than I thought it was going to be! The car came on the day it was supposed to and they driver was really nice. It took no time at all to get it off the truck and get me on my way. I thought that shipping was going to be a huge hassle and Montway made it easy! Thanks!

5
★★★★★

I was shipping my car from MN to San Francisco. Montway made everything really easy and it was way less expensive than I thought it was going to be! The car came on the day it was supposed to and they driver was really nice. It took no time at all to get it off the truck and get me on my way. I thought that shipping was going to be a huge hassle and Montway made it easy! Thanks!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was moving a car from MN to OK. The transport was not as expensive as others. The initial contact was good. Representative was helpful. The only problem I had is they gave me a window of time they would move the car then called and said they would pick up the car in like 2-4 hrs. They gave no 24 hour notice. This is not acceptable. My order number is 64755. This company pays for good reviews...not sure if I will get my 25 dollars or not since I am being honest. Overall, I would use them again but they really should have given more pick-up notice. The drop-off notice was a little better but still less than 24 hrs.

4
★★★★☆

I was moving a car from MN to OK. The transport was not as expensive as others. The initial contact was good. Representative was helpful. The only problem I had is they gave me a window of time they would move the car then called and said they would pick up the car in like 2-4 hrs. They gave no 24 hour notice. This is not acceptable. My order number is 64755. This company pays for good reviews...not sure if I will get my 25 dollars or not since I am being honest. Overall, I would use them again but they really should have given more pick-up notice. The drop-off notice was a little better but still less than 24 hrs.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I filled out a pick-up request for the 18th on the internet.
Received confirmation via email that they would contact me shortly
The called the evening of the 18th to confirm pick-up.
I told them it was too late--went with someone else.
Person on phone asked me to send email back cancelling order--I did
She then called me to say full refund.
Then her dispatcher called--said they needed $199 cancellation fee--said they had a pick-up
I asked when--they said the 21st--which was not the 18th
when I told them we went with company x--they insisted company x could not pick up our car on the 19th. he kept bullying me to go with him and cancel company x.
I went with company x and they picked up my car on the 19th!
He then charged me a $199 cancellation fee--which is what you sign up for if you fill out a request on line --even if they don't meet the date you asked for--sounds like a one-way deal to me--Montways!

1
★☆☆☆☆

I filled out a pick-up request for the 18th on the internet.
Received confirmation via email that they would contact me shortly
The called the evening of the 18th to confirm pick-up.
I told them it was too late--went with someone else.
Person on phone asked me to send email back cancelling order--I did
She then called me to say full refund.
Then her dispatcher called--said they needed $199 cancellation fee--said they had a pick-up
I asked when--they said the 21st--which was not the 18th
when I told them we went with company x--they insisted company x could not pick up our car on the 19th. he kept bullying me to go with him and cancel company x.
I went with company x and they picked up my car on the 19th!
He then charged me a $199 cancellation fee--which is what you sign up for if you fill out a request on line --even if they don't meet the date you asked for--sounds like a one-way deal to me--Montways!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Business Response:

Montway's terms and conditions are clearly explained at booking and written directly on our website http://www.montway.com/auto-transport-terms.php. Our cancellation policy states: "Cancellation of an order must be submitted in writing via email sent to info@montway.com. Montway, Inc.does not accept or honor cancellations made via phone call. If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched)." We stand by our policies and ask customers to please read our Terms and Conditions and understand they must be taken seriously as they are designed to protect all parties involved. Despite the customer's refund not being refundable at this time, Montway chose to extend a full refund. However, the customer has ended communications. We kindly ask the customer to contact our customer support if they care to accept our offer.
.

They did a great job! Accommodated my schedule and showed up EXACTLY when they said they would on both ends! Driver and staff were friendly and very professional.

5
★★★★★

They did a great job! Accommodated my schedule and showed up EXACTLY when they said they would on both ends! Driver and staff were friendly and very professional.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

It is excellent service.With in a hour of my call, pick up was scheduled and picked up. Agent Tony was proactive and responsive. I liked it

5
★★★★★

It is excellent service.With in a hour of my call, pick up was scheduled and picked up. Agent Tony was proactive and responsive. I liked it

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Overall, the service was performed and the car delivered in a timely manner. HOWEVER, there was an increase in the final amount due that was not disclosed before actually meeting to pick up the car. Customer service at Montway told me that someone was supposed to call or contact us about the additional cost...but no communication was ever made. So, satisfactory but not completely happy would describe my impression

3
★★★☆☆

Overall, the service was performed and the car delivered in a timely manner. HOWEVER, there was an increase in the final amount due that was not disclosed before actually meeting to pick up the car. Customer service at Montway told me that someone was supposed to call or contact us about the additional cost...but no communication was ever made. So, satisfactory but not completely happy would describe my impression

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

Business Response:

Dear Greg, We sincerely apologize for any inconvenience caused to you. I want to assure you that Montway strives for excellent customer service and we do our best to ensure a matching transport service as well. If there was an issue and/or some type of miscommunication, please contact us directly to help you resolve the issue. I was not able to locate your order #, and I wish to help you. Please email us at claims@montway.com or call us at 224 220 0221 and ask for claims. Montway stands by it's name and cares about its customers' experience. Contact us so we can rectify the situation for you! Sincerely, Iren G Claims Dept.,Montway, Inc 224 220 0221 ext 116
.

Great transporter (Montway & driver Nate Ketelsen). Reasonable rates, quickly scheduled, arrived ahead of schedule and our car was handled with utmost care. Highly recommend. A+++++++++++

5
★★★★★

Great transporter (Montway & driver Nate Ketelsen). Reasonable rates, quickly scheduled, arrived ahead of schedule and our car was handled with utmost care. Highly recommend. A+++++++++++

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

This was my first experience shipping a car and I couldn't be happier. I called Montway before booking and spoke with a representative (without having to wait) who answered all of my questions. When it came time to book all of my questions were answered and the process was explained to me. Once a trucker was assigned to my vehicle, I received an email with their name and approximate dates of pickup and dropoff. The trucker called me the day before pickup and we were easily able to find a place to meet near my house for pickup. The trucker was very professional and efficient. He called me a few hours before dropoff and again we were easily able to meet and take delivery of the vehicle. There was no damage to the vehicle and I was very happy with the entire process. Montway also has a nice website that answered many of my questions, which I appreciated.

5
★★★★★

This was my first experience shipping a car and I couldn't be happier. I called Montway before booking and spoke with a representative (without having to wait) who answered all of my questions. When it came time to book all of my questions were answered and the process was explained to me. Once a trucker was assigned to my vehicle, I received an email with their name and approximate dates of pickup and dropoff. The trucker called me the day before pickup and we were easily able to find a place to meet near my house for pickup. The trucker was very professional and efficient. He called me a few hours before dropoff and again we were easily able to meet and take delivery of the vehicle. There was no damage to the vehicle and I was very happy with the entire process. Montway also has a nice website that answered many of my questions, which I appreciated.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

The customer service and communication was excellent, my car was picked up and delivered very promptly, and it was all done at a very reasonable price. Would recommend to a friend.

5
★★★★★

The customer service and communication was excellent, my car was picked up and delivered very promptly, and it was all done at a very reasonable price. Would recommend to a friend.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I am a customer not an employee. I did a lot of research on shipping companies and heard horrible stories about their experiences. Reviews like customers getting bottom low prices and then raising them a couple hundred dollars because the 3rd party shipping company cannot ship at such a low price. With Montway, they have a fixed quote price that will not change. I talked to Elena on the phone and she gave me the rundown. They quoted me in the middle of all the other quotes I received. I told her it was important for me to have my car shipped on a specific date and was flexible on when I received it. I called the dispatch on the day it was suppose to be shipped and they said they were able to pick it up within 30 minutes of me calling. It was great news. The car was suppose to arrive on the 6th but did not arrive until the 8th. They said the truck broke down and they were running behind on schedule. Overall good company and always answered their phones with details.

4
★★★★☆

I am a customer not an employee. I did a lot of research on shipping companies and heard horrible stories about their experiences. Reviews like customers getting bottom low prices and then raising them a couple hundred dollars because the 3rd party shipping company cannot ship at such a low price. With Montway, they have a fixed quote price that will not change. I talked to Elena on the phone and she gave me the rundown. They quoted me in the middle of all the other quotes I received. I told her it was important for me to have my car shipped on a specific date and was flexible on when I received it. I called the dispatch on the day it was suppose to be shipped and they said they were able to pick it up within 30 minutes of me calling. It was great news. The car was suppose to arrive on the 6th but did not arrive until the 8th. They said the truck broke down and they were running behind on schedule. Overall good company and always answered their phones with details.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

From the gentleman who booked our car online and the phone to Yuryi the truck driver this was a first rate professional service. The car was delivered a day early! I would highly recommend Montway!!

5
★★★★★

From the gentleman who booked our car online and the phone to Yuryi the truck driver this was a first rate professional service. The car was delivered a day early! I would highly recommend Montway!!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Best price. My care even arrived a day early.

5
★★★★★

Best price. My care even arrived a day early.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

cheap and on-time, with very little hassle.

5
★★★★★

cheap and on-time, with very little hassle.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Message from Montway Auto Transport

Instant car shipping Rate CALCULATOR at WWW.MONTWAY.COM - Display your price quote in less then 10 seconds. No hassle , No phone calls , No personal information - just a simple, competitive price. Montway, Inc has a Carrier License ( owns a car carrier fleet ) and a Brokerage License to access pre-screened and approved car hauling fleets across the nation. One of the very few BBB Accredited car transporters - completely licensed, bonded and insured! Delivering your auto and peace of mind!

More about Montway Auto Transport

Nationwide Auto Transport. Door to Door service. Secure Car Shipping on open or enclosed trailers upon your request.

 

Wait, you're the expert.

If you've been to or used Montway Auto Transport, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review