Serenity Skin Care

★★★★☆
  • 33 E Valley Blvd. Suite 212

    Alhambra, CA 91801

    Map & Directions
  • 626-288-6123

About Serenity Skin Care

Categories
  • Beauty Salons
  • Cosmetologists
  • Skin Care Specialists
  • Spas
  • Day Spas

Personal Services

Personal Services
More choices in Alhambra:
Resultset_next

Can Can Parleur Organic Hand and Foot SPA

107 S Fair Oaks Ave Pasadena, CA

Resultset_next

Alena Skin and Body Care

7130 Pacific Blvd Huntington Park, CA

4.25 4
Hi! Sign in to let us know how Serenity Skin Care was?
Write a Review
.

I am really disappointed that I found a place that provides great facials, but pulls a bait and switch on their customers. 2 stars only because I got a good facial, otherwise 1 for HORRIFIC customer service.

I found Serenity Skin Care on Yelp and saw that they had many great reviews. I call the number to find out prices and see if they are willing to take same day appts. I was excited to find out that they had an opening in about an hour and a half. When she told me the price of $45, I thought "Wow, what a great deal." I wanted to be sure I heard correctly, so I repeated it back, "Facials are $45?" and the lady on the phone said "Yes, $45" well needless to say I made an appt. for the same afternoon. I also asked her where they were located as this was going to be my 1st time at Serenity Skin Care and so she gave me the address.

Mind you, she now KNOWS this is my VERY 1ST TIME here.

I arrive for my 3pm appt and receive a very wonderful facial. After my facial I thought, "Great facial. I will be coming back."

Then the time comes to pay. They now tell me I have to join to be a member and then the facial will be $45. If not it is $60. I told them I didn't want to join, but I was told my facial will be $45. She kept asking me "why don't you want to join." Also telling me, "You aren't going to see results till a few facials in" Ok I get it, but I don't want to join! So she tells me there is nothing she can do and runs my card for $60. I was furious! They told me it was $45!!!!!!!!!! So she calls Carol to ask her what to do. Carol apparently told the lady behind the desk that I can only get the $45 if I am a member and since they ran my card there was nothing they can do about it. Well unfortunately, I won't be coming back or recommending this place due to lack of customer service.

Most spa places are priced $70 and up, just tell the customers the correct price ahead of time, DON'T LIE TO US!

Also your website says you give 10% off to first time customer, but you didn't even offer that. If you are not going to give 10% off you NEED to take it down.

2
★★☆☆☆

I am really disappointed that I found a place that provides great facials, but pulls a bait and switch on their customers. 2 stars only because I got a good facial, otherwise 1 for HORRIFIC customer service.

I found Serenity Skin Care on Yelp and saw that they had many great reviews. I call the number to find out prices and see if they are willing to take same day appts. I was excited to find out that they had an opening in about an hour and a half. When she told me the price of $45, I thought "Wow, what a great deal." I wanted to be sure I heard correctly, so I repeated it back, "Facials are $45?" and the lady on the phone said "Yes, $45" well needless to say I made an appt. for the same afternoon. I also asked her where they were located as this was going to be my 1st time at Serenity Skin Care and so she gave me the address.

Mind you, she now KNOWS this is my VERY 1ST TIME here.

I arrive for my 3pm appt and receive a very wonderful facial. After my facial I thought, "Great facial. I will be coming back."

Then the time comes to pay. They now tell me I have to join to be a member and then the facial will be $45. If not it is $60. I told them I didn't want to join, but I was told my facial will be $45. She kept asking me "why don't you want to join." Also telling me, "You aren't going to see results till a few facials in" Ok I get it, but I don't want to join! So she tells me there is nothing she can do and runs my card for $60. I was furious! They told me it was $45!!!!!!!!!! So she calls Carol to ask her what to do. Carol apparently told the lady behind the desk that I can only get the $45 if I am a member and since they ran my card there was nothing they can do about it. Well unfortunately, I won't be coming back or recommending this place due to lack of customer service.

Most spa places are priced $70 and up, just tell the customers the correct price ahead of time, DON'T LIE TO US!

Also your website says you give 10% off to first time customer, but you didn't even offer that. If you are not going to give 10% off you NEED to take it down.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

So I came here my 2nd time (after reading other insiderpages reviews). It was still awesome!

Definitely the go-to-place for deep blackhead extractions. The entire session is approximately 1.5 hours. They cleanse, exfoliate, extract the oil from your face using this Clarisonic-like brush, extract what seems to be every single blackhead from your face, pluck stray hairs from your eyebrows, then puts on a mask. You can choose the $50 moisturizer mask, or the $75 collagen mask. I always get the $75 one because it's supposed to help heal your face faster. While they all these steps, they also give you a neck and shoulder massage. At the end, you receive a quick back massage.

I've gotten a facial at other places, but come here if you need to do some deep extractions. After I get them done, my face literally heals in 2 days. Then my face is COMPLETELY clear for a month! No joke! No pimples whatsoever! It's amazing!

They currently have 1 full time worker, and 2 part-time workers, who are all licensed to do facials. Most of their clients are through Yelp and insiderpages, and the business has been running for 20 years. (I found this out through my facialist Carol).

They do offers G.M. COLLIN and SKINCEUTICALS skin care products at a cheap price. You should definitely check them out when free~

5
★★★★★

So I came here my 2nd time (after reading other insiderpages reviews). It was still awesome!

Definitely the go-to-place for deep blackhead extractions. The entire session is approximately 1.5 hours. They cleanse, exfoliate, extract the oil from your face using this Clarisonic-like brush, extract what seems to be every single blackhead from your face, pluck stray hairs from your eyebrows, then puts on a mask. You can choose the $50 moisturizer mask, or the $75 collagen mask. I always get the $75 one because it's supposed to help heal your face faster. While they all these steps, they also give you a neck and shoulder massage. At the end, you receive a quick back massage.

I've gotten a facial at other places, but come here if you need to do some deep extractions. After I get them done, my face literally heals in 2 days. Then my face is COMPLETELY clear for a month! No joke! No pimples whatsoever! It's amazing!

They currently have 1 full time worker, and 2 part-time workers, who are all licensed to do facials. Most of their clients are through Yelp and insiderpages, and the business has been running for 20 years. (I found this out through my facialist Carol).

They do offers G.M. COLLIN and SKINCEUTICALS skin care products at a cheap price. You should definitely check them out when free~

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Eyelash extensions are only 40$ there! :D Well if you join their 6sessions or 10 sessions (+1 free session) for 40 each session. :)

Such a good deal! Seriously, I based my decision to go here because of the reviews, and I'm super happy with the results. I went with my roommate and she also got her eyelashes done with me. We both had two styles. Mine were long and sparse, while she chose hers shorter, but more dramatic.

I'm sure their facials are really good too. Can't wait to check it out again next month.

I love this place.!! they speak chinese but it's totally okay as the main owner, Carol totally understands what you want.

5
★★★★★

Eyelash extensions are only 40$ there! :D Well if you join their 6sessions or 10 sessions (+1 free session) for 40 each session. :)

Such a good deal! Seriously, I based my decision to go here because of the reviews, and I'm super happy with the results. I went with my roommate and she also got her eyelashes done with me. We both had two styles. Mine were long and sparse, while she chose hers shorter, but more dramatic.

I'm sure their facials are really good too. Can't wait to check it out again next month.

I love this place.!! they speak chinese but it's totally okay as the main owner, Carol totally understands what you want.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I am super picky when it comes to beauty salons. I haven't found a good place yet and I have lived here for years. Then I decided to try this salon from a friend's recommendation. I had my facial treatments and was very impressed with the customer service and result. The people there were very friendly. The aesthetician was respectful in treating my skin the way I want it and made changes along the way if I didn't like how it was. The result was fabulous and the price was reasonable. Next time I would surely try highlights and other types of treatments. I would highly recommend this place to anyone

5
★★★★★

I am super picky when it comes to beauty salons. I haven't found a good place yet and I have lived here for years. Then I decided to try this salon from a friend's recommendation. I had my facial treatments and was very impressed with the customer service and result. The people there were very friendly. The aesthetician was respectful in treating my skin the way I want it and made changes along the way if I didn't like how it was. The result was fabulous and the price was reasonable. Next time I would surely try highlights and other types of treatments. I would highly recommend this place to anyone

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Serenity Skin Care, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review