Henderson Dental Group and Orthodontics

★★★★☆
  • 545 Marks St Ste 100

    Henderson, NV 89014

    Map & Directions
  • 702-425-3697

About Henderson Dental Group and Orthodontics

Categories
  • Dentists
  • Oral Surgeons
  • Cosmetic Dentistry
Details
  • Shop Online
  • Tooth Veneers
  • Tooth Whitening
Hours
M 8am-7pm, Tu 9am-7pm, W 8am-7pm, Th 9am-7pm, F 8am-5pm, Sa 9am-1pm, Su Closed (We are proud to be your dentist in Henderson! To better meet our patients' needs, we offer select Saturday appointments and specialty services including orthodontics, endodontics, and periodontics, all under one roof.)
Emails
  • smile@hendersondentalgroup.com
Phones
  • Fax (702-450-6539)
Year Established
  • 2008
Payment Options
  • American Express
  • Cash
  • MasterCard
  • Visa
Brands
  • Smile Generation Office
Services
  • Dental Cleaning
  • Dental Hygiene
  • Cavity Filling
  • Root Canal
  • Bridges

Health & Medical

Health & Medical
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.

I have been completely satisfied with Henderson Dental. They are friendly, helpful and Dr. Lin is very professional and nice. Further treatment and options (if needed) are fully explained and without pressure. The cleaning and examination

3
★★★★★

I have been completely satisfied with Henderson Dental. They are friendly, helpful and Dr. Lin is very professional and nice. Further treatment and options (if needed) are fully explained and without pressure. The cleaning and examination

.

The visit at the Henderson office was totally unsatisfactory and in fact it did not end up with the delivery of the services requested. The visit was supposed to be a Cleaning and a general checkup. After the usual photo-shoot session, were the same set of pictures is taken every time just to justify to the Insurance Company the costs of the visit, I was left to wait in the chair (I fell asleep!!) for a long time. Dr Lin then came in and performed a ""few seconds"" examination of my mouth. She then informed of the following:

a.They could not do the cleaning (the purpose of the appointment!!) since the personnel was not available. She then asked me to reschedule another visit.
b.At this point she told me the real reason for the reschedule: one of my old crowns apparently showed a crack (she pointed to a shadow on one of my teeth on the screen) and I needed a procedure to replace it with a new ceramic version, thekind offered by the group.
When I asked why this was discovered now and not a few months ago when a very extensive photo-shoot of my mouth was done (30 pictures or so.. mind you) and I asked to have it compared with those pictures she refused to do it and walked out simulating another pressing engagement.
I then asked the assistant to reschedule the Cleaning session alone, she also walked out. I waited for several minutes. Nobody came back. I left the office.
This seems to be the MO of the practice: to utilize the Cleaning sessions to promote (push) other, more expensive, procedures while the patient is in the chair. This experience is in fact for me a recurrence. Last time I went in for a cleaning I was subjected to a 400USD deep-cleaning procedure that now I question.

In short, the performance of the Practice is totally unsatisfactory and the behavior above borderline unethical.

0
★☆☆☆☆

The visit at the Henderson office was totally unsatisfactory and in fact it did not end up with the delivery of the services requested. The visit was supposed to be a Cleaning and a general checkup. After the usual photo-shoot session, were the same set of pictures is taken every time just to justify to the Insurance Company the costs of the visit, I was left to wait in the chair (I fell asleep!!) for a long time. Dr Lin then came in and performed a ""few seconds"" examination of my mouth. She then informed of the following:

a.They could not do the cleaning (the purpose of the appointment!!) since the personnel was not available. She then asked me to reschedule another visit.
b.At this point she told me the real reason for the reschedule: one of my old crowns apparently showed a crack (she pointed to a shadow on one of my teeth on the screen) and I needed a procedure to replace it with a new ceramic version, thekind offered by the group.
When I asked why this was discovered now and not a few months ago when a very extensive photo-shoot of my mouth was done (30 pictures or so.. mind you) and I asked to have it compared with those pictures she refused to do it and walked out simulating another pressing engagement.
I then asked the assistant to reschedule the Cleaning session alone, she also walked out. I waited for several minutes. Nobody came back. I left the office.
This seems to be the MO of the practice: to utilize the Cleaning sessions to promote (push) other, more expensive, procedures while the patient is in the chair. This experience is in fact for me a recurrence. Last time I went in for a cleaning I was subjected to a 400USD deep-cleaning procedure that now I question.

In short, the performance of the Practice is totally unsatisfactory and the behavior above borderline unethical.

Message from Henderson Dental Group and Orthodontics

As a dentist in Henderson, we offer modern dentistry at an affordable price. We are proud to be your complete Henderson dental provider by offering you great specialty services and state-of-the-art equipment, including Orthodontics, same day dental Crowns, Zoom Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts and Digital X-Rays, and more.

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