Santee Town Center Dental Group and Orthodontics

★★☆☆☆
  • 246 Town Center Pkwy

    Santee, CA 92071

    Map & Directions
  • 619-312-6006

About Santee Town Center Dental Group and Orthodontics

Categories
  • Dentists
  • Orthodontists
  • Cosmetic Dentistry
Details
  • Shop Online
  • Tooth Veneers
  • Tooth Whitening
Hours
M 8:30am-6pm, Tu 7am-5:30pm, W 8am-7pm, Th 8:30am-6:30pm, F 7am-4:30pm, Sa 8am-5pm, Su Closed (1st & 4th Saturday of the month Pediatrics available 2nd & 3rd Saturday's Orthodontist available)
Emails
  • smile@santeetowncenterdental.com
Phones
  • Fax (619-448-2679)
Year Established
  • 2008
Brands
  • The Smile Generation
Services
  • Dental Cleaning
  • Dental Hygiene
  • Cavity Filling
  • Root Canal
  • Bridges

Health & Medical

Health & Medical
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DANGER!! CUIDADO!!! Had to have an emergency root canal and this place was the only one who could take me on a Friday. I was examined by the head ENDO guy... but then I was worked on by a young contract dentist who was taking quite a LONG time. The head guy consults with him, then comes in and says I have one root that is totally calcified but I should be fine. He put some temp fillings and sent me on my way. A few days later I went to have a crown put on it at a REAL dentist in Poway. When the temp was taken off, they found an oozing perforation in the root that they couldn't find and she had to extract the tooth.

1
★☆☆☆☆

DANGER!! CUIDADO!!! Had to have an emergency root canal and this place was the only one who could take me on a Friday. I was examined by the head ENDO guy... but then I was worked on by a young contract dentist who was taking quite a LONG time. The head guy consults with him, then comes in and says I have one root that is totally calcified but I should be fine. He put some temp fillings and sent me on my way. A few days later I went to have a crown put on it at a REAL dentist in Poway. When the temp was taken off, they found an oozing perforation in the root that they couldn't find and she had to extract the tooth.

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I give these guys one star because zero is not an option. Worst experience ever and I will not go back. Here is why:

The wait to get in. 45 minutes. This was NOT in the afternoon after schedules had been pushed around and messed up - this was at 7:30 am when they OPENED. No one before me so why the wait?

The x-ray tech took x-rays when I had JUST had them done 2 days ago at their sister office across the street! Why did I need them again? Because they had not gotten them from their partner office less than 1/4 mile away?

The x-rays were badly taken and had to be re-taken before the dentist would talk to me.

I asked the The dentist what he was going to do, and he never told me. Once he just walked out of the room as I was talking to him.

I told him I was nervous, anxious and somewhat terrified. No offer of anti-anxiety pills, gas, whatever. But as I left the front desk receptionist said I should have asked for something and that they routinely prescribe that for anxious patients.

The suction machine was broken and had to be fixed while I lay there with my temp crown off, tooth exposed and mouth open

Novocaine, what Novocaine? He had to do two extra shots after he drilled and I felt sharp pain ?? TWICE!. He took 3 tries to get the dental dam inserted correctly in the first place and it was poking my cheek, and the plastic was over my nose! So I felt like I couldn??t breathe. He left stuff in my mouth that was painful and poky, the assistant just kept leaving and not assisting as far as I could tell.

There was no concern that there was an ACTUAL PERSON in the chair after the work started. He took the drill out of my mouth while it was still whirring and spinning, knocking against and rattling my bottom teeth like 50 times? He jammed his instruments and fingers in my mouth pushing my lips hard against my teeth and bruising the inside of my lips. He rested his hands or instruments on the protective glasses on my face pushing them into my cheeks. He did not give me the mouth-holdy-open-thingy, so I had to hold my mouth open for over an hour.

The dentist asked for a further 3 x-rays throughout the procedure (So we are talking 3 additional x-rays in the MIDDLE of the procedure with the dental dam in place.)

My anxiety got higher and higher - eventually leading to tears. Of course, no tissues were offered when I was crying, nor apparently any notice of it at all. So I lay there with my ears filling with tears and the protective glasses fogging up 'til I could not even see.

I spent the next 15 minutes just listening to the sound of the drill and a gaggle of at least 4 nurses/techs stand in the hall and loudly discuss their dinner plans, Jersey Shore, and such instead. So unprofessional.

William Walker, DDS and the whole crew at Santee Trolley Center Dentistry should be avoided at all costs. Find someone else in your insurance program even if you have to drive further, and do not let your regular dentist refer you to an endodontis there (which is why I was there.)

1
★☆☆☆☆

I give these guys one star because zero is not an option. Worst experience ever and I will not go back. Here is why:

The wait to get in. 45 minutes. This was NOT in the afternoon after schedules had been pushed around and messed up - this was at 7:30 am when they OPENED. No one before me so why the wait?

The x-ray tech took x-rays when I had JUST had them done 2 days ago at their sister office across the street! Why did I need them again? Because they had not gotten them from their partner office less than 1/4 mile away?

The x-rays were badly taken and had to be re-taken before the dentist would talk to me.

I asked the The dentist what he was going to do, and he never told me. Once he just walked out of the room as I was talking to him.

I told him I was nervous, anxious and somewhat terrified. No offer of anti-anxiety pills, gas, whatever. But as I left the front desk receptionist said I should have asked for something and that they routinely prescribe that for anxious patients.

The suction machine was broken and had to be fixed while I lay there with my temp crown off, tooth exposed and mouth open

Novocaine, what Novocaine? He had to do two extra shots after he drilled and I felt sharp pain ?? TWICE!. He took 3 tries to get the dental dam inserted correctly in the first place and it was poking my cheek, and the plastic was over my nose! So I felt like I couldn??t breathe. He left stuff in my mouth that was painful and poky, the assistant just kept leaving and not assisting as far as I could tell.

There was no concern that there was an ACTUAL PERSON in the chair after the work started. He took the drill out of my mouth while it was still whirring and spinning, knocking against and rattling my bottom teeth like 50 times? He jammed his instruments and fingers in my mouth pushing my lips hard against my teeth and bruising the inside of my lips. He rested his hands or instruments on the protective glasses on my face pushing them into my cheeks. He did not give me the mouth-holdy-open-thingy, so I had to hold my mouth open for over an hour.

The dentist asked for a further 3 x-rays throughout the procedure (So we are talking 3 additional x-rays in the MIDDLE of the procedure with the dental dam in place.)

My anxiety got higher and higher - eventually leading to tears. Of course, no tissues were offered when I was crying, nor apparently any notice of it at all. So I lay there with my ears filling with tears and the protective glasses fogging up 'til I could not even see.

I spent the next 15 minutes just listening to the sound of the drill and a gaggle of at least 4 nurses/techs stand in the hall and loudly discuss their dinner plans, Jersey Shore, and such instead. So unprofessional.

William Walker, DDS and the whole crew at Santee Trolley Center Dentistry should be avoided at all costs. Find someone else in your insurance program even if you have to drive further, and do not let your regular dentist refer you to an endodontis there (which is why I was there.)

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We were very please with the price for their cleanings. They had the $39 special. We called around to other dentists and their cleanings were going to be approximately 250, so we ended up saving quite a bit of money. The Dentist's and Dental Assistants are all very pleasant and have wonderful demeanors. We will be going back.

5
★★★★★

We were very please with the price for their cleanings. They had the $39 special. We called around to other dentists and their cleanings were going to be approximately 250, so we ended up saving quite a bit of money. The Dentist's and Dental Assistants are all very pleasant and have wonderful demeanors. We will be going back.

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0 out of 1 people found this review helpful.

Message from Santee Town Center Dental Group and Orthodontics

As a dentist in Santee, we offer modern dentistry at an affordable price. We are proud to be your complete Santee dental provider by offering you great specialty services and state-of-the-art equipment, including Orthodontics, same day dental Crowns, Zoom Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts and Digital X-Rays, and more.

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