Change Auto Glass Repair & Windshield Replacement

★★★☆☆
Monday - Friday 9:00 a.m - 5:00 p.m Saturday 9:00 a.m - 2:00 p.m Sunday CLOSED
  • 2199 N. Main St Suite 3B

    Walnut Creek, CA 94596

    Map & Directions
  • 925-594-2283

About Change Auto Glass Repair & Windshield Replacement

Categories
  • Automotive
  • Auto Dealers
  • Auto Glass
  • Auto Leasing
  • Auto Parts & Accessories
  • Auto Restoration
  • Off-Road Vehicles
  • Auto Body Paint & Repair
Details
  • Auto Inspections

Automotive

Automotive
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3.0 2
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I called these guys and ordered a new windshield and gasket installed at my home. They were supposed to show up the next day between 10 and noon so I took 1/2 a day off work. When they hadn't called by 11:45 I called them. The dispatcher said they'd be there in 30 minutes. An hour and a half later they showed up. In the process of taking the old glass out they shattered the windshield and tore the old gasket. I told the guy not to worry about the gasket since they were replacing it anyway. He gave me this surprised look and asked if I had told dispatch this and I assured him I had. A 1/2 hour later I came out and saw that they had done nothing more. I asked what was going on and was told that they didn't have the replacement gasket and it would take 45 minutes to get one. Why they demolished the old glass before making sure they had the parts to replace it I don't understand. The two guys left while I waited for the part. 2 hours later the part arrives and they replace the glass. By now it's getting dark and I had missed an entire day of work, but I paid them and they left. When I got in the car this morning I found glass shards all over the dash, the front and back seats, the floor and in the door pockets. My driveway is covered with broken glass too. I am going to have a heck of a time getting all this glass up. They were not cheap either, they were about middle of the road. I consider these guys to be completely unprofessional and incompetent. I will never use them again and I certainly won't recommend them.

1
★☆☆☆☆

I called these guys and ordered a new windshield and gasket installed at my home. They were supposed to show up the next day between 10 and noon so I took 1/2 a day off work. When they hadn't called by 11:45 I called them. The dispatcher said they'd be there in 30 minutes. An hour and a half later they showed up. In the process of taking the old glass out they shattered the windshield and tore the old gasket. I told the guy not to worry about the gasket since they were replacing it anyway. He gave me this surprised look and asked if I had told dispatch this and I assured him I had. A 1/2 hour later I came out and saw that they had done nothing more. I asked what was going on and was told that they didn't have the replacement gasket and it would take 45 minutes to get one. Why they demolished the old glass before making sure they had the parts to replace it I don't understand. The two guys left while I waited for the part. 2 hours later the part arrives and they replace the glass. By now it's getting dark and I had missed an entire day of work, but I paid them and they left. When I got in the car this morning I found glass shards all over the dash, the front and back seats, the floor and in the door pockets. My driveway is covered with broken glass too. I am going to have a heck of a time getting all this glass up. They were not cheap either, they were about middle of the road. I consider these guys to be completely unprofessional and incompetent. I will never use them again and I certainly won't recommend them.

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Change Auto Glass Repair & Windshield Replacement Walnut Creek came highly recommended to me by a friend, double whammy. no need to really check anywhere else. seems like these guys have one of the lowest prices in town for a decent enough job.

got the front windshield of my 2006 lexus sedan replaced for $235

its a little more expensive since my car has rain sensing windshield wiper thingies, but they could deal.

the two guys were pretty nice, i came out and told them my car was parked kind of far, they were patient with me and followed me as i walked to my car. then i realized that i EFFFFING forgot my keys. no worries, they were patient, and drove me back to my office to get my keys, and then started the job.

came to my work in the morning and gave me a call, probably worked for around 45 mins, and the job was done.

pretty trustworthy, i was naive and stupid (so i was told later) and handed them my keys (car, house, everything keys) and left to go back to work, but they didn't do anything shady with my keys, didn't steal my car, called me back when the work was done. Didn't break any of the glass when taking out the windshield, so there was nothing to vacuum either. nice clean job.

like a car dr. would say. "keep the tape on for two days, no car washes for the next two days, and your car will be good as new".

everything seems to be working fine and i can't seem to hear any air leaking, i have yet to take it into the car wash.

they guarantee their work, so if the glass doesn't sense the rain, or theres leaking they will fix their work.

my mom's sienna has a huge crack in the front windshield too (for like the last 3 years) so i will finally get that replaced in the same fashion, just got my quote for $195 + tax. sounds pretty reasonable to me esp. since they're coming to me to do the job. i mentioned that this is my 2nd time giving them my business and they gave me discounted price for repeated business.

BTW, the prices i gave on this review is for AFTERMARKET glass. not OEM (factory) glass which is usually much more expensive, but they do provide that service if you ask for OEM glass, they'll just have to order it from the car vendor and get it sent to them since they usually don't have those on hand. i haven't seen any negative result of using aftermarket glass so far....

5
★★★★★

Change Auto Glass Repair & Windshield Replacement Walnut Creek came highly recommended to me by a friend, double whammy. no need to really check anywhere else. seems like these guys have one of the lowest prices in town for a decent enough job.

got the front windshield of my 2006 lexus sedan replaced for $235

its a little more expensive since my car has rain sensing windshield wiper thingies, but they could deal.

the two guys were pretty nice, i came out and told them my car was parked kind of far, they were patient with me and followed me as i walked to my car. then i realized that i EFFFFING forgot my keys. no worries, they were patient, and drove me back to my office to get my keys, and then started the job.

came to my work in the morning and gave me a call, probably worked for around 45 mins, and the job was done.

pretty trustworthy, i was naive and stupid (so i was told later) and handed them my keys (car, house, everything keys) and left to go back to work, but they didn't do anything shady with my keys, didn't steal my car, called me back when the work was done. Didn't break any of the glass when taking out the windshield, so there was nothing to vacuum either. nice clean job.

like a car dr. would say. "keep the tape on for two days, no car washes for the next two days, and your car will be good as new".

everything seems to be working fine and i can't seem to hear any air leaking, i have yet to take it into the car wash.

they guarantee their work, so if the glass doesn't sense the rain, or theres leaking they will fix their work.

my mom's sienna has a huge crack in the front windshield too (for like the last 3 years) so i will finally get that replaced in the same fashion, just got my quote for $195 + tax. sounds pretty reasonable to me esp. since they're coming to me to do the job. i mentioned that this is my 2nd time giving them my business and they gave me discounted price for repeated business.

BTW, the prices i gave on this review is for AFTERMARKET glass. not OEM (factory) glass which is usually much more expensive, but they do provide that service if you ask for OEM glass, they'll just have to order it from the car vendor and get it sent to them since they usually don't have those on hand. i haven't seen any negative result of using aftermarket glass so far....

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Message from Change Auto Glass Repair & Windshield Replacement

Life Time Warranty on Labor or Any defects on the glass

More about Change Auto Glass Repair & Windshield Replacement

auto glass repair Walnut Creek, Windshield replacement Walnut Creek, Car window repair Walnut Creek, Car glass replacement Walnut Creek, Door window repair Walnut Creek, Car glass replacement Walnut Creek California, Honda Glass, Toyota Glass, Acura Glass

 

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