Morningstar Mini-Storage of Barker Cypress

★☆☆☆☆
  • 5825 Barker Cypress Road

    Houston, TX 77084

    Cross street: Garden Manor Drive

    Map & Directions
  • 281-656-5018

About Morningstar Mini-Storage of Barker Cypress

Hours
MON - SAT 9:00AM-5:30PM, SUN: 12:00PM-4:00PM
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After only a couple months my unit (climate controlled, and behind a "locked and secured" door) and 18 other were broken into in ONE night. All the video screens they had in the office, connected to surveillance cameras and a DVR were of no use, since the employees could care less, and didn't know how to look for video. I spent an hour looking for video of the incident, but for some reason they kept stopping it, and going backwards. They would NEVER go to the actual burglary!

The burglary was the weekend of July 25-25, 2010, yet they didn't call me until Thursday of that week!

I even asked when I moved in if they had ever had any break ins or issues, and was assured they had not!!! On top of having my belongs stolen, the insurance company says they do not insure my type of items. Funny, I never saw any paperwork claiming exemptions, until AFTER my incident. Tucked into a paragraph that speaks about "Acts of God, and the such" is a sentence of exclusions. NONE of this paperwork was ever given to me!! As a matter of fact when I called to ask the facility about it, the new girl sent me the paperwork I was SUPPOSED to get at move in, and even dated it, 6 months AFTER my move in date.

The "new" manager said I should be grateful he was giving me a new lock! HA! I just had nearly $5000.00 worth of personal items stolen!

After all that, I found out the locks on ALL the buildings were broken, and they knew months in advance of the burglary!!! They didn't fix the locks until sometime in AUGUST!

DO NOT USE THIS PLACE!!

0
★☆☆☆☆

After only a couple months my unit (climate controlled, and behind a "locked and secured" door) and 18 other were broken into in ONE night. All the video screens they had in the office, connected to surveillance cameras and a DVR were of no use, since the employees could care less, and didn't know how to look for video. I spent an hour looking for video of the incident, but for some reason they kept stopping it, and going backwards. They would NEVER go to the actual burglary!

The burglary was the weekend of July 25-25, 2010, yet they didn't call me until Thursday of that week!

I even asked when I moved in if they had ever had any break ins or issues, and was assured they had not!!! On top of having my belongs stolen, the insurance company says they do not insure my type of items. Funny, I never saw any paperwork claiming exemptions, until AFTER my incident. Tucked into a paragraph that speaks about "Acts of God, and the such" is a sentence of exclusions. NONE of this paperwork was ever given to me!! As a matter of fact when I called to ask the facility about it, the new girl sent me the paperwork I was SUPPOSED to get at move in, and even dated it, 6 months AFTER my move in date.

The "new" manager said I should be grateful he was giving me a new lock! HA! I just had nearly $5000.00 worth of personal items stolen!

After all that, I found out the locks on ALL the buildings were broken, and they knew months in advance of the burglary!!! They didn't fix the locks until sometime in AUGUST!

DO NOT USE THIS PLACE!!

 

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