The Supply Cache, Inc.

★☆☆☆☆
  • 1980 Caribou Dr

    Fort Collins, CO 80525

    Map & Directions
  • 970-530-1893

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I ordered a pair of nomex pants early April of this year. I was told from the date of the order that this item was out of stock. I was told by one of your representatives that this item would only take 2 weeks to fill. I am a reasonable person and understand. After three weeks have passed. No pants or emails. So I called again early May. Was told that it would take up wards of 3 additional weeks "mid May" before these pants would ship. Call today (May 30th) to check the order with your organization. Was told that this order would not be filled until late June. This is a 2 full months from what I was told the first time and the story is always the same "a few more weeks". I understand if this item is just that far back ordered, but I would be more understanding with some kind of notification, which I never received. I have a job that requires this equipment and had faith in your word. I have cancelled my order. I will never buy another item from your business. I feel as a paying customer, I have the right to be informed on what I am purchasing and feel that your business really doesn't care about the firefighter, but rather how deep their pockets are. Please do not send me any more catalogs. I worked for a hotshot crew 14 yrs. and will spread the word of your customer service and business practice.

1
★☆☆☆☆

I ordered a pair of nomex pants early April of this year. I was told from the date of the order that this item was out of stock. I was told by one of your representatives that this item would only take 2 weeks to fill. I am a reasonable person and understand. After three weeks have passed. No pants or emails. So I called again early May. Was told that it would take up wards of 3 additional weeks "mid May" before these pants would ship. Call today (May 30th) to check the order with your organization. Was told that this order would not be filled until late June. This is a 2 full months from what I was told the first time and the story is always the same "a few more weeks". I understand if this item is just that far back ordered, but I would be more understanding with some kind of notification, which I never received. I have a job that requires this equipment and had faith in your word. I have cancelled my order. I will never buy another item from your business. I feel as a paying customer, I have the right to be informed on what I am purchasing and feel that your business really doesn't care about the firefighter, but rather how deep their pockets are. Please do not send me any more catalogs. I worked for a hotshot crew 14 yrs. and will spread the word of your customer service and business practice.

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Message from The Supply Cache, Inc.

The Supply Cache strives to serve and support the wildland fire community by:



Adhering to the highest standards of integrity.

Providing quality fire gear at a fair price.

Providing the best selection of products and price points.

Providing quick, courteous and accurate delivery.

More about The Supply Cache, Inc.

Wildland Fire Gear & Equipment

 

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