I agree with the reviewer before me- all good reviews are from 2011 and before and belong to the old owners/management. New management is awful- do not care about their customers at all. They are total scam artists and only care about making as much money as they can before people start realizing what terrible service they provide. Find another pool company- there are dozens in the area- and save yourself a lot of time, money and frustration!
Just had our new pool heater installed by Kissimmee Pools. Contacted Bobby and the pool heater was installed within a few days on time as estimated by Bobby. Excellent service and very pleased with the results.
We would definitely recommend Kissimmee Pools and will contact them again later on this year to have our pool resurfaced by them.
Bobby and Staff at Kissimmee Pools know what the words "Customer Service" mean. Bobby understands that when you own a vacation home all repairs are urgent. All jobs large or small are treated with the same importance and professionalism by the highly trained technicians.
Our latest repair was to our 7year old Gas pool heater. A phone call in the afternoon found the pool up and running again by 9,30am the next morning!! We were delighted. Always the first company we call.
Our usual pool company were unable to diagnose the problem with our pool heater and insisted we needed to buy a new heater. We asked Kissimmee Pools for a second opinion and were delighted with their service. They spent time properly diagnosing and testing the heater to find the fault. A small part replacement then fixed the heater saving us a huge expense on a new heater.
Fantastic job finding the fault and quickly making repairs. Can not rate their service highly enough and needless to say will recommend them and make them my first choice for any pool issue in future.
We have just had our pool re-surfaced, Bobby and his team have done a fantastic job, they were there when they said they would be, and worked non stop in the Florida heat, after it was finished Bobby came and checked it every day to make sure the pool had all the correct chemicle levels. Thank you Bobby great Job.
Jane & Pete
I called Bobby from Maryland about our spa & pool in Kissimme. The spa was completely stained with rust from the previous owners and we have our first renters in 2 weeks. I was so worried that they would be horrified that the spa looked dirty. Bobby went out the very next day did an Acid wash to the spa & to a couple of spots in the pool. He sent pictures and it looks Great!!! Thank you so much.
Excellent, prompt, courteous and efficient service.
Our pool heater broke down and with guests in the villa we needed a repair fast.
Bobby from Kissimmee Pools called round the same day, provided a detailed quote (which was also the cheapest). As soon as we gave Bobby the go-ahead the replacement unit was installed same day - and we even received photo's and a video of the installed unit. Our guests were delighted and we were relieved to be dealing with such a professional company
We called Bobby to give us an idea of what needed to be done to get our green, neglected pool back to a usable state again (in a hurry) and he was very honest with us, we needed our pool resurfaced. He was also understanding to the fact that resurfacing is simply not in our budget at the moment. Ultimately, he worked miracles with what he was given to work with (a really neglected pool and pump) and it looks so, so much better than I thought it could.
He was receptive to my questions, understood my concerns about cost, got back to me quickly when I contacted him and gave me information on our next repair, the pool filter. It was such an all-around easy experience that I know we will be calling on him again in the future.
We had already been in contact with Bobby and scheduled a date to re-surface our pool. Our current pool maintenance co via our management told us there was a leak and last month, the repair became more immiment. Our management gave us a price with a company they use and it was more expensive, but that wasn't the issue, they said if the leak was considered "big" we would have to pay further costs, so the estimate was open ended. We emailed Bobby and he dealt with the leak in a very prompt and timely manner and repaired this for us. We will post a further update after Bobby has completed the re-surfacing and new lighting to our pool but from experience so far, they are a great company to deal with. Very efficient, courteous and excellent value for money.
Called Bobby about a leak in the pool. He promptly answered the phone and was over immediately to look at the problem. He was courteous, explained everything thoroughly in terms that were easy to understand, explained what all the costs would be and gave me plenty of time to ask questions. He showed me where the problems were and the leaks were fixed within 2 hours of my initial call to Kissimmee Pools.
I would highly recommend Kissimmee Pools for any pool repairs and will absolutely call them again should I have any pool problems.
We were very impressed with Kissimmee Pools when we recently had a pool lighting upgrade.
Bobby was very responsive, courteous, efficient and did a grate job. I always ask lots of questions and Bobby answered them all in detail and I felt that nothing was too much trouble for him. I can tell that he really loves his job and how important his customers are to him.
Hoping to get our pool resurfaced next year and will certainly have
Kissimmee Pools do the job.
I don't normally write reviews, however, when I receive an exceptional level of service I do feel it is the right thing to do.
We joined Bobby and his team beginning of December 2010, and have not had a moments regret. While we didn't have issues with our previous pool care guy, we did with the MC and once we parted company with the MC we had to find new pool care. Thankfully, Bobby and his team came highly recommended, and I agree with everything good I was told about this company,. Excellent communication, which is vital, when you live 3k miles away, prompt reliable service, and reasonably priced.
Well done to Bobby and the team and long may it last
Let me start by saying "I never write reviews". I am writing this review concerning a pool resurfacing which Kissimmee Pools completed. The staff is professional, courteous and timely. Normally when I have questions about products or service, I play the waiting game. Not with these guys, the call is usually answered on the first ring or returned shortly after I left a message. The service they provide is AAA. My pool has never looked more beautiful. Thank you Bobby and your team !!!!
Bobby and the staff that I met were fine people. I found Kissimmee Pools through the web, called and they were out that afternoon. I am a renter in the area and the pool heater was not working. We had relatives from up north coming in town and Bobby stayed late to get it up and running. Was very honest up front with realistic pricing $75.00 or less(if something simple) where you could not go wrong to have them come take a look. Thanks Bobby.
Kissimmee Pools have been spot on for us - first coming out at short notice to track down then rectify a leak in our pool and then secondly to give the pool and spa a long overdue re-surface. Bobby kept us fully informed of what was required at all times and his attention to detail meant that, even though we are back here in Scotland, we understood exactly the work involved. Great to be able to sit back in confidence and let it happen.
We recently had our pool resurfaced by Kissimmee Pools - very competitive price and excellent service! We were desperate to get the job started and Bobby worked hard to meet our requirements. His team were onsite within 2 hours of agreeing to have the work completed. They were very polite, professional guys who worked hard to finish the resurfacing in our time frame and I must say our pool now looks brilliant and sparkles. We were very impressed with Bobby's commitment that Kissimmee Pools now take care of our pool servicing and Mike our pool guy does a excellent, thorough job. Again the pool servicing is a competitive price. We'd definitely recommend this company for any pool work.
MC rang to say pool heater was leaking and their pool heater expert said it was not repairable - replacement heater would cost around $3600.
Emailed Bobby at Kissimmee Pools who sent out one of his guys the next day to look at it - he carried out a repair immediately and heater is now up and running perfectly again - cost $90.
Totally professional, trustworthy and reliable. Highly recommended both by me and my bank manager!!!
I have owned a property in Davenport Florida for about 10 months now. The pool was dark green and needed a major clean. We were introduced to a guy that was well dress and very polite, he seemingly was not too expensive either. I was quite convinced he knew what he was talking about.
Things kept going wrong, the pool never seemed to be cleaned except when he knew we were coming, pumps needed replacing and I was quite concerned as to how rough the pool lining had become after he had acid washed it. My children were coming out with cuts and grazes.
I then called in Bobby Kissimmee Pools, he had to relined my pool for the damaged the other guy caused and pointed out several other faults that had been overlooked.
We are now on a weekly maintenance contract with Bobby, the pool looks like new and the Jakoozi does things I didn??t know it could for 8 months.
Bobby is the best thing that ever happened to our pool and would recommend him to any one.
Thanks Bobby, my kids love you.
Kissimmee Pools took a pool that needed a new surface and carried out the resurfacing job with competemnce and professionalism. Nothing beyond expectations there, but beyond that we found Kissimmee Pools to be very interested in our understanding of the job, with a willingness to answer our question long distance, and to take on a special addition to the initial project that needed to be done. In addition, their bid was the best out of the three we sought. Good work, good price. Hard to beat! We'd have to rate it among the highest out there.
We are confident that the pool will look good for many years to come.
If you have any pool related problems or need a weekly pool service then this is the company to contact. You will find Bobby honest and reliable. We had a problem with out Fiber Optic pool lights and Bobby repaired them very quickly and at reasonable cost. I wish I had found Bobby and his company years ago!
Kissimmee Pools have been of great assistance to with cleaning and restoring our pool. We just purchase our vacation home and interviewed two other contractors. When Bobby arrived he presented us with his credentials and explained what his company can offer us. As an owner who does not live in the United States it's comforting to know that you have someone available to answer all of your questions and give you honest and competitively priced service.
Kissimmee Pools (KP) has just completed re-surfacing our pool and we cannot praise the quality and customer service we received when dealing with KP highly enough.
We have owned a pool home in Florida for the past five years and have rarely received good customer service other than from very few companies, including our management company, we have dealt with. What a refreshing change to deal with Bobby & KP! His wealth of knowledge, experience, professionalism and honesty is par excellence. If only other companies both here & in the UK could take a leaf out of his book.
Bobby, a massive thank you for all that you have done for us. For once, it has been a real pleasure dealing with a company such as yours.
Mike & Jude
Kissimmee Pools recently completed resurfacing our pool and upgrading the lighting. I can say that the work was carried out in a timely and professional manner with no fuss and no mess!! Bobby was available at all times, explained in detail what was happening and supervised all the work. We now have a great pool with superb lighting. Altogether a geat experience!!!!!!
So if you are having you pool resurfaced or you lighting upgraded give them a call.
I am a real estate agent in business since 1991. I have dealt with many vendors and servicers and honestly Kissimmee Pool is THE BEST pool service company I have seen and experienced at very affordable cost.
They respond quickly to your needs and provide you a full satisfaction with true knowledge on their services.
Thank you Kissimmee Pools. KEEP PROVIDING GREAT JOB AND SERVICE!!
I find that Kissimmee Pools does the job quickly and gives great service when required. Most companies here in Florida want at least 7 days notice to do a job, but Kissimmee Pools does the job usually within 24 hours of being notified of any problems. I would recommend them to anybody.
We had heard good things about Bobby and when we were back in the UK our pool guys (not Bobby) told us that our pump had died. Great. I needed someone to trust and Bobby was the man. Came THAT day and replaced it for me without question. He was even cheaper than the pool company my pool guys suggested. A nice chap and an honest businessman. There to help and NOT rip you off. Since then I have recommend him to everyone and not one single complaint.
After a few bad experiences with other pool companies, Kissimmee Pools took over the looking after of our pool around 6 months ago. The pool now looks better than ever. I feel happy that when I'm back home, over 4000 miles away, I needn't worry about the pool. Combined with excellent communication and friendly service...what more could you ask for?
Kissimmee pools are always available to answer any question you may have.
They have serviced my pool now for over 2years, we have been pleased with what we have received and would recommend them to others.
Bobby also repaired our pool heater which may have came to a big expense, this was not the case when using Kissimmee pools.
Kissimmee Pools made a great job of resurfacing our pool with the addition of a dolphin mosaic, which looks terrific. The work was excellent and Bobby was extremely helpful and knowledgeable. We got such a good service from them, we also asked them to take over our weekly pool care.
Kissimmee Pools are a great company who understand the meaning of customer service, which is refreshing to come across these days.
We use Bobby with Kissimmee Pools for our pool repairs and have just recently used him to resurface pool and replace all tiles. Also used him to repair one tile broken on step. Excellent work, performed work in a timely manner. Took the time to explain in detail his work and what to expect after the job was finished. A pleasure to work with, I will definitely use him again.
Florint Vacations, Inc.
We had Kissimmee Pools replace our pool pump. Bobby carried out the replacement extremely efficiently, promptly and at a reasonable cost. Will use them again without question.
Kissimmee Pools recently replaced our pool heater, again the contract was carried out with ultra efficiency. Even though we were 4000 miles away in the UK we were completely at ease with the knowledge that Bobby was in charge of the contract. Thanks again and continued success.
Kissimmee pools were called in to fix our pool fibre optic light, we had experienced a manufacturing/supply problem and asked them to help us out, they sorted out the whole problem with infinite patience and multiple phone calls, and installed everything, all for an extremely reasonable price, not charging us for the extra visits the job required due to the manufacturers errors. I couldnt have been happier and will use them again. Gwen robinson
Bobby took great care of us from the very beginning with prompt, friendly and professional service and competitive pricing! We were new to the area and asked our Realtor who we should use to resurface and service our pool and without hesitation, we were referred to Kissimmee Pools. We live out of state and rent our home out when we're not there, but know we can rely on Bobby to take good care of our pool for our guests.
First class service from a first class contractor. They resurfaced my pool for a competitive price - started & finished when they said they would and made a couple of follow-up visits to check all was OK. You can't go wrong using these guys!
1 out of 1 people found this review helpful.