Allen & Sons Appliance Repair

★★★★☆
  • 1009 Pacific Ave

    Simi Valley, CA 93065

    Map & Directions
  • 805-522-2215

About Allen & Sons Appliance Repair

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Allen & Sons Appliance Repair

21911 Sherman Way Canoga Park, CA

4.0 5
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DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

1
★☆☆☆☆

DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

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Have a whirlpool washer that needed repair. It is still under the warranty so whirlpool had recommended Allen and Sons. I was very impressed with the service I received from start to finish. A person called me before my appointment time and also after to follow up. Technician was super. Did the job very quickly. He was a very nice guy. I understand why whirlpool recommends this company. It makes Whirlpool look good as well. Will recommend Allen and Sons.

5
★★★★★

Have a whirlpool washer that needed repair. It is still under the warranty so whirlpool had recommended Allen and Sons. I was very impressed with the service I received from start to finish. A person called me before my appointment time and also after to follow up. Technician was super. Did the job very quickly. He was a very nice guy. I understand why whirlpool recommends this company. It makes Whirlpool look good as well. Will recommend Allen and Sons.

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Very pleased with service from Allen and Sons. People are quick to complain but I take the enjoyment of complimenting. They were professional and polite. I would definitely call them again and recommend their service.

5
★★★★★

Very pleased with service from Allen and Sons. People are quick to complain but I take the enjoyment of complimenting. They were professional and polite. I would definitely call them again and recommend their service.

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So glad to have our washer fixed and not have to go to the laundromat anymore! It works perfectly,. Will definitely call them again!

5
★★★★★

So glad to have our washer fixed and not have to go to the laundromat anymore! It works perfectly,. Will definitely call them again!

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The service on my washer was great and its working. The technician was really nice but he was late by about 30 min. I had already been waiting 3 hours for him to show up so that was a bit of disappointment. but overall I would give Allen and Sons a 4 but I would probably call them again.

4
★★★★☆

The service on my washer was great and its working. The technician was really nice but he was late by about 30 min. I had already been waiting 3 hours for him to show up so that was a bit of disappointment. but overall I would give Allen and Sons a 4 but I would probably call them again.

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