Fresno INFINITI

★☆☆☆☆
  • 711 W Palmdon Drive

    Fresno, CA 93704

    Map & Directions
  • 559-435-5001

About Fresno INFINITI

Categories
  • Auto Dealers
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
Hours
M-F 8:30am-8pm, Sa 9am-8pm, Su 10am-7pm
Phones
  • Fax (559-256-7250)
Languages
  • EN
  • ES

Automotive

Automotive
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We feel as if we have been lied to by omission by Infiniti Fresno and now we are not receiving the customer service we have come to expect from Infiniti as a company. We traded in our Infiniti for a new one after Ron called my husband to tell him that we could get a new car at zero cost to us, but a slightly higher monthly payment. Ron had been talking to my husband for the past few months and had knowledge of the fact that we were not willing to trade in our car if it would cost us anything. He assured my husband that we could get a new car for NO COST to us because they wanted to get a car sold. My husband had already informed him during past conversations that we were over mileage and that if we had to pay anything, we would rather just keep our car and save the money for the extra mileage and buy out the lease in Oct. when we were prepared for it. Ron had sold a car to my husband in the past, so we had the upmost faith and trust that what he was telling us was the truth. We purchased the car in June after being assured that they would cover all costs related to the car and all we had to worry about was the new payments. We were excited until we got a letter in the mail saying we owed money for the extra mileage on the lease. We called Jordan, who at first told my husband there was nothing he could do for us. I then called him, and he asked me to forward a copy of the bill to him when we got it, and he said that he would try to help us. I felt like he meant what he said about helping until we actually forwarded the bill to him. He told us that we needed to file a complaint with Infiniti Consumer Affairs and that he could not help us. When we did that, the Consumer Affairs Rep. commented on how strange it was that they wanted us to forward our complaint to them, because this kind of problem is normally dealt with at the dealership level. Essentially Jordan pawned us off hoping that we would go away, instead of doing as he said he would and helping us. We just received notice from Consumer Affairs that they could not help us with our claim because they spoke to Jordan who said we signed a paper saying we would pay for any excess wear and tear on the car. When we were signing papers for our car, Jordan said he was going to tell us what each form was for so we could sign and get through the papers faster. Because we had a relationship with the salesperson Ron, and had purchased cars from Infiniti and Nissan of Clovis in the past, we trusted that Jordan would do his best to explain the papers thoroughly and honestly. When he got to the paper he was referring to when denying our claim to Consumer Affairs, he explained it away in 15 seconds or less and stated that wear and tear consisted of things like dents, scratches, or tears in the leather. He only mentioned cosmetic damage, and not once mentioned being over mileage as part of the wear and tear. He knew that we were not willing to spend any money out of pocket for a new car, and he conveniently omitted the fact that mileage would be our responsibility, even though they had already told us we wouldn't have to pay a thing to get our new car. If he was acting as an honest professional with years of experience, and if he had been thorough when going over that paper he would have told us about the extra mileage fees and we would have walked out. He claims now that there was no way he could have known we were over mileage since we didn't get our other car from them, but being a professional, knowing we were trading in a lease, and knowing that most people do go over their mileage, he should have informed us, or asked us about our previous lease in order to be sure we wouldn't get slapped with additional charges we were not expecting. Instead, like Ron, he insisted that we were getting a great deal and wouldn't have to pay a thing. Obviously, we have learned that when something seems too good to be true it is, and that Infiniti Fresno can't be trusted to be honest.

1
★☆☆☆☆

We feel as if we have been lied to by omission by Infiniti Fresno and now we are not receiving the customer service we have come to expect from Infiniti as a company. We traded in our Infiniti for a new one after Ron called my husband to tell him that we could get a new car at zero cost to us, but a slightly higher monthly payment. Ron had been talking to my husband for the past few months and had knowledge of the fact that we were not willing to trade in our car if it would cost us anything. He assured my husband that we could get a new car for NO COST to us because they wanted to get a car sold. My husband had already informed him during past conversations that we were over mileage and that if we had to pay anything, we would rather just keep our car and save the money for the extra mileage and buy out the lease in Oct. when we were prepared for it. Ron had sold a car to my husband in the past, so we had the upmost faith and trust that what he was telling us was the truth. We purchased the car in June after being assured that they would cover all costs related to the car and all we had to worry about was the new payments. We were excited until we got a letter in the mail saying we owed money for the extra mileage on the lease. We called Jordan, who at first told my husband there was nothing he could do for us. I then called him, and he asked me to forward a copy of the bill to him when we got it, and he said that he would try to help us. I felt like he meant what he said about helping until we actually forwarded the bill to him. He told us that we needed to file a complaint with Infiniti Consumer Affairs and that he could not help us. When we did that, the Consumer Affairs Rep. commented on how strange it was that they wanted us to forward our complaint to them, because this kind of problem is normally dealt with at the dealership level. Essentially Jordan pawned us off hoping that we would go away, instead of doing as he said he would and helping us. We just received notice from Consumer Affairs that they could not help us with our claim because they spoke to Jordan who said we signed a paper saying we would pay for any excess wear and tear on the car. When we were signing papers for our car, Jordan said he was going to tell us what each form was for so we could sign and get through the papers faster. Because we had a relationship with the salesperson Ron, and had purchased cars from Infiniti and Nissan of Clovis in the past, we trusted that Jordan would do his best to explain the papers thoroughly and honestly. When he got to the paper he was referring to when denying our claim to Consumer Affairs, he explained it away in 15 seconds or less and stated that wear and tear consisted of things like dents, scratches, or tears in the leather. He only mentioned cosmetic damage, and not once mentioned being over mileage as part of the wear and tear. He knew that we were not willing to spend any money out of pocket for a new car, and he conveniently omitted the fact that mileage would be our responsibility, even though they had already told us we wouldn't have to pay a thing to get our new car. If he was acting as an honest professional with years of experience, and if he had been thorough when going over that paper he would have told us about the extra mileage fees and we would have walked out. He claims now that there was no way he could have known we were over mileage since we didn't get our other car from them, but being a professional, knowing we were trading in a lease, and knowing that most people do go over their mileage, he should have informed us, or asked us about our previous lease in order to be sure we wouldn't get slapped with additional charges we were not expecting. Instead, like Ron, he insisted that we were getting a great deal and wouldn't have to pay a thing. Obviously, we have learned that when something seems too good to be true it is, and that Infiniti Fresno can't be trusted to be honest.

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Message from Fresno INFINITI

Visit Fresno INFINITI to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Fresno this INFINITI retail store is located at 711 W Palmdon Drive.

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