Palm Chevrolet Of Gainesville

★★☆☆☆

About Palm Chevrolet Of Gainesville

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★★★★★

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I recently received an ad from GM offering me an Oil Change for $29.95 so I took my Escalade to Palm Chevrolet/Cadillac. When I went to pick it up the bill was about $80.00. I asked Tracy, the service advisor, why it was so high and he claimed that he took it upon himself to use higher quality oil, and he was not going to adjust the bill.I then approached the service manager, Mr. Davis,who incidentally, I have been told he is stuck up and he has job security because he is related to the owners. He brushed me off by telling me to see Tracy.Incidentally, the general manager, Mr. Lyons, also must think he is too good to return phone calls. Since this incident, I heard that I am not the only victim of Tracy's overcharging. I have been a Cadi owner for many years and this has stopped my relationship with GM, since ultimately, GM is responsible for allowing their dealers to overcharge, especially when they are lured to the dealerships with advertisements they send out. As a consumer, my only option against these practices is to not do business with this entity again, and let everyone I can think of know, to keep their distance or to be on the lookout for the above mentioned practice.I am old enough to remember when the customer was alright right and coincidentally, GM's business was booming and no one had to bail them out.

0
★☆☆☆☆

I recently received an ad from GM offering me an Oil Change for $29.95 so I took my Escalade to Palm Chevrolet/Cadillac. When I went to pick it up the bill was about $80.00. I asked Tracy, the service advisor, why it was so high and he claimed that he took it upon himself to use higher quality oil, and he was not going to adjust the bill.I then approached the service manager, Mr. Davis,who incidentally, I have been told he is stuck up and he has job security because he is related to the owners. He brushed me off by telling me to see Tracy.Incidentally, the general manager, Mr. Lyons, also must think he is too good to return phone calls. Since this incident, I heard that I am not the only victim of Tracy's overcharging. I have been a Cadi owner for many years and this has stopped my relationship with GM, since ultimately, GM is responsible for allowing their dealers to overcharge, especially when they are lured to the dealerships with advertisements they send out. As a consumer, my only option against these practices is to not do business with this entity again, and let everyone I can think of know, to keep their distance or to be on the lookout for the above mentioned practice.I am old enough to remember when the customer was alright right and coincidentally, GM's business was booming and no one had to bail them out.

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Rude Service Department. If your a woman, expect to get screwed. Don't speak up or else the "southern charm" will brow beat you into submission. I was insulted because of my last name. My son was insulted because of his first & last name. I was told that if I had a name like that, I would change it!!! After filing a complaint with Chevrolet of America, everything changed. I was rude and they did not like me getting "nasty" with them. My car problem stemed from a fuel injector problem. When I told them there was a technical service bulletin about misfiring, I was immediately told that "That does not mean its our fault & don't expect us to fix it for free". I have never had to deal with a alleged service manager who had a Jethro Beaudine mentality. I will tell me family & friends, especially woman friends not to use this dealership. I am the paying Customer and I should not feel like a victim.

0
★☆☆☆☆

Rude Service Department. If your a woman, expect to get screwed. Don't speak up or else the "southern charm" will brow beat you into submission. I was insulted because of my last name. My son was insulted because of his first & last name. I was told that if I had a name like that, I would change it!!! After filing a complaint with Chevrolet of America, everything changed. I was rude and they did not like me getting "nasty" with them. My car problem stemed from a fuel injector problem. When I told them there was a technical service bulletin about misfiring, I was immediately told that "That does not mean its our fault & don't expect us to fix it for free". I have never had to deal with a alleged service manager who had a Jethro Beaudine mentality. I will tell me family & friends, especially woman friends not to use this dealership. I am the paying Customer and I should not feel like a victim.

Pros: None

Cons: rip women customers off, plus the owner will lie to you , not keep his word

 

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