Gerald Subaru Kia

★★★★★
41.7948 -88.1232
Map and Directions to Gerald Subaru Kia

630-355-3900

1210 E Ogden Ave

Naperville, IL

60563

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4.8182 66
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They just dislike knowledgeable buyers. We conducted our research on the used car before we see the car. They didn't mention anything bad about the car until we pointed out that the car had accident and bad title before. They were shocked and asked "How did you know about that?!" "Why do you so concerned about the title stuff?" Totally disrespectful to customers. Just my personal opinion.

1
★☆☆☆☆

They just dislike knowledgeable buyers. We conducted our research on the used car before we see the car. They didn't mention anything bad about the car until we pointed out that the car had accident and bad title before. They were shocked and asked "How did you know about that?!" "Why do you so concerned about the title stuff?" Totally disrespectful to customers. Just my personal opinion.

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Response from this business:

It's unfortunate you are not satisfied after visiting our dealership. We hate that you felt your questions about the vehicle were not welcomed and addressed. At Gerald Kia of Naperville, we strive for excellent customer service from start to finish. We never want a customer to feel disrespected after visiting us. We can only hope to further understand this situation and work with you to change your mind about our dealership. As a customer we truly value your opinion and appreciate the time you took to write this review. Thank you for taking the time to give us feedback.Please contact us at your earliest convenience so we may further understand your grievances. We look forward to hearing from you. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Enthusiastic, wonderful, helpful and so many other adjectives- GREAT.

5
★★★★★

Enthusiastic, wonderful, helpful and so many other adjectives- GREAT.

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Response from this business:

Richard, We appreciate your 5 star rating! Your kind words are truly appreciated. We love that you thought our staff was "enthusiastic, wonderful and helpful." Our staff prides themselves on their approach to the sales process. We avoid all "typical car salesman" tactics, we're glad you understood this! Be sure to follow us on Twitter and Facebook, we offer special offers including maintenance deals. Please stop in and see us again soon! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Carlos was very funny and a very good salesman . It was great working with him.

5
★★★★★

Carlos was very funny and a very good salesman . It was great working with him.

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Response from this business:

Cara, We appreciate your feedback. It's awesome Carlos was funny and a great salesman. He will love to hear you enjoyed working with him. At Gerald Kia of Naperville, we strive to keep the car buying process fun and easy. It's great you had a fun experience with Carlos. If you need anything from our service or sales department please contact us at anytime. Thanks again. Be sure to find us on Twitter and Facebook for exclusive online specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

At first I was apprehensive but everything worked out very well. Carlos was very helpful, outgoing and extremely friendly.

5
★★★★★

At first I was apprehensive but everything worked out very well. Carlos was very helpful, outgoing and extremely friendly.

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Response from this business:

Thank you for visiting our dealership. At Gerald Kia, we understand the car buying process can be intimidating. That's why we strive to keep the process as easy as possible for our valued customers. We're ecstatic Carlos was helpful, outgoing and extremely friendly during your buying process. If you have any questions or concerns regarding your new purchase feel free to reach out to us. We're always here to help! Check us out on Twitter and Facebook to take advantage of everything our dealership has to offer. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Sandy was very knowledgeable in the vehicle and made the buying experience a good thing.

5
★★★★★

Sandy was very knowledgeable in the vehicle and made the buying experience a good thing.

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Response from this business:

Sandy will love to hear your kind words. Thank you for choosing Gerald Kia and giving us a 5 star rating, we love that you enjoyed the buying experience. Our goal is to create a comfortable environment while keeping the car buying process a positive experience for our customers. We're ecstatic you understood this after visiting our dealership. If you need anything from our staff please reach out to us at anytime. Our service department is always here to answer your questions as well! Thanks again. Check us out on Facebook and Twitter for exclusive online offers, fun promotions and maintenance deals. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Fantastic work by Michael. Had he not been on this deal from the beginning, we would not have returned. He is the reason we made the deal here.

5
★★★★★

Fantastic work by Michael. Had he not been on this deal from the beginning, we would not have returned. He is the reason we made the deal here.

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Response from this business:

Thank you for recognizing Michael. It's awesome you choose to purchase with us because of his customer service efforts. He will love to hear your positive feedback. We strive to provide each customer with an excellent experience from start to finish. It's great Michael helped you have one while visiting us. Please stop in and see us again soon! Also, be sure to follow us on Twitter and Facebook for specials and fun promotions. Happy driving! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Michael has been awesome to work with! Did a great job, knowledgeable.

5
★★★★★

Michael has been awesome to work with! Did a great job, knowledgeable.

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Response from this business:

Mary, Our staff appreciates your 5 star rating! It's great you enjoyed working with Michael, he is a wonderful addition to the Gerald Kia team. We strive to be knowledgeable for our customers so they can make the best decision. We love that Michael was that for you. If you need anything from our sales or service department please contact us at anytime. We're here to help! Be sure to find us on Twitter and Facebook to take advantage of all our special offers. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Our sales Rep, Michael< was great to work with and was very knowledgeable about the Kia we looked at.

5
★★★★★

Our sales Rep, Michael< was great to work with and was very knowledgeable about the Kia we looked at.

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Response from this business:

Claire, Thank you for choosing Gerald Kia! Michael will be grateful for your positive review of his customer service skills. We appreciate your business and the time you took to write this review. Please stop in and see us soon, we look forward to working with you again! Check us out on Facebook and Twitter, we offer exclusive online offers for our "likers" and followers. Thanks again! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Excellent attention to customer & service offering to help customers while ensuring a sale. I found the customer service here outstanding.

5
★★★★★

Excellent attention to customer & service offering to help customers while ensuring a sale. I found the customer service here outstanding.

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Response from this business:

Thank you for the amazing review! At Gerald Kia of Naperville, customer service is our number one priority. We're pleased you understood this after visiting our dealership. We always love to hear from our valued customers, thank you for taking the time to give us this great 5 star rating. If you need anything from our staff please do not hesitate to reach out to us. Our service and sales department is here for you! Be sure to follow us on Twitter and Facebook to take advantage of all Gerald Kia has to offer. Thanks again. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Ed was very helpful and knowledgeable on the cars your vendor sells. Personable and great dealership.

5
★★★★★

Ed was very helpful and knowledgeable on the cars your vendor sells. Personable and great dealership.

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Response from this business:

Your opinions matter! It's great that Ed was both helpful and knowledgeable. He is a perfect example of what our staff strives to be. At Gerald Kia of Naperville, our goal is to create a comfortable environment for our customers. Thank you for recognizing our dealership as personable. If you need anything from our service or sales department please know we're here to help. Thanks again for leaving this review, we hope to work with you again soon. Check us out on Facebook and Twitter to keep up with everything Gerald Kia, including maintenance specials and other exciting offers. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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Clifton provided 5 star service. he was able to provide all the information we needed and was able to work with us on a great price.

5
★★★★★

Clifton provided 5 star service. he was able to provide all the information we needed and was able to work with us on a great price.

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Response from this business:

Thank you for recognizing Clifton! His commitment to exceptional customer service makes him asset to our team. We love that he worked with you to get a great price on your new vehicle. At Gerald Kia of Naperville, our goal is always to provide our customers with adequate information so they can make the best decision. We're happy Clifton provided you with all the information you needed. If you have any further questions or concerns please do not hesitate to contact any member of the Gerald staff. We appreciate your business! Please find us on Twitter and Facebook to take advantage of all our dealership's special offers as well. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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Michael Terzo was very helpful in assisting me with my car purchase. In addition to great customer focus and attention to details.

5
★★★★★

Michael Terzo was very helpful in assisting me with my car purchase. In addition to great customer focus and attention to details.

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Response from this business:

Thank you for this great review. Michael will be ecstatic that you appreciated his help during your car purchase. We always love to hear from our valued customers! Your 5 star rating of our dealership is appreciated also. At Gerald Kia of Naperville, we believe the little things matter. That's why we strive to make sure our customers have a positive experience from start to finish. We're happy you understood this after working with us and hope to help you again soon. Happy driving! Be sure to find us on Facebook and Twitter for maintenance deals and other exciting Gerald promotions. Thanks again. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Carlos is a great asset to your organization. He explained in detail, all of the assets of the vehicle.

5
★★★★★

Carlos is a great asset to your organization. He explained in detail, all of the assets of the vehicle.

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Response from this business:

We're thankful for your business! Carlos will be grateful for your positive review. We love that you call him an "asset to our organization." Our entire staff agrees! It's great you appreciated that he explained in detail all the features of your vehicle. If you need anything from Carlos or our staff please do not hesitate to reach out to us. We're here to help! Thanks again for letting us know how we're doing. Please find us on Twitter and Facebook to take part in promotions and other special offers. Thanks again! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Great to work with, very helpful. I was not expecting to buy a car today. Great work, Ed :)

5
★★★★★

Great to work with, very helpful. I was not expecting to buy a car today. Great work, Ed :)

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Response from this business:

Gary, Thank you for recognizing Ed! He will love to hear your positive feedback, it's awesome that you would rate your experience 5 stars. At Gerald Kia of Naperville, our staff strives to provide you with great customer service from start to finish. We're thankful Ed demonstrated the qualities our staff prides themselves on. Thank you for choosing Gerald Kia, we hope to help you with all your future automotive needs. We truly appreciate your business. Find us on Twitter and Facebook to take advantage of all our dealership has to offer including maintenance deals and special promotions. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Gino did a great job communicating and assisting in the negotiation over a two day period.

5
★★★★★

Gino did a great job communicating and assisting in the negotiation over a two day period.

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Response from this business:

Thank you for the 5 star rating. It's awesome that Gino did a great job communicating with you over the two day period. He is a great example of what our employees strive to be. At Gerald Kia of Naperville, we are committed to giving our valued customers as much time as they need to make the right decision. We're happy you had a positive experience with our dealership. Our service department is here for you if you have any questions or concerns about your vehicle. We're here for you! Thank you again for visiting us, we look forward to helping you again. Be sure to follow us on Twitter and Facebook to take advantage of all Gerald Kia has to offer. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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We had great service with Ed. He has always patiently followed up with me and spent much time helping my decision and focusing on my needs.

5
★★★★★

We had great service with Ed. He has always patiently followed up with me and spent much time helping my decision and focusing on my needs.

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Response from this business:

Thank you for taking the time to write us a review. Our staff loves nothing more than positive feedback from our amazing customers! Ed will be grateful for your kind words and review of his customer service skills. On behalf of the entire Gerald Kia of Naperville staff, thank you for letting us know how we're doing. It is our pleasure to serve you and we look forward to working with you again. Please find us on Twitter and Facebook for exclusive online offers including maintenance specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

John was great- we came back because of him. The best car salesman ever! He was extremely helpful!

5
★★★★★

John was great- we came back because of him. The best car salesman ever! He was extremely helpful!

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Response from this business:

We appreciate your positive feedback. John will love to hear you would call him "the best car salesman ever!" He is truly an asset to the Gerald Kia team and we love to hear you would agree. There is no bigger compliment than a returning customer, thank you for your loyalty. If you have any questions or concerns regarding your vehicle please do not hesitate to contact John or anything of the Gerald staff. We look forward to helping you again. Find us on Twitter and Facebook to take advantage of exclusive online offers only available to our followers and "likers." - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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Exceptional service- John was very good about explaining the features of the various vehicles we looked at in an easy to understand fashion.

5
★★★★★

Exceptional service- John was very good about explaining the features of the various vehicles we looked at in an easy to understand fashion.

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Response from this business:

Thank you for recognizing John. Our staff strives to be knowledgeable about each vehicle so our customers can make the right decision for them. It's great that John explained everything to you easily. We hope that you are enjoying your new Gerald vehicle and will allow us to work with you again. We appreciate the 5 star rating and your business also. Please follow us on Twitter and Facebook to stay current with all that Gerald Kia of Naperville has to offer. Happy driving! - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle.

5
★★★★★

Stressful but loved our sales guy. Very reputable and did a good job of talking me into a great vehicle.

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Response from this business:

We appreciate your 5 star rating! At Gerald Kia of Naperville, we understand that the car buying process can be stressful. That's why our sales team strives to be the best throughout the entire process. We're happy to hear that your salesman found you a great vehicle. Please do not hesitate to contact us if you need anything else from our staff, our service department is here for you as well! Thank you again for your business and feedback. We look forward to helping you again. Be sure to follow us on Twitter and Facebook to stay current with all our maintenance deals and promotions. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
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Hassle free experience, expectations were met. Second time customers, satisfied and more than likely will return for additional car shopping.

5
★★★★★

Hassle free experience, expectations were met. Second time customers, satisfied and more than likely will return for additional car shopping.

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Response from this business:

Thank you for coming back a second time! There is no better compliment than being able to work with you again. We're thankful you had a hassle free experience and your expectations were met. It will be our pleasure to help you a third time around! Please know our staff is here for you to help if you have any questions or concerns about your vehicles. Thanks again for your business, we hope to work with you again soon. Be sure to follow us on Twitter and Facebook to stay current with all our special maintenance offers as well. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Follow up after first visit was very personable, very informative, very friendly. Would recommend friends and family.

5
★★★★★

Follow up after first visit was very personable, very informative, very friendly. Would recommend friends and family.

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Response from this business:

Thank you for the 5 stars! We re happy to hear you appreciated the personable, informative, friendly follow up. At Gerald Kia of Naperville, we think there is no better compliment than a recommendation to friends and family. Thank you for taking the time to give us feedback as well. If you have any other questions please do not hesitate to reach out to us, our staff is here for you! We hope to work with you again soon. Thanks again. Also please follow us on Twitter and Facebook for special offers and maintenance specials. - Mark Phillips - General Sales Manager - mphillips@geraldauto.com
.

Very nice and helped to understand everything. He made my experience of buying a vehicle amazing. I thank you!

5
★★★★★

Very nice and helped to understand everything. He made my experience of buying a vehicle amazing. I thank you!

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1 out of 1 people found this review helpful.

Response from this business:

Thank you for the positive review. We're so happy that your buying experience was amazing. The Gerald staff is committed to maintaining professionalism while keeping the process fun. It's awesome that you understood this after visiting our dealership. On behalf of the entire Gerald Kia staff, thank you for your business. Please follow us on Twitter and Facebook to stay current with all our specials. Thanks again. -Mark Phillips General Sales Manager mphillips@geraldauto.com
.

Michael Gately was excellent! A great experience. We will expect to see him again!

5
★★★★★

Michael Gately was excellent! A great experience. We will expect to see him again!

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Response from this business:

James, We appreciate your compliments. Michael will be happy to hear you thought he was excellent and you had a great experience. At Gerald Kia of Naperville, our staff strives for excellence with every customer interaction. We're thankful that you noticed this while working with us. If you have any questions or concerns please don't hesitate to reach out to our staff. We're here for all your automotive needs, thank you for choosing Gerald! Also, find us on Twitter and Facebook to stay up to date with our maintenance offers. -Mark Phillips General Sales Manager mphillips@geraldauto.com
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I enjoyed working/talking with Kathy Wong a few times over a one year period before actually being able to afford and buy a Nissan Juke. I like knowing I pass by every week on my way to work in it. Making maintenance stops able for "on the way" rather than going out of my way.

5
★★★★★

I enjoyed working/talking with Kathy Wong a few times over a one year period before actually being able to afford and buy a Nissan Juke. I like knowing I pass by every week on my way to work in it. Making maintenance stops able for "on the way" rather than going out of my way.

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Response from this business:

Thanks for visiting and letting us be your "on the way" stop! Glad you enjoyed your experience working with Kathy, she is a great member of the team. Congratulations on your car purchase, enjoy your Juke! Remember to find us on Facebook and Twitter for some great deals to use on your next stop with us! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Thank you. Best experience possible. Mike was great. Really appreciate his work for us.

5
★★★★★

Thank you. Best experience possible. Mike was great. Really appreciate his work for us.

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Response from this business:

Thank you for visiting Gerald Kia of Naperville. We love hearing from satisfied customers and always work to make your experience the best it can be. Michael is a wonderful member of the team, so glad you agree! For great discounts and special offers, find us on Facebook and Twitter! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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I have always had a good experience working with the folks there. I hope we can continue to do business in the future.

5
★★★★★

I have always had a good experience working with the folks there. I hope we can continue to do business in the future.

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Response from this business:

Thanks for your feedback, we truly appreciate your business. We hope to continue doing business with you as well! Don't forget to find us on Facebook and Twitter for the best deals and discounts to use on your next visit! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Jelly is very professional sales person whom provided us with excellent personal service. Courteous, friendly, and made us feel at ease when making a decision to purchase a vehicle. We recommend others and we will return for our next purchase because of Michael's (Jelly) professionalism.

5
★★★★★

Jelly is very professional sales person whom provided us with excellent personal service. Courteous, friendly, and made us feel at ease when making a decision to purchase a vehicle. We recommend others and we will return for our next purchase because of Michael's (Jelly) professionalism.

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Response from this business:

Gerald of Kia Naperville thanks you for your visit and appreciates your business. We are thrilled you experienced the same great customer service we strive to provide every day. Michael is a wonderful asset and member of the team, thank you for recognizing him. Find us on Facebook and Twitter for special offers to take advantage of! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Mike did a great job and is very knowledgeable of the many cars I questioned.

5
★★★★★

Mike did a great job and is very knowledgeable of the many cars I questioned.

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Response from this business:

Thank you for your feedback, we love to hear from satisfied customers such as yourself. Our number one goal has always been to provide the best customer service experience possible. If we can answer any more of your questions, don't hesitate to reach out. Be sure to find us on Facebook and Twitter for amazing deals and discounts good on your next visit! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Dave was greatly knowledgeable and respectful of the fact that we wanted to take time to make our decision. We appreciate it!

5
★★★★★

Dave was greatly knowledgeable and respectful of the fact that we wanted to take time to make our decision. We appreciate it!

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Response from this business:

On behalf of Gerald Kia of Naperville, thank you for visiting. We strive to take the time with each customer to make sure all your needs are met, and we appreciate your business! For your next visit, stop by our Facebook and Twitter for exclusive offers! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Michael was very responsive and knowledgeable throughout the entire sales process. We visited several different Kia dealerships and choose Gerald because of Michael!

5
★★★★★

Michael was very responsive and knowledgeable throughout the entire sales process. We visited several different Kia dealerships and choose Gerald because of Michael!

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Response from this business:

Thank you for choosing Gerald Kia of Naperville! We appreciate your business and feedback. Michael is a great member of the team, so happy you agree! Find us on Facebook and Twitter for amazing offers and discounts for your next visit. -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Joe Haga was very professional. Knew our goals and helped us achieve our goals. Thank you.

5
★★★★★

Joe Haga was very professional. Knew our goals and helped us achieve our goals. Thank you.

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Carlos is great! Worked with us to get us where we needed to be. Fun, light-hearted, and patient! Thanks.

5
★★★★★

Carlos is great! Worked with us to get us where we needed to be. Fun, light-hearted, and patient! Thanks.

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Response from this business:

Thank you for the feedback! We enjoy taking the time with each of our customers to ensure the best experience possible, and we are thrilled we met your needs! Carlos is a great member of the team, glad you agree. Find us on Facebook and Twitter for great deals and coupons to use on your next visit! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Sandy has been great to work with and has made the experience very enjoyable!

5
★★★★★

Sandy has been great to work with and has made the experience very enjoyable!

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Response from this business:

Thank you for choosing Gerald Kia of Naperville! We are thrilled you had such an enjoyable experience, Sandy is a wonderful member of the team. We hope you will come back again soon for any of your needs! Find us on Facebook and Twitter to take advantage of great special offers! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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The sales team and managers were very helpful and found me a great car. It took me some time to decide by they were very patient and worked with me through the entire process. I will for sure recommend them to everyone I meet.

5
★★★★★

The sales team and managers were very helpful and found me a great car. It took me some time to decide by they were very patient and worked with me through the entire process. I will for sure recommend them to everyone I meet.

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Response from this business:

Thanks so much for your feedback, we love hearing from satisfied customers! We greatly value excellent customer service here at Gerald Kia of Naperville and thank you for your recommendation. Make sure to visit us on Facebook and Twitter for great deals and discounts on your next visit! -Mark Phillips General Sales Manager - mphillips@geraldauto.com
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Everyone was very friendly. Micheal Gately was most attentive and accomodating for all my requests. The dealership gave me a great price on my trade it.

5
★★★★★

Everyone was very friendly. Micheal Gately was most attentive and accomodating for all my requests. The dealership gave me a great price on my trade it.

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We looked online and saw that this dealer had five star rating (5 star in dealer rating.com) but also salesmen (john smith) had the some when we pulled up came from the inside to outside to greet us!

5
★★★★★

We looked online and saw that this dealer had five star rating (5 star in dealer rating.com) but also salesmen (john smith) had the some when we pulled up came from the inside to outside to greet us!

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I came in just to see around like all shoppers before buying a car and I bought the car. That??s how good they are!

5
★★★★★

I came in just to see around like all shoppers before buying a car and I bought the car. That??s how good they are!

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.

Great dealership with awesome service and excellent employees! From sales to service everything was amazing! Thank you!

5
★★★★★

Great dealership with awesome service and excellent employees! From sales to service everything was amazing! Thank you!

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Mike Gately was knowledgeable and was willing to work with us on all of our concerns with a friendly manner.

5
★★★★★

Mike Gately was knowledgeable and was willing to work with us on all of our concerns with a friendly manner.

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Matt was very helpful and he did his best to meet my demands. This is the second car I bought from Gerald and overall our 4th car my family has bought here.

5
★★★★★

Matt was very helpful and he did his best to meet my demands. This is the second car I bought from Gerald and overall our 4th car my family has bought here.

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He was informative, fair, and kind. This was the first time we've brought a car and it was a great experience. We'll definitely tell our tell our friends and family to come here!

5
★★★★★

He was informative, fair, and kind. This was the first time we've brought a car and it was a great experience. We'll definitely tell our tell our friends and family to come here!

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Newspaper add was a successful attraction to get me to come to Gerald. I knew it showed thing too good to be true, but the negotiations were friendly and enjoyable.

5
★★★★★

Newspaper add was a successful attraction to get me to come to Gerald. I knew it showed thing too good to be true, but the negotiations were friendly and enjoyable.

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I want to state that George explained very well my options on the vehicle and was very courteous. Thank you for your patience.

5
★★★★★

I want to state that George explained very well my options on the vehicle and was very courteous. Thank you for your patience.

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.

Glenn was easy to work with which was a perfect person for the purchase. He followed up through regular phone calls and was accommodating to the decision drivers

5
★★★★★

Glenn was easy to work with which was a perfect person for the purchase. He followed up through regular phone calls and was accommodating to the decision drivers

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Great dealership with awesome service and excellent employees! From sales to service everything was amazing! Thank you!

5
★★★★★

Great dealership with awesome service and excellent employees! From sales to service everything was amazing! Thank you!

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Would NOT recommend! \r
\r
The salesman pulled our credit and came back to us with a bogus, completely made-up number in the low 600s. When I questioned this, I was told that I was wrong and their number was accurate. We quickly went elsewhere and they pulled our credit (from the same credit bureau), and the correct number came up. We couldn't believe how close we came to being scammed! Thankfully, we knew our credit scores from all three agencies ahead of time and I highly recommend anyone considering going here (or anywhere) do the same. \r
\r
Interestingly enough, we didn't need financing as we were prepared to pay cash (and we did elsewhere). However, the insulting and roundabout games played by the salesmen here and at the dealer in Countryside were so appalling that I couldn't bring myself to purchase from either of them. Both dealerships and their snobby attitudes indepently gave Subaru a bad name for me, and I eagerly took my pay-in-full with cash purchase elsewhere.\r
\r
At the end of the day at both dealerships, we never saw the price of the vehicle in writing. We never saw an itemized statement/invoice with all taxes or fees documented. When they came to us with a bogus credit score that would ultimately affect our monthly payment they obviously were playing games to increase the price of the vehicle in the long run. This type of bad business is unethical and dishonest and I am happy to say that we will never buy from them. Buyer beware!

1
★☆☆☆☆

Would NOT recommend! \r
\r
The salesman pulled our credit and came back to us with a bogus, completely made-up number in the low 600s. When I questioned this, I was told that I was wrong and their number was accurate. We quickly went elsewhere and they pulled our credit (from the same credit bureau), and the correct number came up. We couldn't believe how close we came to being scammed! Thankfully, we knew our credit scores from all three agencies ahead of time and I highly recommend anyone considering going here (or anywhere) do the same. \r
\r
Interestingly enough, we didn't need financing as we were prepared to pay cash (and we did elsewhere). However, the insulting and roundabout games played by the salesmen here and at the dealer in Countryside were so appalling that I couldn't bring myself to purchase from either of them. Both dealerships and their snobby attitudes indepently gave Subaru a bad name for me, and I eagerly took my pay-in-full with cash purchase elsewhere.\r
\r
At the end of the day at both dealerships, we never saw the price of the vehicle in writing. We never saw an itemized statement/invoice with all taxes or fees documented. When they came to us with a bogus credit score that would ultimately affect our monthly payment they obviously were playing games to increase the price of the vehicle in the long run. This type of bad business is unethical and dishonest and I am happy to say that we will never buy from them. Buyer beware!

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If you are looking to buy any vehicle with them stay away from their salesmen get prices of vehicles online. Their salesmen are crooks/swindlers and do fraudulent deals. Especially if youre already are approved by your bank to purchase, be careful NOT to provide any personal information to them. They will get your personal information through chit chat and tell you any lie to get your social security number for example to call your bank for the payout amount for a trade in. Once they get your information (verbally) they illegally hit your credit and send your information to several banks to apply for illegal loans. Before going to see their vehicles I checked Kelly Blue Book and should have not overseen their service rating of 2 out of 5 stars. Protect your credit, your identity, and the interest of your future loan by never going there.

1
★☆☆☆☆

If you are looking to buy any vehicle with them stay away from their salesmen get prices of vehicles online. Their salesmen are crooks/swindlers and do fraudulent deals. Especially if youre already are approved by your bank to purchase, be careful NOT to provide any personal information to them. They will get your personal information through chit chat and tell you any lie to get your social security number for example to call your bank for the payout amount for a trade in. Once they get your information (verbally) they illegally hit your credit and send your information to several banks to apply for illegal loans. Before going to see their vehicles I checked Kelly Blue Book and should have not overseen their service rating of 2 out of 5 stars. Protect your credit, your identity, and the interest of your future loan by never going there.

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Mike Gately was knowledgeable and was willing to work with us on all of our concerns with a friendly manner.

5
★★★★★

Mike Gately was knowledgeable and was willing to work with us on all of our concerns with a friendly manner.

.

Newspaper add was a successful attraction to get me to come to Gerald. I knew it showed thing too good to be true, but the negotiations were friendly and enjoyable.

5
★★★★★

Newspaper add was a successful attraction to get me to come to Gerald. I knew it showed thing too good to be true, but the negotiations were friendly and enjoyable.