TCF Bank

★☆☆☆☆
  • 425 W Ogden Avenue

    Naperville, IL 60563

    Map & Directions
  • 800-823-2265

About TCF Bank

Categories
  • Banks
  • ATM
  • Finance
  • Savings & Loan
  • Home Loans and Mortgages
  • Commercial Banks
Details
  • ATM
Hours
M-Th 9am-6pm, F 9am-7pm, Sa 9am-1pm, Su Closed (Drive-up Hours: M-Th 8am-6pm, F 8am-7pm, Sa 8am-1pm, Su Closed)
Year Established
  • 1923

Finance

Finance
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Naperville Branch. I set up a CD in 2002, probably renewed it about 5 times. Then tried to close it
out in July 2012. Had a HORRIBLE time getting the branch to send me the funds.
After getting them a notarized letter 3 days after the CD matured, I was told by
teller Kevin Green that my letter arrived at the wrong time, that I would be incurring a
penalty for withdrawing the funds, that the letter was locked up my some bank
officer who got sick -- causing several days delay, then finally after they cut the check it had to go through the regional office center, all of which took 3 weeks to get the funds sent to me. Branch Manager Christopher Parker could never be reached, wouldn't return my phone calls, and I could only get to him indirectly via calling TCF general Customer Service. He said he would make it right the one time I did get through to him, then I could never get through to him again, and never got any extra interest or any satisfaction. This after being a customer for 10 years. TERRIBLE BANK. Must have called them 15 - 20 times. Also tried to get regional manager involved and never got any reply. I live out of state now so going to the branch to argue with them was not an option.
JUST TERRIBLE, AWFUL TREATMENT FROM THIS BANK. AVOID TCF BANK FOR YOUR PIECE OF MIND.

1
★☆☆☆☆

Naperville Branch. I set up a CD in 2002, probably renewed it about 5 times. Then tried to close it
out in July 2012. Had a HORRIBLE time getting the branch to send me the funds.
After getting them a notarized letter 3 days after the CD matured, I was told by
teller Kevin Green that my letter arrived at the wrong time, that I would be incurring a
penalty for withdrawing the funds, that the letter was locked up my some bank
officer who got sick -- causing several days delay, then finally after they cut the check it had to go through the regional office center, all of which took 3 weeks to get the funds sent to me. Branch Manager Christopher Parker could never be reached, wouldn't return my phone calls, and I could only get to him indirectly via calling TCF general Customer Service. He said he would make it right the one time I did get through to him, then I could never get through to him again, and never got any extra interest or any satisfaction. This after being a customer for 10 years. TERRIBLE BANK. Must have called them 15 - 20 times. Also tried to get regional manager involved and never got any reply. I live out of state now so going to the branch to argue with them was not an option.
JUST TERRIBLE, AWFUL TREATMENT FROM THIS BANK. AVOID TCF BANK FOR YOUR PIECE OF MIND.

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Message from TCF Bank

At TCF Bank we have financial tools and products that suit your lifestyle. Find out how we can help you with checking, savings, loans, prepaid services and more. Whether you’re just starting out, planning for the future or shifting into high gear, we offer simple solutions designed to help you on your way. Member FDIC. Equal Housing Lender.

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