Urban Out Sitters

★★★★★
  • 729 W Randolph St

    Chicago, IL 60661

    Cross street: In between Halstead and 90/94 Expressway

    Map & Directions
  • 312-651-7387

About Urban Out Sitters

Hours
Mon-Fri 7am-9pm Sat and Sun Pick-up & Drop-off 8-10am or 4-6pm

Pets & Animals

Pets & Animals
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Aside from the walkers themselves, everything about Urban Outsitters is horrible. Because you prepay for your service and UO staff is extremely incompetent (partly due to high turnover), be prepared to be on the phone with them once a week or more trying to get your invoices straightened out. I don't think I ever spoke to the same person twice. They overcharged me almost every month and would take weeks to refund my card.

When I finally canceled my service, they charged me for another month anyway, even though no one was coming to my house! It took me several weeks just to get them to give me my keys back. Sixty days and a dozen phone calls later, I am still out $100.

Originally, I went with UO because I thought it would be easy. What a mistake! I am now using Supreme Pet Care and I can't believe the difference. Best of all, I'm done dealing with the carousel of incompetents at UO (once I get my $100 back, that is). Do yourself and your pets a favor: Go somewhere else!

0
★☆☆☆☆

Aside from the walkers themselves, everything about Urban Outsitters is horrible. Because you prepay for your service and UO staff is extremely incompetent (partly due to high turnover), be prepared to be on the phone with them once a week or more trying to get your invoices straightened out. I don't think I ever spoke to the same person twice. They overcharged me almost every month and would take weeks to refund my card.

When I finally canceled my service, they charged me for another month anyway, even though no one was coming to my house! It took me several weeks just to get them to give me my keys back. Sixty days and a dozen phone calls later, I am still out $100.

Originally, I went with UO because I thought it would be easy. What a mistake! I am now using Supreme Pet Care and I can't believe the difference. Best of all, I'm done dealing with the carousel of incompetents at UO (once I get my $100 back, that is). Do yourself and your pets a favor: Go somewhere else!

Pros: Walkers friendly

Cons: Unreliable, overcharge your credit card every month

.

We've had problems with Urban Out Sitters ever since we handed our keys over to them a few months ago. First, we would have a different walker every few days. Sometimes our puppy wouldn't receive his food because the new walker of the day didn't know he/she was supposed to feed him. Then one day, we came home to find our puppy running loose around the house because the walker failed to close his crate door properly. We were tempted to cancel our services, but decided to give them another chance. But that was pointless as they continued to find other ways to mess up.

With most companies, it's very simple -- they provide a service and you pay for that service. Unfortunately, it doesn't work that way at Urban. If you like to pay by credit/debit card, forget about it, because they don't let you set up a payment date. At UOS, they charge your card whenever they feel like it.

And if you think you can bypass this by paying by check, don't bother, because they won't cash those either. We've waited over 3 weeks for checks to be cashed. And even then, they will still use your credit card number if they notice an "error in billing" without even notifying you about it. Your notice is seeing the charge appear in your credit card/bank statement. Even their bills never properly indicate the services you set up, and when you set up your walks, you may or may not receive an email notification of it.

But most importantly, please do not contact them to complain, because the owner will explain to you how it is your fault because they don't usually have to deal with checks. And if their system randomly reviews payments from three months ago and decides it undercharged you, they have no control over the "system."

Please, do yourself a favor a go to one of the dozens of dog-walking establishments that actually take care of their clients - both canine and human.

0
★☆☆☆☆

We've had problems with Urban Out Sitters ever since we handed our keys over to them a few months ago. First, we would have a different walker every few days. Sometimes our puppy wouldn't receive his food because the new walker of the day didn't know he/she was supposed to feed him. Then one day, we came home to find our puppy running loose around the house because the walker failed to close his crate door properly. We were tempted to cancel our services, but decided to give them another chance. But that was pointless as they continued to find other ways to mess up.

With most companies, it's very simple -- they provide a service and you pay for that service. Unfortunately, it doesn't work that way at Urban. If you like to pay by credit/debit card, forget about it, because they don't let you set up a payment date. At UOS, they charge your card whenever they feel like it.

And if you think you can bypass this by paying by check, don't bother, because they won't cash those either. We've waited over 3 weeks for checks to be cashed. And even then, they will still use your credit card number if they notice an "error in billing" without even notifying you about it. Your notice is seeing the charge appear in your credit card/bank statement. Even their bills never properly indicate the services you set up, and when you set up your walks, you may or may not receive an email notification of it.

But most importantly, please do not contact them to complain, because the owner will explain to you how it is your fault because they don't usually have to deal with checks. And if their system randomly reviews payments from three months ago and decides it undercharged you, they have no control over the "system."

Please, do yourself a favor a go to one of the dozens of dog-walking establishments that actually take care of their clients - both canine and human.

Pros: In the neighborhood

Cons: Lack of customer service, unprofessional, discourteous

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The owner is sweet. I have been going for the past few months. Love the facility and the staff. There is no other that can comparison.

2
★★★★★

The owner is sweet. I have been going for the past few months. Love the facility and the staff. There is no other that can comparison.

Pros: Open Late

Cons: Haven't had an issue.

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My little guy has been a guest of Urban for over a year now. He goes to daycare (school, as we call it) 2 to 3 days a week. He knows when we are a few blocks away and gets very excited to walk in the door. The staff love him and the care shows.

Every time I pick him up he is smiling ffrom ear to ear. It is a tremendous help having a place open until 9.

I've seen nothing but great care and I'm one of the lucky mom's who has seen "behind the scenes". It is clean and well cared for by the staff.

2
★★★★★

My little guy has been a guest of Urban for over a year now. He goes to daycare (school, as we call it) 2 to 3 days a week. He knows when we are a few blocks away and gets very excited to walk in the door. The staff love him and the care shows.

Every time I pick him up he is smiling ffrom ear to ear. It is a tremendous help having a place open until 9.

I've seen nothing but great care and I'm one of the lucky mom's who has seen "behind the scenes". It is clean and well cared for by the staff.

.

Thanks for all of your help. The place looks great, and the cats seem totally unfased that we were gone. We will definitely be using your services whenever we go out of town, and I have recommended you guys to all my cat/dog people!

2
★★★★★

Thanks for all of your help. The place looks great, and the cats seem totally unfased that we were gone. We will definitely be using your services whenever we go out of town, and I have recommended you guys to all my cat/dog people!

Pros: Pofessional Services

Cons: None

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I am very happy in the service my dog received while at Urban Out Sitters.
I was told that someone was in supervising the dogs at all times.
95% of the time that I or my daughter accessed the webcam there
was someone in the room with the dogs.

The female that worked there during the day came in and cleaned up the area. She would sit or play with the dogs.
The male that was in there, was in more often, but one
time he pulled in a chair in range of the camera and it appeared he was
watching because he would pet the dogs when they came up to him.

I believe your services were fantastic, and loved that I could watch my dog while away on vacation. I will use them again and
I or John will recommend anyone to use your services.

Thank you,
Nora and John

2
★★★★★

I am very happy in the service my dog received while at Urban Out Sitters.
I was told that someone was in supervising the dogs at all times.
95% of the time that I or my daughter accessed the webcam there
was someone in the room with the dogs.

The female that worked there during the day came in and cleaned up the area. She would sit or play with the dogs.
The male that was in there, was in more often, but one
time he pulled in a chair in range of the camera and it appeared he was
watching because he would pet the dogs when they came up to him.

I believe your services were fantastic, and loved that I could watch my dog while away on vacation. I will use them again and
I or John will recommend anyone to use your services.

Thank you,
Nora and John

Pros: all hours supervsion

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We have never had any problems with the alarm but we haven?t really used it that much either. Our sitter had an issue on the first visit but gave us a call straight away to resolve the problem. Also while we were away in Iceland our sitter had the option to call us using the country code, and then the number , but used Skype which is much cheaper. We were glad to hear our babies are doing well and that you?re all getting along. The smaller one is Hanna, the mother, and the bigger is her son Knockers. Thank you for the e-mails and all your good work.

2
★★★★★

We have never had any problems with the alarm but we haven?t really used it that much either. Our sitter had an issue on the first visit but gave us a call straight away to resolve the problem. Also while we were away in Iceland our sitter had the option to call us using the country code, and then the number , but used Skype which is much cheaper. We were glad to hear our babies are doing well and that you?re all getting along. The smaller one is Hanna, the mother, and the bigger is her son Knockers. Thank you for the e-mails and all your good work.

Pros: Problem solving, Communication overseas

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Thank you for all you do for Mojo and for all other dogs at Urban Outsitters. My dog is well socialized , friendly, and your organization is the main reason for that. As a first time and single dog owner, it has been so helpful to have a service like yours to keep Mojo safe and well cared for. I appreciate all that you do. Your staff treks through all forms of weather and a set of stairs to pick Mojo up and drop him off. It does not go unnoticed. Thank you.

2
★★★★★

Thank you for all you do for Mojo and for all other dogs at Urban Outsitters. My dog is well socialized , friendly, and your organization is the main reason for that. As a first time and single dog owner, it has been so helpful to have a service like yours to keep Mojo safe and well cared for. I appreciate all that you do. Your staff treks through all forms of weather and a set of stairs to pick Mojo up and drop him off. It does not go unnoticed. Thank you.

Pros: Well socialized, friendly and organized.

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I?ve been speaking to the staff over the past 2 weeks and received many calls back. They will allow you to view daily daycare and the back with use of monitors and web cams. Although they will not allow you in to the playgroup because it would cause craziness amongst the group. A friend of mine worked there a year ago and was simply moving away and sadly had to leave. The owner cares a lot about the dogs and their care and it always on the staff to contribute communication and give lots of attention to the dogs and cats. She was overjoyed when I told her I was bringing my bichon there. They have a great reputation. Bring your business. Your dog will be happy there!

2
★★★★★

I?ve been speaking to the staff over the past 2 weeks and received many calls back. They will allow you to view daily daycare and the back with use of monitors and web cams. Although they will not allow you in to the playgroup because it would cause craziness amongst the group. A friend of mine worked there a year ago and was simply moving away and sadly had to leave. The owner cares a lot about the dogs and their care and it always on the staff to contribute communication and give lots of attention to the dogs and cats. She was overjoyed when I told her I was bringing my bichon there. They have a great reputation. Bring your business. Your dog will be happy there!

Pros: It's pretty, positive attitudes, and very reasonable pricing.

Cons: Bad parking

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I am writing this review of Urban Out Sitters (UOS) because I strongly believe that it is in your dog(s)? best interest to utilize their services. I have never written an online review of anything before but I am doing so now in the hopes that I can help others try the positive experiences I had with UOS. I utilized UOS for 1 month for dog walking and also boarded her there once for 4 days. Of all of the companies I considered, the UOS website was the most comprehensive, information and impressive. Based on their website, UOS appeared to be a reputable and well run business. Please do believe everything you read on their website as many of the things they state are simply TRUE. I found these statements to be completely consistent with my experience as follows: (1) 30 minute dog visit ? My dog walker told me that she her dog walks are 20-25 minutes, which the rest of the time is spent leaving fresh water and a note. (2) Cage free boarding in which I left my dog at UOS for 4 days. I was excited about the cage free boarding concept and had the expectation that my dog would be safe and happy under their care. I DO BOARD MY DOG HERE. But I must add that when my dog does get stressed when I board her at any length of anytime. When I picked up my dog, she had liquid stools (seriously, LIQUID), and still had an ear infection. To my gratification they told me about her liquid stools and ongoing infection. I encourage you to obtain services from UOS. They engage with the customer as to GO OUT OF THEIR WAY and are concerned about the care your dog!

2
★★★★★

I am writing this review of Urban Out Sitters (UOS) because I strongly believe that it is in your dog(s)? best interest to utilize their services. I have never written an online review of anything before but I am doing so now in the hopes that I can help others try the positive experiences I had with UOS. I utilized UOS for 1 month for dog walking and also boarded her there once for 4 days. Of all of the companies I considered, the UOS website was the most comprehensive, information and impressive. Based on their website, UOS appeared to be a reputable and well run business. Please do believe everything you read on their website as many of the things they state are simply TRUE. I found these statements to be completely consistent with my experience as follows: (1) 30 minute dog visit ? My dog walker told me that she her dog walks are 20-25 minutes, which the rest of the time is spent leaving fresh water and a note. (2) Cage free boarding in which I left my dog at UOS for 4 days. I was excited about the cage free boarding concept and had the expectation that my dog would be safe and happy under their care. I DO BOARD MY DOG HERE. But I must add that when my dog does get stressed when I board her at any length of anytime. When I picked up my dog, she had liquid stools (seriously, LIQUID), and still had an ear infection. To my gratification they told me about her liquid stools and ongoing infection. I encourage you to obtain services from UOS. They engage with the customer as to GO OUT OF THEIR WAY and are concerned about the care your dog!

Pros: GRATIFICATION, GO OUT OF THEIR WAY

Cons: none

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Thank you to everyone at Urban Out Sitters. You take great care of Gunner everyday, and we VERY much appreciate it!

2
★★★★★

Thank you to everyone at Urban Out Sitters. You take great care of Gunner everyday, and we VERY much appreciate it!

Pros: Staff

.

I wanted to write and let you know that we were able to get through on the web cam. It was
Saturday afternoon and we were getting ready to pick Nigel up when my husband managed to get through the web cam on his work computer. Nigel was playing, playing, playing (as Michael would say) and being a dominant male dog. Nigel and a yellow lab were playing almost constantly except for the time when Nigel was "purposefully" (it looked on purpose to
me) peeing and pooping. We saw him 'talking back' to the staff when they asked him if he had just marked the wall where the staff member had just cleaned up someone else's mark. Then the
staff member must have said something like - "what are you going to do now? Poopy?" and sure
enough - he did! Nigel is trained to potty on command and I think he was just showing off for your staff. After all this smart-ass rottenness, your staff did a "sit-stay" training exercise with him! We were even told when we picked him up that he is a "cool dog" since he is helping the staff by bringing them the broom. It was so funny to find out that Nigel had added and new and helpful word to his vocabulary - "broom" - while on a play date!!
I knew we had chosen the right place for Nigel to play and stay overnight because of the way he acts when we drive to Urbanoutsitters, but seeing him playing on the web cam swept away that last 2%-5% of hesitation I had about going "away - away" on vacation in January. The only time Nigel and I are separated for more than a couple of hours is when he visits Urbanousitters and now I can feel completely at ease. Thank you.

2
★★★★★

I wanted to write and let you know that we were able to get through on the web cam. It was
Saturday afternoon and we were getting ready to pick Nigel up when my husband managed to get through the web cam on his work computer. Nigel was playing, playing, playing (as Michael would say) and being a dominant male dog. Nigel and a yellow lab were playing almost constantly except for the time when Nigel was "purposefully" (it looked on purpose to
me) peeing and pooping. We saw him 'talking back' to the staff when they asked him if he had just marked the wall where the staff member had just cleaned up someone else's mark. Then the
staff member must have said something like - "what are you going to do now? Poopy?" and sure
enough - he did! Nigel is trained to potty on command and I think he was just showing off for your staff. After all this smart-ass rottenness, your staff did a "sit-stay" training exercise with him! We were even told when we picked him up that he is a "cool dog" since he is helping the staff by bringing them the broom. It was so funny to find out that Nigel had added and new and helpful word to his vocabulary - "broom" - while on a play date!!
I knew we had chosen the right place for Nigel to play and stay overnight because of the way he acts when we drive to Urbanoutsitters, but seeing him playing on the web cam swept away that last 2%-5% of hesitation I had about going "away - away" on vacation in January. The only time Nigel and I are separated for more than a couple of hours is when he visits Urbanousitters and now I can feel completely at ease. Thank you.

Pros: Expanding his vocabulary.

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Thank you for taking such great care of Gus.He loves coming to daycare and knowing that he's in such good hands means the world to us. Love - Monica, John and Gus

2
★★★★★

Thank you for taking such great care of Gus.He loves coming to daycare and knowing that he's in such good hands means the world to us. Love - Monica, John and Gus

Pros: Good Hands, Loves Daycare

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Marcus always had trouble with men approaching him in the past. I have seen a huge transformation in him since he has been attending Urban Out SItters. He is very happy with the care Urban Out Sitters has given him, he is always so excited to see the guys who pick him up, thanks so much, it makes me feel so much better!

Thanks!

2
★★★★★

Marcus always had trouble with men approaching him in the past. I have seen a huge transformation in him since he has been attending Urban Out SItters. He is very happy with the care Urban Out Sitters has given him, he is always so excited to see the guys who pick him up, thanks so much, it makes me feel so much better!

Thanks!

Pros: very happy. wonderful, friendly staff

Cons: none

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As much as I hate to do it, with trying to sell our house and looking for houses in San Francisco, it's necessary to board Humphrey MUCH more than either my husband or I would care to. That being said, Humphrey loves your daycare/boarding, and we feel comfortable leaving him in your care, so we are thankful that we found a service like yours in Chicago and are spreading the word. :)

2
★★★★★

As much as I hate to do it, with trying to sell our house and looking for houses in San Francisco, it's necessary to board Humphrey MUCH more than either my husband or I would care to. That being said, Humphrey loves your daycare/boarding, and we feel comfortable leaving him in your care, so we are thankful that we found a service like yours in Chicago and are spreading the word. :)

Pros: Comfortable.

Cons: Sad to sell house.

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When I first got my dog I went to a few kennels in the area to see about boarding and this place was the best. It was the cleanest, nicest and most friendly of them all. The staff was great on the tour and everyone seemed to really be genuine dog lovers. When I take my first trip out of town I will feel totally at ease knowing my dog is here.

2
★★★★★

When I first got my dog I went to a few kennels in the area to see about boarding and this place was the best. It was the cleanest, nicest and most friendly of them all. The staff was great on the tour and everyone seemed to really be genuine dog lovers. When I take my first trip out of town I will feel totally at ease knowing my dog is here.

Pros: Good location, clean and nice

Cons: Parking

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Love this place. I've been going there for a while and love it. No smells, nice people and my dog is the true witness. He wags his tail as soon as we turn the corner!

2
★★★★★

Love this place. I've been going there for a while and love it. No smells, nice people and my dog is the true witness. He wags his tail as soon as we turn the corner!

.

I just wanted to send a quick thank you note to Urban Outsitters. We recently relocated from Vermont, where our dog, Maxie, went to a day care that she absolutely loved. We took her to a different Chicago daycare after we moved here, but it quickly became obvious that she wasn't having the same experience: she wasn't excited to go, wasn't tired from playing at the end of the day, and eventually cried and refused to get out of the car when we arrived in the morning. Needing a change, we tried the Lakeview location of Urban Outfitters and noticed Maxie's immediate return to her normal bouncy, waggly self. Tommy and his group there seem to do an amazing job, and I'm so much happier during the day knowing that Maxie is in great hands. I'm recommending Urban Outsitters to everyone I know who has a dog, and we plan to be customers for years to come.

2
★★★★★

I just wanted to send a quick thank you note to Urban Outsitters. We recently relocated from Vermont, where our dog, Maxie, went to a day care that she absolutely loved. We took her to a different Chicago daycare after we moved here, but it quickly became obvious that she wasn't having the same experience: she wasn't excited to go, wasn't tired from playing at the end of the day, and eventually cried and refused to get out of the car when we arrived in the morning. Needing a change, we tried the Lakeview location of Urban Outfitters and noticed Maxie's immediate return to her normal bouncy, waggly self. Tommy and his group there seem to do an amazing job, and I'm so much happier during the day knowing that Maxie is in great hands. I'm recommending Urban Outsitters to everyone I know who has a dog, and we plan to be customers for years to come.

Pros: Immediate return to her normal bouncy, waggly self.

.

I have to jacks' Clarke and Gable, and they play crazy. I have boarded at UOS with no problems. Their 24 hr cagefree boarding really brings my pups home calm and resting. LOVE THAT!!!! And not mistaken; you can ask for a departure bath; as dogs do play alot. Mine have a bath in their grooming salon.

Take a little time to seek answers within life - opening yourself to better understanding. God bless!

2
★★★★★

I have to jacks' Clarke and Gable, and they play crazy. I have boarded at UOS with no problems. Their 24 hr cagefree boarding really brings my pups home calm and resting. LOVE THAT!!!! And not mistaken; you can ask for a departure bath; as dogs do play alot. Mine have a bath in their grooming salon.

Take a little time to seek answers within life - opening yourself to better understanding. God bless!

Pros: 24 Hour Cagefree with someone over night.

Cons: Other place do not offer this

.

I have never seen so many nice people that truly love dogs. We have never been more happy.
Visit for yourself! You'll love it.

2
★★★★★

I have never seen so many nice people that truly love dogs. We have never been more happy.
Visit for yourself! You'll love it.

.

When I first brought my puppy Dewey, he spent his time playing in their small dog facility on Halsted. Inside is pretty, the dogs are so calm, and they have the option to watch movies on a huge plasma tv. Now Dewey is too large for the small center, he spends his days over at Urban's seperate large dog place on Randolph, just around the corner. There is word of a doggie salon opening soon. This place cators to all my dogs needs. Love them!!

2
★★★★★

When I first brought my puppy Dewey, he spent his time playing in their small dog facility on Halsted. Inside is pretty, the dogs are so calm, and they have the option to watch movies on a huge plasma tv. Now Dewey is too large for the small center, he spends his days over at Urban's seperate large dog place on Randolph, just around the corner. There is word of a doggie salon opening soon. This place cators to all my dogs needs. Love them!!

Pros: Calming, Caring, Comfortable

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I recommend Urban Out Sitters for daycare and for boarding! It is the only safe place to bring your dog. No other place in chicago can match, (even some places claiming they are luxury can't compare). Check them out. My dogs are so happy to attend daycare each day. They pull themselves into the door.

2
★★★★★

I recommend Urban Out Sitters for daycare and for boarding! It is the only safe place to bring your dog. No other place in chicago can match, (even some places claiming they are luxury can't compare). Check them out. My dogs are so happy to attend daycare each day. They pull themselves into the door.

Cons: Big, Beautiful, Best

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You have to use your gut feeling! I went to many places and found Urban Outsitters to fit my needs best. First of all they have 24 hour supervision of the dogs. Someone actually stays there with the dogs all night. If you don't believe it go there at 2am and you'll see the lights on and people in there. They also have a large outdoor area which is great for me since I live in a condo. I also like that they have 3 locations and can seperate small dogs in a completely different building. They answer their phone when I call and the dogs don't want to leave at the end of the night. Best yet, they have an open door policy. You can barge in anytime and see your dog no questions asked, no buzzing into the main door, no secrets!

2
★★★★★

You have to use your gut feeling! I went to many places and found Urban Outsitters to fit my needs best. First of all they have 24 hour supervision of the dogs. Someone actually stays there with the dogs all night. If you don't believe it go there at 2am and you'll see the lights on and people in there. They also have a large outdoor area which is great for me since I live in a condo. I also like that they have 3 locations and can seperate small dogs in a completely different building. They answer their phone when I call and the dogs don't want to leave at the end of the night. Best yet, they have an open door policy. You can barge in anytime and see your dog no questions asked, no buzzing into the main door, no secrets!

Pros: Multiple Locations, Long Hours, Smells Good

Cons: I don't work there!

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My dog Belle attends Urban Outsitters lakeview location. She absolutely has the best time. The facility is so beautiful, it is a huge relief when I leave my darling choc lab everyday. My work schedule is unpredicable and I love that I can walk in anytime to pick her up. The facility is ALWAYS immaculate. Tom and the staff are super duper sweet and they give me their undivided attention when I stop in. A true gem.

2
★★★★★

My dog Belle attends Urban Outsitters lakeview location. She absolutely has the best time. The facility is so beautiful, it is a huge relief when I leave my darling choc lab everyday. My work schedule is unpredicable and I love that I can walk in anytime to pick her up. The facility is ALWAYS immaculate. Tom and the staff are super duper sweet and they give me their undivided attention when I stop in. A true gem.

Pros: Immaculate, Staffed, Friendly

.

This place may seem all nice and clean from their web site, and it is!!. I had a tour of their new location and I was VERY impressed! All the dogs are in THREE playareas, along with a HUGE outside garden!! The staff works with each dog with honest and sincere care Before sending your pooch visit other places; you'll see UOS is the best. They're the only LUXURY facilities; better than I live! Dogs are free to roam all day. Their facility is open 24 hours, you can log onto the internet and see dogs playing/sleeping cagefree anytime. They have an open door policy, with nothing to hide. At anytime during daycare you can pick your dog up early. This makes me feel better considering so many other daycares don't let you inside during daycare playtime. Remember dogs will be dogs; Urban Out Sitters treats them like royalty!

2
★★★★★

This place may seem all nice and clean from their web site, and it is!!. I had a tour of their new location and I was VERY impressed! All the dogs are in THREE playareas, along with a HUGE outside garden!! The staff works with each dog with honest and sincere care Before sending your pooch visit other places; you'll see UOS is the best. They're the only LUXURY facilities; better than I live! Dogs are free to roam all day. Their facility is open 24 hours, you can log onto the internet and see dogs playing/sleeping cagefree anytime. They have an open door policy, with nothing to hide. At anytime during daycare you can pick your dog up early. This makes me feel better considering so many other daycares don't let you inside during daycare playtime. Remember dogs will be dogs; Urban Out Sitters treats them like royalty!

Pros: Huge, Clean, Full Service

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I've been going to UO for almost two years now. My dog Murphy is very mellow and weighs about 45lbs. Thank goodness Joseph lets her hang with the smaller dogs because all she likes to do is be petted and loved and doesn't like to rough house. If you need a good place that you can rely on and know when you're traveling that they're well taken care of, then you've found the place.

2
★★★★★

I've been going to UO for almost two years now. My dog Murphy is very mellow and weighs about 45lbs. Thank goodness Joseph lets her hang with the smaller dogs because all she likes to do is be petted and loved and doesn't like to rough house. If you need a good place that you can rely on and know when you're traveling that they're well taken care of, then you've found the place.

Pros: Friendly, Clean

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I have been to several place for my dog and have found no place to be as nice and home-like as Urban Outsitters. I was happy to hear they have 3 other locations opening, they must be doing something right. Checkout these guys, I'm sure you'll be as happy and we are.

2
★★★★★

I have been to several place for my dog and have found no place to be as nice and home-like as Urban Outsitters. I was happy to hear they have 3 other locations opening, they must be doing something right. Checkout these guys, I'm sure you'll be as happy and we are.

Pros: Great Location

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This place was a true breath of fresh air. It was very clean and kept.
There was a lot of staff, I counted 6, there to take care of the dogs.
I would suggest this place to all!

2
★★★★★

This place was a true breath of fresh air. It was very clean and kept.
There was a lot of staff, I counted 6, there to take care of the dogs.
I would suggest this place to all!

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I brought my 2 dogs to Urban for an extended period of time. The dogs came home smelling wonderful and looked well rested. I was so worried about the dogs but the staff was really great and even called ME in the UK to tell me that my pups were doing fine. I loved that! I hope this place continues to do good and will do what I can to help this business grow! ***** (thats 5 stars!)

2
★★★★★

I brought my 2 dogs to Urban for an extended period of time. The dogs came home smelling wonderful and looked well rested. I was so worried about the dogs but the staff was really great and even called ME in the UK to tell me that my pups were doing fine. I loved that! I hope this place continues to do good and will do what I can to help this business grow! ***** (thats 5 stars!)

Pros: Nice/Friendly, Open Late Hours, Good Price

Cons: None

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My dog goes to daycare here. The owners, Tom and Joe, and so responsive and reliable. It is such a relief to leave my dog here during the day knowing that they will be cared for lovingly. I trust all their dog walkers/sitters, but Anna, in particular is so sweet to the dogs. It is pricey, but it's the price you pay for peace of mind. Best of all - the place is so clean - no awful smell when you pick up the dogs! FYI as to the previous reviewer, UOS has an upstairs room for larger/more active dogs to romp and the downstairs (which is all you'll see if you pop your head in) is more for smaller dogs (like mine) that like to lounge around.

2
★★★★★

My dog goes to daycare here. The owners, Tom and Joe, and so responsive and reliable. It is such a relief to leave my dog here during the day knowing that they will be cared for lovingly. I trust all their dog walkers/sitters, but Anna, in particular is so sweet to the dogs. It is pricey, but it's the price you pay for peace of mind. Best of all - the place is so clean - no awful smell when you pick up the dogs! FYI as to the previous reviewer, UOS has an upstairs room for larger/more active dogs to romp and the downstairs (which is all you'll see if you pop your head in) is more for smaller dogs (like mine) that like to lounge around.

Pros: Cleanliness/hominess, friendly owners, reliable

Cons: None

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I viewed this daycare facility today after finding it on this site. All of the things people have said are correct! I thought this was where they lived, but it was where the dogs stayed! Fresh flowers, hot towels, web cameras, I LOVED IT! I've visited a few other day cares and they are n othing like Urban Outsitter not to mention the owners are super helpful. I'm a worried mom!

2
★★★★★

I viewed this daycare facility today after finding it on this site. All of the things people have said are correct! I thought this was where they lived, but it was where the dogs stayed! Fresh flowers, hot towels, web cameras, I LOVED IT! I've visited a few other day cares and they are n othing like Urban Outsitter not to mention the owners are super helpful. I'm a worried mom!

Pros: friendly, smells good!, Lots of staff

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This place is stunning. It honestly is the high-end luxury dog daycare money can buy. The staff and owners are the sweetest, they all go above and beyond. We brought are dog Murphy. She an older gal, Urban Out Sitters gave her the extra attention she needed.

2
★★★★★

This place is stunning. It honestly is the high-end luxury dog daycare money can buy. The staff and owners are the sweetest, they all go above and beyond. We brought are dog Murphy. She an older gal, Urban Out Sitters gave her the extra attention she needed.

Pros: Gorgeous, Immaculate, Quiet

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Just wanted to let everyone know that we found Urban Outsitters on this site and have usd them several times. We use the petsitting service and dog walking for Bella. They have been a great resource considering our crazy schedules.

If you need someone to care for your pets call Urban Outsitters.

2
★★★★★

Just wanted to let everyone know that we found Urban Outsitters on this site and have usd them several times. We use the petsitting service and dog walking for Bella. They have been a great resource considering our crazy schedules.

If you need someone to care for your pets call Urban Outsitters.

Pros: Bonded, Timely, Comforting

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My dog princess stayed st UOS over the holidays. What a wonderful experience. She has a special diet and needs her food prepared. I'm very high maintenance. Joe and Tom were very helpful and very accomidating to my, and my dogs needs.
Special people deserve special recognition!

2
★★★★★

My dog princess stayed st UOS over the holidays. What a wonderful experience. She has a special diet and needs her food prepared. I'm very high maintenance. Joe and Tom were very helpful and very accomidating to my, and my dogs needs.
Special people deserve special recognition!

Pros: All Good!

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My dog was very lonely all day until I found Urban Outsitters. I have a smaller dog that can't be in a large daycare. She gets to run around and play with all of her friends and then when she is ready she jumps on a couch and is able to take a nap. They limit the number of dogs during the day so that they have plenty running room. They also have a webcam system so you can see your dogs in action.

Make sure you go to all the events they have there. We had our dogs picture taken with Santa!

2
★★★★★

My dog was very lonely all day until I found Urban Outsitters. I have a smaller dog that can't be in a large daycare. She gets to run around and play with all of her friends and then when she is ready she jumps on a couch and is able to take a nap. They limit the number of dogs during the day so that they have plenty running room. They also have a webcam system so you can see your dogs in action.

Make sure you go to all the events they have there. We had our dogs picture taken with Santa!

Pros: Clean, Safe, Supervised

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This place is clean and safe. I highly suggest you bring your pets to their place!

2
★★★★★

This place is clean and safe. I highly suggest you bring your pets to their place!

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We are so grateful for all that UOS does to help us take care of our beagle, Lexi. We have been so pleased with all the services you've been providing to us over the past several months, from the dog walks and day care, to boarding. Lexi gets SO excited when we tell her its "time to go to doggy day care" as she really loves seeing you both and playing with the other doggies. Also, Lexi absolutely adores UOS' own Amber - she's the best!

We are also just so pleased with the home-like environment you have created for doggie day care and boarding. Lexi never comes home stressed out, just tuckered out! But most of all, we know that when our Lexi is with UOS, she is in capable, loving, caring arms.

2
★★★★★

We are so grateful for all that UOS does to help us take care of our beagle, Lexi. We have been so pleased with all the services you've been providing to us over the past several months, from the dog walks and day care, to boarding. Lexi gets SO excited when we tell her its "time to go to doggy day care" as she really loves seeing you both and playing with the other doggies. Also, Lexi absolutely adores UOS' own Amber - she's the best!

We are also just so pleased with the home-like environment you have created for doggie day care and boarding. Lexi never comes home stressed out, just tuckered out! But most of all, we know that when our Lexi is with UOS, she is in capable, loving, caring arms.

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Wonderful!! Boarded my puppy last week. They answered my questions regarding my puppy's behavior and sleeping patterns. Their staff was attentive and reassuring. I will return.

2
★★★★★

Wonderful!! Boarded my puppy last week. They answered my questions regarding my puppy's behavior and sleeping patterns. Their staff was attentive and reassuring. I will return.

 

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