Tomkinson Dodge

★★★☆☆
  • 929 Ave Of Autos

    Fort Wayne, IN 46804

    Map & Directions
  • 260-436-9000

3.0 2
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I purchased a Trailblazer from Thompkinson BMW in the FW 69 Automall just before Thanksgiving. It has been the worst purchase I have ever made. Within weeks of buying the vehicle (Dec.6) the passenger seatbelt broke. After trying to work with the Thompkinson service department to get the seatbelt fixed, I had to make phone calls, check on shipments and get the part after being handed off to a different service department. As of January 17th, the seatbelt is STILL broke.

The morning of Jan. 17th the SUV failed to start. After being promised by the salesmen that the vehicle was ??road ready? and came with a Powertrain Warranty we felt confident we were making a wise decision. Now I just feel duped. As the vehicle simply won??t START after been purchased around 2 months ago obviously a big problem was missed in the inspection they claim to put every vehicle they sell through. (NOTE: When in the process of buying the vehicle we discovered that the rear windshield wiper was broken, the rear brakes were at 32% and several rust spots were present. All of this was not mentioned until we asked for an inspection report. ASK FOR THAT REPORT OTHERWISE THEY WONT MENTION OTHER ISSUES.)

I talked with the manager there, Chris Cook. I was basically given a slew of excuses including ??we can??t predict when a vehicle will break down? which was offensive (I am not an idiot and well aware of that) they wouldn??t even LOOK at the vehicle without a ton of fees to see if the problem was covered in the Powertrain Warranty. Instead he offered to sell me an extended warranty that would NOT cover the current issue or do a new trade in. I would NEVER purchase another vehicle through Tomkinson Autoland ever again.
Another factor he mentioned that makes me wary to ever buy a vehicle through Tompkinson again was hid admission, ??If we paid for every break down that happened after the purchase of a vehicle here we wouldn??t be in business.? While I get his point it made me think?.how many other people are experiencing issues with vehicles purchased from them? And if there are so many that they ??wouldn??t be in business? why isn??t Tompkinson doing something about that issue?

2
★★☆☆☆

I purchased a Trailblazer from Thompkinson BMW in the FW 69 Automall just before Thanksgiving. It has been the worst purchase I have ever made. Within weeks of buying the vehicle (Dec.6) the passenger seatbelt broke. After trying to work with the Thompkinson service department to get the seatbelt fixed, I had to make phone calls, check on shipments and get the part after being handed off to a different service department. As of January 17th, the seatbelt is STILL broke.

The morning of Jan. 17th the SUV failed to start. After being promised by the salesmen that the vehicle was ??road ready? and came with a Powertrain Warranty we felt confident we were making a wise decision. Now I just feel duped. As the vehicle simply won??t START after been purchased around 2 months ago obviously a big problem was missed in the inspection they claim to put every vehicle they sell through. (NOTE: When in the process of buying the vehicle we discovered that the rear windshield wiper was broken, the rear brakes were at 32% and several rust spots were present. All of this was not mentioned until we asked for an inspection report. ASK FOR THAT REPORT OTHERWISE THEY WONT MENTION OTHER ISSUES.)

I talked with the manager there, Chris Cook. I was basically given a slew of excuses including ??we can??t predict when a vehicle will break down? which was offensive (I am not an idiot and well aware of that) they wouldn??t even LOOK at the vehicle without a ton of fees to see if the problem was covered in the Powertrain Warranty. Instead he offered to sell me an extended warranty that would NOT cover the current issue or do a new trade in. I would NEVER purchase another vehicle through Tomkinson Autoland ever again.
Another factor he mentioned that makes me wary to ever buy a vehicle through Tompkinson again was hid admission, ??If we paid for every break down that happened after the purchase of a vehicle here we wouldn??t be in business.? While I get his point it made me think?.how many other people are experiencing issues with vehicles purchased from them? And if there are so many that they ??wouldn??t be in business? why isn??t Tompkinson doing something about that issue?

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The service at Tomkinson, is very fast. You can usually call them, and within one day or two, they will have you an appointment. If you have problems, they can usually work you in the same day. It's nice because they have a lot of people working for them, so they are very fast. The only downside is the pricing is very expensive. You can get cheaper through a smaller place.

4
★★★★☆

The service at Tomkinson, is very fast. You can usually call them, and within one day or two, they will have you an appointment. If you have problems, they can usually work you in the same day. It's nice because they have a lot of people working for them, so they are very fast. The only downside is the pricing is very expensive. You can get cheaper through a smaller place.

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Message from Tomkinson Dodge

We offer a LIFETIME GUARANTEE on most new and used vehicle sold here. We also offer free maintenance on all new BMW's sold for the first 4 years and/or 50,000 miles. See dealer for details.

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