Sears

★☆☆☆☆

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Filene's Basement--CLOSED

426 Washington St Boston, GA

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Harvard Coop

3 Cambridge Ctr Cambridge, MA

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I brought my truck in for new tires. I was told it would take 2 hours which i think is excessive, but i went out to dinner to pass the time, so no big deal.

I come back 1.5 hours later to see how it is going, and i walk in on two teenage techs doing a "burnout" IN MY TRUCK right in the repair bay. There were numerous other techs just standing around watching. I couldn't believe it. Not one of the other techs tried to stop them, so it wasn't just one bad apple, ALL of them are worthless.

You know that WHEN they break something on your car they will just say it was like that when you brought it in and you are SOL.

I heard all the Sears horror stories about sheered lugs, wheels falling off, tires not filled with air etc... and i chose to give them a chance anyway. This kind of melicious recklessness and abuse of a customer vehicle i did not expect to see.

Avoid the Sears Auto Center in Dedham, MA at all cost.

OH and then they had the gaul to tell me that i should pay them another $400 for a new lower ball joint. Seriously?

1
★☆☆☆☆

I brought my truck in for new tires. I was told it would take 2 hours which i think is excessive, but i went out to dinner to pass the time, so no big deal.

I come back 1.5 hours later to see how it is going, and i walk in on two teenage techs doing a "burnout" IN MY TRUCK right in the repair bay. There were numerous other techs just standing around watching. I couldn't believe it. Not one of the other techs tried to stop them, so it wasn't just one bad apple, ALL of them are worthless.

You know that WHEN they break something on your car they will just say it was like that when you brought it in and you are SOL.

I heard all the Sears horror stories about sheered lugs, wheels falling off, tires not filled with air etc... and i chose to give them a chance anyway. This kind of melicious recklessness and abuse of a customer vehicle i did not expect to see.

Avoid the Sears Auto Center in Dedham, MA at all cost.

OH and then they had the gaul to tell me that i should pay them another $400 for a new lower ball joint. Seriously?

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I took my car in to get a new Battery. The car ran fine when I brought it in but I wanted a new battery before the winter. They told me that I needed a new alternator. I told them to only replace the battery. When I got in my car and put it in gear, it stalled, the alternator was gone. They had obviously did something to the car but I was forced to buy a new alternator from them. I asked for the old one back and they said I would have to pay a $67 core charge. I argued that there was no mention of this on the invoice and the manager, who was very rude, said that this was common knowledge in the auto repair industry.. Do not get your car fixed here....

1
★☆☆☆☆

I took my car in to get a new Battery. The car ran fine when I brought it in but I wanted a new battery before the winter. They told me that I needed a new alternator. I told them to only replace the battery. When I got in my car and put it in gear, it stalled, the alternator was gone. They had obviously did something to the car but I was forced to buy a new alternator from them. I asked for the old one back and they said I would have to pay a $67 core charge. I argued that there was no mention of this on the invoice and the manager, who was very rude, said that this was common knowledge in the auto repair industry.. Do not get your car fixed here....

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