Dhl Home SVC

★★★★★
  • 11585 Edmonston Rd

    Beltsville, MD 20705

    Map & Directions
  • 301-595-9005

About Dhl Home SVC

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  • Insurance

Insurance

Insurance
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I am no longer interested in having you install a new furnace and air conditioning system in my home that we discussed in my home on December 15, 2010. I appreciate the time you took to provide me a JOB ESTIMATE on December 15, 2010. Since I have not signed any contract with you I would also appreciate a refund the $6,400.00 to my Mastercard that you submitted on December 15, 2010. Your expediate attention to the matter of refunding $6,400.00 to my Mastercard would be greatly appreciated.

Kathleen J. O'Meara

1
★☆☆☆☆

I am no longer interested in having you install a new furnace and air conditioning system in my home that we discussed in my home on December 15, 2010. I appreciate the time you took to provide me a JOB ESTIMATE on December 15, 2010. Since I have not signed any contract with you I would also appreciate a refund the $6,400.00 to my Mastercard that you submitted on December 15, 2010. Your expediate attention to the matter of refunding $6,400.00 to my Mastercard would be greatly appreciated.

Kathleen J. O'Meara

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The outside unit would not turn on and I was told I had an electrical problem and needed an electrican. Thus, I requested an electrician, who jiggled the circuit breaker for the ac unit and it came on. I have contacted yet another experienced HVAC person who told me that the person from DHL should have checked the circuit breaker on the inside panel, not just the outside box next to the ac unit. I let the outside unit run from 7:30am-12:54pm before calling DHL to complain that warm air is still blowing from the ac unit. To this date and time, no one has returned my call.

2
★★★★☆

The outside unit would not turn on and I was told I had an electrical problem and needed an electrican. Thus, I requested an electrician, who jiggled the circuit breaker for the ac unit and it came on. I have contacted yet another experienced HVAC person who told me that the person from DHL should have checked the circuit breaker on the inside panel, not just the outside box next to the ac unit. I let the outside unit run from 7:30am-12:54pm before calling DHL to complain that warm air is still blowing from the ac unit. To this date and time, no one has returned my call.

on Service Magic

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They came as scheduled, diagnosed the problem, and came on a scheduled later date to repair the problem

2
★★★★☆

They came as scheduled, diagnosed the problem, and came on a scheduled later date to repair the problem

on Service Magic

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Did a great job at a reasonable price.

2
★★★★★

Did a great job at a reasonable price.

on Service Magic

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They were professional from submission to completion. They were courteous and completed the job in the time frame quoted. Our project went over budget by a small $200 and it was worth it. They cleaned up after each day and arrived on time. The lastday was longer and little more tedious but I was happy they were willing to stay to meet their deadline.

2
★★★★★

They were professional from submission to completion. They were courteous and completed the job in the time frame quoted. Our project went over budget by a small $200 and it was worth it. They cleaned up after each day and arrived on time. The lastday was longer and little more tedious but I was happy they were willing to stay to meet their deadline.

on Service Magic

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Excellent customer service. Delivered as promised. Went above and beyond expectations

2
★★★★★

Excellent customer service. Delivered as promised. Went above and beyond expectations

on Service Magic

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There were several initial mistakes made by the sales representative that colored my experience. I accepted the bid from DHL Home Services, but was charged an additional $340 because tax was not calculated on the job. In addition, I was told that there was a fee to use my credit card. I told the sales representative a problem that needed to be corrected with the flue. DHL's sales rep told me that his company would take care of the problem at no additional cost. On the day of installation, he told me that at a meeting concerning installation, it was determined that the problem could not be corrected. The new unit is noisier than expected

2
★★★★☆

There were several initial mistakes made by the sales representative that colored my experience. I accepted the bid from DHL Home Services, but was charged an additional $340 because tax was not calculated on the job. In addition, I was told that there was a fee to use my credit card. I told the sales representative a problem that needed to be corrected with the flue. DHL's sales rep told me that his company would take care of the problem at no additional cost. On the day of installation, he told me that at a meeting concerning installation, it was determined that the problem could not be corrected. The new unit is noisier than expected

on Service Magic

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We were particulary impressed with the representative who visited us, the salesman and the entire project was done expeditiously, and on time and we were thoroughly happy with this company.

2
★★★★★

We were particulary impressed with the representative who visited us, the salesman and the entire project was done expeditiously, and on time and we were thoroughly happy with this company.

on Service Magic

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From the first contact with DHL Home Services, it has been friendly and very professional. Their rep was courteous and, best of all, on time! I appreciated that he took the time to educate me about the workings of air conditioning units. No one has ever done that. He worked with me so that I could get the very best air conditioning unit within my budget. There was no pressure. I felt very comfortable with DHL Home Services and will recommend them to everyone. Keep up the great work.

2
★★★★★

From the first contact with DHL Home Services, it has been friendly and very professional. Their rep was courteous and, best of all, on time! I appreciated that he took the time to educate me about the workings of air conditioning units. No one has ever done that. He worked with me so that I could get the very best air conditioning unit within my budget. There was no pressure. I felt very comfortable with DHL Home Services and will recommend them to everyone. Keep up the great work.

on Service Magic

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I just happen to call DHL last for no apparent reason and the guy came over and was very knowledgeable about what I needed and what I had to do. even stated what companies would not even try to ask or what they would do to help solve my problem but he ask an even gave me a number where I could call an ask any other questions

2
★★★★★

I just happen to call DHL last for no apparent reason and the guy came over and was very knowledgeable about what I needed and what I had to do. even stated what companies would not even try to ask or what they would do to help solve my problem but he ask an even gave me a number where I could call an ask any other questions

on Service Magic

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gave me what I needed and some insite what other companies do not offer or would not bring up

2
★★★★★

gave me what I needed and some insite what other companies do not offer or would not bring up

on Service Magic

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Great very proffesional

2
★★★★★

Great very proffesional

on Service Magic

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Timely service, fair price. Troubleshot AC and Furnace problems, returned next dayu to install a new thermostat.

2
★★★★★

Timely service, fair price. Troubleshot AC and Furnace problems, returned next dayu to install a new thermostat.

on Service Magic

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They offered the best rates and warenty for their services. The installers took the time to explain everything to me and made sure I could work all components of the system.

2
★★★★★

They offered the best rates and warenty for their services. The installers took the time to explain everything to me and made sure I could work all components of the system.

on Service Magic

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Delivered as promised.

2
★★★★★

Delivered as promised.

on Service Magic

 

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