Budget Truck Rental

★★★☆☆
  • 785 Rockville Pike # F

    Rockville, MD 20852

    Map & Directions
  • 301-309-0176

About Budget Truck Rental

Hours
Mon. - Sun. 24 Hours

Automotive

Automotive
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3.0 2
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I made a Budget truck rental reservation with this shop one month prior to my moving date. The day before the move I physically appeared in the store to verify that we were good to go and that I could pick up the truck the next morning at 9 a.m. The manager assured me that everything was okay, to my face. The next morning, I appeared promptly at 9 a.m., only to have the manager tell me he had no trucks at all! To top it all off, he said that he warned me the day before that this might happen and that I should have made other plans! What??? I have never experienced this level of unprofessionalism and outright lying. I won't go into too much detail but he bravely got into my face (I am a 5'2" woman) and waved his fists at me while he screamed at me to get out of his store. I can whole heartedly verify the previous commenter's experience. Do yourself a favor and avoid this store and this manager like the plague. You can recognize the manager because he looks like a bad extra from an 1980's t.v. show--think heavy tan, open shirt with gold chain, greasy hair.

1
★☆☆☆☆

I made a Budget truck rental reservation with this shop one month prior to my moving date. The day before the move I physically appeared in the store to verify that we were good to go and that I could pick up the truck the next morning at 9 a.m. The manager assured me that everything was okay, to my face. The next morning, I appeared promptly at 9 a.m., only to have the manager tell me he had no trucks at all! To top it all off, he said that he warned me the day before that this might happen and that I should have made other plans! What??? I have never experienced this level of unprofessionalism and outright lying. I won't go into too much detail but he bravely got into my face (I am a 5'2" woman) and waved his fists at me while he screamed at me to get out of his store. I can whole heartedly verify the previous commenter's experience. Do yourself a favor and avoid this store and this manager like the plague. You can recognize the manager because he looks like a bad extra from an 1980's t.v. show--think heavy tan, open shirt with gold chain, greasy hair.

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We just wanted to explain our side of the story so that potential customers do not get misguided by this unfair review.

First of all, if the truck was returned after 24 hours, it is automatically charged for an extra day. We have no hand in this, these are Budget Truck rules. Even if the truck is returned overnight, if it is past 24 hours it is still to be charged. When somebody is rude on the phone, we do not have to put up with it especially if they obviously don't know what they're talking about.

As for the mailbox incident, we have security camera footage of this customer throwing papers around the store and being generally distruptive. And the police had to escort him out of the store. All of this is on camera and is welcome to be viewed.

We are a fair business with THOUSANDS of satisfied customers (including over a hundred mailbox clients), who have a much more diferent impression of our practices. You are welcome to contact us for references.

5
★★★★★

We just wanted to explain our side of the story so that potential customers do not get misguided by this unfair review.

First of all, if the truck was returned after 24 hours, it is automatically charged for an extra day. We have no hand in this, these are Budget Truck rules. Even if the truck is returned overnight, if it is past 24 hours it is still to be charged. When somebody is rude on the phone, we do not have to put up with it especially if they obviously don't know what they're talking about.

As for the mailbox incident, we have security camera footage of this customer throwing papers around the store and being generally distruptive. And the police had to escort him out of the store. All of this is on camera and is welcome to be viewed.

We are a fair business with THOUSANDS of satisfied customers (including over a hundred mailbox clients), who have a much more diferent impression of our practices. You are welcome to contact us for references.

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Message from Budget Truck Rental

1 Stop Pack-N-Ship is known as one of Montgomery County's premier packaging and shipping centers, and has been serving the area since 1982. We carry a complete line of packaging supplies, including all sizes of corrugated boxes, tape, labels, safety packaging and other items. We can also provide customized packaging and crates for your parcels, with pickup, packing and shipping services that are all available nationwide and worldwide. In addition,1 Stop Pack N Ship offer facsimile transmission services, enabling you or your business to transmit important information almost anywhere in world in a matter of seconds. In today's busy world, time and quick services have become very important to all of us. The courteous staff at 1 Stop Pack N Ship is happy to provide you with mailing services whether you're mailing one package or a whole truckload. Stop in soon and see why we are rapidly becoming this area's mail connection.



More about Budget Truck Rental

Shipping Packing Containers International Shipping Moving Courier Pick-up & Delivery Moving Supple Shipping Boxes Mailbox Copy/Print/Fax Business Services Office Supplies

 

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