Midnite Sun & Cruise

★★★☆☆
  • 2863 W Shore Dr

    Holland, MI 49424

    Map & Directions
  • 616-399-2320

About Midnite Sun & Cruise

Hours
Mon-Fri 8 am - 10 pm Sat 8 am - 8 pm Sun 11 am - 8 pm
3.0 5
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I love Midnite Sun & Cruise! Best tanning salon in the area :)

3
★★★★★

I love Midnite Sun & Cruise! Best tanning salon in the area :)

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Like all the other reviews on this business,beware of their deceitful practices. They make it a real hassle to cancel your contract and will continue to charge your account even after you do cancel. How ridiculous is the policy that you

3
★★★★★

Like all the other reviews on this business,beware of their deceitful practices. They make it a real hassle to cancel your contract and will continue to charge your account even after you do cancel. How ridiculous is the policy that you

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Aformentioned reviews cover most of it...
First, though I read the contract, the worker assured me that a total of 6 debits would be charged to my account In the end it was 8. When I called to speak with manager, the "contract" mantra was repeated (like recorded message) at least 18 times. The manager was not able to cite the contract stating that she was not "sure" about the specifics but matter at hand was, in fact, addressed in my "contract." Additionally the manager stated that she couldn't be held "responsible" for how workers explained the contract ie erroneous information would not be accounted for.
Also be ware that the staff is instructed to push credit packages and expensive lotion on each client-and they will say ANYTHING to push you into buying the extras (I have confronted them on contradictions and lies in the past) Often the experience is worse than visiting a used car lot or talking with a telemarketer

0
★☆☆☆☆

Aformentioned reviews cover most of it...
First, though I read the contract, the worker assured me that a total of 6 debits would be charged to my account In the end it was 8. When I called to speak with manager, the "contract" mantra was repeated (like recorded message) at least 18 times. The manager was not able to cite the contract stating that she was not "sure" about the specifics but matter at hand was, in fact, addressed in my "contract." Additionally the manager stated that she couldn't be held "responsible" for how workers explained the contract ie erroneous information would not be accounted for.
Also be ware that the staff is instructed to push credit packages and expensive lotion on each client-and they will say ANYTHING to push you into buying the extras (I have confronted them on contradictions and lies in the past) Often the experience is worse than visiting a used car lot or talking with a telemarketer

Pros: Many locations

Cons: Terrible customer service, dim bulbs, long lines

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I wish I could say something good about Midnite Sun and Cruise because I really did enjoy tanning there in the middle of winter when all is gloom and doom in western Michigan.

What I didn't enjoy was their miscommunication about cancellation policies for the Sun Club Membership. Their policy and "fine print" is deliberately confusing so that you will end up paying more than what you initially understand you will. For me, "six automatic payments" and "easy cancellation" led to me sending two certified return receipt letters requesting cancellation after my obligations were up ($5 dollars for each letter), several phone calls and run-arounds with "friendly" corporate employees explaining to me that even though my membership agreement contract says that I must have six automatic payments withdrawn to fulfill my membership, actually I have to have seven automatic payments withdrawn because my membership is canceled in the month I request cancellation. Well, that would fine and logical, except for that I was charged my seventh auto-payment in October, even though I sent a signed and dated later (with a return receipt) in September, as instructed, to have it canceled.

Apparently, it's in my contract.

I don't recommend tanning with Midnite Sun and Cruise unless you plan on spending a lot of money to extricate yourself from their corporate protocol. I didn't even get into all the other money I spent because the actual specifications of my plan were inaccurately described to me ("You'll receive an additional 300 points a month to spend on premium tanning beds." - No, actually that's 300 points total at the beginning of your membership, so if you want to tan in non-crappy beds, you'll have to pay tons more money.)

Just tan in places that don't require a contract, where you can pay a la carte for services. That's real freedom of choice.

0
★☆☆☆☆

I wish I could say something good about Midnite Sun and Cruise because I really did enjoy tanning there in the middle of winter when all is gloom and doom in western Michigan.

What I didn't enjoy was their miscommunication about cancellation policies for the Sun Club Membership. Their policy and "fine print" is deliberately confusing so that you will end up paying more than what you initially understand you will. For me, "six automatic payments" and "easy cancellation" led to me sending two certified return receipt letters requesting cancellation after my obligations were up ($5 dollars for each letter), several phone calls and run-arounds with "friendly" corporate employees explaining to me that even though my membership agreement contract says that I must have six automatic payments withdrawn to fulfill my membership, actually I have to have seven automatic payments withdrawn because my membership is canceled in the month I request cancellation. Well, that would fine and logical, except for that I was charged my seventh auto-payment in October, even though I sent a signed and dated later (with a return receipt) in September, as instructed, to have it canceled.

Apparently, it's in my contract.

I don't recommend tanning with Midnite Sun and Cruise unless you plan on spending a lot of money to extricate yourself from their corporate protocol. I didn't even get into all the other money I spent because the actual specifications of my plan were inaccurately described to me ("You'll receive an additional 300 points a month to spend on premium tanning beds." - No, actually that's 300 points total at the beginning of your membership, so if you want to tan in non-crappy beds, you'll have to pay tons more money.)

Just tan in places that don't require a contract, where you can pay a la carte for services. That's real freedom of choice.

Pros: Clean facilities

Cons: Contract agreement problems, staff is too perky, more expensive than it initially appears.

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I wouldn't go to midnite sun & cruise ever again. when you go there you have to sign up for a package, and you have to keep the package for 6 months. They do not tell you you need to keep it for that long, and they will keep taking money out no matter what. I wouldnt ever sugguest going there to anyone. They are a horrible company that cares about money and thats it. They also make you send a letter to cancel your account, you can't do it any other way. I hate this company.

0
★☆☆☆☆

I wouldn't go to midnite sun & cruise ever again. when you go there you have to sign up for a package, and you have to keep the package for 6 months. They do not tell you you need to keep it for that long, and they will keep taking money out no matter what. I wouldnt ever sugguest going there to anyone. They are a horrible company that cares about money and thats it. They also make you send a letter to cancel your account, you can't do it any other way. I hate this company.

Cons: horrible staff

Message from Midnite Sun & Cruise

Offering single sessions, weekly unlimited, monthly unlimited and yearly unlimited packages.

Stop by for a tour and we will help you select the best value for your needs.

Featuring: High Pressure Tanning, Medium Pressure Tanning, Low Pressure Tanning, Spray Tanning, Sunless Tanning, Mystic Tanning, Red Light Skin Rejuvenation Therapy; UVA; UVB; Vitamin D



More about Midnite Sun & Cruise

Stop by any of our 15 West Michigan locations and tan all you can for one low price per month! For exclusive offers, text GET TAN to 25827 - opt out anytime.

 

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