PETSMART

★★★★★
Find all of your pet supplies at your neighborhood PetSmart store.
  • 2430 Walnut St

    Cary, NC 27518

    Map & Directions

Pets & Animals

Pets & Animals
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5.0 7
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I do not recommend Banfield for cherry eye surgery. Without our consent or knowledge, an intern, rather than a doctor, operated on our dog. The eye is now worse than it was prior to the surgery. Banfield admitted something went wrong and

3
★★★★★

I do not recommend Banfield for cherry eye surgery. Without our consent or knowledge, an intern, rather than a doctor, operated on our dog. The eye is now worse than it was prior to the surgery. Banfield admitted something went wrong and

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Do not take your pet anywhere near this horrible store for grooming! They shaved my dog so close on her fanny that she was cut and had an awful infection for two weeks. Over $300 later, the price their Banfield Pet hospital charged me to

3
★★★★★

Do not take your pet anywhere near this horrible store for grooming! They shaved my dog so close on her fanny that she was cut and had an awful infection for two weeks. Over $300 later, the price their Banfield Pet hospital charged me to

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I had a great experience at the Pet Hotel inside Petsmart! Vanessa was very sweet and accommodating to my nervous needs! Roxy did not return stressed out and I feel as though she had an honestly relaxing stay. Upon my arrival to pick her

3
★★★★★

I had a great experience at the Pet Hotel inside Petsmart! Vanessa was very sweet and accommodating to my nervous needs! Roxy did not return stressed out and I feel as though she had an honestly relaxing stay. Upon my arrival to pick her

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DO NOT USE THE GROOMERS AT THIS LOCATION! I was treated very rudely by the grooming staff, and when I went back to complain to the store's manager, he didn't care. I told him I would not shop or use the groomer's at this location, and that

3
★★★★★

DO NOT USE THE GROOMERS AT THIS LOCATION! I was treated very rudely by the grooming staff, and when I went back to complain to the store's manager, he didn't care. I told him I would not shop or use the groomer's at this location, and that

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I have been to this location many times and haven't seen what the first reviewer was talking about. I was third in line and they called for another checkout person. The last time there were 3 check out people so I walked right up.

I like that I can do so many things for my dog at one location. They have supplies, a vet, dog hotel, dog training classes and grooming. I can drop my dog off at the hotel and then have her groomed before I pick her up.

2
★★★★★

I have been to this location many times and haven't seen what the first reviewer was talking about. I was third in line and they called for another checkout person. The last time there were 3 check out people so I walked right up.

I like that I can do so many things for my dog at one location. They have supplies, a vet, dog hotel, dog training classes and grooming. I can drop my dog off at the hotel and then have her groomed before I pick her up.

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The Cary location is always busy. Not too surprising considering it is in crossroads, but there is no getting in and out. Check out lines are always busy, they have multiple registers but at the most only use 1-2. Staff is alright, somewhat friendly, but gives bad advice. I took my water in to be tested for my aquarium (the PH and ammonium levels were off), and the person helping me told me to do a water change with bottled water. I have been to a professional fish store and they have never told me to purchase costly bottled water for my fish tank. That is not the first time someone in the fish department has given me bad advice.

Pro: Convenient location, good selection of pet items
Con: Hire some more cashiers

0
★☆☆☆☆

The Cary location is always busy. Not too surprising considering it is in crossroads, but there is no getting in and out. Check out lines are always busy, they have multiple registers but at the most only use 1-2. Staff is alright, somewhat friendly, but gives bad advice. I took my water in to be tested for my aquarium (the PH and ammonium levels were off), and the person helping me told me to do a water change with bottled water. I have been to a professional fish store and they have never told me to purchase costly bottled water for my fish tank. That is not the first time someone in the fish department has given me bad advice.

Pro: Convenient location, good selection of pet items
Con: Hire some more cashiers

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Wonderful, friendly, knowledgeable employees!!! The people there know a lot about various animals and the care required for the animals. Do not hesitate to ask one of the associates anything. It's a GREAT place to shop!!! Thanks to all of you who work there and make it a great place for me (AND my dog) to shop!

2
★★★★★

Wonderful, friendly, knowledgeable employees!!! The people there know a lot about various animals and the care required for the animals. Do not hesitate to ask one of the associates anything. It's a GREAT place to shop!!! Thanks to all of you who work there and make it a great place for me (AND my dog) to shop!

Pros: Great selection, Great Hours, Friendly Staff

 

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