Cowan Tire Of Rutherfordton

★★★☆☆
  • 680 S Main St

    Rutherfordton, NC 28139

    Map & Directions
  • 828-287-3181

About Cowan Tire Of Rutherfordton

Hours
Mon-Fri 8am-5:30pm, Sat 8am-1pm

Automotive

Automotive
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I have had great service and always have been treated fairly and with respect. I found the prices to be competitive and would recommend Cowan Tire.

5
★★★★★

I have had great service and always have been treated fairly and with respect. I found the prices to be competitive and would recommend Cowan Tire.

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Never Buy Tires Here!!

Oh lets see... I bought 2 Fierce tires for around $360 from these "tire technicians" lol. To start, the day after I had these tires put on, 17 miles later, one of them came slam off my rim!! Naturally when i had my car towed there the next morning, they tried to say "I'm sure you hit something in the road but since you just got these a few weeks ago..." NO!! Try less than 24 hours, which he was perfectly aware of but since there were other customers sitting there he didnt want them to know how incompetent they are. So after telling me the only way they could replace it for "free" was if I purchased the road hazard on each one, I purchased it. Well, within just a few days I noticed that the other tire they put on was low, I know sometimes when the weather changes you can lose tire pressure also so I put air in it. Maybe a week passed and the tire was almost flat again so again I put air in it, well of course in a matter of a few weeks I was having to put air in it everyday on my way to work. I picked my daughter up from school and low & behold its flat again. I went to put air in it and it would not hold. It just so happens I was less than 4 miles from cowans. I drove it straight to them thinking its ok since i purchased this road hazard protection and these are "new tires" under warranty. Little did I know they were going to charge me $59.09!! Now granted, I know I should've immediately taken my car back when it leaked the 1st time to have them check it but I work, have a 10 yr old & have an extremely busy schedule. Had I known the outcome of course I would've taken the time to stop by their shop and have them fix something that shouldve been done right the 1st time!! I dont get why when we purchase a product/service, why cant we expect it to be put on correctly and work properly? And when it is defective because of their human error, why does the customer have to pay for their mistakes?!?! I DO NOT RECOMMEND THIS BUSINESS TO ANYONE!!

1
★☆☆☆☆

Never Buy Tires Here!!

Oh lets see... I bought 2 Fierce tires for around $360 from these "tire technicians" lol. To start, the day after I had these tires put on, 17 miles later, one of them came slam off my rim!! Naturally when i had my car towed there the next morning, they tried to say "I'm sure you hit something in the road but since you just got these a few weeks ago..." NO!! Try less than 24 hours, which he was perfectly aware of but since there were other customers sitting there he didnt want them to know how incompetent they are. So after telling me the only way they could replace it for "free" was if I purchased the road hazard on each one, I purchased it. Well, within just a few days I noticed that the other tire they put on was low, I know sometimes when the weather changes you can lose tire pressure also so I put air in it. Maybe a week passed and the tire was almost flat again so again I put air in it, well of course in a matter of a few weeks I was having to put air in it everyday on my way to work. I picked my daughter up from school and low & behold its flat again. I went to put air in it and it would not hold. It just so happens I was less than 4 miles from cowans. I drove it straight to them thinking its ok since i purchased this road hazard protection and these are "new tires" under warranty. Little did I know they were going to charge me $59.09!! Now granted, I know I should've immediately taken my car back when it leaked the 1st time to have them check it but I work, have a 10 yr old & have an extremely busy schedule. Had I known the outcome of course I would've taken the time to stop by their shop and have them fix something that shouldve been done right the 1st time!! I dont get why when we purchase a product/service, why cant we expect it to be put on correctly and work properly? And when it is defective because of their human error, why does the customer have to pay for their mistakes?!?! I DO NOT RECOMMEND THIS BUSINESS TO ANYONE!!

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Business Response:

We've tried to search our records to find a match to the person/purchase in this review, but can't find one. If this person will call/contact me I will personally address their concerns and do my best to make them happy - our customers are our reason to open our doors each day! sallie@cowantire.com or 828-245-1201 and ask for Sallie.

Message from Cowan Tire Of Rutherfordton

" We give you miles of smiles :) "





More about Cowan Tire Of Rutherfordton

" We give you miles of smiles :) " We're your one-stop vehicle care center: All major tire brands, oil changes, scheduled maintenance, check engine light, state-of-the-art alignment, brakes, a/c, repairs, diagnostics, state inspection, ... We give a 2year/24,000 mile national warranty on our work - you can feel confident you're in good hands. Early bird drop-off, vehicle pickup and drop off available. Credit cards accepted and financing available. Enjoy WiFi and locally roasted coffee in our comfy customer lounge. Our Rutherfordton location was the first LEED registered building in the county! We're green - let us tell you all the ways.

 

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