DF Richard Energy

★★☆☆☆
  • 124 Broadway

    Dover, NH 03820

    Map & Directions
  • 603-742-2020

2.3333 3
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What a crock of poo this company is. Installed a propane tank for a gas fireplace and automatically came out and filled it back up when the price of gas was the highest and billed without authorization of any kind. Then they gave a bunch of false reasons. When the guy came out to remove the tank he almost damaged our outer wall. These guys are the most expensive in the area and have the worst plans or customer service. Lesson learned.

1
★☆☆☆☆

What a crock of poo this company is. Installed a propane tank for a gas fireplace and automatically came out and filled it back up when the price of gas was the highest and billed without authorization of any kind. Then they gave a bunch of false reasons. When the guy came out to remove the tank he almost damaged our outer wall. These guys are the most expensive in the area and have the worst plans or customer service. Lesson learned.

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DF Richard as been my propane delivery company for over 10 years. I have always been able to count on them for prompt and reliable service, whether I've needed a delivery, furnace cleaned or gas stove hooked up, they've been prompt, friendly and affordable. What I appreciate most is that when I call an actual human being picks up the phone! You can't say that about many businesses these days.

5
★★★★★

DF Richard as been my propane delivery company for over 10 years. I have always been able to count on them for prompt and reliable service, whether I've needed a delivery, furnace cleaned or gas stove hooked up, they've been prompt, friendly and affordable. What I appreciate most is that when I call an actual human being picks up the phone! You can't say that about many businesses these days.

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I hired DF Richard to install a water heater about 6 months ago. Come to find out, months later when I had a different company come in to do some plumbing,(DF Richards customer service was terrible and not returning calls) that the job was not done to code, not even close. The inspector had a laundry list of violations and SAFETY issues! The final straw was finding out they did not even pull a permit for the job! I was disgusted that I hired a so called professional company to do a job right and they cut corners that put me and my family at risk. They claimed that they would make it right. By that they sent a check for $150, and a meek apology hoping I would just go away. A technician did come back to fix the violations that were not already rectified by the previous plumber, but I have still not heard back about a final inspection and doubt I will. Its not worth fighting with them in court, although Id like to for putting my family in danger with shoddy work. Please beware of this company before you deal with them, and if you have in the past, I urge you to call the state inspector to verify they had the appropriate permits and inspections. My only consolation is that the inspector assured me that they would be fined and reprimanded for their work.

1
★☆☆☆☆

I hired DF Richard to install a water heater about 6 months ago. Come to find out, months later when I had a different company come in to do some plumbing,(DF Richards customer service was terrible and not returning calls) that the job was not done to code, not even close. The inspector had a laundry list of violations and SAFETY issues! The final straw was finding out they did not even pull a permit for the job! I was disgusted that I hired a so called professional company to do a job right and they cut corners that put me and my family at risk. They claimed that they would make it right. By that they sent a check for $150, and a meek apology hoping I would just go away. A technician did come back to fix the violations that were not already rectified by the previous plumber, but I have still not heard back about a final inspection and doubt I will. Its not worth fighting with them in court, although Id like to for putting my family in danger with shoddy work. Please beware of this company before you deal with them, and if you have in the past, I urge you to call the state inspector to verify they had the appropriate permits and inspections. My only consolation is that the inspector assured me that they would be fined and reprimanded for their work.

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