Moon Valley Nurseries

★☆☆☆☆
For the best trees on Earth go straight to the Moon!
  • 7375 Tule Springs Rd

    Las Vegas, NV 89131

    Map & Directions
  • 702-358-0831

Home & Garden

Home & Garden
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Reasons:

1, The AD says they will free planting, but actually they add the planting fee to the price. For example, 15gal palm tree, the charge $50 for planting. But the landscape company just charge $30.

2, They charge $100 for delivery. But Star Nursery just need $45 for delivery.

3, Same tree and size will cost more 30-50% than Star Nursery.

4, They charge 15% cancellation fee even though they didn't delivery. And, they did not tell you this detail when you purchased, the seller just let you sign the paper in a hurry.

5, They don't refund your cash even though you paid cash. You have to wait 1-2 weeks to get the check on mail.

1
★☆☆☆☆

Reasons:

1, The AD says they will free planting, but actually they add the planting fee to the price. For example, 15gal palm tree, the charge $50 for planting. But the landscape company just charge $30.

2, They charge $100 for delivery. But Star Nursery just need $45 for delivery.

3, Same tree and size will cost more 30-50% than Star Nursery.

4, They charge 15% cancellation fee even though they didn't delivery. And, they did not tell you this detail when you purchased, the seller just let you sign the paper in a hurry.

5, They don't refund your cash even though you paid cash. You have to wait 1-2 weeks to get the check on mail.

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Recently purchased a tree from Moon Valley Nursery on a Friday and cancelled the order the next day, Saturday. The beligerent salesperson told me they would then charge me a 15% cancellation fee and when I complained they stated, "the reason they had already paid their salesperson and the laborers that hadn't even planted or delivered the tree yet. Delivery scheduled for the following Tuesday. Now you have got to laugh at this feeble excuse for keeping over $62.00 while losing a customer for good and a future legal battle. Now why did I cancel the order? The salesperson repeatedly belittled Star Nursery which raised red flags to us so we went to Star Nursery on Satuday and purchased the same type and size tree for 1/5 the cost. Yes we saved over 370.00 dollars not cents. Yes we have Star Nursery delivering the tree but we are planting it so you can ask yourself, does it cost $370.00 to plant one tree?
Don't do business with them unless you have lots of money to squander. I still am amazed at how they are willing to lose customers with bad publicity for a meager 15% cancellation fee. That alone should tell you something about their policies and standards.

0
★☆☆☆☆

Recently purchased a tree from Moon Valley Nursery on a Friday and cancelled the order the next day, Saturday. The beligerent salesperson told me they would then charge me a 15% cancellation fee and when I complained they stated, "the reason they had already paid their salesperson and the laborers that hadn't even planted or delivered the tree yet. Delivery scheduled for the following Tuesday. Now you have got to laugh at this feeble excuse for keeping over $62.00 while losing a customer for good and a future legal battle. Now why did I cancel the order? The salesperson repeatedly belittled Star Nursery which raised red flags to us so we went to Star Nursery on Satuday and purchased the same type and size tree for 1/5 the cost. Yes we saved over 370.00 dollars not cents. Yes we have Star Nursery delivering the tree but we are planting it so you can ask yourself, does it cost $370.00 to plant one tree?
Don't do business with them unless you have lots of money to squander. I still am amazed at how they are willing to lose customers with bad publicity for a meager 15% cancellation fee. That alone should tell you something about their policies and standards.

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