St Ann's Community

★☆☆☆☆
St. Ann's Community provides the complete range of services for older adults. As one of our residents, you will always have priority access to multiple lifestyle and care options, even when your needs change.
  • 1500 Portland Ave

    Webster, NY 14580

    Map & Directions
  • 585-697-6500

About St Ann's Community

Categories
  • Vocational Rehabilitation Services
  • Rehabilitation Hospitals
Hours
Monday: 06:30 AM - 09:30 PM
Tuesday: 06:30 AM - 09:30 PM
Wednesday: 06:30 AM - 09:30 PM
Thursday: 06:30 AM - 09:30 PM
Friday: 06:30 AM - 09:30 PM
Saturday: 06:30 AM - 09:30 PM
Sunday: 06:30 AM - 09:30 PM
1.0 1
Hi! Sign in to let us know how St Ann's Community was?
Write a Review
.

My experience concerns the nursing home, NOT the rehabilitation section, the Heritage or Chapel Oaks...

IF unfortunately you have to have to move up to one of the skilled nursing floors at St Ann's for ??custodial care?? it's a completely different world:

The VERY FIRST THING they tell you during your first day ??briefing? is the skilled staff floor is not like downstairs on rehab. The ratio of aids to patients is minimum. They IMMEDIATELY take the defensive position for when things happen. We learned quickly from talking with other families: there is never anyone around! VERY short staffed. Patients in parked in wheelchairs for hours at a time. RN's spread thin over different floors. Many of the LPNs dispensing meds work double shifts in a row creating callous zombie-like workers (that should be illegal) ..they dispense their drugs then disappear.

The aides float around to different floors picking up extra shifts and covering for attrition so there is no consistency as to who you aide is.
Everything is a bother for the staff. My parent learns now to lie quietly in soiled diapers rather than make a fuss and complain how rough some are. The BLAME GAME there is actually comical when you do find someone to talk to about an issue (diapers, no liquid available, long dirty fingernails, spilled food tray)
Most of the aides obviously hate their job and it shows (note: a couple are great) They are underpaid and overworked. We found it??s best not to rely on them for ANYTHING. I can't tell you how many times we come in to find our loved one slumped in the chair ?? unable to move. Covered in spilled food (even tho assistance is on the orders to be there for feeding).

We felt it necessary to go there EVERY DAY to look out for him. The policy is to turn the patient every two hours. This simply does not happen. I??m there. ..alot. I return after several hours to find in the position is exactly the same as when I left ? and in the same diapers ( then see the blame game mentioned above start up)

All this for $420/day.

plus side: very clean, excellent food, caring MDs

1
★☆☆☆☆

My experience concerns the nursing home, NOT the rehabilitation section, the Heritage or Chapel Oaks...

IF unfortunately you have to have to move up to one of the skilled nursing floors at St Ann's for ??custodial care?? it's a completely different world:

The VERY FIRST THING they tell you during your first day ??briefing? is the skilled staff floor is not like downstairs on rehab. The ratio of aids to patients is minimum. They IMMEDIATELY take the defensive position for when things happen. We learned quickly from talking with other families: there is never anyone around! VERY short staffed. Patients in parked in wheelchairs for hours at a time. RN's spread thin over different floors. Many of the LPNs dispensing meds work double shifts in a row creating callous zombie-like workers (that should be illegal) ..they dispense their drugs then disappear.

The aides float around to different floors picking up extra shifts and covering for attrition so there is no consistency as to who you aide is.
Everything is a bother for the staff. My parent learns now to lie quietly in soiled diapers rather than make a fuss and complain how rough some are. The BLAME GAME there is actually comical when you do find someone to talk to about an issue (diapers, no liquid available, long dirty fingernails, spilled food tray)
Most of the aides obviously hate their job and it shows (note: a couple are great) They are underpaid and overworked. We found it??s best not to rely on them for ANYTHING. I can't tell you how many times we come in to find our loved one slumped in the chair ?? unable to move. Covered in spilled food (even tho assistance is on the orders to be there for feeding).

We felt it necessary to go there EVERY DAY to look out for him. The policy is to turn the patient every two hours. This simply does not happen. I??m there. ..alot. I return after several hours to find in the position is exactly the same as when I left ? and in the same diapers ( then see the blame game mentioned above start up)

All this for $420/day.

plus side: very clean, excellent food, caring MDs

Was this review helpful to you?
Ratings_icons Ratings_icons

More about St Ann's Community

St. Ann’s Community is well-known in Rochester for giving older adults truly exceptional care. We offer 24-hour skilled nursing care to residents who enjoy private rooms on a beautiful campus in Northeast Rochester.

 

Wait, you're the expert.

If you've been to or used St Ann's Community, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review