Crane's Towing Inc

★☆☆☆☆

About Crane's Towing Inc

Categories
  • Towing & Wrecking

Automotive

Automotive
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Left me stranded. Accident, stranded on side of road in PA on the way home to Corning area. Talked with their dispatcher who gave a price and said a truck was on the way. Talked with driver when he was about 30 mi away. He was having engine probs with their truck but assured me they were sending another truck to aid him and pick me up. Half hour later (3 AM, rainy night, rural PA) call from the "boss" telling me they were not coming. Job cost them too much already, he was sending aid to his broken truck but they would not come further to pick me up. Reminded him I was in rural area with intermittent cell coverage, middle of night, steady rain, nobody to call. Not his problem, call 911 if I needed help. No offer to come later, refer me to different tow company...nothing. Had waited all night in rain for the help promised by their dispatcher and driver! Obviously, I do not recommend them...would have been fine if they said in the beginning they could not come...but to promise service, leave me waiting all night on side of road, and then tell me I am on my own....very poor service! They certainly don't care about service to their customers.

1
★☆☆☆☆

Left me stranded. Accident, stranded on side of road in PA on the way home to Corning area. Talked with their dispatcher who gave a price and said a truck was on the way. Talked with driver when he was about 30 mi away. He was having engine probs with their truck but assured me they were sending another truck to aid him and pick me up. Half hour later (3 AM, rainy night, rural PA) call from the "boss" telling me they were not coming. Job cost them too much already, he was sending aid to his broken truck but they would not come further to pick me up. Reminded him I was in rural area with intermittent cell coverage, middle of night, steady rain, nobody to call. Not his problem, call 911 if I needed help. No offer to come later, refer me to different tow company...nothing. Had waited all night in rain for the help promised by their dispatcher and driver! Obviously, I do not recommend them...would have been fine if they said in the beginning they could not come...but to promise service, leave me waiting all night on side of road, and then tell me I am on my own....very poor service! They certainly don't care about service to their customers.

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