Justin's Brake Team

★★★★☆
  • 4125 SE 82nd Ave

    Portland, OR 97266

    Map & Directions
  • 503-719-5200

About Justin's Brake Team

Hours
Monday - Saturday 8:00 AM - 6:00 PM; Sunday 9:00 AM - 5:00 PM

Automotive

Automotive
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Brake Team, what a joke. We took our Nissan Sentra here and were quoted almost 800 dollars to fix the brakes and was told that would be a 'bandaid fix' for the issues it had.\n\nI almost choked when I was told this, we left and looked up the parts for ourselves and was able to get every single part we needed to fix everything they told us was wrong for under 250 bucks. We fixed the front brakes ourselves, when we bled the brakes there was what looked like motor oil in the brake fluid which, although I cannot prove it, I would not doubt that brake teams 'mechanics' might have put in there to nickle and dime us.\n\nWe ended up taking the parts for the rear brakes into Midas on 82nd ave and they repaired them for us for an hour worth of labor and that includes a full brake flush and fluid fill. AVOID THESE SCAM ARTISTS AT ALL COSTS! They are horrible, Take your car to Midas on 82nd Ave instead (surprisingly near another brake team on 82nd ave as well) you might end up paying a little more (although by brake teams standards it will be the same cost, maybe cheaper) but the work will be done by ASE certified mechanics, the parts will be higher quality and Joe and Mark who are the managers at this Midas will not screw you around and make you buy parts you don't need.

0
★☆☆☆☆

Brake Team, what a joke. We took our Nissan Sentra here and were quoted almost 800 dollars to fix the brakes and was told that would be a 'bandaid fix' for the issues it had.\n\nI almost choked when I was told this, we left and looked up the parts for ourselves and was able to get every single part we needed to fix everything they told us was wrong for under 250 bucks. We fixed the front brakes ourselves, when we bled the brakes there was what looked like motor oil in the brake fluid which, although I cannot prove it, I would not doubt that brake teams 'mechanics' might have put in there to nickle and dime us.\n\nWe ended up taking the parts for the rear brakes into Midas on 82nd ave and they repaired them for us for an hour worth of labor and that includes a full brake flush and fluid fill. AVOID THESE SCAM ARTISTS AT ALL COSTS! They are horrible, Take your car to Midas on 82nd Ave instead (surprisingly near another brake team on 82nd ave as well) you might end up paying a little more (although by brake teams standards it will be the same cost, maybe cheaper) but the work will be done by ASE certified mechanics, the parts will be higher quality and Joe and Mark who are the managers at this Midas will not screw you around and make you buy parts you don't need.

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This store was at one time a very good place to get work done but that was due to a great GM jake who has left. The place now is dirty quotes are not acurate, they want to charge for parts that are not needed. My car was damaged with the hoist because the clearance was not checked before lifting it and the lock nut for the wheels was broken because they put it on to tight after inspecting the breaks. I will never go this location again unless they get a new GM to run it.

0
★☆☆☆☆

This store was at one time a very good place to get work done but that was due to a great GM jake who has left. The place now is dirty quotes are not acurate, they want to charge for parts that are not needed. My car was damaged with the hoist because the clearance was not checked before lifting it and the lock nut for the wheels was broken because they put it on to tight after inspecting the breaks. I will never go this location again unless they get a new GM to run it.

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I would recommend digging a little deeper into their reviews. This ballot box seems to be stuffed by ""fans"" of brake team. They have smooth friendly employees to pull off the bait and switch brake job. You will end up paying way more money than discussed, wait way longer than expected and not even end up with what you need. Better to go somewhere that gives you an honest estimate from the beginning. Even if it's higher you'll pay a lot less in the long run and not have to keep going in.

0
★☆☆☆☆

I would recommend digging a little deeper into their reviews. This ballot box seems to be stuffed by ""fans"" of brake team. They have smooth friendly employees to pull off the bait and switch brake job. You will end up paying way more money than discussed, wait way longer than expected and not even end up with what you need. Better to go somewhere that gives you an honest estimate from the beginning. Even if it's higher you'll pay a lot less in the long run and not have to keep going in.

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Great service. Helpful staff that was patient with my financial needs and concerns. They worked faster than expected. Jeffery was the main contact that I dealt with and he was very courteous in dealing with me. Good customer service. They replaced my front calipers and rotors and brakes and then replaced my back brakes. Very quick service. Good job.

2
★★★★★

Great service. Helpful staff that was patient with my financial needs and concerns. They worked faster than expected. Jeffery was the main contact that I dealt with and he was very courteous in dealing with me. Good customer service. They replaced my front calipers and rotors and brakes and then replaced my back brakes. Very quick service. Good job.

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Brake Team has always done an outstanding job on my car with great pricing for their services!! They fixed my car when it was broken down and it costed 1/3 of what I thought it was going cost! They have very reasonable costs for synthetic oil changes and very friendly staff to work with!I would definitely recommend Brake Team to anybody I know!

5
★★★★★

Brake Team has always done an outstanding job on my car with great pricing for their services!! They fixed my car when it was broken down and it costed 1/3 of what I thought it was going cost! They have very reasonable costs for synthetic oil changes and very friendly staff to work with!I would definitely recommend Brake Team to anybody I know!

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.

Excellent service. A big man used to take great care of my vehicle but he is no longer at this location. However, Jason the gentleman I met earlier today was very quick to respond and I felt like I was treated as family there. In all this has continued to be an enjoyable experience.

2
★★★★★

Excellent service. A big man used to take great care of my vehicle but he is no longer at this location. However, Jason the gentleman I met earlier today was very quick to respond and I felt like I was treated as family there. In all this has continued to be an enjoyable experience.

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I went into the Brake Team Milwaukee office to inquire about oil changes and cost. They answered all the questions I had, gave me an estimated time to come in, and we're overall customer oriented. Currently, I am unemployed and your service team was willing to offer me a free oil change. This will greatly help my finances and I have not found this type of customer service of loyalty to helping those in need anywhere else. I will definitely return to this company to this company to have any other service applied to my vehicle when I am employed again. Thank you for keeping my car running during a time I really need it to function.

2
★★★★★

I went into the Brake Team Milwaukee office to inquire about oil changes and cost. They answered all the questions I had, gave me an estimated time to come in, and we're overall customer oriented. Currently, I am unemployed and your service team was willing to offer me a free oil change. This will greatly help my finances and I have not found this type of customer service of loyalty to helping those in need anywhere else. I will definitely return to this company to this company to have any other service applied to my vehicle when I am employed again. Thank you for keeping my car running during a time I really need it to function.

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This place was great. Service was great, nice people, will come back. Seem honest about service and love this free oil change for feedback. It took a little long for service, but they were busy, was not a problem for us on current day. Everything seemed simple, complete and to the point not a lot of extra stuff to add on and even though they had suggested they were great when I turned them down. Great explanation of problems.

2
★★★★★

This place was great. Service was great, nice people, will come back. Seem honest about service and love this free oil change for feedback. It took a little long for service, but they were busy, was not a problem for us on current day. Everything seemed simple, complete and to the point not a lot of extra stuff to add on and even though they had suggested they were great when I turned them down. Great explanation of problems.

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Oil change went well. Was finished quickly. Appreciated the brake inspection. They identified need for new tires, which is good to know. Other shops go into more detail about inspections of other systems, but I don't really expect too much for $15. Price is the reason I came in, and will keep coming back. Everyone was friendly. Waiting room was nice. \r\n

2
★★★★☆

Oil change went well. Was finished quickly. Appreciated the brake inspection. They identified need for new tires, which is good to know. Other shops go into more detail about inspections of other systems, but I don't really expect too much for $15. Price is the reason I came in, and will keep coming back. Everyone was friendly. Waiting room was nice. \r\n

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Great job all around! They were able to get me in right away, I wasnt able to bring my car in the day of service, so they told me no problem, just bring it down the night before. When I arrived, I was greeted with a friendly staff, and at that point they talked to me about the problem I was having with my car. They took all my information and told me that my car would be safely stored that night. The next morning, John called me to update me on my car and let me know that it would be done that afternoon. When I arrived to pick my car up, I was again greeted with a very friendly staff, and we talked about the issue with my car and I went on my way. Great customer service, great job! Thanks again! Kirk

2
★★★★★

Great job all around! They were able to get me in right away, I wasnt able to bring my car in the day of service, so they told me no problem, just bring it down the night before. When I arrived, I was greeted with a friendly staff, and at that point they talked to me about the problem I was having with my car. They took all my information and told me that my car would be safely stored that night. The next morning, John called me to update me on my car and let me know that it would be done that afternoon. When I arrived to pick my car up, I was again greeted with a very friendly staff, and we talked about the issue with my car and I went on my way. Great customer service, great job! Thanks again! Kirk

Pros: Great service

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REVIEW: The crew at Brake Team was wonderful!!! I was short on time because I had to pick up my children from school, and had just gone in for an inspection and an estimate. The inspection was quick but thorough, they walked me through everything that was in need of repair, and also let me know which parts were in good working order. Not only did they give me a very reasonable price, they completed the job much faster than I had hoped for. I actually had enough time to stop for an espresso before I had to get my children. I will definitely go back for service again!\r\n

2
★★★★★

REVIEW: The crew at Brake Team was wonderful!!! I was short on time because I had to pick up my children from school, and had just gone in for an inspection and an estimate. The inspection was quick but thorough, they walked me through everything that was in need of repair, and also let me know which parts were in good working order. Not only did they give me a very reasonable price, they completed the job much faster than I had hoped for. I actually had enough time to stop for an espresso before I had to get my children. I will definitely go back for service again!\r\n

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My vehicle was serviced by Josh. I felt he and the others he worked with did a great job. I believe the manager was the one who brought me to my car and explained a few things to me about the work done on my brakes.

2
★★★★★

My vehicle was serviced by Josh. I felt he and the others he worked with did a great job. I believe the manager was the one who brought me to my car and explained a few things to me about the work done on my brakes.

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this is the email I sent to them.......\r\n\r\nI visited your shop on 82nd ave 2 weeks ago and was working with ""Denny"", I have a 2003 Ford Mustang, GT. I was told that I needed 2 new rear calipers and to do the brakes and replace the Calipers, Denny said that they could not ""push"" the piston in on the Calipers.... I was quoted a little over $504.00. Well, I didnt have that much money at that particular time so I just asked them to put it back together and would be back in a few weeks. Well, I had another outfit check my brakes that are ASE Certified mechanics and come to find out ""YOU CANT PUSH IN THESE TYPE OF CALIPERS, YOU HAVE TO SCREW THEM IN AN OUT""!!! I was also informed that none of your mechanics are ASE Certified mechanics, and obviously dont know how work ""Calipers""!!! The actual things I did need done which your mechanics didnt know about either was I needed new rotors as they were worn below the ""specs"" for my car, and I was shown the measurement and the spec sheet so I know they were not trying to charge me for something I did not need. So after the brakes and new rear rotors I saved over $200.00 from what THE ""BRAKE TEAM"" would have screwed me over for......I will never recomend anyone to your facilities......!! \r\n\r\n\r\nNO ONLY DID THEY TAKE OVER 2 1/2 HRS TO JUST INSPECT MY BRAKES (AND I HAD AN APPT.) THEY TRIED TO CHARGE FOR SOMETHING I DID NOT NEED. APPARENTLY THEY HIRE PEOPLE THAT DONT KNOW WHAT THE HELL THEY ARE DOING!!!\r\n\r\nTHANKS FOR WASTING HALF OF MY AFTERNOON!!!\r\n

0
★☆☆☆☆

this is the email I sent to them.......\r\n\r\nI visited your shop on 82nd ave 2 weeks ago and was working with ""Denny"", I have a 2003 Ford Mustang, GT. I was told that I needed 2 new rear calipers and to do the brakes and replace the Calipers, Denny said that they could not ""push"" the piston in on the Calipers.... I was quoted a little over $504.00. Well, I didnt have that much money at that particular time so I just asked them to put it back together and would be back in a few weeks. Well, I had another outfit check my brakes that are ASE Certified mechanics and come to find out ""YOU CANT PUSH IN THESE TYPE OF CALIPERS, YOU HAVE TO SCREW THEM IN AN OUT""!!! I was also informed that none of your mechanics are ASE Certified mechanics, and obviously dont know how work ""Calipers""!!! The actual things I did need done which your mechanics didnt know about either was I needed new rotors as they were worn below the ""specs"" for my car, and I was shown the measurement and the spec sheet so I know they were not trying to charge me for something I did not need. So after the brakes and new rear rotors I saved over $200.00 from what THE ""BRAKE TEAM"" would have screwed me over for......I will never recomend anyone to your facilities......!! \r\n\r\n\r\nNO ONLY DID THEY TAKE OVER 2 1/2 HRS TO JUST INSPECT MY BRAKES (AND I HAD AN APPT.) THEY TRIED TO CHARGE FOR SOMETHING I DID NOT NEED. APPARENTLY THEY HIRE PEOPLE THAT DONT KNOW WHAT THE HELL THEY ARE DOING!!!\r\n\r\nTHANKS FOR WASTING HALF OF MY AFTERNOON!!!\r\n

Cons: took over 2 1/5 hrs to just inspect my brakes

.

dropped my car off at noon on a monday. Didn't get my car back until Saturday. First they ordered 2 incorrect master cylinders for my car, and i was told ""we tried to make it work."" what????? \n\nThen they replaced the calipers, and the brake hose, and it still didn't fix the problem. Then they ordered a proportioning valve and while they were waiting for that, installed a power booster without telling me. Still didnt' fix the problem.\n\nTurned out it was a leak in an uptake valve or something. So i get my car back today (SATURDAY!) AND MY BRAKES ARE DRAGGING and it SMELLS SO BAD in my car - meaning they either installed bad parts, or never adjusted the new parts correctly.\n\nThe ONLY upside to this was they only charged me for the master cylinder and paid for my rental car. \n\nCommunication within the company and with the consumer is extremely poor. I would not trust this company with my life again, and i don't think you should either!!!!!!!!!!!\n\nEDIT: 2/28 - I'm editing my review because Brake team tried to make things right by refunding me my entire bill, and also paying for the bill from another autoshop which i had to have my car towed to. I appreciate their efforts in trying to give some positive experience in the midst of all the negative. There are nice people that work there, and i really hope they all learn from this experience so that it doesn't happen to another potential customer. \n\nInitially, i wanted to give Brake Team no stars, but that wasn't an option.\n\nI'm giving 2 stars for customer service...since it really only happened after the incident(s) and it's something that i expected through out the entire process.

1
★★☆☆☆

dropped my car off at noon on a monday. Didn't get my car back until Saturday. First they ordered 2 incorrect master cylinders for my car, and i was told ""we tried to make it work."" what????? \n\nThen they replaced the calipers, and the brake hose, and it still didn't fix the problem. Then they ordered a proportioning valve and while they were waiting for that, installed a power booster without telling me. Still didnt' fix the problem.\n\nTurned out it was a leak in an uptake valve or something. So i get my car back today (SATURDAY!) AND MY BRAKES ARE DRAGGING and it SMELLS SO BAD in my car - meaning they either installed bad parts, or never adjusted the new parts correctly.\n\nThe ONLY upside to this was they only charged me for the master cylinder and paid for my rental car. \n\nCommunication within the company and with the consumer is extremely poor. I would not trust this company with my life again, and i don't think you should either!!!!!!!!!!!\n\nEDIT: 2/28 - I'm editing my review because Brake team tried to make things right by refunding me my entire bill, and also paying for the bill from another autoshop which i had to have my car towed to. I appreciate their efforts in trying to give some positive experience in the midst of all the negative. There are nice people that work there, and i really hope they all learn from this experience so that it doesn't happen to another potential customer. \n\nInitially, i wanted to give Brake Team no stars, but that wasn't an option.\n\nI'm giving 2 stars for customer service...since it really only happened after the incident(s) and it's something that i expected through out the entire process.

Cons: everything - i would give it negative 5 stars if i could.

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Great. \n1. Made an appointment -good\n2. Very fast - good\n3. Inspected other parts of the car, but didn't pressure to have fixed - good\nCourteous and friendly - very good.

2
★★★★★

Great. \n1. Made an appointment -good\n2. Very fast - good\n3. Inspected other parts of the car, but didn't pressure to have fixed - good\nCourteous and friendly - very good.

.

I was very impressed with Brake Teams corporate management. They completely resolved my initial complaint. They went beyond my expectations and seemed to be genuinely interested in providing good service. I think this particular Brake Team store will see some nice changes.

2
★★★★★

I was very impressed with Brake Teams corporate management. They completely resolved my initial complaint. They went beyond my expectations and seemed to be genuinely interested in providing good service. I think this particular Brake Team store will see some nice changes.

Pros: Excellent customer care from corporate

Cons: Initial bad experience at 4125 SE 82nd store

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Straight forward honest brake shop with fair ethics. Estimate was calculated wrong in my favor and they still honored the original agreement. Security issues include space aliens hijacking my 40 dollar valve stem caps and cleverly replacing them with their les schwab plunder from a future exploit. Damn those space guys and their time travel.

1
★★☆☆☆

Straight forward honest brake shop with fair ethics. Estimate was calculated wrong in my favor and they still honored the original agreement. Security issues include space aliens hijacking my 40 dollar valve stem caps and cleverly replacing them with their les schwab plunder from a future exploit. Damn those space guys and their time travel.

Pros: property redistribution

Cons: hidden fees

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Thorough inspection identified suspension problems requiring repair. The repairs were made quickly and at a reasonable price.

2
★★★★☆

Thorough inspection identified suspension problems requiring repair. The repairs were made quickly and at a reasonable price.

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Great team, Great Service. No hassle.

2
★★★★★

Great team, Great Service. No hassle.

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After shopping around, I pulled in to your shop and found the best value for the work I needed. Upon completion of the inspection, Justin explained to me, in detail, what was found and showed me first hand the condition of my brake system. All my questions and concerns were answered promtly. I am disabled and a fixed income and appreciate the time that Justin took to work with me within my budget limits. We came up with a course of action that addressed all the safety issues with my car. He also explained to me that the 3 things I postponed would cause above average wear on the brakes and made sure I understood the situation fully. The mechanic, Daryl, who actually performed the work on the car paid strict attention to detail in his inspection and workmanship. I cannot express my thanks enough for the quality, care and professionalism of your staff.

2
★★★★★

After shopping around, I pulled in to your shop and found the best value for the work I needed. Upon completion of the inspection, Justin explained to me, in detail, what was found and showed me first hand the condition of my brake system. All my questions and concerns were answered promtly. I am disabled and a fixed income and appreciate the time that Justin took to work with me within my budget limits. We came up with a course of action that addressed all the safety issues with my car. He also explained to me that the 3 things I postponed would cause above average wear on the brakes and made sure I understood the situation fully. The mechanic, Daryl, who actually performed the work on the car paid strict attention to detail in his inspection and workmanship. I cannot express my thanks enough for the quality, care and professionalism of your staff.

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Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.\n

2
★★★★★

Very Happy with your service. I did come in for a low cost brake job and the rear of my car and ended up replacing everything on both rear breaks as it needed it. But Your guys seemed to do a good job and price matched Les Schwab. Also they said that I had a nail in my tire and repaired that for free.\n

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We took in my wifes mini cooper for new brakes and Andy gave us the best price and the best service. We are very happy with Brake Team! \n

2
★★★★★

We took in my wifes mini cooper for new brakes and Andy gave us the best price and the best service. We are very happy with Brake Team! \n

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Mark Thomas did a great job. Very happy with work done. I was pleased with the price for all the work I had done.\n

2
★★★★★

Mark Thomas did a great job. Very happy with work done. I was pleased with the price for all the work I had done.\n

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One of the best auto shop experiences I have ever had. Beyond friendly, knowledgeable, and helpful staff. They really took care of me and my car. I have already networked their name and plan on returning for most of my auto needs in the future. 10 out of 10!\n

2
★★★★★

One of the best auto shop experiences I have ever had. Beyond friendly, knowledgeable, and helpful staff. They really took care of me and my car. I have already networked their name and plan on returning for most of my auto needs in the future. 10 out of 10!\n

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Stay the hell away from Any location. They cost more than the dealer and use crappy parts. Plus, they are not qualified mechanics. They screwed up my brake job and then asked for huge sums of cash to fix what they broke. The dealer is actually less expensive. They lie, cheat, and steal. Stay away!

0
★☆☆☆☆

Stay the hell away from Any location. They cost more than the dealer and use crappy parts. Plus, they are not qualified mechanics. They screwed up my brake job and then asked for huge sums of cash to fix what they broke. The dealer is actually less expensive. They lie, cheat, and steal. Stay away!

Cons: Everything!!!

 

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