Sears Product Svc

★☆☆☆☆

About Sears Product Svc

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Sears has great selection and a sales team that can't be beat! The charm of Sears ends there. You might as well look at your purchases as disposable from that point on. We had to schedule five seperate appointments to have our stove fixed. The service man showed up with a huge box containing a refrigerator door gasket to fix our stove! We used five vacation days and numerous hours on the phone to have the stove repaired. They were not even back to the shop and the stove was not working twice and they re-charged us service calls to turn around and come back. Now my daughter is having a problem with the washer she bought 1 year ago. She has been waiting weeks for the new part and the manager laughs at her when she calls. He tells her "she can always try and fix it by herself." It it almost $300.00 for Sears to fix the washer in several weeks. It is less than half that to have another repair service fix it this week, but Sears will void any extended warranty... whatever that might cover? Right now Sears is covering nothing since the washer is almost two weeks out of warranty. When asked why it is taking them weeks to get parts when everyone else has it in stock, the manager accidently disconnected the phone... TWICE.

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★☆☆☆☆

Sears has great selection and a sales team that can't be beat! The charm of Sears ends there. You might as well look at your purchases as disposable from that point on. We had to schedule five seperate appointments to have our stove fixed. The service man showed up with a huge box containing a refrigerator door gasket to fix our stove! We used five vacation days and numerous hours on the phone to have the stove repaired. They were not even back to the shop and the stove was not working twice and they re-charged us service calls to turn around and come back. Now my daughter is having a problem with the washer she bought 1 year ago. She has been waiting weeks for the new part and the manager laughs at her when she calls. He tells her "she can always try and fix it by herself." It it almost $300.00 for Sears to fix the washer in several weeks. It is less than half that to have another repair service fix it this week, but Sears will void any extended warranty... whatever that might cover? Right now Sears is covering nothing since the washer is almost two weeks out of warranty. When asked why it is taking them weeks to get parts when everyone else has it in stock, the manager accidently disconnected the phone... TWICE.

Pros: Purchace Selection, just pray you never need the repair

Cons: REPAIR SERVICE

 

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