Gatlinburg Cabins Online By Wyndham Vacation Rentals

★★★☆☆
  • 215 Woliss Ln

    Gatlinburg, TN 37738

    Map & Directions
  • 865-325-1611

About Gatlinburg Cabins Online By Wyndham Vacation Rentals

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Daily 9am-5pm

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No matter if you cancel your reservation of they cancel your reservation you still have to pay the reservation fee thats a bunch of bull!\r
\r
i made a reservation an had to move our reservation due to an unforseen work schedule NOT

3
★★★★★

No matter if you cancel your reservation of they cancel your reservation you still have to pay the reservation fee thats a bunch of bull!\r
\r
i made a reservation an had to move our reservation due to an unforseen work schedule NOT

.

Do not rent Arcadian Charm or any other cabin from this company. Pictures online do not represent what the cabin looks like or the view. We called regarding the view and that we had broken furniture upon entering the cabin. We were told

3
★★★★★

Do not rent Arcadian Charm or any other cabin from this company. Pictures online do not represent what the cabin looks like or the view. We called regarding the view and that we had broken furniture upon entering the cabin. We were told

.

We stayed back in February for Valentines weekend. When booking we had been told the driveway was steep, but I called to double-check and make sure my little honda could make it up the hill. The lady on the phone ensured me that as long as it wasnt snowing, and hadn't iced over or anything, we would be fine.
When we arrived, unfortunately, would couldnt get up the driveway, so we parked at the end and carried everything up. It was so steep, i felt like i was climbing a rockwall.
Once we got in, the girl from the other couple we were with had never been in a hot tub, I was super excited for it cause it was cold (being Feb and all), and when we went out, it was empty. When we tried to find the hose, there was a little 3ft hose that wasnt connected or anything. Finally we found the hose connection and started filling it up, only to find out it was leaking to the bottom floor!
We called about them fixing it the next morning at about 8am, they said they would send someone. Noon came around we called again, they said they would definitely have someone out that day. No one showed.
On top of that, the shower on the middle floor leaked to the downstairs, and the tub upstairs leaked down to the kitchen, there were a ton of dirty dishes when we got there as well. Not in the dishwasher, but nasty, crusty, dirty dishes in the drawers and cabinets.
The next morning we were woken up by some beating on the door. My boyfriend went down there, it was a guy that had been driving by and he said our car had gotten broken into.
Sure enough, it had. The sheriff came out and said it had been happening for about a week! No one ever mentioned it to us from GCO.
Never got the hot tub fix or anything.
When we called, they were very apologetic and said they could refund the Hot tub fee and a percentage of the overall cost for everything that happened, but we would have to call back when the manager got in.
We called back and the manager said they couldnt give us a percentage back as a "new policy", even though someone had already told us we could. But she said we would get the hot tub fee back (which apparently is only $20).
I never saw that money. We called and emailed them numerous times for the fee back and demanding the percentage back, but nothing!

So if you are planning on going to the gatlinburg area anytime soon, you'd be better off going with a different company! Heck, you'd be better off just staying at a hotel.

1
★☆☆☆☆

We stayed back in February for Valentines weekend. When booking we had been told the driveway was steep, but I called to double-check and make sure my little honda could make it up the hill. The lady on the phone ensured me that as long as it wasnt snowing, and hadn't iced over or anything, we would be fine.
When we arrived, unfortunately, would couldnt get up the driveway, so we parked at the end and carried everything up. It was so steep, i felt like i was climbing a rockwall.
Once we got in, the girl from the other couple we were with had never been in a hot tub, I was super excited for it cause it was cold (being Feb and all), and when we went out, it was empty. When we tried to find the hose, there was a little 3ft hose that wasnt connected or anything. Finally we found the hose connection and started filling it up, only to find out it was leaking to the bottom floor!
We called about them fixing it the next morning at about 8am, they said they would send someone. Noon came around we called again, they said they would definitely have someone out that day. No one showed.
On top of that, the shower on the middle floor leaked to the downstairs, and the tub upstairs leaked down to the kitchen, there were a ton of dirty dishes when we got there as well. Not in the dishwasher, but nasty, crusty, dirty dishes in the drawers and cabinets.
The next morning we were woken up by some beating on the door. My boyfriend went down there, it was a guy that had been driving by and he said our car had gotten broken into.
Sure enough, it had. The sheriff came out and said it had been happening for about a week! No one ever mentioned it to us from GCO.
Never got the hot tub fix or anything.
When we called, they were very apologetic and said they could refund the Hot tub fee and a percentage of the overall cost for everything that happened, but we would have to call back when the manager got in.
We called back and the manager said they couldnt give us a percentage back as a "new policy", even though someone had already told us we could. But she said we would get the hot tub fee back (which apparently is only $20).
I never saw that money. We called and emailed them numerous times for the fee back and demanding the percentage back, but nothing!

So if you are planning on going to the gatlinburg area anytime soon, you'd be better off going with a different company! Heck, you'd be better off just staying at a hotel.

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Our first stay in a cabin and by far the worst vacation thanks to Gatlinburgcabinsonline.com. Immediately upon checking in we noticed other couples in the office complaining about their cabin. After driving back from the office in traffic for a hour we finally reach our cabin " Mountain Laurel". It's listed as a 2bdr w/2queen sleepers, this cabin should sleep 8. It's 66 degrees and we enter the cabin with the thermostat reading 91, and 2 of the 3 fireplaces on full blast. It doesn't smell fresh at all and the bathrooms smell like a public urinal. We proceed with checking out the bedrooms only to find dirty linen on both. After removing the bed linen and mattress pad we find a very soiled blood stained mattress, and the comforter was heavily stained with urine in multiple spots. The downstairs bed was worst. There was dirty linen, no mattress pad at all, and blood stains in the center of the bed with heavy blood stains down the side of the mattress. The downstairs bathroom smelled like urine as well. There were 2 queen sleepers that weren't operable. The upstairs queen sleeper was stained pretty heavily and the downstairs sleeper was busted so badily that someone had attempted to wire it back together with a couple of wire hangers. It looked like a Dinosaur had been chewing away. We placed a call to the office and were told that they we have a cleaning crew out within the hour. Never happened! we drove to walmart a few miles from the cabin to buy cleaning supplies. The sleepers could not be used, so the children slept sitting upright on the couches. We started calling the office at 8am the next morning and a cleaning crew finally arrived before lunch with fresh linen, towels and clean comforters, But the sleepers were still not operable. Another trip to walmart to buy air matresses because the one that was there kept deflating. Several calls to the office manager Robin were made to eitheir move us to another cabin or refund our money. Robin could never give us a definite answer as to what would take place to resolve this issue so we made a trip to the office only to find several other renters with multiple complaints. After waiting 3 hours and making a call to the owner while waiting for Robin to get an answer from the owner of the management company, a refund minus the Hot tub fee which was also very nasty with green slime inside. The refund was issued to us and about 3 other renters. I wish this site would allow me to post pictures of our findings in this cabin, it was the most unsanitary enviorment to be exposed to especially with children, and the fact that we took time off work, drove 450 miles to spend two of the 3 day weekend on the telephone with mgmt,and cleaning a place that we spent $700 to relax and enjoy. I wouldn't recommend that anyone stay here even if it was free! We viewed several cabins while they were being cleaned by other companies in our area and their recommendations where, Timber Top, and Big Bear Cabins. Just noticed a spot where I can post pics, pics coming soon!

1
★☆☆☆☆

Our first stay in a cabin and by far the worst vacation thanks to Gatlinburgcabinsonline.com. Immediately upon checking in we noticed other couples in the office complaining about their cabin. After driving back from the office in traffic for a hour we finally reach our cabin " Mountain Laurel". It's listed as a 2bdr w/2queen sleepers, this cabin should sleep 8. It's 66 degrees and we enter the cabin with the thermostat reading 91, and 2 of the 3 fireplaces on full blast. It doesn't smell fresh at all and the bathrooms smell like a public urinal. We proceed with checking out the bedrooms only to find dirty linen on both. After removing the bed linen and mattress pad we find a very soiled blood stained mattress, and the comforter was heavily stained with urine in multiple spots. The downstairs bed was worst. There was dirty linen, no mattress pad at all, and blood stains in the center of the bed with heavy blood stains down the side of the mattress. The downstairs bathroom smelled like urine as well. There were 2 queen sleepers that weren't operable. The upstairs queen sleeper was stained pretty heavily and the downstairs sleeper was busted so badily that someone had attempted to wire it back together with a couple of wire hangers. It looked like a Dinosaur had been chewing away. We placed a call to the office and were told that they we have a cleaning crew out within the hour. Never happened! we drove to walmart a few miles from the cabin to buy cleaning supplies. The sleepers could not be used, so the children slept sitting upright on the couches. We started calling the office at 8am the next morning and a cleaning crew finally arrived before lunch with fresh linen, towels and clean comforters, But the sleepers were still not operable. Another trip to walmart to buy air matresses because the one that was there kept deflating. Several calls to the office manager Robin were made to eitheir move us to another cabin or refund our money. Robin could never give us a definite answer as to what would take place to resolve this issue so we made a trip to the office only to find several other renters with multiple complaints. After waiting 3 hours and making a call to the owner while waiting for Robin to get an answer from the owner of the management company, a refund minus the Hot tub fee which was also very nasty with green slime inside. The refund was issued to us and about 3 other renters. I wish this site would allow me to post pictures of our findings in this cabin, it was the most unsanitary enviorment to be exposed to especially with children, and the fact that we took time off work, drove 450 miles to spend two of the 3 day weekend on the telephone with mgmt,and cleaning a place that we spent $700 to relax and enjoy. I wouldn't recommend that anyone stay here even if it was free! We viewed several cabins while they were being cleaned by other companies in our area and their recommendations where, Timber Top, and Big Bear Cabins. Just noticed a spot where I can post pics, pics coming soon!

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We decided to go to Tennessee for our 13th wedding anniversary and brough 4 other couples with us. Gatlinburg Cabins Online was the only company that was able to accomadate so many couples that wanted "king beds only". This was the first + for me. It wasn't until I booked with this company, that I began to see all the negative reveiws. At any rate, I decided to continue to deal with them, because I was tired of looking for a cabin that would accomadate everyone. And the Smoky Getaway cabin had everything I was looking for.

I must say, GCO was the total opposite of what I've read. The people there was very easy to deal with, very nice and considerate. I received a call the morning I was to come up, advising that it was snowing and to be prepared. We thought we would be good since we were coming up in SUVs.

We checked in and the girls at the front desk were wonderful...and said if we had any problems to give them a call.

We walk into the cabin, and it was the most beautiful cabin I've stayed in, it was warmed up for us (as promised) and everything was cleaned. Each and every one of us, was very pleased to say the least. I had not one complaint about the cabin.

Now its time for us to leave and the weather is worse, not only in TN, but in Georgia were we are from. The worst weather Georgia has seen in almost 10 years. At any case, I called and spoke to the office and advised them of our delimeha, and with no hesitation, they made arrangements for us to stay. The manager even called me back and to reassured us. They were so nice and understanding, it almost brought me to tears, because I really did not want to get out there in that weather.

Special mention to the ladies at Gatlinburg Cabins Online (Amanda, Britany, Stephanie, and Mandy - I'm sure I'm leaving someone out...sorry!) Thanks for making this anniversary trip special. Your customer service and warm attitude really made our trip.

You have those that will post bad reviews; I just glad I was able to share my positive experience with all of you...because my experice was really a good one!!

5
★★★★★

We decided to go to Tennessee for our 13th wedding anniversary and brough 4 other couples with us. Gatlinburg Cabins Online was the only company that was able to accomadate so many couples that wanted "king beds only". This was the first + for me. It wasn't until I booked with this company, that I began to see all the negative reveiws. At any rate, I decided to continue to deal with them, because I was tired of looking for a cabin that would accomadate everyone. And the Smoky Getaway cabin had everything I was looking for.

I must say, GCO was the total opposite of what I've read. The people there was very easy to deal with, very nice and considerate. I received a call the morning I was to come up, advising that it was snowing and to be prepared. We thought we would be good since we were coming up in SUVs.

We checked in and the girls at the front desk were wonderful...and said if we had any problems to give them a call.

We walk into the cabin, and it was the most beautiful cabin I've stayed in, it was warmed up for us (as promised) and everything was cleaned. Each and every one of us, was very pleased to say the least. I had not one complaint about the cabin.

Now its time for us to leave and the weather is worse, not only in TN, but in Georgia were we are from. The worst weather Georgia has seen in almost 10 years. At any case, I called and spoke to the office and advised them of our delimeha, and with no hesitation, they made arrangements for us to stay. The manager even called me back and to reassured us. They were so nice and understanding, it almost brought me to tears, because I really did not want to get out there in that weather.

Special mention to the ladies at Gatlinburg Cabins Online (Amanda, Britany, Stephanie, and Mandy - I'm sure I'm leaving someone out...sorry!) Thanks for making this anniversary trip special. Your customer service and warm attitude really made our trip.

You have those that will post bad reviews; I just glad I was able to share my positive experience with all of you...because my experice was really a good one!!

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I wouldnt reccomend this place. First of all, we did not know that the cabins are actually located in Pigeon Forge but the rental office is located in Gatlinburg. It is a nightmare to get to the office then have to turn around and drive right back thru the traffic to get back to Pigeon Forge to the cabin. The cabins are not secluded. It looks like my subdivsion at home. There are other cabins everywhere and no view of the mountains just the other cabins. They left no gas in the propane tank of the gas grill, it was dusty, the tv's are outdated, there was a dead bird in our firplace, and the worst part was, they gave us the wrong code to our cabin, had to wait more than an hour for a locksmith whom changed the batteries and entered the code they gave us so it would work, He also stated he had to go to 2 more of their cabins for the same problem that night. It just wasnt worth it with all the issues there were. Dont believe all the websites that say secluded private cabins. Most of them in Gatlinburg are not secluded.

2
★★☆☆☆

I wouldnt reccomend this place. First of all, we did not know that the cabins are actually located in Pigeon Forge but the rental office is located in Gatlinburg. It is a nightmare to get to the office then have to turn around and drive right back thru the traffic to get back to Pigeon Forge to the cabin. The cabins are not secluded. It looks like my subdivsion at home. There are other cabins everywhere and no view of the mountains just the other cabins. They left no gas in the propane tank of the gas grill, it was dusty, the tv's are outdated, there was a dead bird in our firplace, and the worst part was, they gave us the wrong code to our cabin, had to wait more than an hour for a locksmith whom changed the batteries and entered the code they gave us so it would work, He also stated he had to go to 2 more of their cabins for the same problem that night. It just wasnt worth it with all the issues there were. Dont believe all the websites that say secluded private cabins. Most of them in Gatlinburg are not secluded.

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They have a one bedroom cabin called Abagail Haven. Pictures don't tell the truth. Very small cabin, with no room at all to play pool in the loft, and it is a very small loft. Cabin should have had a king bed instead of a queen bed. The hot tub out side, was not only too small, but the wood on it is rotten, and you were crammed together in the little hot tub. TV's outdated, and there is no view at all. I would never stay in this cabin again, and the cabin rental company does not care about your complaints

1
★☆☆☆☆

They have a one bedroom cabin called Abagail Haven. Pictures don't tell the truth. Very small cabin, with no room at all to play pool in the loft, and it is a very small loft. Cabin should have had a king bed instead of a queen bed. The hot tub out side, was not only too small, but the wood on it is rotten, and you were crammed together in the little hot tub. TV's outdated, and there is no view at all. I would never stay in this cabin again, and the cabin rental company does not care about your complaints

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