Children's Lighthouse Little Elm

★★☆☆☆
  • 3001 Woodlake Pky

    Little Elm, TX 75068

    Map & Directions
  • 972-292-2273

About Children's Lighthouse Little Elm

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Community & Social Services

Community & Social Services
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My daughter has attended Children's lighthouse for 3 years now. She absolutely loves going to school there! The teachers build great relationships with the kids and the parents. They have great activities for the children and they stay busy. I would and do refer Children's Lighthouse to any and everyone I know with kids. I have a 15 year old who has attended different child are centers over the years and I feel like I have found the best. I trust them with my daughter and know she is having a great time while she is there.

5
★★★★★

My daughter has attended Children's lighthouse for 3 years now. She absolutely loves going to school there! The teachers build great relationships with the kids and the parents. They have great activities for the children and they stay busy. I would and do refer Children's Lighthouse to any and everyone I know with kids. I have a 15 year old who has attended different child are centers over the years and I feel like I have found the best. I trust them with my daughter and know she is having a great time while she is there.

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I have nothing but good things to say about CL. My absolutely loves the place and all of staff. She has made many friends here and it's a place that I can trust. Great security. Great programs. Excellent atmosphere. With any business there are negatives, but they are minimal. When your child begs you to go back each day you have to believe that they are happy and enjoying where they are. If anything out of the norm where going on my child would tell me straight up. As for the tension between staff, parents, and the owner...that's not a reflection on how well your child is taken care of.

4
★★★★☆

I have nothing but good things to say about CL. My absolutely loves the place and all of staff. She has made many friends here and it's a place that I can trust. Great security. Great programs. Excellent atmosphere. With any business there are negatives, but they are minimal. When your child begs you to go back each day you have to believe that they are happy and enjoying where they are. If anything out of the norm where going on my child would tell me straight up. As for the tension between staff, parents, and the owner...that's not a reflection on how well your child is taken care of.

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have just pulled my children from this daycare. Unfortunately they were one of the only options in the area and I ended up keeping my daughter there much longer than I ever expected to keep her. But for two reasons, I believe in redemption and that we are all human and make mistakes, I also didn't have many other options. The owner is simply out for the money. She doesn't care about the kids or the teachers or the director for that matter. Emily, the director, is a very well educated and kind woman. However, her hands are tied with a lot of the problems because the director dictates what happens in the classroom. The classes are simply filled with too many kids. The teachers are improperly trained and inexperienced. I walked in on a new teacher improperly restraining a child and was physically hurting him.
When I had concerns for my own child and the stories that I was hearing from her, the director had the audacity to argue with me on the phone. She told me that simply my child was too emotionally fragile and that I needed to change my parenting style. She basically told me that the problem was with me and my child, not the facility. Apparently she never got the memo that the customer is always right. My opinion of her is that she is a white trash money hungry XXXXX. I have never had someone in her position speak so unprofessionally and so rudely. I live in Little Elm so I have had a lot of people ask me if I liked Lighthouse. Unfortunately I wouldn't put my dog in that daycare.
Their policy is no discipline. However, that is unrealistic for four year olds. When a four year old hits another child, or a four year old throws a chair, there needs to be consequences. However, these children are given crayons and the method of discipline is distraction. Its ridiculous. The message you are sending the child is that if its something that they don't want to do simply act out and you will get crayons and then you don't have to do what the rest of the class is doing. How is that helping them get ready for kindegarten? I honestly have nothing positive to say about this place other than I feel sorry for Emily and the rest of the teachers at this daycare facility. We will be contacting corporate and filing a complaint. If I was the head of lighthouse and my name was attached to a facility of this stature I would be furious. DON'T PUT YOUR CHILDREN IN THIS DAYCARE.

1
★☆☆☆☆

have just pulled my children from this daycare. Unfortunately they were one of the only options in the area and I ended up keeping my daughter there much longer than I ever expected to keep her. But for two reasons, I believe in redemption and that we are all human and make mistakes, I also didn't have many other options. The owner is simply out for the money. She doesn't care about the kids or the teachers or the director for that matter. Emily, the director, is a very well educated and kind woman. However, her hands are tied with a lot of the problems because the director dictates what happens in the classroom. The classes are simply filled with too many kids. The teachers are improperly trained and inexperienced. I walked in on a new teacher improperly restraining a child and was physically hurting him.
When I had concerns for my own child and the stories that I was hearing from her, the director had the audacity to argue with me on the phone. She told me that simply my child was too emotionally fragile and that I needed to change my parenting style. She basically told me that the problem was with me and my child, not the facility. Apparently she never got the memo that the customer is always right. My opinion of her is that she is a white trash money hungry XXXXX. I have never had someone in her position speak so unprofessionally and so rudely. I live in Little Elm so I have had a lot of people ask me if I liked Lighthouse. Unfortunately I wouldn't put my dog in that daycare.
Their policy is no discipline. However, that is unrealistic for four year olds. When a four year old hits another child, or a four year old throws a chair, there needs to be consequences. However, these children are given crayons and the method of discipline is distraction. Its ridiculous. The message you are sending the child is that if its something that they don't want to do simply act out and you will get crayons and then you don't have to do what the rest of the class is doing. How is that helping them get ready for kindegarten? I honestly have nothing positive to say about this place other than I feel sorry for Emily and the rest of the teachers at this daycare facility. We will be contacting corporate and filing a complaint. If I was the head of lighthouse and my name was attached to a facility of this stature I would be furious. DON'T PUT YOUR CHILDREN IN THIS DAYCARE.

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Business Response:

We regret that you feel this way about our school. In response to your review we would like to address a few things to our defense. Our teachers go through a very extensive training process upon hire as well as continued training throughout the years. We ensure that our teachers are held to the highest standards. Our policy in place for the proper Discipline and Guidance of children is signed by all staff and parents. We are not in the position to discipline the children as well it is against the Minimum Standard guidelines through the Texas Department of Protective and Regulatory Services that licenses child care centers. We have strict policies in place preventing injury to any child from adults. We also have a strict Behavior Action Plan policy in place for children that we learn are having tendencies to be aggressive or unable to fit into the daily activities of the center. We always appreciate customer feedback however it is misfortunate it could not be communication without personal attacks against individuals. As always our goals will continue to be able to provide safe and effective educational child care each day to families in our community.
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As a parent and a former employee of this location, I can verify some or all of the other complaints. Let's begin....
1) The turnover rate is high....as it is industrywide. There are other factors adding to this. The management is terrible. They ignore requests for assistance from the staff.....including "potty breaks". They speak horribly about the owner when she is not present. (They refer to her as "Queen 'B'...you figure out what the "B" stands for) They also speak very poorly about some parents.
2) The owner is very concerned with lining her own pockets. We all know that there are costs in business...and good business cuts costs. There are acceptable limits to these cuts. She provides the state required minimum portions of food and most of the kids continually ask for more only to be told that there is no more. (Do you realize how little the state required minimums are?) This order comes directly from the owner. The classes are too full....again per the owner. Yes they are just under the state limit, but as any parent can imagine, its nearly impossible to maintain a sense of order and individual safety and call it a learning environment. The teachers are stressed, tired, overworked and underpaid. The owner dances the fine line of the requirements with ALL the cost factors strongly in her benefit.
3) The director does not care about your complaints. She doesn't. She says "Ok" to your face and that's as far as your concerns will go.
You, as the parent, are paying more than average for this daycare. This business is more than a babysitter....it is a learning facility. The ABEKA program is the very best. When you pay for a quality service like this one, you expect that level of quality throughout. The teacher's training is updated frequently. They are taught new ways to captivate your child's attention, teach them new things, and entertain them in between. The management leaves things to be desired. Things your child cannot tell you and the teachers are told regularly that they will lose their job if they do. I have written strong letters of concern to the licensing board, the labor department, and corporate and I recommend your involvement.

1
★☆☆☆☆

As a parent and a former employee of this location, I can verify some or all of the other complaints. Let's begin....
1) The turnover rate is high....as it is industrywide. There are other factors adding to this. The management is terrible. They ignore requests for assistance from the staff.....including "potty breaks". They speak horribly about the owner when she is not present. (They refer to her as "Queen 'B'...you figure out what the "B" stands for) They also speak very poorly about some parents.
2) The owner is very concerned with lining her own pockets. We all know that there are costs in business...and good business cuts costs. There are acceptable limits to these cuts. She provides the state required minimum portions of food and most of the kids continually ask for more only to be told that there is no more. (Do you realize how little the state required minimums are?) This order comes directly from the owner. The classes are too full....again per the owner. Yes they are just under the state limit, but as any parent can imagine, its nearly impossible to maintain a sense of order and individual safety and call it a learning environment. The teachers are stressed, tired, overworked and underpaid. The owner dances the fine line of the requirements with ALL the cost factors strongly in her benefit.
3) The director does not care about your complaints. She doesn't. She says "Ok" to your face and that's as far as your concerns will go.
You, as the parent, are paying more than average for this daycare. This business is more than a babysitter....it is a learning facility. The ABEKA program is the very best. When you pay for a quality service like this one, you expect that level of quality throughout. The teacher's training is updated frequently. They are taught new ways to captivate your child's attention, teach them new things, and entertain them in between. The management leaves things to be desired. Things your child cannot tell you and the teachers are told regularly that they will lose their job if they do. I have written strong letters of concern to the licensing board, the labor department, and corporate and I recommend your involvement.

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My experience with Children's Lighthouse located in Little Elm is not at all a good one. They had a new assistant director start the same week we did and she just up and left after only two weeks in the middle of the work day because she just couldn't take it and disagreed with their practices. I should have taken that as a sign to get out then. Yes, daycares are known to have a high turn over rate but I am a mother of two my oldest is 8 so I have had years of experience with daycare providers and I will say I have NEVER seen a turn over rate as his as this facility. While the teachers I dealt with were very nice and loving to my child they were obviously burnt out and just looked very unhappy to be there allot of the time but, we all need jobs so I see why they stay. They would put the max number of kids in each room per the ratios which to me is way to many kids for two teacher. My son would come home complaining that they would give him small meal portions and would tell him no to seconds. There were times that I witnessed only one teach in a class full with kids. While yes they do not have any formal complaints with Texas Department of Family and Protective Services, I believe this is because the continue to fly under the radar so to speak. They get close the to that line without ever crossing it. To me even being in the range of that 'line' is way to close for me and the safety of my child. Management is so very awful I completely agree with FriscoMommy on the fact that they did not care at all to hear my concerns. Their director 'Emily' is by far the worst person to be head of a child care facility. She is in no way a people person, has an attitude most day's, never really smiles or gets on the kids level, and just gives you a 'I don't care' look when you talking to her about a concern you might have. If the owner of the facility wasn't so worried about lining her pockets she would realize that the management she has running her facility is not a good match for children. They refused to work with me and were not open to suggestions on the concerns I had about my child. If I knew then what I know now I would have NEVER sent my child to this daycare. The well being of you child is completely worth the extra $80 a month to enroll at the center located 5min away. For anyone reading this I really hope you understand what a HUGE mistake it is to even consider Children's Lighthouse.

1
★☆☆☆☆

My experience with Children's Lighthouse located in Little Elm is not at all a good one. They had a new assistant director start the same week we did and she just up and left after only two weeks in the middle of the work day because she just couldn't take it and disagreed with their practices. I should have taken that as a sign to get out then. Yes, daycares are known to have a high turn over rate but I am a mother of two my oldest is 8 so I have had years of experience with daycare providers and I will say I have NEVER seen a turn over rate as his as this facility. While the teachers I dealt with were very nice and loving to my child they were obviously burnt out and just looked very unhappy to be there allot of the time but, we all need jobs so I see why they stay. They would put the max number of kids in each room per the ratios which to me is way to many kids for two teacher. My son would come home complaining that they would give him small meal portions and would tell him no to seconds. There were times that I witnessed only one teach in a class full with kids. While yes they do not have any formal complaints with Texas Department of Family and Protective Services, I believe this is because the continue to fly under the radar so to speak. They get close the to that line without ever crossing it. To me even being in the range of that 'line' is way to close for me and the safety of my child. Management is so very awful I completely agree with FriscoMommy on the fact that they did not care at all to hear my concerns. Their director 'Emily' is by far the worst person to be head of a child care facility. She is in no way a people person, has an attitude most day's, never really smiles or gets on the kids level, and just gives you a 'I don't care' look when you talking to her about a concern you might have. If the owner of the facility wasn't so worried about lining her pockets she would realize that the management she has running her facility is not a good match for children. They refused to work with me and were not open to suggestions on the concerns I had about my child. If I knew then what I know now I would have NEVER sent my child to this daycare. The well being of you child is completely worth the extra $80 a month to enroll at the center located 5min away. For anyone reading this I really hope you understand what a HUGE mistake it is to even consider Children's Lighthouse.

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Business Response:

CLLC Management Response We are truly sorry that your experience was not a good one for your family. CLLC of Little Elm has a waiting list in our rooms because we stop enrolling children into a classroom rather than over fill it. The owner has capped some of the rooms under what state says they can hold. It is a well known fact throughout the industry that childcare has a higher turnover in staff than a lot of fields due to the high stress levels. We try to maintain our staff for long term using our trainings and various forms of employee appreciation. In fact our Director has been with us since before the facility opened, we have the same lead teachers now as we had at the beginning of the school year. Our Assistant Director did change in December, however; our current one has been with us for almost six months and is fantastic. We have consistently maintained high enrollment due to our parents being extremely satisfied with our services. Our owners and management are extremely focused on pleasing our families and listening to their suggestions. We wish you the best in your future endeavors and appreciate the feedback as it always helps us to grow to know what our customers are feeling.

Message from Children's Lighthouse Little Elm

Our mission at Childrens Lighthouse is to provide safe, quality, loving care and educational services. We aspire to promote the positive development of young children in all areas of growth including social, emotional, intellectual, physical, and creative. We commit to the most comprehensive educational materials available - A Beka. Childrens Lighthouse offers a nurturing environment designed to foster security and happiness. Our staff is dedicated to giving parents β??peace of mind.β?

More about Children's Lighthouse Little Elm

Center Features Ages 6 weeks to 12 years Open 6:30 am to 6:30 pm Pre-Enrollment A Beka Curriculum Internet Video Monitoring Security-Controlled Building Access Private Kindergarten Class Age-Appropriate Playgrounds Summer Reality Journey Summer Program

 

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