Houk Air Conditioning Inc.

★★☆☆☆
  • 833 111th St

    Arlington, TX 76011

    Map & Directions
  • 817-265-1191

2.0 4
Hi! Sign in to let us know how Houk Air Conditioning Inc. was?
Write a Review
.

Simply put, Houk sucks! They are unprofessional, and customers do not seem to be a concern to them. For both the most recent winter and spring services, they have failed to show up during normal business hours, which are alleged to be between 1-5 PM. Today they showed up at 7 PM, and by then I had given up on them arriving at all and was across the street visiting a neighbor. Houk DOES NOT SHOW UP when scheduled. Additionally, I had a problem a couple of years ago with a technician who apparently wasn't trained well, because he crossed 2 wires which resulted in my air not working for a couple of days and my house filled with smoke. Word to the wise: AVOID HOUK AT ALL COSTS. They simply aren't reliable.

0
★☆☆☆☆

Simply put, Houk sucks! They are unprofessional, and customers do not seem to be a concern to them. For both the most recent winter and spring services, they have failed to show up during normal business hours, which are alleged to be between 1-5 PM. Today they showed up at 7 PM, and by then I had given up on them arriving at all and was across the street visiting a neighbor. Houk DOES NOT SHOW UP when scheduled. Additionally, I had a problem a couple of years ago with a technician who apparently wasn't trained well, because he crossed 2 wires which resulted in my air not working for a couple of days and my house filled with smoke. Word to the wise: AVOID HOUK AT ALL COSTS. They simply aren't reliable.

.

Houk used to be professional & customer oriented. However, now their bottom line is getting the money. Forget the customer. Call for a summer maintenance check & you will wait at least a month & even then, you cannot trust the technician will come out. Houk never gives the customer a reminder call either; so if they show up & you're not home, you have to wait another month for them to come out again. Very unprofessional. If your a/c has an issue before that check, Houk will charge you the full price, even though their turn-around time is unacceptable. I tried to call the shop & talked to a ""Richard"" who was about as rude as anyone could be. No regard for the customer. And, it's worse if you're a woman; you will be talked down to & treated like you're an idiot & ""little-ladied"". If you do get a technician out, the bottom line is speed over quality. I think they want to fit in as many calls as possible rather than make sure each call ends with a happy customer. Pass Houk by the next time you need a/c work. Find anyone else.

0
★☆☆☆☆

Houk used to be professional & customer oriented. However, now their bottom line is getting the money. Forget the customer. Call for a summer maintenance check & you will wait at least a month & even then, you cannot trust the technician will come out. Houk never gives the customer a reminder call either; so if they show up & you're not home, you have to wait another month for them to come out again. Very unprofessional. If your a/c has an issue before that check, Houk will charge you the full price, even though their turn-around time is unacceptable. I tried to call the shop & talked to a ""Richard"" who was about as rude as anyone could be. No regard for the customer. And, it's worse if you're a woman; you will be talked down to & treated like you're an idiot & ""little-ladied"". If you do get a technician out, the bottom line is speed over quality. I think they want to fit in as many calls as possible rather than make sure each call ends with a happy customer. Pass Houk by the next time you need a/c work. Find anyone else.

.

My house has 2 air conditioning systems and Houk replaced the 1st system around 3 years ago. That install went perfect. When it came time this week for the 2nd system to be replaced, I went out for quotes. I knew Houk did excellent work due to the 1st system they did for me. Again they had the best quote on replacement, maybe not the cheapest but overall the one I felt comfortable with. They showed up on time, did the whole install in one day and after they left you could not tell an install crew had been there! I'm extremely happy.

2
★★★★★

My house has 2 air conditioning systems and Houk replaced the 1st system around 3 years ago. That install went perfect. When it came time this week for the 2nd system to be replaced, I went out for quotes. I knew Houk did excellent work due to the 1st system they did for me. Again they had the best quote on replacement, maybe not the cheapest but overall the one I felt comfortable with. They showed up on time, did the whole install in one day and after they left you could not tell an install crew had been there! I'm extremely happy.

Pros: Price, Timely, Excellent work

.

I would rather pay another company for the diagnostic fee again than give these jerks my business. Took them 10 days to see our air conditioner, and they finally showed up seven hours after our window appointment had expired. I left eight messages and never received a return phone call. I wasn't home when they finally came, and they still insisted on doing the work while my babysitter and children were there. I have doubts about the safety of that situation. The scheduling and customer service representatives were rude, and when I called the next day to discuss the situation, they apologized 'that I felt unhappy.' That was the straw that broke the camel's back. They didn't apologize for behaving rudely, leaving me hanging for seven hours, or barging in on the sitter and my kids. They were sorry that I was unhappy about it! I fired them. Now I will hire another company, wait for another diagnostic, wait for the part and installation, but at least I won't be supporting these folks.

0
★☆☆☆☆

I would rather pay another company for the diagnostic fee again than give these jerks my business. Took them 10 days to see our air conditioner, and they finally showed up seven hours after our window appointment had expired. I left eight messages and never received a return phone call. I wasn't home when they finally came, and they still insisted on doing the work while my babysitter and children were there. I have doubts about the safety of that situation. The scheduling and customer service representatives were rude, and when I called the next day to discuss the situation, they apologized 'that I felt unhappy.' That was the straw that broke the camel's back. They didn't apologize for behaving rudely, leaving me hanging for seven hours, or barging in on the sitter and my kids. They were sorry that I was unhappy about it! I fired them. Now I will hire another company, wait for another diagnostic, wait for the part and installation, but at least I won't be supporting these folks.

Pros: experienced

Cons: rude

Wait, you're the expert.

If you've been to or used Houk Air Conditioning Inc., leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review