Sears

★★☆☆☆
Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, and electronics. With the latest in mens, womens and kids fashion and beauty products, the whole family will look great. Sign up to be a ShopYourWay Member to earn points and save more on everything you love.
  • 2100 S W S Young Dr

    Killeen, TX 76543

    Map & Directions
  • 254-690-0200

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Went to Sears today, after scheduling my session on the phone with someone who sounded like she was overseas and had no pricing details(this should have been my 1st clue that the experience would be bad) . The store called to tell us that we could come early so they could close early since all of their other appointments didn't show (this should've been clue 2). So we got in our sunday best and went to sears... It was terrible. The 4 person backgrounds are very small and she could only get 2 of us on it(and we are skinny). Then she finally said we had to reschedule since we only had 3 shots and they require 12 to send out for prints. I only wanted 1 family picture. What a waste of time! We got home and called a friend to come snap a pic with our camera while we were all dressed up already.

1
★☆☆☆☆

Went to Sears today, after scheduling my session on the phone with someone who sounded like she was overseas and had no pricing details(this should have been my 1st clue that the experience would be bad) . The store called to tell us that we could come early so they could close early since all of their other appointments didn't show (this should've been clue 2). So we got in our sunday best and went to sears... It was terrible. The 4 person backgrounds are very small and she could only get 2 of us on it(and we are skinny). Then she finally said we had to reschedule since we only had 3 shots and they require 12 to send out for prints. I only wanted 1 family picture. What a waste of time! We got home and called a friend to come snap a pic with our camera while we were all dressed up already.

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Whatever you do, DO NOT GO TO SEARS PORTRAIT STUDIO. I had my engagement photos taken there. The customer service is TERRIBLE and the pictures came out AWFUL. We had a 2pm appointment and when we got there (on time) we were ignored for two and a half hours until someone popped her head out a door and told us that she would be with us in just a minute (normally we would have just left after being ignored for so long, but someone had given us a gift certificate as an engagement present and it was going to expire the next day). An hour and a half later, my very grumpy Fiance and I were shown to a very small, cluttered room where we had about 15 minutes for our session. She posed us in strange, unnatural and uncomfortable positions and did not let us have any say in anything. Then we were told to wait in the waiting area while she edited our photos. We waited for another half hour and when we were finally shown our photos that she "edited" we quickly realized that by "editing" she meant shadows and tacky borders. They do not even have Photoshop. Since we had a gift certificate we decided to just go ahead and purchase a few of the better photos. We were promised 10% off, because we were ignored for so long, but when we got to the register to pay for it, she charged us full price and we ended up spending a ridiculous amount of money on photos that we didn't even like. Weeks later, we finally have our photos and are still sorely disappointed with the "quality" of them. Whatever you do, DO NOT GO TO SEARS PORTRAIT STUDIO. The customer service and quality are terrible and they are very unprofessional. I was shocked at how badly we were treated while we were there.

1
★☆☆☆☆

Whatever you do, DO NOT GO TO SEARS PORTRAIT STUDIO. I had my engagement photos taken there. The customer service is TERRIBLE and the pictures came out AWFUL. We had a 2pm appointment and when we got there (on time) we were ignored for two and a half hours until someone popped her head out a door and told us that she would be with us in just a minute (normally we would have just left after being ignored for so long, but someone had given us a gift certificate as an engagement present and it was going to expire the next day). An hour and a half later, my very grumpy Fiance and I were shown to a very small, cluttered room where we had about 15 minutes for our session. She posed us in strange, unnatural and uncomfortable positions and did not let us have any say in anything. Then we were told to wait in the waiting area while she edited our photos. We waited for another half hour and when we were finally shown our photos that she "edited" we quickly realized that by "editing" she meant shadows and tacky borders. They do not even have Photoshop. Since we had a gift certificate we decided to just go ahead and purchase a few of the better photos. We were promised 10% off, because we were ignored for so long, but when we got to the register to pay for it, she charged us full price and we ended up spending a ridiculous amount of money on photos that we didn't even like. Weeks later, we finally have our photos and are still sorely disappointed with the "quality" of them. Whatever you do, DO NOT GO TO SEARS PORTRAIT STUDIO. The customer service and quality are terrible and they are very unprofessional. I was shocked at how badly we were treated while we were there.

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We went to this location to have my son's 2 year photos taken during the week in the morning right when the store opened. They were not busy at that time. They did a wonderful job! They worked with my son, and let him take a break to play and get happy again when he started crying. They played with him to make him smile and got down on the floor with him to show him how they wanted him to pose. They deleted pictures that were bad and took new ones. They worked with us and our photos turned out great. I had a hard time deciding which ones to order because they were all so good. The reason I gave them a four instead of a five is because they cannot retouch the photos. If you have a blemish, it will be in the photo. Overall, they did a fantastic job. Customer service was great, prices were reasonable, and I will go back to have more photos taken in the future.

4
★★★★☆

We went to this location to have my son's 2 year photos taken during the week in the morning right when the store opened. They were not busy at that time. They did a wonderful job! They worked with my son, and let him take a break to play and get happy again when he started crying. They played with him to make him smile and got down on the floor with him to show him how they wanted him to pose. They deleted pictures that were bad and took new ones. They worked with us and our photos turned out great. I had a hard time deciding which ones to order because they were all so good. The reason I gave them a four instead of a five is because they cannot retouch the photos. If you have a blemish, it will be in the photo. Overall, they did a fantastic job. Customer service was great, prices were reasonable, and I will go back to have more photos taken in the future.

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I visited this studio in July for family photos. The photos were great and the service was great. Ofcoarse we went on the rare occasion that they were not too busy. The studio is very small and sometimes have too many walk ins which makes things a little crazy. I feel for those ladies who work so hard in there trying to please everyone. I would go there again for more photos as I was very pleased with my experience.

4
★★★★☆

I visited this studio in July for family photos. The photos were great and the service was great. Ofcoarse we went on the rare occasion that they were not too busy. The studio is very small and sometimes have too many walk ins which makes things a little crazy. I feel for those ladies who work so hard in there trying to please everyone. I would go there again for more photos as I was very pleased with my experience.

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I went there and got Christmas Pictures taken with my children to send to my deployed husband. Not only were they really behind schedule, but the pictures came out horrible. We take the pictures and the lady said they looked fine, when we sit down to view the pictures, the one picture that I was in, one of the children was almost looking at the ceiling. So, the Christmas pictures that I was suppose to send to my husband and family doesn't even include me! They would not let us retake the pictures.

1
★☆☆☆☆

I went there and got Christmas Pictures taken with my children to send to my deployed husband. Not only were they really behind schedule, but the pictures came out horrible. We take the pictures and the lady said they looked fine, when we sit down to view the pictures, the one picture that I was in, one of the children was almost looking at the ceiling. So, the Christmas pictures that I was suppose to send to my husband and family doesn't even include me! They would not let us retake the pictures.

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I called today for over a half hour and not one person could even connect me to the studio or give me the portrait studios number. After a half hour, I called the store manager whose response to poor customer service was, "Our whole store is so busy." i think this is an unacceptable response and I plan to go to the bbb.com to ask for a refund on my "Smile savers" card; if they cant so much as answer their phone OR take any responsibility, i am done shopping here.

1
★☆☆☆☆

I called today for over a half hour and not one person could even connect me to the studio or give me the portrait studios number. After a half hour, I called the store manager whose response to poor customer service was, "Our whole store is so busy." i think this is an unacceptable response and I plan to go to the bbb.com to ask for a refund on my "Smile savers" card; if they cant so much as answer their phone OR take any responsibility, i am done shopping here.

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They charged me wrong price!! Their fault, then would not give me pictures unless I paid 10 times more. Warning to all chose another store. All beware!!!!

5
★★★★★

They charged me wrong price!! Their fault, then would not give me pictures unless I paid 10 times more. Warning to all chose another store. All beware!!!!

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