Gugliani's-Rice Village

★★★☆☆
  • 2400 Times Blvd

    Houston, TX 77005

    Map & Directions
  • 713-526-4499

About Gugliani's-Rice Village

Hours
Monday 11:00 AM - 9:30 PM Tuesday 11:00 AM - 9:30 PM Wednesday 11:00 AM - 9:30 PM Thursday 11:00 AM - 9:30 PM Friday 11:00 AM - 9:30 PM Saturday 11:00 AM - 9:30 PM Sunday 12:00 PM - 8:00 PM
2.8421 19
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Dear Mr. Gugenheim,

I arrived at Gugliani??s around 8:20PM this evening with my husband and another couple. We sat outside and received prompt service of bread, water, and glasses to supplement the two bottles of wine that we had brought. As a group, we ordered an appetizer, a salad, and four specialty pizzas. Three of these pizzas arrived, as ordered, but one that was requested without onions came with onions but lacking olives instead. The waiter apologized for the mistake (which is no doubt accounted for by the similarity in those two words) and offered to have the pizza re-made the correct way. He explained that it would take 10 minutes to make the new pizza. Since I had ordered that particular pizza, I felt that the choice was mine, and declined the waiter??s offer. I did not want the others to wait 10 minutes to begin eating their dinner and knew that I would be able to sneak a few pieces from their pizzas. The waiter apologized again, asked me if I was sure, and upon receiving my confirmation, went back into the restaurant.

We enjoyed the three pizzas that had arrived and were not disturbed, in the least, by the simple misunderstanding that had taken place. The difficulty arose about 15 minutes later when the waiter returned outside and informed me that since we had ordered four pizzas, he would need to charge us for four pizzas, and, this time, offered to bring out the correct pizza that they had just made. Needless to say, I was surprised that a pizza had been made for me against my wishes and even more surprised that I was being asked to pay for the restaurant??s mistake. I explained to the waiter (not yet agitated) that he would need to take the fourth pizza off the check. He explained that he couldn??t do so and that he had already spoken with the manager. I requested to speak to a manager as well.

During the next 20 minutes, I watched the man I would later identify as Mr. Nieves speaking with our waiter, making large hand gestures, and holding his head in his hands. Our waiter returned to our table after this long exchange and explained that the manager was occupied with something in the back and would be out shortly. I??m sure I do not need to explain my surprise when Mr. Nieves finally emerged, 10 minutes later. Apparently Mr. Nieves was not aware that he was perfectly visible sitting at restaurant table while we waited for him to ??handle something in the back.? I am also certain that waiting a total of 30 minutes to speak with a manager is not part of your service strategy.

When I was finally able to speak with Mr. Nieves, I began by (calmly still at this point) telling him that I did not understand the issue. He explained that we had to pay for four pizzas because we ordered four pizzas. When I explained that we were only eating three due to a mistake on the restaurant??s part, he insisted that we must pay for all four and offered to bring out the extra pizza. Perhaps it is useful to remind you that I asked the waiter not to order a corrected pizza and note that we had finished our dinner at this point. I went back and forth with Mr. Nieves multiple times and, though I cannot remember every word that was spoken, I can assure you that the only ones I was listening for were notably absent. Mr. Nieves did not apologize a single time and would not budge on insisting that we pay for the pizza which, for all I know, was never even made. I have no shame whatsoever in saying that I became very angry during this exchange and stated, bluntly, that there was no way I was paying for the absent pizza. When Mr. Nieves again refused to compromise, I explained that there were only two possible outcomes to this situation- either we would pay for what we had consumed, or we would pay for nothing. He, obviously bluffing, responded that he ??would not like to involve the police.? Unfortunately for him, I was not deterred in any way by this threat and, in fact, would have gladly witnessed Mr. Nieves receiving a ticket from the West University Police Department for calling in such a ridiculous situation and, in turn, diminishing the resources available for real emergencies. The police did not show up, leading me to believe that they were not called and, eventually, our waiter returned to clear our plates and ask if we were ready for the check.

When the itemized bill arrived, we realized that all four pizzas were included on the bill.

1
★☆☆☆☆

Dear Mr. Gugenheim,

I arrived at Gugliani??s around 8:20PM this evening with my husband and another couple. We sat outside and received prompt service of bread, water, and glasses to supplement the two bottles of wine that we had brought. As a group, we ordered an appetizer, a salad, and four specialty pizzas. Three of these pizzas arrived, as ordered, but one that was requested without onions came with onions but lacking olives instead. The waiter apologized for the mistake (which is no doubt accounted for by the similarity in those two words) and offered to have the pizza re-made the correct way. He explained that it would take 10 minutes to make the new pizza. Since I had ordered that particular pizza, I felt that the choice was mine, and declined the waiter??s offer. I did not want the others to wait 10 minutes to begin eating their dinner and knew that I would be able to sneak a few pieces from their pizzas. The waiter apologized again, asked me if I was sure, and upon receiving my confirmation, went back into the restaurant.

We enjoyed the three pizzas that had arrived and were not disturbed, in the least, by the simple misunderstanding that had taken place. The difficulty arose about 15 minutes later when the waiter returned outside and informed me that since we had ordered four pizzas, he would need to charge us for four pizzas, and, this time, offered to bring out the correct pizza that they had just made. Needless to say, I was surprised that a pizza had been made for me against my wishes and even more surprised that I was being asked to pay for the restaurant??s mistake. I explained to the waiter (not yet agitated) that he would need to take the fourth pizza off the check. He explained that he couldn??t do so and that he had already spoken with the manager. I requested to speak to a manager as well.

During the next 20 minutes, I watched the man I would later identify as Mr. Nieves speaking with our waiter, making large hand gestures, and holding his head in his hands. Our waiter returned to our table after this long exchange and explained that the manager was occupied with something in the back and would be out shortly. I??m sure I do not need to explain my surprise when Mr. Nieves finally emerged, 10 minutes later. Apparently Mr. Nieves was not aware that he was perfectly visible sitting at restaurant table while we waited for him to ??handle something in the back.? I am also certain that waiting a total of 30 minutes to speak with a manager is not part of your service strategy.

When I was finally able to speak with Mr. Nieves, I began by (calmly still at this point) telling him that I did not understand the issue. He explained that we had to pay for four pizzas because we ordered four pizzas. When I explained that we were only eating three due to a mistake on the restaurant??s part, he insisted that we must pay for all four and offered to bring out the extra pizza. Perhaps it is useful to remind you that I asked the waiter not to order a corrected pizza and note that we had finished our dinner at this point. I went back and forth with Mr. Nieves multiple times and, though I cannot remember every word that was spoken, I can assure you that the only ones I was listening for were notably absent. Mr. Nieves did not apologize a single time and would not budge on insisting that we pay for the pizza which, for all I know, was never even made. I have no shame whatsoever in saying that I became very angry during this exchange and stated, bluntly, that there was no way I was paying for the absent pizza. When Mr. Nieves again refused to compromise, I explained that there were only two possible outcomes to this situation- either we would pay for what we had consumed, or we would pay for nothing. He, obviously bluffing, responded that he ??would not like to involve the police.? Unfortunately for him, I was not deterred in any way by this threat and, in fact, would have gladly witnessed Mr. Nieves receiving a ticket from the West University Police Department for calling in such a ridiculous situation and, in turn, diminishing the resources available for real emergencies. The police did not show up, leading me to believe that they were not called and, eventually, our waiter returned to clear our plates and ask if we were ready for the check.

When the itemized bill arrived, we realized that all four pizzas were included on the bill.

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First fork bent while cutting bread, 2nd bent in half eating spaghetti. Talk about cheap. They said all their forks are like that. Collinas was ok, Guglianos felt cheap and I felt embarrassed for having brought a friend there.

0
★☆☆☆☆

First fork bent while cutting bread, 2nd bent in half eating spaghetti. Talk about cheap. They said all their forks are like that. Collinas was ok, Guglianos felt cheap and I felt embarrassed for having brought a friend there.

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Linguini & spaghetti that came with tomato sauce was drenched in grease, Fettuccini was almost like drinking cream soup. We left our plates full and were not even offered a refund. The worst part was the after taste? our mouth tasted like dirty rags. The most disgusting food I?v had in my life? GO ELSE WHERE!

0
★☆☆☆☆

Linguini & spaghetti that came with tomato sauce was drenched in grease, Fettuccini was almost like drinking cream soup. We left our plates full and were not even offered a refund. The worst part was the after taste? our mouth tasted like dirty rags. The most disgusting food I?v had in my life? GO ELSE WHERE!

Pros: None

Cons: Not Recommended

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This evening my boyfriend and I went for dinner at Collina's. As college students, Collina's is a nearby, moderately priced, and tasty place to eat- I love their pizza and some of their pasta dishes. However, the last three or four times I've been there, the service has been absolutely HORRIBLE. Tonight, the hostess tried to seat us at a dirty and poorly placed table (practically in what exists of a waiting area), and when I requested a different table, she scoffed and said "FINE" and sat us down. One other couple sat down nearby us around the same time. They had water, wine, and bread within a few minutes of sitting down, while we waited 15 minutes for the first sign of our waiter. After another 5 minutes of waiting for drinks, he then proceeded to bring bread and beers to an elderly couple next to us who had come in 10 minutes after us!! Still without drinks or bread, I got up and spoke to the host and asked to speak to the manager, but he reacted nonchalantly to my complaint and said he would get us the bread, without an apology or without answering my request to see the manager. The poor service continued with an epically long time for our entrees to come out. I am afraid that though the food is great, the service is simply not worth putting up with. They need to replace their entire serving staff. Before, I had thought the bad service I'd experienced there had been a fluke, but now I know that it's totally characteristic of this place. DON'T GO HERE.

0
★☆☆☆☆

This evening my boyfriend and I went for dinner at Collina's. As college students, Collina's is a nearby, moderately priced, and tasty place to eat- I love their pizza and some of their pasta dishes. However, the last three or four times I've been there, the service has been absolutely HORRIBLE. Tonight, the hostess tried to seat us at a dirty and poorly placed table (practically in what exists of a waiting area), and when I requested a different table, she scoffed and said "FINE" and sat us down. One other couple sat down nearby us around the same time. They had water, wine, and bread within a few minutes of sitting down, while we waited 15 minutes for the first sign of our waiter. After another 5 minutes of waiting for drinks, he then proceeded to bring bread and beers to an elderly couple next to us who had come in 10 minutes after us!! Still without drinks or bread, I got up and spoke to the host and asked to speak to the manager, but he reacted nonchalantly to my complaint and said he would get us the bread, without an apology or without answering my request to see the manager. The poor service continued with an epically long time for our entrees to come out. I am afraid that though the food is great, the service is simply not worth putting up with. They need to replace their entire serving staff. Before, I had thought the bad service I'd experienced there had been a fluke, but now I know that it's totally characteristic of this place. DON'T GO HERE.

Pros: good pizza and pasta, good location

Cons: TERRIBLE service

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We loved Collina's in Rice Village and have tried several times to like the one closer to our house located at Greenway Plaza. NEVER going to happen. The girls that work there are beyond rude. Once we placed a delivery order and called to check on it an hour and a half later...after giving the girl our credit card information...and they said they had no record of our order. On top of that, more rude attitude from the girl on the phone. How's that for service?

0
★☆☆☆☆

We loved Collina's in Rice Village and have tried several times to like the one closer to our house located at Greenway Plaza. NEVER going to happen. The girls that work there are beyond rude. Once we placed a delivery order and called to check on it an hour and a half later...after giving the girl our credit card information...and they said they had no record of our order. On top of that, more rude attitude from the girl on the phone. How's that for service?

Pros: Go to Rice Village location! Good food, good service.

Cons: Employees at the Greenway plaza location. RUDE.

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Still the best pizza in Houston and the prices are reasonable. All menu items are very good, but the pizza can't be beat. Eggplant Parmigiana is fantastic, where you get the dinner or the Panini you can?t go wrong. BYOB (with a corkage fee?somebody has to wash the glasses) is a great option, the $2 they charge you is WELL worth the savings on a bottle or two or three of wine. A table of 4 = $8 add that to the wine store price of 20 bucks each for three bottles of wine and you get three time as much wine for less that most places charge you for one bottle of the same wine. Those complaining about ?corkage fees? are REALLY CHEAP? Did I mention the Pizza, it?s great; try the Greca it?s our favorite and if your really into toppings try the Mona Lisa a' la Lisa, a large will serve four people and still leave you a piece or two for breakfast. Service is NOT what they are know for, but GREAT food at reasonable prices IS. Not all locations are the same, Heights is the fanciest, Village most relaxed, Memorial City is more family oriented.

2
★★★★★

Still the best pizza in Houston and the prices are reasonable. All menu items are very good, but the pizza can't be beat. Eggplant Parmigiana is fantastic, where you get the dinner or the Panini you can?t go wrong. BYOB (with a corkage fee?somebody has to wash the glasses) is a great option, the $2 they charge you is WELL worth the savings on a bottle or two or three of wine. A table of 4 = $8 add that to the wine store price of 20 bucks each for three bottles of wine and you get three time as much wine for less that most places charge you for one bottle of the same wine. Those complaining about ?corkage fees? are REALLY CHEAP? Did I mention the Pizza, it?s great; try the Greca it?s our favorite and if your really into toppings try the Mona Lisa a' la Lisa, a large will serve four people and still leave you a piece or two for breakfast. Service is NOT what they are know for, but GREAT food at reasonable prices IS. Not all locations are the same, Heights is the fanciest, Village most relaxed, Memorial City is more family oriented.

Pros: Pizza, Prices, BYOB

Cons: Service, Noise, Crowded

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I went here on the recommendation of a friend. The pizza was really great (and so was the salad and bread), but the service was merely okay. The waitress forgot to bring our bread and barely stopped by the table. The atmosphere was really loud. I'll probably still go back again, but will try the patio next time. I will absolutely order pizza to go in the future.

2
★★★★☆

I went here on the recommendation of a friend. The pizza was really great (and so was the salad and bread), but the service was merely okay. The waitress forgot to bring our bread and barely stopped by the table. The atmosphere was really loud. I'll probably still go back again, but will try the patio next time. I will absolutely order pizza to go in the future.

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This place is has the best pizza around. It is a great place to people watch if you sit on the patio. Ask Pedro with help from the wine list, he is very knowledgable. You can bring your own wine to this place just pay the cork fee.

2
★★★★★

This place is has the best pizza around. It is a great place to people watch if you sit on the patio. Ask Pedro with help from the wine list, he is very knowledgable. You can bring your own wine to this place just pay the cork fee.

Pros: Great food, service

Cons: parking

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I have been a fan of Collina's for years until now. The food is the best but my last visit was my last. First of all, there was a large party that was out of control, they were so loud that people leaving the resturant were complaining that they had lost their hearing. The new manager was so rude to my husband and I. We asked for the wine list to order a bottle when my husband told the manger what we would like he looks at the menu, took his finger and went straight to the price and said to us "no no this is no good" taking his finger (right in front of us) he locates the most expensive one on the list and says "this is what you should have." My husband and I are not cheap nor are we stupid!! THEN, when we are having dinner he comes to the table and after some chatting the topic of birthdays comes up. I mention that we have had three 30th Birthday Parties here and we may have mine here in July. He says "WHAT, you're 29?!?" I said "yes, why?" "I thought you were alot older than that!" How rude is that?? Any man with half a brain knows you NEVER say that to any woman or anyone for that matter. I guess this is his way of getting back at me for saying that I miss Pedro and I have not been there as much since Pedro is gone . . . well TOO BAD, I do miss Pedro and I will never eat here again as long as he is the manger!

1
★★★☆☆

I have been a fan of Collina's for years until now. The food is the best but my last visit was my last. First of all, there was a large party that was out of control, they were so loud that people leaving the resturant were complaining that they had lost their hearing. The new manager was so rude to my husband and I. We asked for the wine list to order a bottle when my husband told the manger what we would like he looks at the menu, took his finger and went straight to the price and said to us "no no this is no good" taking his finger (right in front of us) he locates the most expensive one on the list and says "this is what you should have." My husband and I are not cheap nor are we stupid!! THEN, when we are having dinner he comes to the table and after some chatting the topic of birthdays comes up. I mention that we have had three 30th Birthday Parties here and we may have mine here in July. He says "WHAT, you're 29?!?" I said "yes, why?" "I thought you were alot older than that!" How rude is that?? Any man with half a brain knows you NEVER say that to any woman or anyone for that matter. I guess this is his way of getting back at me for saying that I miss Pedro and I have not been there as much since Pedro is gone . . . well TOO BAD, I do miss Pedro and I will never eat here again as long as he is the manger!

Pros: Great Food

Cons: New manager is RUDE!

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We live in the area and up to this point frequented or carried out Collina's food on many occasions. Well last night I got so turned off we're never coming back. I came in to pick up a take-home order. The order wasn't completely ready (which was fine since they're busy on weekend nights). I waited by the counter and happened to glance over into the kitchen area. The *waiter* who was helping me was grabbing lettuce out of a big bowl with his *bare hands* and putting it into my styro container. I was incredulous and complained to both the waiter and the manager standing at the counter. All they said fine, fine, we'll have one of the kitchen staff make another take-home salad. Well after that the waiter put the styro container that he "prepared" for us back into the fridge for some other unlucky customer. The finale at the end was that when I got home I realized they missed an item from my order and I had to go back once again to retrieve it. The manager was kind of apologetic and said next time we come in bla-bla "make it up to me". Well there won't be a next time.

0
★☆☆☆☆

We live in the area and up to this point frequented or carried out Collina's food on many occasions. Well last night I got so turned off we're never coming back. I came in to pick up a take-home order. The order wasn't completely ready (which was fine since they're busy on weekend nights). I waited by the counter and happened to glance over into the kitchen area. The *waiter* who was helping me was grabbing lettuce out of a big bowl with his *bare hands* and putting it into my styro container. I was incredulous and complained to both the waiter and the manager standing at the counter. All they said fine, fine, we'll have one of the kitchen staff make another take-home salad. Well after that the waiter put the styro container that he "prepared" for us back into the fridge for some other unlucky customer. The finale at the end was that when I got home I realized they missed an item from my order and I had to go back once again to retrieve it. The manager was kind of apologetic and said next time we come in bla-bla "make it up to me". Well there won't be a next time.

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I've been dining at this Collina's for several years. Last weekend we got charged $1.99 for a corkage fee per person - this has never happened before. When we brought it up to our waiter they insisted that this was the policy - and suggested that they technically were not a byob restaurant anymore. This policy is not in writing anywhere, but still they refused to reverse the charges - or even one of them. Both the server and the manager made unnecessary and ugly remarks about a former employee, Pedro, who had always been my favorite. The whole atmosphere among staff has become dry, dull, and rude. I guess I'll be eating at the Collina's on Richmond now...

1
★★★☆☆

I've been dining at this Collina's for several years. Last weekend we got charged $1.99 for a corkage fee per person - this has never happened before. When we brought it up to our waiter they insisted that this was the policy - and suggested that they technically were not a byob restaurant anymore. This policy is not in writing anywhere, but still they refused to reverse the charges - or even one of them. Both the server and the manager made unnecessary and ugly remarks about a former employee, Pedro, who had always been my favorite. The whole atmosphere among staff has become dry, dull, and rude. I guess I'll be eating at the Collina's on Richmond now...

Pros: Food, Value

Cons: Loud, Slow Service, Rude Staff

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I love Collina's, and I have always loved having Pedro (a fun, cool waiter) wait on our table. However, I have realized that EVERY single time he has waited on us he has overcharged our bill and added small things on our bill just to increase enough to make a difference over an evening of many tables but not enough that most tables would complain about it. It is just easier to pay it than wait another 20 minutes to get it fixed since the service is slow. It has just gotten to the point that I can guess before hand what all will be added to my bill. This is just bad business and annoying...so tables beware.

1
★★☆☆☆

I love Collina's, and I have always loved having Pedro (a fun, cool waiter) wait on our table. However, I have realized that EVERY single time he has waited on us he has overcharged our bill and added small things on our bill just to increase enough to make a difference over an evening of many tables but not enough that most tables would complain about it. It is just easier to pay it than wait another 20 minutes to get it fixed since the service is slow. It has just gotten to the point that I can guess before hand what all will be added to my bill. This is just bad business and annoying...so tables beware.

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You can't beat the pizza at Collina's...their other dishes are great as well. Great white cream sauces. BYOB makes have a great bottle of wine with dinner affordable. Small patio is great, but you'll have a wait.

2
★★★★★

You can't beat the pizza at Collina's...their other dishes are great as well. Great white cream sauces. BYOB makes have a great bottle of wine with dinner affordable. Small patio is great, but you'll have a wait.

Pros: Food Quality, BYOB, Location

Cons: Small, Parking, Wait

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I had a great time at this little Italian eatery in the Village! The chicken caesar salad was good and the atmosphere is warm and friendly.

2
★★★★☆

I had a great time at this little Italian eatery in the Village! The chicken caesar salad was good and the atmosphere is warm and friendly.

Pros: atmosphere, good food, service

Cons: noisy

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Pizzas were good -- not great -- but good. The tortellini was consistently dry, almost to the point of being crunchy. Service was mediocre to average and dispensed with a real attitude. If you think this is great food and ambience, you don't get out enough!

1
★★☆☆☆

Pizzas were good -- not great -- but good. The tortellini was consistently dry, almost to the point of being crunchy. Service was mediocre to average and dispensed with a real attitude. If you think this is great food and ambience, you don't get out enough!

Pros: Casual, BYOB (wine)

Cons: Average food, Surly waiters

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Where do you get Cheap Eats??? It is not that cheap. Not kid friendly. Not friendly at all.

0
★☆☆☆☆

Where do you get Cheap Eats??? It is not that cheap. Not kid friendly. Not friendly at all.

Cons: Not Cheap, Not kid friendly, Not that good

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Excellent Neighborhood eatery. Great place to enjoy with friends. Bring your own bottle of wine and enjoy this Italian retaurant with a casual and elegant ambiance.

2
★★★★★

Excellent Neighborhood eatery. Great place to enjoy with friends. Bring your own bottle of wine and enjoy this Italian retaurant with a casual and elegant ambiance.

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You can't beat good food and a place that allows you to byob. The Collinas in the Heights is a regular Friday stop

2
★★★★★

You can't beat good food and a place that allows you to byob. The Collinas in the Heights is a regular Friday stop

Pros: byob, pizza

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Good food, cozy atmosphere and good prices.
Can't wrong with this convenient spot. I loved it. The house dressing made me take notice of my salad. I would go back again.

2
★★★★☆

Good food, cozy atmosphere and good prices.
Can't wrong with this convenient spot. I loved it. The house dressing made me take notice of my salad. I would go back again.

Pros: Inexpensive, ambiance, friendly wait staff

 

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