Baby's & Kids 1st Furniture

★★★★☆
  • 5575 Richmond Ave

    Houston, TX 77056

    Map & Directions
  • 713-785-8511

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4.0 5
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As many first time moms, I initally felt overwhelmed with starting a registry. The staff at this location and the I-45 location were very helpful, patient and informative. The car seat expert on site at the Richmond location explained all

3
★★★★★

As many first time moms, I initally felt overwhelmed with starting a registry. The staff at this location and the I-45 location were very helpful, patient and informative. The car seat expert on site at the Richmond location explained all

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I was referred to them by a friend. The people that worked there are nice, friendly, and mostly knowledgeable .. Besides a couple of the cashiers, they were all pretty rude. But the people on the floor were nice. \r
\r
HOWEVER, we ordered

3
★★★★★

I was referred to them by a friend. The people that worked there are nice, friendly, and mostly knowledgeable .. Besides a couple of the cashiers, they were all pretty rude. But the people on the floor were nice. \r
\r
HOWEVER, we ordered

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I am an expecting mother who dropped by 2 of the Baby first locations, the sugarland store and the galleria store..and LOVEd the selection. I was very happy with the sturdy quality and the prices were out of this world affordable. i could have gone to br us and gotten no help, had no idea and paid same thing for less quality. I mean when i came in the doors i was greeted, not suffocated!!! and when i had questions everyone that helped me was extremely informative to this newbie! i purchased my furniture and ordered a chiar. I am absolutely thrilled and glad my friend told me about them. I love to support local companies and they are a family owned business and i take pride in helping them with my business as much as they helped me. The staff there is warm and friendly and quite knowledgeable. No where else have i been have i been treated with patience and smiles. I will gladly refer my friends/ family therein a heartbeat... especially now that my shower is coming up and i am registered there....woo hoo. i have a lot of family out of town and they can actually purchase over the phone to help me out..( from Jersey) thanks so much To my local baby store who is first class in my book. My hubby and I are soo glad we found you and you were worth the trips to the stores as we live in leaguecity. i would recommend this store to anyone in need of excellent baby furniture and needs at a great buy, plus the excellent sales help they have... that is there to answer any silly question you may have... they even told me things i didnt even know about or think to ask.... but i came out of there informed and happy!

2
★★★★★

I am an expecting mother who dropped by 2 of the Baby first locations, the sugarland store and the galleria store..and LOVEd the selection. I was very happy with the sturdy quality and the prices were out of this world affordable. i could have gone to br us and gotten no help, had no idea and paid same thing for less quality. I mean when i came in the doors i was greeted, not suffocated!!! and when i had questions everyone that helped me was extremely informative to this newbie! i purchased my furniture and ordered a chiar. I am absolutely thrilled and glad my friend told me about them. I love to support local companies and they are a family owned business and i take pride in helping them with my business as much as they helped me. The staff there is warm and friendly and quite knowledgeable. No where else have i been have i been treated with patience and smiles. I will gladly refer my friends/ family therein a heartbeat... especially now that my shower is coming up and i am registered there....woo hoo. i have a lot of family out of town and they can actually purchase over the phone to help me out..( from Jersey) thanks so much To my local baby store who is first class in my book. My hubby and I are soo glad we found you and you were worth the trips to the stores as we live in leaguecity. i would recommend this store to anyone in need of excellent baby furniture and needs at a great buy, plus the excellent sales help they have... that is there to answer any silly question you may have... they even told me things i didnt even know about or think to ask.... but i came out of there informed and happy!

Pros: awesome selection, price and salespeople

Cons: none ,

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After looking for cribs in all the Houston area baby stores, this store had the best selection of merchandise, and also a great place to compare car seat models because they have more than anywhere else. My 1st experience there was wonderful b/c I had great luck and was helped by a wonderful young sales lady who was knowledgeable and spent over an hour with me. As I later learned, she is the only competent person on the staff. When I came back to purchase, I had to put in the order/sale with another staff person who did not understand how to read their computer system, and who 1st told me my crib would come in 2-4 weeks, but then had to cancel my order after the competent lady double checked this and told me it would be 3 months! They also advertise a staff person who is certified to teach you to install your baby car seat- I met her and she assured me she would be working next weekend and said to come when the store opens so I don't have to wait for her help. I confirmed 2 days later with another staff person that the car seat lady would be in next weekend. I show up on Saturday morning when they open-- only to have the staff tell me the car seat lady is not working that day! What a waste of my time, after confirming this twice with the staff! I asked if she is in on Sunday- they said yes, and again come right when they open. On Sunday I called before driving over to ask if car seat lady is available- they said she will call me back and that for car seat installation I usually need an appointment! No one told me this any of the previous 5 times I asked about car seat help! So when the car seat lady called me back, she said she only helps with car seat installations on Mon, Tue, Thurs. Why no one told me any of this before I have no idea. But how they wasted my time, and the laziness and lack of knowledge about operations by the staff has assured me that I will never go back. Go check out their merchandise- but beware of dealing with the staff because they are incapable of doing their job.

1
★★☆☆☆

After looking for cribs in all the Houston area baby stores, this store had the best selection of merchandise, and also a great place to compare car seat models because they have more than anywhere else. My 1st experience there was wonderful b/c I had great luck and was helped by a wonderful young sales lady who was knowledgeable and spent over an hour with me. As I later learned, she is the only competent person on the staff. When I came back to purchase, I had to put in the order/sale with another staff person who did not understand how to read their computer system, and who 1st told me my crib would come in 2-4 weeks, but then had to cancel my order after the competent lady double checked this and told me it would be 3 months! They also advertise a staff person who is certified to teach you to install your baby car seat- I met her and she assured me she would be working next weekend and said to come when the store opens so I don't have to wait for her help. I confirmed 2 days later with another staff person that the car seat lady would be in next weekend. I show up on Saturday morning when they open-- only to have the staff tell me the car seat lady is not working that day! What a waste of my time, after confirming this twice with the staff! I asked if she is in on Sunday- they said yes, and again come right when they open. On Sunday I called before driving over to ask if car seat lady is available- they said she will call me back and that for car seat installation I usually need an appointment! No one told me this any of the previous 5 times I asked about car seat help! So when the car seat lady called me back, she said she only helps with car seat installations on Mon, Tue, Thurs. Why no one told me any of this before I have no idea. But how they wasted my time, and the laziness and lack of knowledge about operations by the staff has assured me that I will never go back. Go check out their merchandise- but beware of dealing with the staff because they are incapable of doing their job.

Pros: Great collection of baby furniture and reasonable prices

Cons: Staff contradict each other and cannot place orders correctl

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They are fine, if you want to buy anything in stock in the store. Just don't order anything! They will tell you they will call you and then you will not hear from them about your order. You have to literally call them off the hook to find anything out. Many of the salespeople give misinformation, so expect to have to call and talk to multiple people to find out any true information. Also, don't use there delivery service. If you miss their call to set up a delivery date, you are out of luck because their phone goes straight to voicemail. You will have to wait a week just to reach them about setting up the delivery. If you are a busy new mom like me, avoid the hassle.

0
★☆☆☆☆

They are fine, if you want to buy anything in stock in the store. Just don't order anything! They will tell you they will call you and then you will not hear from them about your order. You have to literally call them off the hook to find anything out. Many of the salespeople give misinformation, so expect to have to call and talk to multiple people to find out any true information. Also, don't use there delivery service. If you miss their call to set up a delivery date, you are out of luck because their phone goes straight to voicemail. You will have to wait a week just to reach them about setting up the delivery. If you are a busy new mom like me, avoid the hassle.

Pros: parking

Cons: poor customer service

 

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