Very grateful for the wonderful experience both my dog and I had with Dog House Pet Salon! Went to visit some family in Houston over the summer, but unfortunately they did not allow my pup in their house due to a newborn. Dog House was more than welcome to take in Lil' Tony into their establishment with no problem at all. Very respectful and very courteous! Thank you so much!!
Do not take you dog here if you have a specific cut request! The Dog House had good reviews, and was very nice on the inside, however, they did not listen to me about how I wanted my dog groomed. She is a med. size dog, and was very fluffy and very cute (part shih tzu mix). I asked for a Teddy Bear Cut for the head, and trim/even out the rest of her body (this is what my vet recommended). They kept insisting that for the summer, they should shave half of her body hair off. I did not want this, but agreed to shave some of it off but wanted to keep it longer. I'm not the expert, they are, or so I thought. When I got my dog back, they had shaved over 2/3 of her hair off! She went from a fluffy long haired dog, to a short haired dog. The hair on the head is uneven, and there are some strands of the hair they didn't even cut (left 5-6'' long)!!! They obviously do not know what a Teddy Bear cut is, because they left her with a fro on top, shaved the front of her face, and gave her sideburns (or mutton chops as I call them) Her legs looked good, but they ruined her face. She did not have any matting on her face, body, or anything when I brought her in, so it was totally the groomer. It just seemed like they wanted to cut her hair whichever way was easiest for them, not what I wanted. I will never go back, and DO NOT recommend anyone to take their dog here if you have a specific cut request. When they took her in, she had to wait to get a cut. She was not given any water, or able to use the bathroom (was freaking out when we got her cause she needed to go so bad). Not sure if they used a cage or what while she was waiting. She was really scared once we got her out of there, and had to use the bathroom. Just wasn't acting like herself until the following day. One more thing, get an exact price before you drop the dog off. The price they charged was over 33% more then what they quoted me, they did not tell me they provided any other services, and would not give a detailed bill. Unacceptable. I just can't believe what they did to my dog. My dog no longer has the "cute" look, and it's going to take a long time to get her looking proper again. She just looks.....retarded now. If you saw her before and after, you would understand.
This place is the best great staff they trully care about the animal highly recommend
I have nothing but good things to say about Donna & Fred and their dog-loving staff. My 2-year-old male terrier mix attended doggie day care there for a year, 3 times per week, 11 hours/day, for a very fair price. He always came home happy and tired from playing all day with his group of small dog friends. The staff gives the temperament test on the first day to see which group your dog will best fit into. It worked out very well for my Rex. He loved going there every day when I had to be gone for 11 hours at a time. All of the staff are dog lovers to the max! Donna and Fred run a very solid, very fair business. If you don't like something or are concerned about something, tell them about it. They aren't mindreaders. They have accommodated me very fairly on a few small issues and corrected them immediately. They want to please their customers. Very High Level of Customer Service here! I was very happy there. I'd still be there if not for moving out of state. It is a very busy place due to its popularity, but I feel that that is a Good Thing! C.H.
Would recommend The Dog House Pet Salon to anyone that needs warm caring grooming and boarding by people who love dogs. My dog Misty use to be afraid to go to the groomers before we found TDHPS. She loves Donna and the cut is great. We also use TDHPS for boarding. The boarding is excellent. The guys play with Misty and she is happy to go. No more guilt when I leave her. She has a happy face and runs to go play.
Please be aware!!! My boxer did not eat for 3 days of being at the Dog House Pet Salon. He went there weighing 72 pounds and left there weighing 66 pounds! Not only did my dog not eat, he returned with STAPH DEMATITIS all over his body! THERE WILL BE NO MORE OVER NIGHT STAYS THERE!!!! PLEASE BE AWARE!!!
Do not take your dog here if you have a specific cut request! The Dog House had good reviews, and was very nice on the inside, however, they did not listen to me about how I wanted my dog groomed. She is a med. size dog, and was very fluffy and very cute (part shih tzu mix). I asked for a Teddy Bear Cut for the head, and trim/even out the rest of her body (this is what my vet recommended). They kept insisting that for the summer, they should shave half of her body hair off. I did not want this, but agreed to shave some of it off but wanted to keep it longer. I'm not the expert, they are, or so I thought. When I got my dog back, they had shaved over 2/3 of her hair off! She went from a fluffy long haired dog, to a short haired dog. The hair on the head is uneven, and there are some strands of the hair they didn't even cut (left 5-6'' long)!!! They obviously do not know what a Teddy Bear cut is, because they left her with a fro on top, shaved the front of her face, and gave her sideburns (or mutton chops as I call them) Her legs looked good, but they ruined her face. She did not have any matting on her face, body, or anything when I brought her in, so it was totally the groomer. It just seemed like they wanted to cut her hair whichever way was easiest for them, not what I wanted. I will never go back, and DO NOT recommend anyone to take their dog here if you have a specific cut request. When they took her in, she had to wait to get a cut. She was not given any water, or able to use the bathroom (was freaking out when we got her cause she needed to go so bad). Not sure if they used a cage or what while she was waiting. She was really scared once we got her out of there, and had to use the bathroom. Just wasn't acting like herself until the following day. One more thing, get an exact price before you drop the dog off. The price they charged was over 33% more then what they quoted me, they did not tell me they provided any other services, and would not give a detailed bill. Unacceptable. I just can't believe what they did to my dog. My dog no longer has the ""cute"" look, and it's going to take a long time to get her looking proper again. She just looks.....retarded now. If you saw her before and after, you would understand.
I took my dog to stay at The Dog House and was very nervous about it because he is TERRIFIED of everything. The competent and patient staff of TDH took time to meet my dog and learn about his neuroses (half-blind, scared of small dogs, hides under chairs...). When I came to pick him up, he was happy, wearing a cute little bandana from his bath, and exhausted from playing with his new friends.\r
TDH is unique because of all the attention they give your pooch. For only $20/night, they take the dogs out FOUR times a day, and dogs spend all day with a play group. The first day is spent ""temperament testing"" -- figuring out which group your dog fits into -- so your pooch is alone only at night when sleeping. Hence, my dog came home happy, clean, and super tired!\r
Be aware that other boarding places generally charge more, and they tack on additional fees to exercise the dogs. For the price, service, and attention to detail, I highly recommend The Dog House Pet Salon.
I'm very satisfied by the high-quality pet grooming offered here. I will use only the services of the Dog House Pet Salon for my dog!
After trying (too) many groomer's in the area, I finally found the Dog House Pet Salon! I was relieved to finally find a reliable groomer that did as I asked. Let's be honest, not all dog owners want show haircuts, and I was relieved that I didn't get any grief, or unfounded snobbery, from the front desk when I asked for a simple puppy cut to keep my very long haired pup cooler this summer. I also know she had a pleasant experience because she wasn't hoarse from barking all day like in the past. Although there are other groomers that can do great haircuts, you aren't going to be charged an arm and leg at the Dog House Pet Salon either. I highly recommend this place!
I took my Yorkie mix in to get a short summer haircut. The staff did not seem to have enough time to talk to me about what I wanted his haircut to look like. When I picked up my dog, I was shocked to find out that they charged 2x the amount everywhere else I have taken my dog, and when they brought out the poor little guy he looked scared and dirty. The did not clean his eye stains properly, long hairs were left covering his eyes, and the hair on the top of his head was extremely uneven. \r
My dog, who has been in quarantine in Australia for 30 days has still not recovered from the terrible treatment he received. He has been shaking and unable to leave my side. And after much licking on his part, I found a small cut on one of his legs.\r
My dog is NEVER going back to this groomer again. I would recommend you take you pet to a smaller place where they have time to treat both you and your pets with respect.\r
Love this pet hotel & salon! I have been bringing Twiggy here for the past two years and she is very happy with each visit. Donna and her staff do an excellent job in making sure all the pets are comfortable, safe and well maintained. I have no worries when Twiggy visits at the Dog House Pet Salon. Bravo Donna!!
This place is great for my maltipoo Charlie he loves going there! I felt comfortable leaving him there for a week while I was out of town....I knew he was in good hands and would be well taken care of by Donna and all her staff! And I love the fact I can watch him on the webcam to see what he is doing. I will continue to take my pup Charlie here!
I've been taking my Maltipoo to the Dog House for grooming and boarding since they opened. I couldn't be happier with the quality of service they provide.
Donna is so good at what she does. I have a 14 year old bichon that becomes extremely anxious over new experiences. I had become accustomed to his shaking as I dropped him off for grooming and then being stressed when I picked him up. The Pet Salon has been wonderful for him since we moved to Houston - I can relax and not worry. My son also has a border collie that is young and playful - Zoe loves it as well.
This place does a great job and on my Yorkie. Im pretty picky about her grooming and have tried about 6 different places and they are the best. On top of that everyone is always supper friendly. The only down fall a little bit pricey, but worth it in the end.
When I first got my 2 yr-old high energy Rat Terrier, I knew he was going to need an outlet for all that energy while I was at work; so, I started thinking about doggie day care. A neighbor boards her 2 Yorkies at another day care that I visited, and I was disappointed. Luckily, I drive past The Dog House Pet Salon on my way to and from work, and was initially impressed with the security and thought put into the outside play area. I decided to drop in on my way home from work one evening and chat with one of the owners, as they picked up their dogs. The lady I 'caught' had great things to say about Donna and her operation; so, within the week, Hershey was there for testing (I was so nervous he wouldn't be accepted; but, he was!) Now he's a regular for both day care and grooming....also boarding when I leave town. He gets so excited, when we pull in, that he paws the windows to get out and be with his friends and Donna's staff. I'm very pleased with all the services there-- It's a great operation that I'd recommend to all pet owners
Great facility and very friendly. We want the best for our dog and she came out gorgeous. She was very happy and well taken care of.
I have been leaving my dog at The Dog House 5 days a week for doggy-day-care, and she and I couldn't be happier. The owner and her staff love my dog and take the best care of her I could possibly imagine. They treat her like a family member. I have also boarder my dog and had her groomed at The Dog House. She loves the time she spends there and I love that they are there for her and for me.
Owner Donna Olson and her associates are the absolute best groomers in Houston. And I have tried groomers all over Houston. We live in the Channelview area, yet take our poodles to be groomed with Donna in the Galleria area. She's that good!\r
My poodles have been groomed by Donna for 10+ years and we've never had a bad experience. One of my boys is older and has a herniated disc in his back which requires that he be treated with extra care. Donna and her group's gentle and caring treatment makes it possible for him to continue to receive regular grooming. Something that's a must for poodles.\r
I'd recommend The Dog House Pet Salon to anyone who is looking for excellent grooming with a tender touch.
I really like that the dogs get to play outside with other dogs instead of being by themselves all day. I took a tour and the place is very clean. My dog seemed to be very happy there. He likes other dogs. Will be boarding him there again soon.
I'm so happy that I found the Dog House Pet Salon!!! I have a 15 year old Pomeranian that had only been boarded one other time in her life and the experience was horrible. She got so sick from the stress that I was reluctant to take her anywhere else, but I decided to try the Dog House. Donna and her staff are wonderful and my fur-baby has never had any problems there. They also do an excellent job grooming and have even been able to groom my cat. I would highly recommend this place to anyone. = )
I have been bringing my two small dogs here for grooming since it opened and Donna could not be nicer to my beloved pets. They are so accommodating when I need to have my dogs ready at a certain time and the dogs look fantastic every SINGLE time.
I wouldn't take my dog anywhere else for grooming. Love Donna, the owner. She's great with dogs and does this because she loves it.
I use the day M-Th and love how I pick up a dog that has played all day. She is young and full of energy, but after the day at daycare she wants to snuggle. I never thought I would be spending money on dog daycare but it is worth every cent, knowing that my house is not destroyed and that she is having so much fun during the day. I love the video cam, several in the office have watched her play. This is one of the cleanest and best run daycare facilities and I know my dog is safe there.
This is BY FAR the best place I've ever taken my dogs. The staff has gone so far out of their way to accomadate my dogs - especially my littlest one both during and after her surgery to repair a broken leg. I know beyond a shadow of a doubt that my girls will be extremely well taken care of whenever they're there. You can always expect friendly and helpful staff, an extremely qualified owner with a wealth of expertise, a clean and safe facility, and very happy pets.
My dog loves this place! He is shy around another dogs, but each time I have come to pick him up he whines as we drive away! That is a first, and a great feeling. I like being able to watch his activities on the webcams and it makes me feel great to see that each time they take the dogs out to play, they mop and shopcav the rooms!
Pros: webcam, clean
We boarded our boxer here for over a week, and don't have any complaints. It's a great value for what you pay, and I like that doggy daycare doesn't cost extra when you board your dog. Some places will charge for boarding and doggy daycare. We like them well enough to use them again, and I would recommend them to friends.
Pros: Friendly staff, nice facilities, good price
Cons: narrow window of pick-up times on Sunday
I travel a lot for work and the staff at Dog House gives me the ability to focus on my work and not feel guilty about leaving my dog behind. He gets excited when we pull in the driveway and the staff know him by name so he goes straight to them without hesitation. Easy drop off and you can even keep a credit card on file so it's just as quick to pick up. Request a bath at the end of the stay and they don't charge you for the daycare - you come home to a clean dog completely exhausted from all the nonstop activity.\r
Thank you for providing such a great environment! \r
Pros: Friendly Staff, Reasonable Rates, Very Clean
My dog gets so excited when we get near the location. I've taken him to day care many times and also boarded him overnight. The staff are friendly,professional and seem to really care about the well being of their furry clients. Very satisfied
Pros: Professional and friendly staff
Cons: only drawback is that could use more room
I have been bringing my chocolate lab and golden retriever here for boarding/daycare since moving to Houston last year. I am so happy to have found a good home away from home for them. We drive quite a bit out of the way to bring them here just because we know they will be well taken care of. You can tell that everyone there loves animals and my girls always seem happy to be dropped off! They always need a couple of days to recoup after all of the playing! I highly recommend!
Pros: great play area, friendly staff, grooming
My dog loves the days that she gets to go to daycare at the Dog House! When she comes home from a full day at day care, she got to play so much she is nice and tired. \r
One of the best things is that they know her! I have gone to other places where I take my dog every week, and they do not make her feel like friend. Here, they know my dog, and treat her like a friend. \r
They are also wonderful when it comes to her staying the night as well. It is a familiar place to her, so when I take her there she is not scared. Also the suites are actually seperated with wooden walls and wooden doors, not metal fencing like a lot of the other places have. \r
I actually feel bad when I cannot take her there at least once a week!
Pros: Friendly, clean
I am so happy I found this place! This is the best grooming place for my Lhasa Apso.
Pros: Fair prices, great customer service
Donna and her staff are extrememly competent and professional. The dogs are treated lovingly and efficiently. The facility always smells and looks clean. Donna has been the only groomer whom my poodle is always happy to see. She runs in without hesitatation, and I've never seen her stressed out from the experience.\r
I am especially grateful that Donna discoverered areas of irritation on Chloe's paws, that the dog had begun to lick excessively. At first my veterinarian denied that there was a problem, but upon closer examination, it was discovered that Donna was absolutely correct. The condition is being treated to the great relief of Chloe and myself.\r
I've only used boarding and daycare once each, but I would not hesitate to use those services again, whenever the need arises.
Pros: Excellent staff on every level
The Dog House has great play activities for the dogs and dogs of all sizes. The grooming facility is what I have utilized. My dog used to shake at other places and be comotose by the time i got her home. Now she doesnt shake as much and she is reallly playful and happy when we get her home. \r
Donna is great! I may try out their boarding if I need to.\r
It looks grand!!!
Pros: Professional, Clean, Fun, Calm
My dog runs into the building every time I take him there...he is happy and WORN OUT when I pick him up. He loves it!!!
Pros: Friendly Staff, Clean facilities
We broaded our bloodhound Molly with them while we went on vacation. We didnt have to worry one bit about her. We could check in on her whenever we wanted with the webcams. Great place!!!!
Pros: GREAT STAFF, PROFESSIONAL, GREAT PRICE
I absolutely LOVE the Dog's House Pet Salon! My dog is very timid around strangers and I am very protective over him. After just one day at the Dog's House, I could tell that Oliver was in love with the place. The staff there is very professional and does an amazing job on his grooming. He also suffers from dry skin that is easily irritated and they have the perfect treatments for it. I have had no complaints whatsoever! I would recommend this Pet Salon to anyone. Oliver cries halfway home when we're leaving!
Pros: Great Staff, Professional, & Reasonably Priced!
Both Koko and Dylan love the Dog House. They get so excited when we pull into the driveway. They look and smell so good after their groomings. While the location is not convenient for me anymore, I would not take the boys anywhere else. Thank you, Donna and staff!
Pros: Caring personnel
I am very protective of my Papillon, Cubbie and extremely particular on who handles him. \r
He goes to Doggy Daycare a couple of days per week and from the time I pull in - his excitement level doubles. End of day, he sleeps all the way home. The staff knows Cubbie and it makes me feel comfortable to know he is in a fun and safe surrounding. I love the webcam they have as well. \r
Donna does a great job grooming Cubbie. Whether he has played for the day or freshly groomed, he always smells fresh and hair is combed. \r
I highly recommend The Dog House Pet Salon to anyone looking for a professional groomer and a safe and reasonably priced Doggy Daycare. \r
Pros: Caring and friendly staff - they know Cubbie
Your pet will be very well taken care of and have fun at Dog House Pet Salon. They really love animals and go out of their way. They have a pool outside to keep dogs cool. They also do a great job on grooming.
Pros: very caring and attentive staff
I love my dog like my child and I feel like the staff understand that. Buddy Love always gets excited when we pull up and doesn't want to leave. My dog needs human and dog attention to be content and he gets that here. He is not confined to a cage for longer than he would be at home. This is Buddy's other favorite place to be.
Pros: Always clean and always great customer service!
Sammy's feet are happy when they hit the floor of The Dog House! This place is great....I wish I had not wasted years at my previous groomer. Donna gets Sammy in and out in just a few hours and he always looks great after his grooming. The facility is gorgeous and the staff is always friendly and attentive. I would not hesitate to recommend The Dog House to anyone.
Pros: Great staff, excellent service
This is the best dog center ever!!! My Yorkie ""Teddy Bear"" jumps up and down in the car when I drive up. He LOVES daycare, boarding and spa days!!! Donna is personal and even keeps me current on baths and shots. ( Reminder of vet trips to keep shots up to date) I know TED will be loved, and get to play safety with other dogs. I was one of her first customers when she opened and have sent many of my friends there who feel the same way. Donna is always there too! She is a master at taking care of our furry loved ones!
Pros: Fabulous Love and Service
I have been taking my Golden Retriever, Maverick, to The Dog House Pet Salon for a year now (ever since he was 4 months old). I love how they know him by name every time we come through the door. I use them for their boarding services when I go out of town. I chose the Dog House because their prices are affordable and doggie daycare is included in boarding. Most places leave the dogs in the cages all day long and I cant imagine doing that to my dog. He is a very active dog and loves playing in the water outside and always comes home after his stay exhausted. I am very protective over him and always feel at ease after I leave him here.
Pros: Cleanliness, prices!
We used to board our dogs at the Pet Smart Pet Hotel until we saw the dogs playing outside at The Dog House Pet Salon. All the dogs looked to be having so much fun that we though we would give it a try. Our dogs love it there - they look so happy running around outside - they also take our dogs within 30 minutes notice if something comes up. We use both the daycare and boarding facilities and after their stays our dogs always look happy, healthy and beautifully groomed (if we ask for this service). \r
The Dog House Pet Salon has a very personal feel to it and you can tell that your dogs are being cared for and loved while in their care. I would highly recommend this establishment.
Pros: Personal service
Donna has been taking care of my dogs for many years - I wouldn't trust anyone else with them. Donna and her staff treat my dogs like their own. My dogs are never stressed and are so well taken care of!! We could use a groomer closer to our house but I just love Donna and her crew so much - they really make you feel comfortable leaving your pets and you know they are in good hands! I would recommend The Dog House Pet Salon to anyone!!!!!
Pros: Friendly people, very clean and pets love it there!!!!
Cons: Far from my house in Richmond - but WORTH the drive!!!
I highly recommend The Dog House boarding and grooming to all of my friends, and just other dog owners. The personalized service that Donna and her staff give is simply phenomenal.
Pros: service, boarding, grooming, hours, prices