Austin Specialty Cleaners

★★★★☆
  • 9406 Business Dr

    Austin, TX 78758

    Map & Directions
  • 512-327-7553

Personal Services

Personal Services
More choices in Austin:
Resultset_next

Ivory Cleaners Ii Inc

1901 Rio Grande St Austin, TX

Resultset_next

Pure Aroma Cleaning

15904 Kiawah Island Dr Austin, TX

3.875 8
Hi! Sign in to let us know how Austin Specialty Cleaners was?
Write a Review
.

I am giving this service four out of five stars. The service I received from them is almost perfect. I have been able to save a lot of money as well.

5
★★★★★

I am giving this service four out of five stars. The service I received from them is almost perfect. I have been able to save a lot of money as well.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Steer clear of Austin Specialty Cleaners.

Last fall, a part of our house flooded with the heavy rains. A rug got wet. I work out of state right now, so my father in law came over that day and gave my wife a hand by taking the rug to Austin Specialty Cleaners. When my wife called them later to dscuss the cost of cleaning the rug, the price they quoted was too high for us. We told them "no thanks" on the cleaning, and said we'd just come pick it up. They said we owed them $65 for drying it, which they did to prevent any mold. We told them it would have been nice if they had told us about the charge before they incurred it, but they would not waive the fee. They did offer to my wife to deliver it if she paid the fee. My wife told them she'd call me to see if that was ok with me. We did decide to pay the fee and get the rug, but my wife never got around to calling them until this week. Was it a long delay before we called them? Yes, it sure was. Did anyone at Austin Specialty call us to tell us that they had a problem holding on to the rug? Nope.

Fast forward to this week. When my wife called today, she was told that since she never called them, they just assumed we did not want it and THREW THE RUG AWAY.

When she expressed how upset she was that they did that without even calling us to warn us they would be throwing the rug away, Carol (she and her husband K.C. own the company) never said "sorry", she just said that their receipt has a disclaimer that they're not responsible for item left there for more then 30 days. Really, they want me to think they regularly throw their customers items away without even calling? How hard is it to give us a call and say "please pick up your rug this week or we're throwing it in the dumpster"? In this instance, it seems like they just failed to call, threw it away, and now fall back on a policy I doubt they've ever actually employed.

I called Carol back. I told her that we really wished she would have called to tell us they were throwing the rug out. She trotted out the same excuse of the disclaimer. She also embarked on several other excuses, among them that the rug was thrown out bcause it was moldy, despite the fact that they had wanted to charge us $65 for drying the rug to prevent any mold. When I pointed that contradiction out, Carol then claimed the rug was moldy when we dropped it off, which it was not. When I told her that her story was now changing, Carol just hung up on me. When I called back a few minutes later to try and finish out conversation, no one would even pick up the phone. Ridiculous.

Bottom line - maybe they are good cleaning rugs, I'll never pay them a dime to find out. But they are terrible at saying "I am sorry", they are terrible at giving you a call before they take such drastic action as throwing your rug away, and they are terrible at customer service. I do not recommend them to anyone.

1
★☆☆☆☆

Steer clear of Austin Specialty Cleaners.

Last fall, a part of our house flooded with the heavy rains. A rug got wet. I work out of state right now, so my father in law came over that day and gave my wife a hand by taking the rug to Austin Specialty Cleaners. When my wife called them later to dscuss the cost of cleaning the rug, the price they quoted was too high for us. We told them "no thanks" on the cleaning, and said we'd just come pick it up. They said we owed them $65 for drying it, which they did to prevent any mold. We told them it would have been nice if they had told us about the charge before they incurred it, but they would not waive the fee. They did offer to my wife to deliver it if she paid the fee. My wife told them she'd call me to see if that was ok with me. We did decide to pay the fee and get the rug, but my wife never got around to calling them until this week. Was it a long delay before we called them? Yes, it sure was. Did anyone at Austin Specialty call us to tell us that they had a problem holding on to the rug? Nope.

Fast forward to this week. When my wife called today, she was told that since she never called them, they just assumed we did not want it and THREW THE RUG AWAY.

When she expressed how upset she was that they did that without even calling us to warn us they would be throwing the rug away, Carol (she and her husband K.C. own the company) never said "sorry", she just said that their receipt has a disclaimer that they're not responsible for item left there for more then 30 days. Really, they want me to think they regularly throw their customers items away without even calling? How hard is it to give us a call and say "please pick up your rug this week or we're throwing it in the dumpster"? In this instance, it seems like they just failed to call, threw it away, and now fall back on a policy I doubt they've ever actually employed.

I called Carol back. I told her that we really wished she would have called to tell us they were throwing the rug out. She trotted out the same excuse of the disclaimer. She also embarked on several other excuses, among them that the rug was thrown out bcause it was moldy, despite the fact that they had wanted to charge us $65 for drying the rug to prevent any mold. When I pointed that contradiction out, Carol then claimed the rug was moldy when we dropped it off, which it was not. When I told her that her story was now changing, Carol just hung up on me. When I called back a few minutes later to try and finish out conversation, no one would even pick up the phone. Ridiculous.

Bottom line - maybe they are good cleaning rugs, I'll never pay them a dime to find out. But they are terrible at saying "I am sorry", they are terrible at giving you a call before they take such drastic action as throwing your rug away, and they are terrible at customer service. I do not recommend them to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Steer clear of Austin Specialty Cleaners.\r
\r
Last fall, a part of our house flooded with the heavy rains. A rug got wet. I work out of state right now, so my father in law came over that day and gave my wife a hand by taking the rug to

3
★★★★★

Steer clear of Austin Specialty Cleaners.\r
\r
Last fall, a part of our house flooded with the heavy rains. A rug got wet. I work out of state right now, so my father in law came over that day and gave my wife a hand by taking the rug to

.

I really liked the man who came to do my drapes. He was professional and friendly. They came and took my drapes down and reinstalled them when they came back with no fuss.

2
★★★★☆

I really liked the man who came to do my drapes. He was professional and friendly. They came and took my drapes down and reinstalled them when they came back with no fuss.

.

These guys did a great job on my rugs. Fast service, good work. Thumbs up!

1
★★★☆☆

These guys did a great job on my rugs. Fast service, good work. Thumbs up!

.

These guys are amazing. My grandmother-in-law passed away recently and left truckloads of antiques and other sorts of knickknacks for my family and I. Most of it was in great condition, but there were a few items that seemed too far gone to be saved. They also just happened to have immense sentimental value to my wife. I had asked around seemingly everywhere and found no one who seemed confident enough to risk cleaning them, and finally someone pointed me to KC at Austin Specialty Cleaners.

I brought one item to them, a hand-woven Peruvian tapestry that had basically been soaking in cat urine for ages, expecting to hear the same thing everyone else had said. But after a few minutes of examining the rug, he told me he could do it. I was shocked. Everyone else had either told me they just didn't know what to do, or that they weren't sure enough for me to risk damaging the tapestry.

After a few days, they called me back and told me all was well. They'd gotten out the stench completely, and had even managed to get some other old stains as well. My wife was ecstatic. It did come with a hefty price tag, but it was definitely worth it. We brought the rest of the fragile stuff over to them and everything went very quickly and smoothly. I'd highly recommend them to anyone, especially if it's something risky that needs a professional pair of hands. I'm very satisfied and will be back again.

2
★★★★★

These guys are amazing. My grandmother-in-law passed away recently and left truckloads of antiques and other sorts of knickknacks for my family and I. Most of it was in great condition, but there were a few items that seemed too far gone to be saved. They also just happened to have immense sentimental value to my wife. I had asked around seemingly everywhere and found no one who seemed confident enough to risk cleaning them, and finally someone pointed me to KC at Austin Specialty Cleaners.

I brought one item to them, a hand-woven Peruvian tapestry that had basically been soaking in cat urine for ages, expecting to hear the same thing everyone else had said. But after a few minutes of examining the rug, he told me he could do it. I was shocked. Everyone else had either told me they just didn't know what to do, or that they weren't sure enough for me to risk damaging the tapestry.

After a few days, they called me back and told me all was well. They'd gotten out the stench completely, and had even managed to get some other old stains as well. My wife was ecstatic. It did come with a hefty price tag, but it was definitely worth it. We brought the rest of the fragile stuff over to them and everything went very quickly and smoothly. I'd highly recommend them to anyone, especially if it's something risky that needs a professional pair of hands. I'm very satisfied and will be back again.

Pros: Quick service, got the job done right

Cons: Expensive

.

This company just completed a very large cleaning job for us involving our area rugs, drapery and furniture after we had extensive remodeling done. The attention to detail and quality of the work was superb. I highly recommend them.

2
★★★★★

This company just completed a very large cleaning job for us involving our area rugs, drapery and furniture after we had extensive remodeling done. The attention to detail and quality of the work was superb. I highly recommend them.

Pros: Great communication, very professional

Cons: none

.

Had to ask for a receipt.
Never got a call to let us know our rug was ready (was told i would get a call). When picked up found large black marks underneath the rug. Was told it "it was like that when we got it" After explaining to these rug 'experts' that their theory on why we now had black marks under our rug because of our own neglect was totally impossible.. finally were asked "Uh, so you want us to clean it?"

No thanks.

Other than that, the rug seems to be clean. Not that i really even care about the underside of the rug. Because i really dont. i just didnt appreciate being told something that wasnt true.

Will not go there again.

1
★★☆☆☆

Had to ask for a receipt.
Never got a call to let us know our rug was ready (was told i would get a call). When picked up found large black marks underneath the rug. Was told it "it was like that when we got it" After explaining to these rug 'experts' that their theory on why we now had black marks under our rug because of our own neglect was totally impossible.. finally were asked "Uh, so you want us to clean it?"

No thanks.

Other than that, the rug seems to be clean. Not that i really even care about the underside of the rug. Because i really dont. i just didnt appreciate being told something that wasnt true.

Will not go there again.

Cons: rude, poor customer service

Wait, you're the expert.

If you've been to or used Austin Specialty Cleaners, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review