Kestermann's Foreign Car Service

★★★★☆
Servicing & Repairing European & Japanese Autos Since 1964
  • 501 Bashford Ln

    Alexandria, VA 22314

    Map & Directions
  • 703-549-4100

Automotive

Automotive
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4.0 14
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I have had great experiences with FCS and continue to take my car here even after moving 45 min away. A few times I tried to self diagnose the problem or got a write up from the dealer, the FCS mechanics found the actual issues saving me a ton of money. I trust them completely and am impressed that they didn't go for the self imposed large bills nor the substantial dealer diagnosis but fixed my car at the quarter the cost.

4
★★★★☆

I have had great experiences with FCS and continue to take my car here even after moving 45 min away. A few times I tried to self diagnose the problem or got a write up from the dealer, the FCS mechanics found the actual issues saving me a ton of money. I trust them completely and am impressed that they didn't go for the self imposed large bills nor the substantial dealer diagnosis but fixed my car at the quarter the cost.

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I am new to the area and a friend suggested I use FCS for maintenace on my Honda. The service was timely, thorough and afforable. I will definitely be using them from now on! It is a great relief to have a car guy I can trust in my new town.

5
★★★★★

I am new to the area and a friend suggested I use FCS for maintenace on my Honda. The service was timely, thorough and afforable. I will definitely be using them from now on! It is a great relief to have a car guy I can trust in my new town.

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I was a mechanic during college, and would have done what needed to be done to our car in 20 minutes, but we were strapped for time so they had me over a barrel. Am completely disgusted with the pirces these guys charged. I brought the vehicle in for a simple ignition parts replacement- very simple- something that takes literally 20 minutes to diagnose and replace (yes- a caveman could do it). I was charged $400 for parts and labor. The parts should have cost $100, but they charged roughly $300.00. Worse yet, their labor rate is apparently $300 or so an hour (assumping 20 minutes work cost $100.00). In short, I would search far and wide for anyone other than these guys to work on your vehicle. Almost forgot-- they were extremely friendly until I questioned why they triple charged for the parts. Stay far away. Make every effort to find someone else who won't take you to the cleaners like they took me to the cleaners-- and I know better-- which is all the more reason their prices make me very very angry. Appalled a shop can get away with scamming people on price like that- completely appalled.

1
★☆☆☆☆

I was a mechanic during college, and would have done what needed to be done to our car in 20 minutes, but we were strapped for time so they had me over a barrel. Am completely disgusted with the pirces these guys charged. I brought the vehicle in for a simple ignition parts replacement- very simple- something that takes literally 20 minutes to diagnose and replace (yes- a caveman could do it). I was charged $400 for parts and labor. The parts should have cost $100, but they charged roughly $300.00. Worse yet, their labor rate is apparently $300 or so an hour (assumping 20 minutes work cost $100.00). In short, I would search far and wide for anyone other than these guys to work on your vehicle. Almost forgot-- they were extremely friendly until I questioned why they triple charged for the parts. Stay far away. Make every effort to find someone else who won't take you to the cleaners like they took me to the cleaners-- and I know better-- which is all the more reason their prices make me very very angry. Appalled a shop can get away with scamming people on price like that- completely appalled.

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I took my 2001 Mercedes CLK 430 here because my seats and windows stopped working and changing out the fuses did not solve the problem. I dropped it off on a Sunday night in the night drop box. On Wednesday morning, when I still had not heard ANYTHING from the shop, I gave them a call. They told me no one had looked at it yet, but they'd take a look and call me back that morning. No call. I called them back on Thursday morning and they told me I would need a new ignition switch, that it would have to be installed by the dealer, and that the car wouldn't start so I would have to pay them $90 to tow the car across town. I have never had any problem with the ignition in the past and the car has always started right up for me for the past 5 yrs that I've owned it. They also told me the key was dead and I would need to bring in a new key. So they broke my key, broke my ignition, and now they're trying to charge me money to have my car towed to the dealer. Give me a break! AVOID THIS PLACE. I've taken my car to independent service stations that are professional before - this place is completely unprofessional.

1
★☆☆☆☆

I took my 2001 Mercedes CLK 430 here because my seats and windows stopped working and changing out the fuses did not solve the problem. I dropped it off on a Sunday night in the night drop box. On Wednesday morning, when I still had not heard ANYTHING from the shop, I gave them a call. They told me no one had looked at it yet, but they'd take a look and call me back that morning. No call. I called them back on Thursday morning and they told me I would need a new ignition switch, that it would have to be installed by the dealer, and that the car wouldn't start so I would have to pay them $90 to tow the car across town. I have never had any problem with the ignition in the past and the car has always started right up for me for the past 5 yrs that I've owned it. They also told me the key was dead and I would need to bring in a new key. So they broke my key, broke my ignition, and now they're trying to charge me money to have my car towed to the dealer. Give me a break! AVOID THIS PLACE. I've taken my car to independent service stations that are professional before - this place is completely unprofessional.

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I take my 2004 Mercedes Benz to these professionals whenever I need service because they do quality work at a fraction of the price that the dealer charges. I have had wonderful interaction with them and will continue to use them as long as I have this car.

5
★★★★★

I take my 2004 Mercedes Benz to these professionals whenever I need service because they do quality work at a fraction of the price that the dealer charges. I have had wonderful interaction with them and will continue to use them as long as I have this car.

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I've taken my car to this place twice by choice, and once for an attempt to get warranty work. All three times, this place seriously failed to impress. Be very wary before you trust the other reviews here, because it almost seems like they went to a different shop. They consistently padded their labor hours by 30%-50% over actual time or even the Mercedes dealer shop manual. For example, I dropped my car off at 3:30 and picked it up at 4:30 to find a charge for more than 3 hours of labor. Total cost for a minor fix with $30 in parts that probably took 15 minutes was around $400.

As far as warranty work goes, I brought a car back in for a warranty check, and they demanded $60 to check it out. Small amount of money, yes, but infuriating. Amazingly, I found the Alexandria Mercedes dealer to be more honest and ethical than Foreign Car Service, which, if you know Mercedes service departments, that should not even be possible.

Finally, the last time I gave them my car, they gave it back with a dead battery and the stereo requesting a code!

I won't be returning.

1
★☆☆☆☆

I've taken my car to this place twice by choice, and once for an attempt to get warranty work. All three times, this place seriously failed to impress. Be very wary before you trust the other reviews here, because it almost seems like they went to a different shop. They consistently padded their labor hours by 30%-50% over actual time or even the Mercedes dealer shop manual. For example, I dropped my car off at 3:30 and picked it up at 4:30 to find a charge for more than 3 hours of labor. Total cost for a minor fix with $30 in parts that probably took 15 minutes was around $400.

As far as warranty work goes, I brought a car back in for a warranty check, and they demanded $60 to check it out. Small amount of money, yes, but infuriating. Amazingly, I found the Alexandria Mercedes dealer to be more honest and ethical than Foreign Car Service, which, if you know Mercedes service departments, that should not even be possible.

Finally, the last time I gave them my car, they gave it back with a dead battery and the stereo requesting a code!

I won't be returning.

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I had to have major work on my Toyota. I also wanted them to service the car. They recommended that I have timing belt changed since my car had 100K miles.

I mentioned to them that I thought that I had it changed at 70K, but I could not remember since it was 5 yrs ago at a different auto shop and I didn??t remember if I kept my records (I??m bad with records). They asked me to call the previous auto shop to see if they had the record, but the previous auto shop only keeps records for 2yrs.

The mechanic asked if I kept records to which I mentioned that if it were anywhere it would be in the glove box. Low and behold he found the statement showing the timing belt had in fact been replaced at 68K. He saved me at least $500. These guy are the best I have used.

5
★★★★★

I had to have major work on my Toyota. I also wanted them to service the car. They recommended that I have timing belt changed since my car had 100K miles.

I mentioned to them that I thought that I had it changed at 70K, but I could not remember since it was 5 yrs ago at a different auto shop and I didn??t remember if I kept my records (I??m bad with records). They asked me to call the previous auto shop to see if they had the record, but the previous auto shop only keeps records for 2yrs.

The mechanic asked if I kept records to which I mentioned that if it were anywhere it would be in the glove box. Low and behold he found the statement showing the timing belt had in fact been replaced at 68K. He saved me at least $500. These guy are the best I have used.

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These professionals are superior to any other service facility I've visited. My 1999 Jag XK8 lost an engine driving from a friend's funeral in New York. I had her brought 100 miles back to FSC (I don't trust anyone else) and was given three replacement options for the engine. Their mechancis helped me choose the best option for my financial situation and didn't try to push me to the biggest profit choice. All calls were handled professionally work was thorough and done on time. I WOULD NOT USE ANY OTHER SERVICE CENTER for my Jag.

5
★★★★★

These professionals are superior to any other service facility I've visited. My 1999 Jag XK8 lost an engine driving from a friend's funeral in New York. I had her brought 100 miles back to FSC (I don't trust anyone else) and was given three replacement options for the engine. Their mechancis helped me choose the best option for my financial situation and didn't try to push me to the biggest profit choice. All calls were handled professionally work was thorough and done on time. I WOULD NOT USE ANY OTHER SERVICE CENTER for my Jag.

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These guys are the best. I have taken my cars there for over 10 years and I won't go anywhere else. I just trust them. They are honest, they are quick, and they really know their cars.

5
★★★★★

These guys are the best. I have taken my cars there for over 10 years and I won't go anywhere else. I just trust them. They are honest, they are quick, and they really know their cars.

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They have worked on my car from time to time for 3 years.
I trust them, and that seems to be the sense of all of their customers.
I highly recommend them.

5
★★★★★

They have worked on my car from time to time for 3 years.
I trust them, and that seems to be the sense of all of their customers.
I highly recommend them.

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Finding FCS has made owning my 528 much simpler and more affordable. The work is great and the staff and owner are great to get along with. If you own one of the German marques and are looking for a quality alternative look no further. Give them a call.

5
★★★★★

Finding FCS has made owning my 528 much simpler and more affordable. The work is great and the staff and owner are great to get along with. If you own one of the German marques and are looking for a quality alternative look no further. Give them a call.

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This shop specializes in foreign vehicles. I had a minor fender bender and opted to work with this organization instead of the company my insurance company recommended. I was happy with my decision since they really did a great job and did not put up with the rhetoric from my insurance company. My car came back as good as new.

4
★★★★☆

This shop specializes in foreign vehicles. I had a minor fender bender and opted to work with this organization instead of the company my insurance company recommended. I was happy with my decision since they really did a great job and did not put up with the rhetoric from my insurance company. My car came back as good as new.

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They do very good work. Body and paint look great. They work with you so that you win (not the insurance company). They are not the cheapest thing in town but you will be quite satisfied. They have been in the business for more than twenty years. Recommended for their expertise on foreign cars.

5
★★★★★

They do very good work. Body and paint look great. They work with you so that you win (not the insurance company). They are not the cheapest thing in town but you will be quite satisfied. They have been in the business for more than twenty years. Recommended for their expertise on foreign cars.

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The title says it all. This place specializes in foreign cars and they do dealer quality service at about 75% of the price. I would strongly recommend this place to anyone who's warranty has run out.

PROS: Honest honest honest
CONS:

5
★★★★★

The title says it all. This place specializes in foreign cars and they do dealer quality service at about 75% of the price. I would strongly recommend this place to anyone who's warranty has run out.

PROS: Honest honest honest
CONS:

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